Sleepy's

Review: I was told that When I buy a new mattress, they can haul away the old mattress for a fee of $20 per piece. I had two pieces to be hauled away but the delivery person(s) refused to take the mattress. I called Sleepy,s concerning this issue and the person stated to me that the delivery person has the right not to haul away a mattress if they feel it's too old. It was not stated to me about the condition of the mattress. I paid a total of 587.89 including tax, the setup of the mattress and the hauling away of the old mattress. I purchased the mattress on Wednesday August * and paid via my credit card. The invoice number is [redacted], my customer code is [redacted] and the merchandise came out of warehouse [redacted]Desired Settlement: I would like for sleepy's to refund half my money back because they broke the contract we arranged.

Business

Response:

Case # [redacted]

Sleepy’s is in receipt of your inquiry regarding [redacted].

Sleepy’s was surprised to receive this complaint from your office considering the consumers credit card was refunded for the incomplete removals. The consumer’s credit card was charged on August *, 2014 in the amount of $587.89 and on August **, 014, refunded for the removals in the amount of $43.53.

As it stands at this time there has been no charges placed on the consumer’s account reflective of the removed mattress. Since the consumer’s issue was previously resolved before this complaint was received we believe no further responses are required at this time. If you require additional information or if further assistance is required please do not hesitate to contact me [redacted] at ###-###-#### or [redacted].

Review: About 2 years ago I purchased a Queen sized Simmons mattress with split box springs from the [redacted] Sleepy's location. After some time, the mattress developed quite a noticeable dip and became very uncomfortable.

I called Sleepy's customer service to tell them about the issue. When I asked how the warranty worked, she specifically said that if the mattress was found defective I would be receiving a FULL credit in the amount I paid toward an even exchange or an upgrade. No contingencies, just a store credit.

The inspector came about a week after I called and determined that the mattress and 1 box spring was defective. About a week later, we received a letter in the mail that the mattress was deemed effective and listed the amount of the credit we would be receiving. Looking at the credit, we were a bit puzzled as we thought we paid more for the bed but couldn't exactly remember.

That weekend, we took our credit letter to the Sleepy's location in [redacted]. We gave him the letter, talked about what we were looking for and decided to upgrade to a King size mattress of a different brand.

Once we decided what bed we wanted, we sat down to the paper work and found we would owe about $1300 after the credit. The sales men determined, after reviewing our account, that they credited us for one box spring and the mattress. The salesman decided to contact someone by telephone to see why that happened and to get the remaining credit, about $211.00. Sitting across from him, I heard the conversation. He told whomever was on the other line about the issue and to try and push the issue let the person on the phone know that we even upgraded. The person on the phone must've asked what we purchased because there was silence and then the salesman said "Kings Down"(the name of our new mattress). After that he said "we can't do it?" Did I not spend enough money to earn the remainder of my warranty?

We sucked it up and took the bed, but I made a mental note to call Sleepy's and find out what was going on.

I spoke with a second representative and was advised that only the mattress and 1 box spring were deemed defective and that the manufacturer would not allow them to reimburse for components that were not deemed defective. So 2/3 of a component are defective and makes the whole thing useless but I'm stuck with a box spring I can't even put a twin bed on. I then told the associate about how the salesman tried to get the credit for us and that I felt like my upgrade wasn't good enough. She placed me on hold for some time, came back and told me she spoke to her [redacted] and was told that in order for the credit to be issued, they would have to know the day before the delivery. So which is it? The day before the delivery or the manufacturer won't allow it?

Sleepy's records all of their calls so there is evidence that they did not fulfill a verbal agreement stating that I would receive a FULL credit toward the merchandise I purchased.

I am very unhappy and have spent a lot of my hard earned money at Sleepy's. They need to honor their agreement.Desired Settlement: I just want the second box spring credited to my account.

Business

Response:

Case #: [redacted]

On September **, 2014, the [redacted]’s contacted Sleepy's Customer Service claiming that the mattress purchased in February 2011 was sagging. Since this was what would be a potential warranty issue, Sleepy’s dispatched a third-party independent inspection company to their home, the inspection results revealed that the mattress and one (1) box spring was defective. Thus, pursuant to the terms of the warranty, Sleepy’s agreed to replace the mattress and one (1) box spring.

