Sleep Number Corporation

Initial Business Response / [redacted] (1000, 10, 2016/02/08) */ February 8, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** We sincerely apologize to Mr [redacted] for the delays he experienced in reaching out to our company regarding his orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which delayed Mr***'s orderWe understand that this was a tremendous inconvenience and appreciate his patience According to UPS, Mr***'s Sleep Number(r) Queen Dual cMattress has shipped Best regards, CS Correspondence Specialist

Initial Business Response / [redacted] (1000, 8, 2016/01/29) */ January 29, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Mr& Mrs [redacted] experienced in reaching out to our company regarding their orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which delayed their orderWe understand that this was a tremendous inconvenience and appreciate their patience According to our records, on November 30, Mr& Mrs [redacted] placed an order at one of our stores for a Sleep Number(r) Queen Dual iMattress and modular base, some bedding accessories, and UPS delivery On December 15, of boxes for the Sleep Number(r) Queen Dual iMattress and modular base were delivered to Mr& Mrs*** On December 15, an order for a no charge installation was set up to assemble Mr& Mrs***'s Sleep Number(r) bed set On December 16, another of the boxes were delivered to Mr& Mrs*** On December 23, an order was placed for the missing box and was delivered to Mr& Mrs [redacted] on January 13, On January 13, we appeased a Blanket, InBalance, Mocha, for Mr& Mrs***This was delivered to them on January 25, On January 26, Mrs [redacted] informed us they had already assembled their Sleep Number(r) Queen Dual iMattress and modular base and our technicians were not needed Again we are so very sorry for the delays Mr& Mrs [redacted] enduredWe hope the appeasement helps ease some of their frustration Best regards, CS Correspondence Specialist Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The only thing I do not agree with in the response is that we ordered the bed to be shipped UPSWe did not order it to be shipped UPS, we ordered it to be delivered by Sleep Number in Corpus ChristiBut after talking with the Vice President of Sleep Number the last box was delivered & the technician came out that same day & put the bed together for usIt is sad that we had to go over heads to get the bed deliveredI'm not real sure I would suggest Sleep Number to anyone because of the length of time it took & the measures we had to take to get our bed delivered & set up

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ June 18, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Our records indicate that Mr [redacted] purchased a Sleep Number(r) King Mattress and Modular Base set at one of our retail stores on December 23, Mr [redacted] called our customer service on November 6, and on May 31, 2011, both times to complain that parts in his bed were broken downWe generously replaced components at no charge to Mr***, as an exception to his 20-Year Limited WarrantyMr***'s 20-Year Limited Warranty states, "What is not covered: Conditions arising from wear and tear(Conditions arising from wear and tear include, but are not limited to: mattress cover compression, foam compression, or discoloration of components.) Damage from tampering with any component or from opening the Firmness ControlTM System Damage from misuse or abuse of the warranted product or component Damage from laundering or dry-cleaning Acts of God, such as but not limited to lightening damage." What we will do: Select Comfort, at its option, will repair or replace the defective product or component at a cost to the original purchaser based on the following tableThe "price" is the price of the defective product or component at the time the warranty claim is made, or the price of comparable product or component if the original product or component is no longer in production For example, if a warranty claim arises years after the original purchase date, the cost to the original purchaser would be 68% of the price (that is, 20% plus 4% for each of the years) and Select Comfort would be responsible for the remaining 32% of the price Select Comfort reserves the right to substitute products or components of equal or better quality, and to use or deliver refurbished products or components, in the repair or replacement of any product under this limited warranty We're sorry, we cannot accommodate Mr***'s request for any component replacement again at no chargeMr [redacted] can call us at [redacted] to discuss his concerns and we will replace any components deemed necessary under the terms of his 20-Year Limited Warranty Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst

I am rejecting this response because: In my complaint to the Revdex.com, I stated that I received a $inconvenience credit Once I contacted Sleep Number, I was offered a $appeasement I stated that I was led to believe that the $appeasement was in addition to the $credit I already received, and clarified this with a customer service agent When I only received a $appeasement, I contacted customer service That is when I was told that the $was a "total" appeasement This is my complaint, and why I am asking for the $difference in appeasement offered It is true that I accepted a $appeasement - I accepted it with the understanding (that I had clarified with an agent), that it was in addition to the $initial credit I don't understand the logic behind offering a customer $500, when they have already given the customer $ Were they going to take the $back if I didn't accept their offer? They were not clear in their language, and should have offered a $appeasement if that was their intention all along In addition, Sleep Number offered bedding AND pillows, and when I accepted the appeasement offer, they changed it to bedding OR pillows As stated in my original complaint, due to detrimental reliance, I had accepted their offer and felt forced to lower terms Receiving a statement back from Sleep Number, that did not expand or explain any of this, or agree to the terms of my complaint, does not resolve my complaint, and I will not accept it By the language of the letter, it dose not appear that they read the entire complaint, or understand the discussion

