Sleep Number Corporation

Initial Business Response /* (1000, 8, 2016/02/01) */
February 1, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they have experienced...

regarding their warranty order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and installation. We understand that this was a tremendous inconvenience and appreciate their patience. According to our records, the warranty parts were delivered January 21, 2016 and installed by our Home Delivery technicians on January 30. 2016. We sincerely apologize to Mr. & Mrs. [redacted] for the delays.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (2000, 10, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally got the problem fixed. The bed seams to be firmer, it was like the top was stretched
and sagged.
They need to be a little faster and get back to the customer sooner.
Thank you for your help.

August 16, 2017   Revdex.com of Minnesota & North Dakota   RE:        Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].  ...

Mr. [redacted] is currently working with one of our Case Managers and Synchrony Bank towards resolution.  Tomorrow the three parties will be connecting via a conference call.  Synchrony cannot share information about our mutual customers with Sleep Number without their consent. Connecting via a conference call will show customer consent and all parties can work together towards information gathering and resolution.   We look forward to closing this chapter for Mr. [redacted].   Best regards, Customer Advocacy Escalation Consultant

Initial Business Response /* (1000, 5, 2016/02/17) */
February 17, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Ms. [redacted] experienced in reaching out to our company...

regarding her order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed Ms. [redacted]'s order. We understand that this was a tremendous inconvenience and appreciate her patience.
Ms. [redacted]'s Sleep Number(r) Full c2 Full Mattress with FlexFit2 adjustable base is scheduled to be delivered between 8:00 A.M. and Noon on February 23, 2016. Once her bed is delivered we will apply a credit to her Synchrony Financial account as a token of our apologies.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point I am unable to accept closure to this case due to the fact that I have not received confirmation of what % credit will be credited to my Synchrony Financial account. I asked for 20% due to the delays of my deliveries due to incomplete parts on both delivery dates and snow blizzard in my state that caused freight not to deliver on time . Not due to a company-wide computer systems conversion. This % is not much to ask for due to the severity of my disability and pain of having to sleep on the floor for 5 1/2 weeks. When I receive conformation of the 20% of credit I asked for be applied to my account due to this hugh inconvenience I will consider this case closed. Thank You
Final Business Response /* (4000, 9, 2016/02/22) */
February 22, 2016
Revdex.com of Minnesota & North Dakota
RE: Ms. [redacted]
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Ms. [redacted] purchased a Full c2 mattress and FlextFit2 Adjustable Base on 12/28/15. At that time, we had a lead time of 4-5 weeks for delivery. Ms. [redacted]'s delivery was scheduled for 1/19/2016, but she had to be rescheduled to 2/5/2016 due to some of the parts not being shipped to the HUB. This is not our normal mode of operation. The recently implemented a company-wide computer systems conversion affected her order.
On 1/19/2016 Ms. [redacted] spoke with one of our Customer Advocacy Managers and was offered a fair appeasement for the inconvenience of the reschedule.
Unfortunately, Ms. [redacted] was rescheduled on 2/5/16 due to inclement weather, over which we have no control. Ms. [redacted] is currently scheduled for 2/23/2016.
We apologize for any inconvenience and will apply the appeasement, as promised, once the bed has been delivered.
Please contact me directly should you have any questions.
Best regards,
CS Correspondence Manager

March 20, 2018   Revdex.com of Minnesota & North Dakota   RE:          Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customers, Mr....

[redacted].    Since submitting his complaint, Mr. [redacted] has been in contact with our Corporate Mangers.  In researching and pulling the calls, we believe Mr. [redacted] and one of our managers worked towards resolution with mutual satisfaction on March 15, 2018.  A call was made to Mr. [redacted] and voicemail left with a direct line to discuss this matter further should he wish.  Mr. [redacted]’s feedback has been taken into consideration and will be used a coaching opportunity going forward.    Kind regards, Customer Advocacy Escalation Consultant

May 20, 2017 Revdex.com of Minnesota & North Dakota            RE:  Mr. [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to respond regarding the complaint of our...

customer, Mr. [redacted]. Mr. [redacted]’s bed has shipped and, per UPS tracking, all boxes but one will be delivered on May 24, 2017.  That box has a UPS tracking number but no movement since May 17, 2017.  The box has been reordered and expedited.   Per our Terms and Conditions of Sale, Sleep Number Beds are estimated to for delivery in our standard delivery areas within 2 weeks.   The email confirmation that Mr. [redacted] received is an auto-generated blanket email that states the bed will ship from our warehouse in 5-7 days, which is usually the norm.   The system did not know of the foam delay we are experiencing.   We truly apologize for the delay and are doing all we can to reduce our backlog and fulfill aging orders.  Best regards,Customer Advocacy Escalation Consultant

Initial Business Response /* (4000, 12, 2015/12/23) */
December 23, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he has experienced in...

reaching out to our company regarding the delivery of his order. Mr. [redacted]'s modular base was delivered on December 3, 2015. We understand that this has been a tremendous inconvenience and truly appreciate his patience.