On September **, 2014, @ 7:26pm, the Mattress Professional in the consumer’s local area phoned in on their behalf. The Mattress Professional was seeking clarity on the defective components; it was relayed to the Mattress Professional on a recorded line one (1) box spring out of two were defective; as well as the mattress. The Mattress Professional at that time inquired about an additional credit of $211.58, reflective of the non-defective box spring to be applied. The Mattress Professional was advised on the recorded line; this would be an accommodation outside of the warranty guidelines and his superior’s approval would be required. At the time of delivery the [redacted]’s received a copy of the manufacturer’s warranty which states in clear and concise language “What is covered? Replacement of one piece does not automatically result in the replacement of any other piece (see attached).” If the consumer did not receive a copy of the warranty it is the responsibility of the consumer to notify our corporate office and an immediate copy would be mailed to their residence.

Dissatisfied with the inspection results and the showroom experience the [redacted]’s filed a complaint with your office. While we value our consumers immensely; and appreciate any invested amount, the manufacturer is obligated to replace the defective piece/pieces only. We are perplexed by the consumer’s dissatisfaction; however the manufacturer warranty procedures and guidelines are established.

Since we have reviewed the [redacted]’s concern and unfortunately unable to offer any monetary relief, we believe that no additional response are required at this time. If you should require any additional information, please do not hesitate to contact [redacted] at ###-###-#### or email at [redacted].

Review: Step 1 of this form I could not find the location I purchased from but I really doesn't matter as my issues stem from the corporate [redacted] number.

Issue - I purchased a bed from Sleepy's - Sterns and Foster - Luxury Estate Cape Farewell Luxury Plush EPT Mattress which is a very high end bed which has a 10 year warranty. Loved the mattress at first as we rotated and took care of it but it started developing a sag or a 2 inch drop on each side of the mattress. I called and they came out and replaced it. At the time of replacing it I asked will this happen again they stated I had to pay the difference because they don't have that mattress anymore an no this should not happen again. Finally after spending over 2 hours in the store they replaced at no charge with the new model and they said I would not have any more issues and if I do they would replace no questions asked because of my issues. Well 2 years later iam in the same predicament so I called the 800# and they came and looked at mattress and saw the issues. The morning the inspector was coming out I stripped the bed so I didn't need to do when I meet later as I was heading to work and meeting them between 11-3. My 2 year old son decided to jump on the bed with his milk and spilled it in a few areas so I tried to clean it before work but spread it to a bigger area. I told this to the inspector and she stated she sees the issue with mattress and the spots from the morning would not cause issue and this should be replaced. I called in 3 weeks later as instructed and they said it was void because of stain. I feel like I have been lied to and my hard earned money taken from me and they don't stand behind their products. If the product held I would not be calling the 800# for the second time and also not having this bed sagging as I was promised it would not have the same issues.Desired Settlement: I would like my mattress replaced with a Sterns and Foster Luxury Estate Cape Farewell Luxury Plush EPT Mattress because again my mattress has been discontinued or something of same quality that will not have this sag or dip in the mattress. This is not the first time its been replaced as this is very time consuming. If this cant be done I want to return a full size mattress I just purchased from this store that was delivered to me Oct **, 2014 which is still in the plastic and never been used. I will not do business with someone that will not stand behind their product !

thank you for your help and time on this matter

Business

Response:

Case #: [redacted]

On September **, 2014, the [redacted]’s contacted Sleepy’s Customer Service Department claiming the mattress delivered in March 2013 was sagging. Since this was what would be a potential warranty issue, we coordinated for an inspection of the merchandise. The inspection revealed that although the merchandise did not meet the manufacturer’s standards, there were apparent stains, thus voiding the manufacturer’s warranty. The inspector during the capturing of the empirical measurements also detailed and documented five (5) stains. There were four (4) three (3) inch stains and one (1) ten (10) inch stain (see attached). Pursuant to the terms of the warranty, the [redacted]’s warranty claim was denied. At the time of delivery, the [redacted]’s received a copy of the manufacturer’s warranty, which clearly states conditions that void the warranty to include: “product that is stained, soiled, or found to be in an unsanitary condition” I have enclosed a copy of the warranty for your files. While we do anticipate normal wear and tear of the merchandise it is the consumer’s responsibility to maintain the merchandise in a sanitary condition.

In an effort to assist the consumer we can offer accommodating pricing; this is a deep discount that can be applied towards new selection of bedding. As the cost of transportation is not covered in the manufacturer’s warranty, as an additional accommodation Sleepy’s is willing to absorb half of the [redacted]’s transportation cost in the amount of $49.00. Once replacement merchandise has been selected, an immediate delivery will be scheduled.