April 19, Revdex.com of Minnesota & North Dakota RE: Mr [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr***Our records indicate that Mr [redacted] purchased a Queen Pearl Dual Mattress from QVC in At that time we offered a Year Limited Warranty Under that agreement, we cover 100% of the cost of warranty replacement parts for the first two years After the first two years, we cover a pro-rated share of the cost We’re terribly sorry Mr [redacted] is experiencing a dip in the center of his mattress Our recommendation would be that Mr [redacted] check the foam topper pad on the inside of the mattress There could be compression of the foam which is something that would be covered under the terms of his Year Limited Warranty The option to exchange from a dual chamber system to a single chamber system is definitely something that can be done The cost of a single queen air chamber is $plus tax and shipping We do believe this will aid with the center issue, however, the ability to adjust each side of the mattress independently is lost The single chamber would carry a Two Year Warranty against manufacturing defects We ask Mr [redacted] to contact our Customer Service Department at ###-###-#### to discuss both options In the spirit of good customer service, his file will be noted that we will honor 10% off the purchase price of the single chamber should he choose to purchase by May 19, Please contact me directly if you have any questionsBest regards, CS Correspondence Manager

Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ January 27, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We sincerely apologize to Mr& Mrs [redacted] for the delays they experienced in reaching out to our company regarding their recent bed orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which delayed Mr& Mrs***'s orderWe understand that this was a tremendous inconvenience and appreciate their patienceMr& Mrs [redacted] elected to cancel their order and their purchase price will be refunded in full within the next 5-business daysThe settlement amounts will be $ [redacted] on their Synchrony Financial account and $ [redacted] on their MasterCardWe regret that we have lost Mr& Mrs***'s business due to our computer conversion Best regards, CS Correspondence Specialist Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/02/11) */ As of 2/11/16, I have not received any refundsThe bed was returned on 2/5/ Final Consumer Response / [redacted] (2000, 18, 2016/02/17) */ Final Business Response / [redacted] (4000, 17, 2016/02/17) */ February 17, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We're sorry for the delays Mr& Mrs [redacted] experienced in reaching out to our company regarding their trial returnThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected their trial returnWe understand that this was a tremendous inconvenience and appreciate their patience Mr& Mrs***'s Trial Return has closed and the full purchase price of their Sleep Number(r) Split King iMattress and Split King FlexFitadjustable base has been refunded to Mr& Mrs [redacted] 's Synchrony Financial account and MasterCardWe regret we have lost Mr& Mrs***'s business Best regards, CS Correspondence Specialist

I am rejecting this response because: their tv advertisement is deceptiveI did ask for compensation and was told I could pay more and get the bed that they advertised as being a queen size bed, I said that iI was not willing to pay double for the bed that they falsely advertisedThey told me to wait for a call from the manager of the local store, as he was speaking to the district manager, to see if there was something that could be doneI was not contacted by anyone from sleep number until Friday January 5, when I called themI have a recording of sleep numbers rep stating this factAlso look up their own tv commercial at https://youtu.be/tJEWvCvCNqs and see for yourself how deceptive this company isAt this time I should be charging them storage for their product, as it is literally taking up precious space in my home, and they have refused to come back and pick it up even though they were told I did not want their productIt does not fit my bed frame even though we were told that it "would fit any bed frame on the market"Because of this we took down their product and have gone back to our previous mattress

Initial Business Response / [redacted] (1000, 11, 2016/01/25) */ January 25, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** We sincerely apologize to Mr& Mrs [redacted] for the delays they experienced in reaching out to our company regarding their orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected their orderWe understand that this was a tremendous inconvenience and appreciate their patience Mr& Mrs***'s mattress and modular base were delivered on November 9, Our records indicate that they did not order a metal bed frame or base legsWe're sorry for any confusion regarding their order Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response is totally inaccurate so I am not satisfiedI did receive mattress, but never received the modular baseMy last contact, a few days ago, indicated that they were going to mail out my base, but I still have not gotten an e-mail indicating the shipping was in processTheir response is a good example of what I have been dealing with as you get a different answer every timeThe hours I have spent on this is ridiculous Customer service has agreed to send complimentary legs with the base which is a start, but meaningless if I never get the product They are correct I never ordered a metal bed frame although that is what they attempted to deliver on 11-9-They had a king size adjustable frame on the truck for my queen size mattress, so I did not acceptThey have a great product, but extremely bad customer service After all the time I have spent on this you would think I would think someone would have contacted me to resolve the issue and not make me repeatedly wait to forty five minutes on hold on the phone waiting to talk to someone and never getting resolutionI will let you know if I ever receive my modular base

