Sleepers In Seattle

Complaint: [redacted] I am rejecting this response because as I mentioned in my original complaint there are two items that need to be addressed In addition to the mid-section needing replacement, the sleeper is also missing one of the tension springs on the right side In addition to ordering the mid-section, if Sleepers in Seattle will also order the tension spring and ship directly to [redacted] within days then this will be acceptable Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The very last telephone correspondence from Sleepers indicated our order would not ship until and we advised them from the beginning that we would not accept this Every time we talk to someone at Sleepers, they indicate they have done nothing to follow up on our order I have repeatedly asked to speak to a Manager and denied each time They are not following up on our order We need a specific delivery date we can count on or cancel the order.Sincerely, [redacted]

Prior to buying the sofa from Sleepers In Seattle, I called their customer service and asked if the packaged sofa would fit into the elevator in my apartment building David Fadvised me to email him the elevator doorway H x W measurements to make that determinationAfter I emailed him the dimensions (81”x31.5”), he replied saying that “getting the sofa through the doorway should be no trouble” and asked me if there was additional height inside the elevator I replied saying that there was extra height and width inside the elevator Since my apartment doorway dimensions are very similar to the elevator doorway dimensions (my apartment doorway is 78.5” x 34.5”), I chose the Bronze delivery service which includes the free delivery inside the apartment The delivery men brought the sofa inside the apartment building through the side entrance door (76” x 32”) and said that it was not going to fit through the elevator entrance doorway and took the couch back to the warehouse I con

[redacted] products are hand crafted and are built overseasThe lead time we provide our customers are estimates we have from the manufacturer We should have [redacted] 's ottoman in the next two weeks and will contact her to schedule deliveryWe apologize for the delay

Dear Revdex.com:According to our records, [redacted] placed an order for two custom Natuzzi leather swivel chairs from us on 5/5/The total price was $She paid $776.50, half the total, at that time and the other half on 8/21/Prior to her order, we provided the swatches she requested and answered all her questionsFollowing the order placement, we continued to provide status updates to Ms [redacted] on the progress of her furnitureHer new chairs were delivered to her on 9/10/15.At delivery, shipping damage was found on both chairsMs [redacted] contacted us by phone to report the damage, and we urged her to accept delivery and note the damage on the Proof of Delivery, so that we could send a technician to perform repairs in her homeThis is for our business, as refusing the delivery would mean sending the furniture back to the delivery agent’s warehouse, delaying repairs and necessitating a second delivery laterWe guarantee in writing that if our furniture doesn’t arrive in pristine condition, we reserve the right to repair/replace it as needed to make it pristine, so there is no risk to the customer in accepting a damaged shipment.On 9/28/15, Ms [redacted] contacted us by email to inquire about the status of repair effortsWe requested photographs of the damage so we could better assess the problemMs [redacted] provided photos on 9/29/by emailWe promptly engaged a repair company to inspect thechairs and provide us with a report and estimate for repairs to eachThis inspection wascompleted on 10/12/15.Based on the inspection report, we determined that one chair needed replacement due to extensive damage, and the other needed minor repairs to its surfaceWe planned to resolve this by sending one replacement chair and hiring a repair tech to perform repairs to the other chair, and we informed Ms [redacted] of the upcoming resolution.Over the next several weeks, Ms [redacted] repeatedly insisted that both chairs were irreparable and that they did not include the type of leather she had orderedWe queried the manufacturer and showed them the ID label from one chair, and Natuzzi confirmed the leather on both chairs was indeed the grade and color Ms [redacted] orderedLeather is a natural material and the grain on each piece of hide can vary.On 11/2/15, Ms [redacted] requested to return the chairs for a full refundUnder our return policy, we can only accept returns within days of delivery and this request came several weeks after deliveryWe again explained the terms of our contract to Ms [redacted] , and repeated our offer to replace one chair and repair the other, so that she would have two chairs of the type she ordered in pristine conditionWe heard nothing more from Ms [redacted] until we received a letter from an attorney alleging fraudWe responded to that letter on 11/25/15, and heard nothing further for several months, therefore we considered the matter closedThe next communication from Ms [redacted] came in the form of this Revdex.com complaint, received on 9/15/2016.Our Terms of Sale are brief and clear, and Ms [redacted] signed her agreement to the Terms when she made her purchaseWe have abided by our contract in sending the items Ms [redacted] paid for, and attempting in good faith to remedy the damage the merchandise sustained in shippingAt each step we have responded to her questions and concerns.At this point, unfortunately Savvy Home cannot provide any further repair work on Ms [redacted] ’s chairs, as she has now had them for more than a yearWe would be happy to help her locate a repair tech if she wishes to have her chairs repaired, but we cannot assume responsibility forrepair tech if sheassociated costs.Sincerely, [redacted] Savvy Home