Since we have reviewed the [redacted]’s claim and offered resolution, we believe no additional responses are required at this time. If I can be of further assistance or if you should require additional information, please do not hesitate to contact me at [redacted] or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the second time this issue has happened and if the product was as promised I would not be in this position today. Did you or did you not replace this several years ago from the same issue as you will see your records will show yes you did because of the dip in the mattress. I would like it replaced as in the original replacement has not been meet to my standards and as promised.

Also I have purchased another mattress last month a full and if you cant stand behind your product I would like a refund and this and please set up pick up of this product. I will not support or do business with a company that will not provide a product as promised, trust me I don't want to take the time to get replaced. To get replaced I have to take time off work to meet inspector, go to the store pick out a replacement, meet delivery drivers.

I look forward to a resolution I have requested as I only see that it is only fair as you have been paid for a product and I have not received a product I was promised.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

Case #: [redacted]

Sleepy's is in receipt of the 2nd rebuttal regarding [redacted]

As stated in the previous responses the offer of accommodating pricing remains unwavering. The offer will remain open for the [redacted]’s to take advantage of for (60) sixty-days.

We have reviewed both of the [redacted]’s rebuttal and offered resolution, we believe no additional responses are required at this time. If I can be of further assistance or if you should require additional information, please do not hesitate to contact me at [redacted] or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The only way this issue will be resolved is when the bed is replaced, delivered and the old one picked up at no cost to me, thank you ! Offering to sell me another mattress at a discount price doesn't help me out at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

**

Had to put in a claim for a defective mattress. Salesman told me an inspector comes to the house and does the claim. NOT TRUE!! Sleepy's sent us a kit and we had to take the bed apart and take several pictures and measurements ourselves. Then we had to email the pictures, and a picture of a review from that they want, to them. Pics don't go through. I spent hours on the computer. Called their warranty service and had to send 2 pics at a time to customer service rep. and she had to put the claim in for me. Then, they say they will let you know the determination in 7 business days. HA! Called several times, and finally spoke to a manager. Got a credit not a refund. Forced to buy another bed from them for more $. I WILL NEVER BUY A MATTRESS FROM THEM AGAIN!!!!!

I purchased a Simmons Beautyrest Legend Plush Mattress from Sleepy's and they are refusing to exchange it after I explained them that the mattress was delivered damage and defective. I emailed them the pictures and they won't help me. The mattress and the spring box have holes and dirty. They suppose to be a new set and looks like old and used. Please do not purchase from this company.

I bought a king size Kingsdown Valencia mattress in December 2013 and we had problems from the start. After ordering the mattress they somehow couldn't find it in the warehouse. This is altering setting up the $1,600+ payment. So I get a call saying they'll let me have another mattress for the same price but since I have no idea what that mattress is I'll have to go into the store again. Then as I'm going to the store the original mattress appears and now they can deliver it. The delivery guys were fine. It didn't take long though for the mattress to start sagging on both sides. I own a platform bed so I added more slats underneath, still bad. I ordered low profile foundations, still bad. We've tried rotating it every way possible but it will still turn you into a taco overnight and both my girlfriend and I have back pain every single morning.

We called customer service and were told to contact the "mattress marshals" who send you a kit to measure the mattress for sagging. This kit consists of a piece of string and a paper card to measure any low spots after laying the string across the bed, with nobody on it. I'm glad they've gone to such high tech lengths to make sure I'm satisfied with my $1,600 purchase.

Customer service doesn't care we're in constant pain and can't sleep or that my girlfriend is now going to the doctor for sleep studies because we're both exhausted. Get the constant run around from customer service and have offered a discount on another mattress like I'm going to give them even more money! Now they said they can check the measurements again in March. Just go a few more months in pain and sleeping horribly. Yeah that sounds like a great plan for our health. The mattress now lays against the wall in our basement waiting for them to let me return it. Avoid these guys like the plague.

I offered them 2 ways to rectify this situation: Refund my money or swap it with the Tempur-Contour Supreme mattress. They say they won't do either but continue to post on social media they'll do whatever it takes to make me happy.

Review: After purchasing a mattress, I have written 3 e-mails to Sleepy's requesting clarification of 2 items.

