Sleepland

Dear [redacted] ,Regards to ID [redacted] the guest called on July 18th to make the reservation via the telephoneThe reservation was made from July 22nd for three nights for two roomsAt the beginning of the telephone conversation (prior to making the reservation) our front desk agent who made the reservation clearly mentions the total for each room which is $I will be able to provide the audio recording if you wish.If we changed the rates after the guest checkyes, it is not a good business practiceHowever, the guest was notified well in advance of the totalFurthermore, at chethe guest was given the registration form to sign which reflects the total and also the breakdownUpon receiving the form she goes through what is mentioned and then signs itShe also asks our front desk agent if she could cancel one or two nightsI will be able to provide you the video clip if you wish.Her stay was during a high season hence she received a seasonal rate which is higher than usualThis incident would have been labeled as overcharged if the guest was quoted a lesser amount and charged a higher amountUnfortunately, it is not the issue.We used to be a Red Roof Inn few years backSleepland is our corporation and the DBA is Days Inn.Sincerely, [redacted] * [redacted] *** * * [redacted] [redacted] Confidentiality Notice This electronic mail transmission is privileged and confidential and is intended solely for the party to whom it is addressed

Hi [redacted] ,I understand the frustration of Ms.***However, we are not scam artistsHere are the links.The first video is censored since two other guests were checkiat the time our front desk agent received the callAt the end of the conversation you will hear the confirmation/account number given by our agent which matches the receipt Ms[redacted] hasI have attached the signed registration form for your reference [redacted] Checkivideo [redacted] The above videos are set to "private" in You TubeThank you,Below is my final response.Hi [redacted] ,I understand the frustration of Ms.***However, we are not scam artistsI will forward the links for the audio and video directly to the consumerCan you please send me Ms***'s email addressThank you,

Dear ***,Regards to ID *** the guest's daughter called on July 18th to make the reservation via the telephoneThe reservation was made from July 22nd for three nights for two roomsAt the beginning of the telephone conversation (prior to making the reservation) our front desk
agent who made the reservation clearly mentions the total for each room which is $I will be able to provide the audio recording if you wish.If we changed the rates after the guest checkyes, it is not a good business practiceHowever, the guest was notified well in advance of the totalFurthermore, at chethe guest was given the registration form to sign which reflects the total and also the breakdownUpon receiving the form she goes through what is mentioned and then signs itShe also asks our front desk agent if she could cancel one or two nightsI will be able to provide you the video clip if you wish.Her stay was during a high season hence she received a seasonal rate which is higher than usualThis incident would have been labeled as overcharged if the guest was quoted a lesser amount and charged a higher amountUnfortunately, it is not the issue.We used to be a Red Roof Inn few years backSleepland is our corporation and the DBA is Days Inn.I have attached the letter you sent just for reference. Sincerely,*** *** ***|Operations ManagerP *** *** *** | F *** jKim Group, Inc• Beach Blvd • Buena Park, CA • jKimGroup.com

Hi [redacted],I understand the frustration of Ms.[redacted]. However, we are not scam artists. Here are the links.The first video is censored since two other guests were checking-in at the time our front desk agent received the call. At the end of the conversation you will hear the confirmation/account number given by our agent which matches the receipt Ms.[redacted] has. I have attached the signed registration form for your reference. [redacted]Checking-in video. [redacted]The above videos are set to "private" in You Tube. Thank you,Below is my final response.Hi [redacted],I understand the frustration of Ms.[redacted]. However, we are not scam artists. I will forward the links for the audio and video directly to the consumer. Can you please send me Ms. [redacted]'s email address. Thank you,

Revdex.com:
I have read the managers response to my complaint and do not agree. We were NOT told of the extra charges for additional days on the phone. Had we been told the price for each night we definitely would not have stayed at this hotel. We were considering another hotel that was charging $238.00. Had we known the price for Friday night at this hotel we would definitely have gone with the lower priced one. It appears to me this manager is very skilled in this scam. I would like to hear the audio of my daughter agreeing to this price. I believe he can not produce such. It is true we did ask about not staying there Fri. night but were told we were already committed to Wed. and Thurs. because of the hour of our arrival. The reason we were considering not staying Fri. was because of family in the area were going to visit. Again I want to hear the audio of this conversation where he says my daughter agreed to the charges. Also the front desk person was skilled in the scam as she quickly had us sign and kept talking as we signed the paper agreeing to the charges. They were not pointed out to us at the time nor were we given time to read what was on the paper. The Fri. night charge was cleverly hidden between the Wed. and Thurs. charges and I can produce that if you would like to see it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted],Regards to ID [redacted] the guest called on July 18th 2015 to make the reservation via the telephone. The reservation was made from July 22nd 2015 for three nights for two rooms. At the beginning of the telephone conversation (prior to making the reservation) our front desk agent who made...

the reservation clearly mentions the total for each room which is $803.57. I will be able to provide the audio recording if you wish.If we changed the rates after the guest checked-in yes, it is not a good business practice. However, the guest was notified well in advance of the total. Furthermore, at check-in the guest was given the registration form to sign which reflects the total and also the breakdown. Upon receiving the form she goes through what is mentioned and then signs it. She also asks our front desk agent if she could cancel one or two nights. I will be able to provide you the video clip if you wish.Her stay was during a high season hence she received a seasonal rate which is higher than usual. This incident would have been labeled as overcharged if the guest was quoted a lesser amount and charged a higher amount. Unfortunately, it is not the issue.We used to be a Red Roof Inn few years back. Sleepland is our corporation and the DBA is Days Inn.Sincerely,[redacted]
* [redacted] * * [redacted] 
[redacted]
Confidentiality Notice This electronic mail transmission is privileged and confidential and is intended solely for the party to whom it is addressed.