Dear Revdex.com: On 7/21/16, [redacted] placed an order through our website for two Lazar Cameron chairsleepersAt that time, our website displayed the expected lead time of to weeks for themerchandise to be produced and shipped to her Unfortunately, due to repeated delays at the factory, the chairs were not completed and shippeduntil 12/2/Throughout this process, we kept Ms [redacted] apprised of the progress of her chairs,and we informed her each time the manufacturer reported another delayMeanwhile, we pressedour representative at Lazar to try to keep the order moving, and we even escalated to thecompany’s Vice President of SalesWe asked our shipping agent to rush the order when thechairs finally entered shipping, and the order is now about to enter the delivery warehouse closeto Ms***, so she should be able to schedule delivery very shortly We deeply regret the exceptional delays in fulfilling Ms***’s order, and we offered hermultiple forms of compensation, including a $discount and an additional free air mattressto accommodate her guestsThe lead times on our website are generally accurate, but we do notprovide guarantees for any of our delivery dates, due to the many factors in production andshipping that are outside of our controlOur advertised lead times remain accurate to the best ofour knowledge, and when we receive word of delays that will affect our customers, we promptlynotify them with our apologies, as we have done in Ms***’s case Regarding the price discrepancy Ms [redacted] mentions, she was in fact charged the correct amountwhen she ordered her chairsShe is in error about the current price of the chairs on our website,because she did not factor in the upgraded leather she chose.Sincerely, Elizabeth H***Sleepers in Seattle

Dear Revdex.com: On 10/25/16, [redacted] and [redacted] placed an order for a Savvy Boulder queen sleepersofa and several accessory itemsThe expected lead time posted on the webpage for that sofawas to weeks from date of order to date of delivery Three days after the [redacted] s ordered, the manufacturer notified us that the leather the [redacted] s had selected was currently out of stockWe promptly notified the [redacted] s viaemail that their order might experience a delay of two weeksThe sofa is currently inproduction, and is expected to ship by 12/ We have monitored the progress of this order through the factory, and will continue to monitor itthrough the shipping and delivery process, as we do for all our customersAt each step we haveresponded to the [redacted] s’ questions and concernsOur lead times are approximate and we donot guarantee them, due to the many factors in production and shipping beyond our control.Factoring in the leather delay, the [redacted] s are likely to receive their sofa within the estimatedlead timeShould there be any delays, we will of course do everything in our power to expeditedelivery of their new sofa and accessories Sincerely, Elizabeth H***Sleepers in Seattl

The product has not been delivered on a timely basisIt was ordered on 7/21/2016, and delivery was promised within to weeks, which has not occurredThen we were promised delivery in - weeksThat did not occurThen I engaged in a lengthy e-mail back-and-forth which led to stalling on the company's partThey should not advertise delivery within a time frame that they cannot meetThey have behaved dishonestly throughout this transaction and I am sorry I have given them our hard-earned moneyAlso when I printed out our order history last week, the charges were $7776.00, and today when I look at the website, the charges are $8,223.00, a discrepancy of $I hope there is some explanation for that

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Please see attachedDear Revdex.com:I am in receipt of the response message dated February 23, from Sleepers In Seattle (“SIS”) regarding the above-mentioned complaint number This letter is a reply to the aforementioned message from SIS.Aside from making inaccurate claims in its letters (as I have shown in the emails attached to my letter dated as of Decemeber 27, 2016), SIS has failed to fulfill its obligations and assurances outlined in the Return and Guarantee Policy on its website for the reasons outlined in my letter dated February 16, While accurate that SIS issued to me a partial refund for the sofa, I continue to request that SIS accept responsibility for not fulfilling the terms of its Return and Guarantee Policy obligations and assurances, and for SIS to reimburse the additional $that it has unjustifiably witheld from me Sincerely, [redacted] ***

