SleepOne Mattress Superstore

We try to be very flexible, but, typically do our installations during the work week One of our sales people promised a weekend installation without properly notating it on the paperwork so I can totally understand the customers frustration upon hearing from our job foreman that we don't typically do weekend installations As soon as we understood this fact we came up with options of either Saturday, Sept 27th (which didn't work for the customer) or if it was more convenient let her know we could potentially install the Bay window in the evening after work and finish the exterior work the following morning (the customer explained they would prefer a Saturday installation.) We ended up installing the window the following Saturday October 4th and gave the customer an appropriate discount for her inconvenience

Our installation manager stopped out at the house when he was in the area and no one was home so he just ordered new sashes in order to try to take care of the problem (we should have informed the customer of this fact.) When the sashes came in we went to install them and found out there was
just a simple issue with the lock and showed the customer how to make sure the window is locked. We have subsequently tried to do a better job after new installations of demonstrating the operation of the windows to our customers

The Window Store always strives for 100% satisfaction, that is why we have actually been to the home more than 5 times changing sashes and testing the product in different temperatures.  We have also sent...

our Manufacturer there as well and couldn't identify any issues.  We have an appointment to speak with the customer the week of March 20th to again see what we can do to make the customer satisfied and receive our final payment.

We try to be very flexible, but, typically do our installations during the work week.  One of our sales people promised a weekend installation without properly notating it on the paperwork so I can totally understand the customers frustration upon hearing from our job foreman that we don't...

typically do weekend installations.  As soon as we understood this fact we came up with options of either Saturday, Sept 27th (which didn't work for the customer) or if it was more convenient let her know we could potentially install the Bay window in the evening after work and finish the exterior work the following morning (the customer explained they would prefer a Saturday installation.)  We ended up installing the window the following Saturday October 4th and gave the customer an appropriate discount for her inconvenience.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We received a refund check.
Regards,
Tom [redacted]