(1) When we made the purchase, we were told by the salesman that financing would be 0% interest for 36 months. However, when we received the financing paperwork from GE Capital, it indicated that interest would begin if the balance was not paid within 24 months.

(2) When we exchanged our first mattress for another (within the required exchange window), it appears that we were over-charged. Sleepy's exchange policy is to charge "the difference between the Sleepy's everyday price of the newly selected merchandise and the Sleepy's everyday price of the originally selected merchandise". However, we paid the difference between the SALE price of the original mattress and the regular price of the new mattress.

I have written to Sleepy's through their web site contact page, asking for clarification of these two items, and have received no response. This has gone on for 2 months now.Desired Settlement: (1) The financing through GE Capital should be adjusted to 0% for 36 months, to match what we were told by the salesman

(2) The bill should be adjusted in accordance with Sleepy's written exchange policy.

Business

Response:

Case #:

On

November *, 2013, [redacted] purchased from Sleepy’s a Stearns &

Foster GS ultra firm queen size mattress set and a queen size mattress

protector. The total purchase price in the amount of $2,395.20 was financed

through GE Money Bank Card Services with 36 months equal pay no interest plan.

Her delivery was completed on November **, 2013.

On

November **, 2013, the Mattress Professional contacted our Customer Service

Department requesting for [redacted] to complete a Comfort exchange. [redacted] received her new mattress on November **, 2013. Unfortunately and

very much out of ordinary, due to an error, the new terms on her exchange did not

reflect original 36 months promotion with GE Money Bank and showed 18 months promotion

instead. Upon receipt of this complaint

filed with your agency, we have notified our accounting department to have both

orders combined with 36 months equal pay

no interest promotion as stated on original invoice.

If I

can be of any further assistance, or if you should require additional

information, please do not hesitate to contact [redacted] at ###-###-#### or

email at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although their response states that the accounting department has been notified of the change to 36-month Equal Payments No Interest on the full purchase amount, this has not yet been confirmed by the accounting department, nor has it been confirmed by GE Capital.

Review: I bought a Tempurpedic queen size bed from Sleepy's in Aug. of 2013. They had a promotion at that time and I was to get two free tempurpedic pillows with this promotion. I was also told that I could try out the bed for several weeks and if I was not satisfied I could have it returned back at no extra charge. After trying out the bed for two weeks I developed back pains while sleeping on it. I called to have the bed removed. The bed was being financed by GE Capitol. Once they picked up the mattress problems ensued right from the start. First they charged me for the removal of the bed, they then charged me for the two free pillows and they also charged me for a bed frame that I paid cash for when they delivered the bed. I have a receipt with an invoice number that the delivery man gave me upon purchase of it. I called several times to Sleely's in order to get this rectified. I spoke to the person who sold me the mattress and then to the [redacted] who informed me that he would call me the next day. He never did and I wound up calling him at three different Sleep's location before I was able to reach him. This scenario continued for six months with five other people including a person who was going to to handle this dispute. Well this said person gave me a number and this is now the month of Feb. [redacted] of 2014, when I called that number I continuously received a recording stating that the person was not available. I returned back to Sleepy's and spoke to the person who sold me the bed over the ridiculous situation that was going on and we called GE capital right there because they kept telling me that they were giving me credit (Sleepy's), when in reality they only gave me one credit which was for the bed frame that I had paId. The whole situation was a fiasco for me and it disrupted my life with their lies and bogus telephone number and false information, as well as my time. I believe these men were taking advantage of me and this incident needs to be exposed so it doesn't happen to anotherDesired Settlement: It took me 6 months to settle this matter with me paying for things that I should have not to. I would like my story to be published and an answer from Sleepy's as to why all of this occurred and what are they planning to do in the future so this does not happen again. I need an explanation. Thank you

Business

Response:

Case#: [redacted]

On August **, 2013, [redacted] received delivery of a Tempur-Pedic queen sized

set. [redacted] contacted us on the September **, 2013 requesting to return her set. As per Tempur-Pedic’s 90 day

in home trial, [redacted] was advised that she may return her set and would be subject to a return fee of $175.00 in addition to the cost of any

accessories that were provided to her at no cost as part of her package deal. [redacted]’s order was financed through GE Money Bank and we inadvertently refunded only a partial sum to her account on October **, 2013. Due to the internal error, [redacted] did not receive full credit, less the fees discussed, for the returned merchandise. As a result of the delay, the refund was not completed until February 2014.