Best regards,

Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 14, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's claim is simply untrue.
As of December 23rd, 2015 the modular base has not been delivered.
As already stated, I received a call from the company on December 2nd, stating that the "parts were not available for delivery on the 3rd", and delivery was rescheduled for December 18th.
On December 18th at 8:20AM, I received a call that the "parts have not arrived at the depot", and the delivery of the base was yet again delayed.
We are still sleeping on a mattress on the floor, with a sealed box of purchased legs beside it.
I would also encourage the company to read the complaint I filed in full; as the delivery delay was only one of the problems we have encountered with this company. I sincerely request a refund, as the delays, the treatment of us at the store, and this company's mis-handling of this entire situation is very unacceptable.
Final Business Response /* (1000, 18, 2016/01/08) */
January 8, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].
Again, we sincerely apologize to Mr. [redacted] for the delays he has experienced in reaching out to our company regarding the delivery of his modular base order. Mr. [redacted] did receive the additional $100 discount (on his modular base) for a total of $200 off a mattress & base set, which was the promotion offered at the time of his original purchase.
Mr. [redacted]'s modular base was actually delivered on December 28, 2015. We understand frustration and truly appreciate his patience. We have applied a credit to Mr. [redacted]'s Visa as a token of our apologies.

Best regards,

Legal Correspondence Analyst
Final Consumer Response /* (2000, 20, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

January 4, 2018   Revdex.com of Minnesota & North Dakota   RE:        Ms. [redacted] Case #[redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].  ...

  Since submitting this complaint, Ms. [redacted] has been contacted by our Executive Office and they have settled this matter with mutual satisfaction.  We are happy to hear she is enjoying the King i8 Mattress.   Best regards, Customer Advocacy Escalation Consultant

June 6, 2016 Select Comfort Customer # [redacted]   Revdex.com of Minnesota & North Dakota   RE:        [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint...

of our customer, Mr. [redacted].   Our records indicate that Mr. [redacted] purchased an i8 FlexTop King Mattress, a FlexTop King FlexFit2 Adjustable Base, and several bedding accessories on April 13, 2016. The bed was delivered to Mr. [redacted]’s home on April 29, 2016 via our Home Delivery Set Up Team.    Mr. [redacted] called our Customer Service Department on June 1, 2016 to set up a return on the bed due to comfort issues.  Our Customer Service Representative (CSR) offered a no cost comfort kit and to extend Mr. [redacted]’s trial period so he could work towards getting comfortable in the bed.  Mr. [redacted] checked with Mrs. [redacted] and she declined the offer.  Mr. [redacted] asked to have mattress picked up by our Home Delivery Take- Down Service.    Mr. [redacted] then stated that he was previously told his order was returnable and asked our CSR to verify.  He was then told the adjustable base and bedding accessories were final sales .  Mr. [redacted] asked to speak to a supervisor.  The supervisor explained the Terms and Conditions of Sale and asked Mr. [redacted] to look at his copy.  He stated he did not recall signing anything.  The supervisor offered to reach out to the store once they opened to verify if the Terms and Conditions of Sale was signed.  Mr. [redacted] thanked her for helping.      Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our products.  Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective products.  All policies, the Terms and Conditions of Sale and the Limited Warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase.  The Sales Professional went over the Terms and Conditions of Sale with Mr. [redacted] in detail and Mr. [redacted] signed the Customer Order AND initialed each respective disclaimer relative to the items he purchased (copy available upon request), including the following:   Adjustable Bases Return/Exchange Policy:  The FlexFit1, FlexFit2, and FlexFit3 Adjustable Bases are not covered under the Sleep Number 100 Night In-Home Trial Policy.  All sales of FlexFit1, FlexFit2, FlexFit3 Adjustable Bases and/or Surround Silhouettes are final.  No returns or exchanges will be authorized or accepted.   Even though he signed AND initialed acknowledging he was aware of the Terms and Conditions of Sale, Mr. [redacted] claimed he was never made aware of the no-return policy on his adjustable base.    Sleep Number has an obligation of fairness to maintain for all of our customers and we cannot make Mr. [redacted] an exception to this obligation.  We are sorry the mattress didn’t work out for Mr. [redacted].  There are many adjustable base friendly mattresses out there.  We hope Mr. [redacted] finds one that works for him soon so he can continue using all of the features he wanted when purchasing his adjustable base.       Best regards, Customer Advocacy Escalation Consultant6

Initial Business Response /* (1000, 17, 2016/01/21) */
January 21, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they have experienced...

in reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and delivery. Their bed is scheduled to be delivered tomorrow on January 22, 2016. We have applied three credits to their Synchrony account as a token of our apologies. We understand that this was a tremendous inconvenience and appreciate their patience.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 19, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Delivery was cancelled. This bed and frame were charged (for no good reason) to the credit card ealy December. A fair response would be to start the 12 months no interest as of the day we actually receive the bed, if it ever happens. We were credited $140 for the portion of interest in December, but not for January. The last compensation was for a day I lost at work during the failed delivery January 8.