Initial Business Response / [redacted] (1000, 5, 2016/03/12) */ March 12, RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We sincerely apologize to Ms [redacted] for the frustration she has experienced in regards to the delivery of her recent Sleep Number purchaseWe understand this was a tremendous inconvenience and appreciate her patience According to our records, Ms [redacted] purchased an iCalifornia King Mattress w/SIQ, a California King FlexFitAdjustable Base, a Total Protection Mattress Pad, a Lumbar Pillow, and a Specialty Knee Pillow on January 15, Ms [redacted] is working with one of our Customer Advocacy Mangers and her complaint has been resolved with mutual satisfactionMs***'s bed is currently scheduled to be delivered on March 14, Once the bed is delivered, we will credit her MasterCard as a token of our apologies Best regards, CS Correspondence Manager Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/15) */ As of Monday, March 14th, 2016, the business has not provided a refund, partial refund, nor productI was told I would have a response today and I have not been contacted and the business has not returned my calls or emailsThank you Final Business Response / [redacted] (4000, 11, 2016/03/21) */ March 12, RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms*** We apologize that Ms [redacted] 's delivery did not go as planned on March 14, Ms [redacted] asked us to cancel her order, but has changed her mind and continues to work with our Customer Advocacy ManagerMs [redacted] is current scheduled for a March 29, deliveryOnce the bed is delivered we will credit Ms***'s MasterCard as a token of our apologies We appreciate Ms***'s decision to go forward with her delivery and are happy she is joining the Sleep Number family Best regards, CS Correspondence Manager

March 14, Revdex.com of Minnesota & North Dakota RE: Ms [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms*** Our records indicate Ms [redacted] purchased a California King Memory Foam Set from QVC on December 27, Ms [redacted] called in to our Customer Service Center on March 7, needing to replace the cover of her mattressThe costs of the mattress covers vary from model to modelBased on her purchase date, Ms [redacted] Select Comfort will cover 72% of Ms***'s replacement costs under the terms of her Year Limited Warranty Ms [redacted] states that she saw the "exact" cover listed on our websiteOur website lists bedding accessories, but no component partsIf there was confusion and Ms [redacted] was referring to a mattress pad, she can order that online, at our retail stores, or by calling our Customer Service CenterShould she need the actual mattress cover, that part can only be purchased through our Customer Service Center as we do not sell component parts online or in our retail storesWe're sorry, but we cannot accommodate Ms***'s request for free replacement partsWe have an obligation of fairness to maintain for all of our customers and cannot make her request an exception." Please contact me directly if you have any questions Best regards, CS Correspondence Manager

Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ October 26, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mrs*** Our records indicate that Mr& Mrs [redacted] purchased a Sleep Number(r) iLE Split King Mattress, a Split King FlexFitTM Adjustable Base, two Total Protection Mattress Pads, a Wedge Pillow and Home Delivery Service at one of our retail stores on November 29, Mr& Mrs***'s mattress and adjustable base were delivered on December 13, Our Sales Professionals provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our productsIt's a highly structured processOur Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register and all sales literature related to our FlexFit product reflects its no-return policyAll policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase The Sales Professional who assisted Mr& Mrs [redacted] went over the terms and conditions of sale and Mr [redacted] signed their Customer Order (copy available upon request), including the Adjustable Bases Return/Exchange Policy: "Adjustable Bases Return/Exchange Policy: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable Bases are not covered under the Sleep Number(r) Night In-Home Trial policyAll sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM adjustable bases and/or Surround Silhouettes are finalNo returns or exchanges will be authorized or accepted." We did ship Mr& Mrs [redacted] four new components and sent our assembly technicians back to install them, as a courtesy to help them get comfortablePlease note that the listed parts in the complaint include all of the components to the original mattress too Due to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM 1, FlexFitTM 2, and FlexFitTM Adjustable BasesWe're sorry, we cannot accommodate Mr& Mrs***'s request for authorization to return their FlexFitTM Adjustable BaseIf Mr& Mrs [redacted] contact us at [redacted] within the next four business days, before Friday, October 30, 2015, we will take a return for refund on their mattress onlyPlease assume a longer than wait time, as we just went through a computer conversionThe return shipping options are: You can return it using a carrier of your choice and you are responsible for any shipping charges Or, we can set up pre-paid shipping labels that will be deducted from your refund (for a fee of $per box)These labels will include insurance and all the necessary information to ensure timely processing of your refund (Return Merchandise Authorization number, your address, our address, etc.) Or, you can choose our Home Delivery Return ServiceTechnicians come to your home, disassemble, package and ship the bed back to usThe cost for this service is $and is deducted from your refund Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptable! I could completely understand if it was simply a comfort issue, but it is notThis bed is a lemon it has several defects (side rails, leaks, gaps, one side lifts the other sags) and we have tried to work with the company to make it right from the beginning of time several times overThey have failed us horriblyI don't feel that we should have to eat the $3,frame for a bed that is a lemon! Another point of them being is sI get this message on Wednesday morning 10/from them and they are telling me I have until before Friday 10/which is only days to respond I believe that is completely unreasonable when they had two weeks to reply! It would be like buying a car with a bad motor having the motor repaired several times then when that failed to fix the problem, the company saying well we will buy the motor back, but you have to keep the car! It makes no sense! We have spent enough time trying to work out or and I think we have been more than reasonable this far!