I bought a microfiber sofa through Houzz The color represented online does not represent the color of the sofa I received - my sofa is about shades lighter than the representation and more cool or gray in colorI bought the sofa for the gold color as represented onlineWhile I expect colors can be slightly off when buying online, not drastically different The Savvy Home customer service manager refused to acknowledge my dissatisfaction and work with me on the return, despite her recognition that the color of the sofa looks very different in different lightingAfter almost two weeks of back and forth emails, she offered only $discount on a $return shipping quote and a 25% restocking fee (yet claimed she wanted to come to a "resolution")This adds up to $that I would lose, half of the cost of the sofa Savvy Home did not seem to care whether I was happy or not, and decided it was OK to lose my business and potentially other's business for the sake of a few hundred dollarsThey could have offered me at least to waive the 25% restocking fee, but absolutely refused to compromise I made a mistake buying this sofa online, but I've never experienced being dismissed as a customer so severely that I'm now stuck with a product I don't like, isn't the right color and I have to absorb all of the costs It seemed serving their own self interest was the highest priority in this transaction, completely ignoring my input as the customer The photo (the manager sent to me) is her swatch (the swatch mailed to me looks completely different), compared to her monitor's online photo compared to the photo taken by me of the sofa I received Not even close

Complaint: [redacted] I am rejecting this response because: the details of an 'industry standard' or Sleepers in Seattle's business policy were not available for customer assessment at the time of sofa purchase Vague statements promising the ability to provide 'stair-carry' at not additional cost played into my assessment whether I should purchase a couch through this company If I had known the additional fees associated with my unit I would have purchased a couch from a local agency, which I assume is the reason why specific language is not available to customers at the time of purchase To resolve this complaint I request the company cover the additional delivery fees I was charged ($340) due to their lack of communication regarding delivery capabilities, potential for additional fees, and what is considered industry standards.Sincerely, [redacted]

We will process a full refund for the customerThank you

The sofa we purchased was damaged in multiple places when delivered to our house. We did not accept receipt due to the damage and contacted the store to ask how to initiate the return process. I was told by Beatrice, the customer service manager, that we must pay a 20% restocking fee to return the sofa, that it didn't matter that we returned it because the product was damaged because the stores policy is to assess a 20% restocking fee for all in-stock products. However, the store policy does not explicitly state that the policy applies to products that are delivered in a damaged condition. I have pictures to show the protective wrapping was significantly damaged and the sofa, as well.

I ordered an light grey leather ottoman on 6/24/It is now 11/21/and I still have not received the ottomanI have contacted the business on six separate occasionsThe response I continue to receive is that they do not know where the ottoman isPaperwork received from the business states a maximum of 14-weeks, and was verbally told by the business that arrival of the ottoman could be as soon as weeksIt has been weeks with no indication from the business on where the ottoman is or when I can expect its arrival and deliveryI have repeatedly asked the business for a full refund, they continue to refuse

The sofa we purchased was damaged in multiple places when delivered to our house We did not accept receipt due to the damage and contacted the store to ask how to initiate the return process I was told by Beatrice, the customer service manager, that we must pay a 20% restocking fee to return the sofa, that it didn't matter that we returned it because the product was damaged because the stores policy is to assess a 20% restocking fee for all in-stock products However, the store policy does not explicitly state that the policy applies to products that are delivered in a damaged condition I have pictures to show the protective wrapping was significantly damaged and the sofa, as well

Had a great experience with Sleepers in Seattle Agent was very helpful and followed up quickly answering questions and concerns Bought the recommended sleeper which looks great and is comfortable Exactly what we hoped for!

The product has not been delivered on a timely basisIt was ordered on 7/21/2016, and delivery was promised within to weeks, which has not occurredThen we were promised delivery in - weeksThat did not occurThen I engaged in a lengthy e-mail back-and-forth which led to stalling on the company's partThey should not advertise delivery within a time frame that they cannot meetThey have behaved dishonestly throughout this transaction and I am sorry I have given them our hard-earned moneyAlso when I printed out our order history last week, the charges were $7776.00, and today when I look at the website, the charges are $8,223.00, a discrepancy of $I hope there is some explanation for that

We were told on 11/that our order would be delivered on 11/On 11/21, we were told it would ship on 12/ON 11/28, we were told that it may ship the week of 12/Then we were told it may not ship until We want Sleepers to do something to get our order to us as promisedOrder # ***

Sleepers in Seattle was a pleasure to work withThey knew their product(s), they listened to our concerns and needsWe needed delivery on a delayed date and to a distant address and assisted us in arranging all of thatWe did have difficulty with the delivery companySleepers was more than willing to listen to our complaint and worked with the delivery company to resolve the problemWe found the Sleeper lift-out Sofa to be an excellent fit into our small space and comfortable to sit on and sleep on as wellI would highly recommend Sleepers in Seattle for finding the sleep solution for your home