Initial Business Response /* (1000, 11, 2016/01/27) */
January 26, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our company regarding his order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected his order. Mr. [redacted]'s bed was delivered on January 6, 2016. We understand that this was a tremendous inconvenience and appreciate his patience.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 13, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe we should be compensated in some way for all of the inconvenience.

Initial Business Response /* (1000, 5, 2015/10/28) */
October 28, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Ms. Potts's complaint has been resolved. Ms. [redacted]'s HelpCard financing account...

was credited in full on October 17, 2015.
We apologize to Ms. [redacted] for any inconvenience and wish her well. Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
Yes this issue has been resolved, thank you
[redacted]

Initial Business Response /* (1000, 5, 2016/02/17) */
February 17, 2016
RE: Ms. [redacted]
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Ms. [redacted] experienced in reaching...

out to our company regarding her order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed her order. We understand that this was a tremendous inconvenience and appreciate her patience. The air chamber and pump were delivered today, and we are sending our Home Delivery Technicians out to install the parts. We are covering the cost of the service as a token of our apologies. We hope this helps ease some of her frustration.
Best regards,
CS Correspondence Manager
Initial Consumer Rebuttal /* (2000, 8, 2016/02/17) */
I spoke with a Supervisor from MN on Feb 15th, and she was going to keep track of an order that was placed on Jan 29th for replacement parts. On 2/17 I received a call from Sleep Number that they were sending a Technician to my home on 2/22 to see why the bed is losing air & to see if it can be fixed. I will send an update status after the technician has left & either repaired or could not repair the bed.

Initial Business Response /* (1000, 7, 2015/12/21) */
December 21, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our company regarding his refund. We understand that this has been a tremendous inconvenience and appreciate his patience. Mr. [redacted]'s check for $148.74 was mailed on December 20, 2015.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 9, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At first glance I would absolutely accept the response of SleepNumber. Until I recieved my mail today. I was happy/optimistic when I noticed that I had a correspondce from Sleep Number, having read the company's reply to my complaint I was sure to take note of the date in which this letter was mailed, before even opening the envelope. With SN's promise that they had placed a check in the mail for the $148.74 on Dec 20, I was even more optimistic that I had finally put an end to this fiasco. However, I am not so lucky, especially not while dealing with a company with a overall system of ineptitude, carelessness, and lack of customer service. Instead of receiving a check as their legal department promised I was mailed a shipping label so I could ship back the bed frame that I REFUSED delivery of. This is now the second shipping label I have been mailed by SN. I have called the only customer service number available 5 times!!! Each time I am told that they rep is completing the refund process, and that they would fill out a request for a manager to call me back in 48-72 hours. Not only have I not been given MY money back, but I have still been unable to speak with a manager. I am beyond a loss for words. This is without a shadow of a doubt the worst customer service experience I have ever been forced to deal with. I would really appreciate it if the Revdex.com could provide me with some direction as to additional recourse available to a customer, as SN apparently could care less. I have attached a pic of the wonderful letter I recieved from this mockery of a company.
Final Business Response /* (1000, 13, 2016/01/08) */
January 8, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].
Again, we sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out to our company regarding his refund. Mr. [redacted] did not receive a check refund. Mr. [redacted]'s MasterCard (ending in [redacted]) was credited $148.74 on December 20, 2015. We are sorry for the misinformation regarding his method of refund.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 9, 2015/12/14) */
December 14, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their delivery. We understand that this was a tremendous inconvenience.
Mr. & Mrs. [redacted]'s i8 FlexTop King Mattress and FlexTop King FlexFit 2 Adjustable Base are scheduled to be delivered on December 20, 2015.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/09/10) */
September 10, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We hope Mr. [redacted] will accept our apologies for the delay in crediting his...

canceled order. As of September 3, 2015, Mr. [redacted] has received a full refund.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2016/02/16) */
February 16, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in receiving their Sleep...