Initial Business Response / [redacted] (1000, 11, 2016/01/27) */ January 27, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** We sincerely apologize to Ms [redacted] for the delays she experienced in reaching out to our company regarding her orderThis is not our mode of operationWe recently implemented a company-wide computer systems conversion, which affected her order and deliveryHer bed was delivered on January 14, We understand that this was a tremendous inconvenience and appreciate her patienceWe did apply an appeasement to her Visa as a token of our apologies Best regards, Legal Correspondence Analyst

Initial Business Response / [redacted] (1000, 8, 2015/12/18) */ December 19, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** We sincerely apologize to Mr [redacted] for the delays he experienced in reaching out to our company regarding his concerns and deliveryWe understand that this was a tremendous inconvenience and appreciate his patienceMr***'s new chambers and pump are scheduled to be delivered today, December 19, Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Spending $3,on a bed and having the worst experience I've ever received with dealing with Sleep Number's customer service there should be more than it's delivered todayI haven't had this bed but little over a year, and not to mention having it replaced timesI was offered a tech to come out, and just got told that none we're available due to them being busyI use to tell everyone to get a sleep number, and there is no way I wouldn't try my hardest to talk people out of it now!

I am rejecting this response because: There are several reasons why I reject this First, the salesperson NEVER went over the contract and even specified to us several times that we ONLY had to pay the $fee for having all of the equipment including the adjustable part removed from the house(Brett [redacted] )He lied to usSecondly, after complaining about the bed to customer service on 12/I never asked for the bed to be returned when I was told that part wasn't going to be refunded.(I can't afford beds!) The companies representative called ME to tell me that both parts the bed, and the adjustable part were being returnedThis was on 1/25/at 2:p.mI told that person that I didn't think they could, and she said "Yes, that's not normally done, but it says right here that both parts are being picked up." I then called back numerous times and spoke with numerous customer service people to confirm this, and ALL of them confirmed that in their notes, as well as them getting confirmation from their supervisor - because I had them double check - I was to have both parts picked up On 2/Angela confirmed with me that it was in the notes that the adjustable piece was to be picked up, and then again Kevin on 2/confirmed that it was in the notes that the adjustable piece was to be picked up and it was clear that I had been told that numerous times Therefore, their contract is null and void They need to pick up their equipment and refund me the money.I'd like to add that the adjustable piece didn't work on our bed - the tubing didn't allow for it to go all the way down, which is why I think it got approved Either way..once you tell a customer over and over again that it was getting returned, that needs to be honored It's in the notes.They need to go back to the department that handles pick ups and deliveries, and refer to all the notes I'm talking about They are there!!!