Review: While visiting Southern California for vacation, we were forced to change our hotel reservations and found this hotel, known also as, Days Inn. My mother and I checked in at the same time and were told to sign papers and get our license plate number. We signed where we were told, and went to our rooms, as we were tired. Upon further investigation, we discovered that we were charged more than twice as much for our 3rd night as we were for the first night. We were told that we could not use our AAA discount, nor could my mother use the AARP discount. We were shown the papers that we had signed and, sure enough, the prices were listed, and we had signed. I have never been so duped by a business before in this manner. It was our fault for not reading over the paperwork - however, we feel that we were dishonestly treated as the charge for the rooms was different for each night we stayed. According to the back of the hotel room door and California Civil Code Section 1863, "every keeper of a hotel, inn, boardinghouse or lodginghouse, shall post in a conspicuous place in the office or public room, and in every bedroom of said hotel, boardinghouse, inn, or lodginghouse, a printed copy of the section, and a statement of rate or range of rates by the day for lodging." According to the back of the door, the maximum daily rate for the rooms that we stayed in was to be $150.99. We were charged $169. 49 plus tax; $189.49 plus tax; and 358.49 plus tax for the 3 nights that we stayed. When we wanted some consideration for the overcharging of the rooms, we were told that we had signed the paper, there was nothing they could do. I feel that this is dishonest, fraudulent, and bad business. I feel that we were taken advantage of because we were tired and we were desperate. Might I add that this hotel is AAA rated 2 diamond, which, to me means, it's not worth $358 per night.Desired Settlement: My desired outcome of this complaint is that no one else is taken advantage of by the management of this hotel again. I have found several reviews that complain of being overcharged by this same establishment. Furthermore, the name of this hotel is in question. It has come up as a "Days Inn", a "Red Roof Inn", and "Sleepland". What is that all about? I am willing to pay for the rooms that we stayed in, as is my mother; however, I am not willing to be taken advantage of 2000 miles from home. Thank you for your consideration.

Business

Response:

Dear [redacted],Regards to ID [redacted] the guest called on July 18th 2015 to make the reservation via the telephone. The reservation was made from July 22nd 2015 for three nights for two rooms. At the beginning of the telephone conversation (prior to making the reservation) our front desk agent who made the reservation clearly mentions the total for each room which is $803.57. I will be able to provide the audio recording if you wish.If we changed the rates after the guest checked-in yes, it is not a good business practice. However, the guest was notified well in advance of the total. Furthermore, at check-in the guest was given the registration form to sign which reflects the total and also the breakdown. Upon receiving the form she goes through what is mentioned and then signs it. She also asks our front desk agent if she could cancel one or two nights. I will be able to provide you the video clip if you wish.Her stay was during a high season hence she received a seasonal rate which is higher than usual. This incident would have been labeled as overcharged if the guest was quoted a lesser amount and charged a higher amount. Unfortunately, it is not the issue.We used to be a Red Roof Inn few years back. Sleepland is our corporation and the DBA is Days Inn.Sincerely,

Review: We booked a room for 3 nights by phone. We were told the price was $169.00 per night. When we checked in we were pushed to sign in before we could read terms. On checking out found out our room rate was $189.00 second night and $358.00 third night. Also on 3 rd night there was so much noise (music) we were unable to sleep. One the back of room door rate was quoted as low as $35.00 and not higher than $150.00. We were never offered AAA discount and never offered any discount. The person at the counter was very shrewd in getting us to sign terms before we could read them. The motel room was definitely not worth the $169.00 let alone the $358.00. We used the coffee the first morning it was never replenished. Some outlets in the room did not work. We had no refrigerator. The bath and sink drains did not drain well, we had to wait some time for next shower. Cigarette smoke from another room poured into our room from another room through the vent in bathroom. We tried to make the best of a bad situation but upon checking out we were completely overwhelmed when we saw the price we were paying.Desired Settlement: I would like to be reimbursed the difference of what we paid to no more than what was advertised on the back of the room door ($150.00).

Business

Response:

Dear [redacted],Regards to ID [redacted] the guest's daughter called on July 18th 2015 to make the reservation via the telephone. The reservation was made from July 22nd 2015 for three nights for two rooms. At the beginning of the telephone conversation (prior to making the reservation) our front desk agent who made the reservation clearly mentions the total for each room which is $803.57. I will be able to provide the audio recording if you wish.If we changed the rates after the guest checked-in yes, it is not a good business practice. However, the guest was notified well in advance of the total. Furthermore, at check-in the guest was given the registration form to sign which reflects the total and also the breakdown. Upon receiving the form she goes through what is mentioned and then signs it. She also asks our front desk agent if she could cancel one or two nights. I will be able to provide you the video clip if you wish.Her stay was during a high season hence she received a seasonal rate which is higher than usual. This incident would have been labeled as overcharged if the guest was quoted a lesser amount and charged a higher amount. Unfortunately, it is not the issue.We used to be a Red Roof Inn few years back. Sleepland is our corporation and the DBA is Days Inn.I have attached the letter you sent just for reference. Sincerely,