Number(r) Queen Dual m7 Mattress and Queen Foundation. Our beds are component-based and made to order. Subsequently, all parts may not ship at the same time and this is the case with Mr. & Mrs. [redacted]'s Sleep Number(r) bed.
According to our records, UPS has delivered all 5 boxes of Mr. & Mrs. [redacted]'s Sleep Number(r) Queen Dual m7 Mattress and Queen Foundation. Three boxes were delivered January 15, 2016, a fourth box was delivered January 27, 2016, and the fifth box was delivered February 15, 2016.
We have applied a credit to Mr. & Mrs. [redacted]'s Visa as a token of our apologies. We hope this helps ease some of their frustration.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
They claim they credited my visa however nothing has been put on my visa I did receive the rest of the bed on the 15th a month and a half later still not very impressed with this company and I'm hoping that anything that we need and help to put this together will not be as horrible as a first customer service issue so until I see what they did for a credit I will not be happy with them don't say you did something that you may or may not have done or at least we haven't seen it on our end.
Final Business Response /* (4000, 9, 2016/02/27) */
February 27, 2016
RE: Ms. [redacted]
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. [redacted].
We are sorry for the delay Ms. [redacted] experienced in getting her credit. The entry was processed on 2/16/16, and we settled (transmitted to the Visa Card) the credit on 2/17/16. Please note it can take the credit card company up to 7 business days to post the credit on their side.
If Ms. [redacted] does not see the credit post by 2/29/2016, we urge her to contact our Customer Service Department at [redacted] and we will look into the matter for her.
Best regards,
CS Correspondence Manager

Initial Business Response /* (1000, 5, 2016/02/10) */
February 10, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our...

company regarding their order and trial return. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and trial return. We understand that this was a tremendous inconvenience and appreciate their patience. A Trial Return pick-up has been scheduled for February 12, 2016. Mr. & Mrs. [redacted]'s full purchase price will be refunded within 2 weeks of return. We regret we have lost Mr. & Mrs. [redacted]'s business due to our computer conversion.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 17, 2016/01/20) */
January 20, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We sincerely apologize to Ms. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and delivery. Their adjustable base is scheduled to be delivered on January 20, 2016. We applied a credit to their Synchrony account on December 19, 2015, as a token of our apologies. We understand that this was a tremendous inconvenience and appreciate their patience.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 19, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did credit our account for $1000 dollars for the delay. But committed to deliver the replacement for the defective bed on January 06, 2016 and did not deliver the bed. Then we received a call saying they would deliver the bed on January 20, 2016, and yet again did not deliver the bed. No phone calls have been received to explain the situation, nor clarify when the replacement bed for the defective bed will be delivered. I do not believe this situation has been resolved. We have lost all confidence in Sleep Number, even after speaking to the representative that guaranteed the bed would be delivered early January 2016. We have been waiting for this bed replacement for several months, which has been scheduled to be delivered many,.. many times and has yet to be delivered. Our un-satisfaction with Sleep Number has not been resolved.
Final Business Response /* (1000, 23, 2016/02/01) */
February 1, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed their order. We understand that this was a tremendous inconvenience and appreciate their patience. Mr. & Mrs. [redacted]'s FlexTop King FlexFit2,Stone, 2Remotes was delivered January 21, 2016. We hope this helps ease some of their frustration.
Best regards,

CS Correspondence Specialist

July 5, 2017   Revdex.com of Minnesota & North Dakota   RE:        Ms. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].   On...

March 20, 2015 a Queen p5 Mattress w/SIQ, a Queen FlexFit3 Adjustable Base, a mattress pad and two pillows were purchased.  March 23, 2015 we received a call asking us to cancel the order due to our two week delivery lead time.  The status of the order allowed us to cancel the adjustable base off the order.  The accessories had shipped so we could not cancel and the mattress status did not allow for a cancel or a return at the time.  The customer was advised that they could return the accessories to the store and that we would cancel the mattress when the system allowed.   A stop payment was put on the check used for the purchase and the check was returned to us.  The accessories were refused but did not get checked in as returned which resulted in a claim to Certegy.  Due to an internal system conversion and personnel transitions, unfortunately, the claim did not get reversed when the items were checked in.  We are currently working with [redacted] to get the documentation requested in the complaint and are deeply sorry for the error.   June 19, 2017 [redacted] advised they would contact the company the claim was sold to let them know of the error and sent a letter to the address of record that the customer is clear of the claim.   They advised to have Ms. [redacted] contact the sold company to resolve any issues that may still be out there.  We cannot get any information from these companies due to privacy laws.    We’re truly sorry for any inconvenience and have done as we promised in our response to the original complaint #[redacted].   Best regards, Customer Advocacy Escalation Consultant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. I did receive the bed, and yes the day of the deliver men did call and worked out a better time with me.  However, your customer service of the entire matter was a complete disaster and had it not been for your delivery drivers helping me out I am sure this would be ending in a refund and by the way Howard acted at the store probably in small claims court.  You all need to look at your policies and not promise a time frame if you can not commit to that time frame.  You should also give your customers more than 20 hours notice, Because I had to wait 10 days for my opening you obviously know your delivers and can make a schedule for more than the day before maybe 2 or 3 days before would help customers out and at least make them feel like you are sympathetic.  I am still considering keeping the bed or returning it based on your customer service. Sincerely,Jennifer [redacted]