Initial Business Response / [redacted] (1000, 8, 2015/11/10) */ November 10, Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms*** Ms***'s complaint was fully resolved today on November 10, 2015, with mutual satisfactionWe sincerely apologize to Ms [redacted] for the delays she experienced in reaching out to our customer service and resolving her issueWe truly appreciate her patience Please contact me directly if you have any questions Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since your involvement to my complaint, this issue has been resolved, and I received my total refund as of last eveningGrateful for assistance with this matter

April 9, Revdex.com of Minnesota & North Dakota RE: Mr [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customers, Mr***We apologize we were initially unable to find Mr***’s order for the Pillowology Pillow purchased September 7, As Mr [redacted] stated, the Sales Professional rang up the order as an accessory order due to Mr [redacted] not having an existing file in the system We appreciate Mr [redacted] providing the order number so we could find his purchase Mr [redacted] stated the pillow “has prematurely broken down” and asks that we replace it Mr [redacted] has been told via email with our Customer Service Department that we cannot replace the pillow for wear and tear Flattening of a pillow is not a manufacturing defect Per the pillow’s Limited Warranty provided on an insert in the pillow packaging: Select Comfort Corporation warrants to the original purchaser that the accompanying product will be free from defects in material and workmanship for a period of years from the original invoice date This Limited Warranty does not cover conditions resulting from wear and tear Use of the product diminishes the loft of the filling material Since this is an anticipated characteristic of the product, Select Comfort makes no warranty with respect to the natural compression of the filling material All cleaning must be done in accordance with the care instructions ANY IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, INCLUDING ANY WARRANTIES OF MERCHNATABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY We cannot accommodate Mr***’s request to replace his pillow for wear and tear Please understand that Sleep Number has an obligation of fairness to maintain for all of our customers and we cannot make Mr [redacted] an exception to this obligationBest regards, CS Correspondence Manager

Initial Business Response / [redacted] (1000, 12, 2016/01/21) */ January 20, 2016 Case # [redacted] Dear RevDex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ***. We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching... out to our company regarding her order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected her order and delivery. Her beds are scheduled to be delivered on January 22, 2016. We understand that this was a tremendous inconvenience and appreciate her patience. We did apply an additional discount to her order as a token of our apologies. Best regards, Legal Correspondence Analyst Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) My beds were delivered and installed today. I was also contacted by Mark from customer service who apologized for everything that has happened and has said we will receive another $200 off our purchase for the long delay. If this goes through as he said we are satisfied. Hopefully he will do as promised. Thank you for helping me with this.

January 10, Revdex.com of Minnesota & North Dakota RE: Mr [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follregarding the complaint of our customer, Mr*** Our position remains the same All calls into and out of our Customer Service Center are recorded When Mr [redacted] called us to order the parts, there was no mention of the interest rate of the Synchrony Financing Again, when he purchased the cover and toppers for his bed, all Mr [redacted] asked was if he would be billed all at once, would he get terms or did he need to speak with Synchrony Our Customer Service Representative explained he would need to speak with Synchrony about the terms and gave Mr [redacted] the phone number to reach them Mr [redacted] ended the call by telling our CSR “You’ve been great!” In his rebuttal, Mr [redacted] questioned who would pay 29.99% when he could have purchased a bed with no interest Mr [redacted] did not contact us to purchase a bed He contacted us to purchase component parts for his bed Most retail issued credit cards on the market offer a 29.99% interest rate We’re sorry, but we cannot honor Mr***’s request to give him promotional financing terms on his recent order These are the terms of and conditions of the financing for which he applied and the paperwork stating this was sent to him after the purchase of the bed Mr [redacted] can certainly try to take this up with Synchrony should he wish, but Select Comfort can do nothing about this Best regards, Customer Advocacy Escalation Consultant

June 15, Revdex.com of Minnesota & North Dakota RE: Mr [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Ms [redacted] Mr***’s complaint is currently under investigation We will update the customer directly on the status once the investigation is complete We anticipate that to be within the next week Best regards, Customer Advocacy Escalation Consultant

February 6, Revdex.com of Minnesota & North Dakota RE: Mr [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our customer, Mr*** Mr [redacted] purchased a Queen IMattress with a Modular Base and several accessories on March 15, Mr [redacted] is now missing segments on his remote display making it difficult to see what number he has his bed set to With the advancements of technology over time we are always innovating and improving our products As a result of new technology, we have upgraded our Firmness Control Systems At this time both the pump and remote need to be replaced because our new remotes are not compatible with your older pump systemWe have replacement options available that are more favorable than what would be given under the Limited Warranty as we understand the inconvenience We are offering specialty pricing that is very close to what the previous remote warranty replacement costs were, but gives the added benefit of a completely new pump systemIn the spirit of good customer service, we have shipped the new Firmness Control System to Mr*** The new system is shipping via UPS directly to Mr***’s home We have also sent out some O-rings per Mr***’s request The O-rings will be sent via US Mail We have made two attempts to reach Mr [redacted] to discuss this, but he has not returned our calls We believe once Mr [redacted] receives his new Firmness Control System this matter will be resolved Best regards, Customer Advocacy Escalation Consultant