Sleep Well Chillicothe

His response is full of untruth! I always try to retain proof of any transaction I am involved inAs I stated, no specific layaway terms were discussedHe only mentioned that when we got the remainder of the balance to call him the day before pickup so they could have the set delivered to the store on timeI have phone records that can show you the time & day I called him to cancel this layawayIt was on June 5th My phone history will also show you the time/date when he returned my call to reject my request for a refundI cannot believe a person who wants to operate a legitimate business would start off by lying to a customer and then lie to a representative from the Revdex.comI, too have a copy of his receipt for this down payment for a mattress set layawayAgain, not detailedI never dreamed I would have to go through all this trouble to get back my hard-earned $that a crooked salesman thinks he has a right toI just want the money back I worked hard forThank you

This email is the business response on behalf of Sleep Well Chillicothe regarding complaint ID [redacted].On Friday 5/29/15, a couple came in to shop for a full size mattress and box set. After trying the different styles, the customer decided on a full pillow-top set with a 5 year warranty. The total...

came out to $363.58 after tax.The customer expressed they did not have all of the money available to pay for the set in full and asked about out "layaway program," to which I explained to them the exact same thing I explain to any customer that requests layaway; we do not have a layaway program, but if they wanted to put money down as a down payment, they could pay the remainder of the balance upon picking the mattress up. The customer asked if $100 was acceptable, and I agreed. I then asked the customer the approximate date they would be able to come pick the mattress up, which they responded "A week (6/5) or at most two (6/12).All seemed well so I wrote out the receipt in its entirety and, as I do with every customer, I went over each component verbally. On the receipt, it states " Paid $100 down, $263.58 due @ pickup." In addition, another component of this receipt states "All sales final," which is explained to everyone that this agreement is final and there are no returns or exchanges unless there is, in fact, a legitimate warranty issue.She then signed the bottom of the receipt, took her carbon copy, and left. I can still provide the original copy of this agreement. At this point, I upheld my end of the buyers-sellers agreement and took the set out of inventory and was holding it for her. This was the last available set in that size and style and would not be available for other customers to purchase until I received more from the factory.After holding this specific set out of my available stock for 6 days, I received a call on Thursday 6/14/15 at 3:11 pm from the customer asking for the $100 back. Considering this was 1 day before the intended pickup, I tried to explain to her that all sales were final and that I had held the mattress out of my available stock for her like we agreed. I told her I would either give her $100 store credit on another set (because we do have new full sets starting as low as $140) or she can come pick the mattress set up upon paying the balance. She began to get irate and tell me that she needed her $100 back. Where I was located at that time, it was difficult to hear, so I told her I would call her back.The next day, Friday 6/5, I called her back shortly after I opened my store at 1:13 to offer her a compromise. I told her that despite the fact that the receipt she signed said all sales final and I kept the mattress out of available stock, I would be willing to work with her. I offered to give them $90 back on Monday 6/8 with a $10 cancellation/restocking fee based on incurred costs.From here, she tried to claim that it was not a sale because she didn't receive anything from me. I tried to explain that if this was not indeed a sale, or if she was not intending to purchase something (which the buyer-seller agreement clearly shows she was) then why would she give me $100? I'm not a Bank to hold your money for a week, this is a small business. I explained to her the best I would be willing to do was offer her $90 cash back, have $100 store credit, or she could come pay the balance and pick up the mattress set I had held in stock.At this point, she again became irate and began threatening to report me to the Revdex.com and talk negatively on Facebook about the business. When I tried to understand more and ask why this was all happening a week later, she just hung up.On 6/8, the husband came into my store to "pick up the money for his wife". At this point I explained to him that we had not come to any agreement because she began threatening me with the Revdex.com/facebook and just hung up before anything could be resolved. He then told me that yes, the Revdex.com complaint had already been started, and that I should give him the $90 and they would just take me to small claims court for the final $10.At this point, I told him that if the complaint was already filed and he's going to take me to small claims court anyways, the $90 option is off the table and his only options were to pay the balance on the mattress I was holding for them, take the store credit, or he can move forward through the Revdex.com and small claims. With this he also became angered, so I asked him to leave. He left yelling obscenities and informing me that " you will not receive any business from anyone I know."This was the last I have heard from them until this complaint.If you need anymore documentation, I can provide a copy of the original agreement, along with phone records to establish timing.If you have any further questions or concerns, feel free to email me back or call me at ###-###-####.Thank you and I look forward to hearing the resolution.[redacted]Sleep Well Chillicothe

His response is full of untruth!  I always try to retain proof of any transaction I am involved in. As I stated, no specific layaway terms were discussed. He only mentioned that when we got the remainder of the balance to call him the day before pickup so they could have the set delivered to the store on time. I have phone records that can show you the time & day I called him to cancel this layaway. It was on June 5th 2015. My phone history will also show you the time/date when he returned my call to reject my request for a refund. I cannot believe a person who wants to operate a legitimate business would start off by lying to a customer and then lie to a representative from the Revdex.com. I, too have a copy of his receipt for this down payment for a mattress set layaway. Again, not detailed. I never dreamed I would have to go through all this trouble to get back my hard-earned $100 that a crooked salesman thinks he has a right to. I just want the money back I worked hard for. Thank you.