Sleepy Hollow Motors

March 7,2015Reason: ID Complaint ***We sold *** *** a Subaru Outback on April 14, It was a verynice carShe came two or three times to look at the car*** brought another person tolook at the carWe were able to come together and sell her the carThe car carried a***
*** *** day unlimited mileage warrantyNo claims were flied on the car.We never saw *** after the delivery day on April 14, until the day she stopped inclose to a year laterI am not sure of the exact day but it was the last week of February.She was very nice and polite as she told me about this situationWe had otherpeople in the office at that timeShe handled herself appropriatelyI was dealing withother people and listened to her.At the time of purchase, the car had a new emission and inspectionMostdealerships like ours would have done nothing elseWe always safety check our carsInour opinion the car needed both lower ball joints , so we changed them both cleaned andlubbed rear brake slides and replaced license plate bulb.*** drove the car close to a year from date of purchase until she stopped to seeusI asked *** if car had been good for her over the yearShe said it hadWe have noidea what transpired over that year, if anyone else looked at the car or did any work on it.We do our very best to prepare our cars for our customers and do a lot of repeatbusinessWe have been here over years and have been a practicing member of Revdex.comduring that time.It is kind of hard to come back on someone close to a year later when no oneknows where car was during the entire yearAnyone could have looked at or worked onthe car*** said she had good service from car that yearIn todays complicated worldthat would tend to make us feel we were successflil in our goal of doing our best to giveour customers a good product at a fair price! I asked *** what her actual problem was atthat time and she wasn’t sure

Review: I bought a car from the company that had new inspection stickers on it.I went to get the car inspected and it failed emissions. It cost me for them to get the codes but it also came back that the check engine light bulb was out and sitting in the dashboard and the words check engine were covered with electrical tape. I went to the business and he shrugged at me. He never offered information to contact the people/business that he purchased the car from...just shrugged. In my opinion, that is the standard response and my opinion is that I am not the first.Desired Settlement: Up to Revdex.com.

Business

Response:

March 7,2015Reason: ID Complaint [redacted]We sold [redacted] a 2004 Subaru Outback on April 14, 2014. It was a verynice car. She came two or three times to look at the car. [redacted] brought another person tolook at the car. We were able to come together and sell her the car. The car carried a[redacted] 90 day unlimited mileage warranty. No claims were flied on the car.We never saw [redacted] after the delivery day on April 14, 2014 until the day she stopped inclose to a year later. I am not sure of the exact day but it was the last week of February.She was very nice and polite as she told me about this situation. We had otherpeople in the office at that time. She handled herself appropriately. I was dealing withother people and listened to her.At the time of purchase, the car had a new emission and inspection. Mostdealerships like ours would have done nothing else. We always safety check our cars. Inour opinion the car needed both lower ball joints , so we changed them both cleaned andlubbed rear brake slides and replaced license plate bulb.[redacted] drove the car close to a year from date of purchase until she stopped to seeus. I asked [redacted] if car had been good for her over the year. She said it had. We have noidea what transpired over that year, if anyone else looked at the car or did any work on it.We do our very best to prepare our cars for our customers and do a lot of repeatbusiness. We have been here over 30 years and have been a practicing member of Revdex.comduring that time.It is kind of hard to come back on someone close to a year later when no oneknows where car was during the entire year. Anyone could have looked at or worked onthe car. [redacted] said she had good service from car that year. In todays complicated worldthat would tend to make us feel we were successflil in our goal of doing our best to giveour customers a good product at a fair price! I asked [redacted] what her actual problem was atthat time and she wasn’t sure.