Sleep Services of Maryland

May 6th, 2015Dear *** *** ***,This is in regards to Revdex.com Complaint ID: ***,I am writing on behalf of Sleep Services of Maryland, LLCThis is in regards to the complaint issued by *** *** ** ***.*** *** has spoken to a few of our billing representatives
regarding her aacountWe did come to an agreement with *** *** that allowed her to make a minimum payment of $to pay off her balanceOur general office policy actually does allow for this, however we did make an exception given the situation of her claimAfter the denial of her claim (see attached EOB), we did bill the patient, which noted that we needed proper insurance to be provided, however, the patient did not replyHence, we have provided a letter to reach out to the patient for more information.Attached, I have provided a copy of the letter we sent to *** *** that is sent from our system to remind the patient of the balance on the accountPlease note that the letter is not threatening by any means, but rather a reminder regarding the accountThe letter does not mention collections or any further action regarding the account, I would also like to note that at no time do we make any threatening calls, we do handle our customer service with a high level of professionalismWhile *** *** did speak to someone just days before this letter was sent, the letter had already been processed by thenWe understand the frustration that *** *** is facingTherefore, as per her request regarding this complaint, we have removed the charge of $for date of service 10/29/and she can continue to pay her balance with $installmentsWe will also no longer process any patient bills regarding this account to the patient, as per her requestThank you for your time and assistance in this matterSincerely,Amita ASleep Services of Maryland LLCBilling Department

I am Writing on behalf of Sleep Services of Maryland, LLCThis is in regards to the complaint issuedby *** *** and letter dated 12/12/Due to the Holiday Season, I apologize for the slower than response.The account has been reviewed and now shows a zero balance as of 12/20/
We did not call or Write to Ms*** telling her about the status of her account due to the request per her letter to your organization of no contactThe issue arose since the practice changed software systems beginning and her payments were posted in the old software system not the new software where the billing to her insurance occurred and created the co-pay amountWe apologize greatly and feel confident we will not have this issue moving forwardPlease let us know if you require any further information or if we should send a zero balance statement to *** ***.Thank you for your time and assistance in this matter.Respectfully,Amy L***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 11th, 2014Dear *** *** ***,This is in regards to Revdex.com Complaint ID: ***.I am writing on behalf of Sleep Services of Maryland, LLCThis is in regards to the complaint issued by *** * *** * ***.I am aware that the patient has received a
past due letter for a credit, this is due to a technical error on our endI have explained this to the patient and apologized for our technical errorI have personally reached out to the patient and asked what we could do to remedy the issue (conversation held on November 6th, 2014) The patient requested that we provide a letter stating that his account has been closed, which we mailed out today.In addition, we have issued a refund of $(credit on account) along with the letter stating that the patient’s account has been closed (as per the patient’s request)I have personally called the patient on November 10th, to update him on all of these actions.We are deeply sorry for any inconvenience caused on our behalfWe understand that the patient was very upset and we did our best to resolve the issueAs with any practice, issues do occur and we always do our best to rectify the issueWe hope that the patient is satisfied with this resolution, should there be anything else needed from our end, please do let us know.Thank you for your time and assistance in this matter.Sincerely,
Amita A Billing Department

Review: Sleep Services of Maryland threatened to send my account to collections, despite the fact that they owed me money. They sent me a letter dated 10/11/2014, but postmarked 10/16/14. I received the letter on 10/20/14. This letter informed me that my account was past due and that it may be sent to a collection agency in 10 days. The total balance owed as stated on the letter was $-3.12.As of 11:17 a.m. the on 10/20/14, Sleep Services did not return my call for a message I left on the night of 10/21. Their contract billing office is open only from 9-3:30 5 days a week. I called a little after nine. The person I spoke to said they would send a new statement, and that I should disregard the letter. She refused to give me the name of the billing company and said the person who manages the account was not in the office, and that she would call me back around 10:00 a.m. As of 11:19 a.m., I have not received a return call. Since they threatened to take my case to collections as of 10/21, I have no way of confirming in print that they have not and will not do so in time.Prior to this, I have had numerous problems with Sleep Services' billing system, including difficulty receipts, statements, and bills that show the services I have paid for (for insurance purposes).Desired Settlement: I would like a refund of the balance owed me. I would like a formal assurance that my account will not be sent to collections. I would like an explanation of how this could possibly have happened in the first place. I would like any fees for transfer of my records to another sleep clinic waived. I would like the billing company's name revealed, so that, at the least, the Revdex.com can have a report on them as well.

Business

Response:

November 11th, 2014Dear [redacted],This is in regards to Revdex.com Complaint ID: [redacted].I am writing on behalf of Sleep Services of Maryland, LLC. This is in regards to the complaint issued by [redacted].I am aware that the patient has received a past due letter for a credit, this is due to a technical error on our end. I have explained this to the patient and apologized for our technical error. I have personally reached out to the patient and asked what we could do to remedy the issue (conversation held on November 6th, 2014) The patient requested that we provide a letter stating that his account has been closed, which we mailed out today.In addition, we have issued a refund of $5.00 (credit on account) along with the letter stating that the patient’s account has been closed (as per the patient’s request). I have personally called the patient on November 10th, 2014 to update him on all of these actions.We are deeply sorry for any inconvenience caused on our behalf. We understand that the patient was very upset and we did our best to resolve the issue. As with any practice, issues do occur and we always do our best to rectify the issue. We hope that the patient is satisfied with this resolution, should there be anything else needed from our end, please do let us know.Thank you for your time and assistance in this matter.Sincerely,Amita A Billing Department