Uponreceiving the complaint filed with your office, we reached out to [redacted] on April **, 2014. We offered our sincere apologies and advised that what occurred

was not normal process. We also expressed our appreciation that she took the time to let us know how we can potentially improve upon services provided. As an accommodation to [redacted], we agreed to refund half of the standard return fee. [redacted] may expect to receive an additional refund in the amount of $87.50.

We believe no further action is warranted at this time. If you should require additional information please contact [redacted] at ###-###-#### or

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: CUSTOMATIC ADJ BASE PURCHASE, WE HAVE CONTINUOUS MECHANICAL REPAIRS, AS WELL AS SCHEDUING APPT WITH THE WARRANTY CO FOR A CUSTOMATIC ADJ BASE... PURCHASED 1/*/2014 FROM SLEEPYS,[redacted]. TO BEGIN WITH,ON DELIVERY THE UNDERBEDDING LIGHTS WERE BROKEN,DAY OF INSTALLATION, THEY SHIPPED ME THE PARTS TO INSTALL MYSELF,THEN ON 2/**/14,THE FOOT MASSAGE WAS NOT FUNCTIONING, ON 3/*/14 THE TECH INSTALLED THE FOOT MASSAGER,THE TECH MENTIONED THERE MAYBE AN ISSUE W/THE CONTROLL BOX, WE CONTACTED CUSTOMATIC TO LET THEM KNOW THE FOOT MASSAGER ON 3/*/14 WAS STILL NOT FUNCTIONING. 3/**-NEXT THE CONTROL BOX WAS THE TROUBLE(NOTED FROM THE TECH FROM LAST VISIT)WAITING ON ANOTHER CONTOL BOX AND FOOT LIFT, REC'D THE PARTS 3/**/14, UPS, PARTS WERE NOT SHIPPED PROPERLY, PARTS WERE BROKEN THROUGH THE BOX NOT PACKED CORRECTLY, CALLED THE WARRANTY CO, WITH THE PICS THAT PARTS MAY HAVE BEEN DAMANGED, NO CALL BACK FROM THEM, THE TECH DATE WAS ONLY ON APRIL [redacted]...PLEASE NOTE THE ISSUE DATES... WE PURCHASED AN ADJUSTABLE BASE IN JANUARY AND STILL ARE NOT ABLE TO UTULIZE IT...I HAVE PICURES IF NEEDED... THIS LEADS ME TO BELIEVE THIS BRAND IS A LEMON... JUST ABOUT EVERY PART IS BEING REPLACE. NOT IN A TIMELY FASHION. I FIRST CALLED TO THE SALESMAN THAT SOLD ME THE BASE/MATTRESS... THEN, ASKED FOR MGMT AND THEN UPPER MGMT AT SLEEPYS...ALL OF THE SLEEPY'S REPS LISTENED TO ME, SAID THEY WOULD GET BACK WITH A RESOLUTION...TO DATE, I PURCHASED A MATTRESS AND INSTEAD OF GETTING JUST A BOXSPRING WE PURCHASED AN ADJUSTABLE BASE FOR EXTRA $$$...THEY ALWAYS STATE THEY WILL CALL ME BACK TO FIX THESE PROBLEMS HOWEVER, THEY NEVER EVER CALL BACK... I AM NOT SATISFIED WITH THE SLEEPYS REPS... WE WANT A REPLACEMENT BASE, BUT NOT THE CUSTOMATIC BRAND, WE WOULD LIKE THE TEMPUR-ERGO PREMIER,INSTEAD, THE CUSTOMATIC BRAND IS NOT AN OPTION! AGAIN, TRYING TO SPEAK WITH SLEEPYS? THEY DON'T RETURN PHONE CALLS, YOU HAVE TO CALL THEM CONSTANTLY. SLEEPY'S HAS YOUR A+ RATING...NEED YOUR HELP, PLEASE ADVISE! DOP 1/*/14 TO DATE STILL NOT RESOLVED!!Desired Settlement: REPLACEMENT WITH A TEMPUR-ERGO PREMIER OR REFUND OF PURCHASE $1,908,83

Business

Response:

Case: [redacted]

Sleepy’s is in receipt of your inquiry regarding [redacted].

As you can understand, although customer satisfaction is our primary goal, Sleepy’s is not customarily able to offer exchanges and/or refunds for adjustable bed bases. However, in the [redacted]’s case, we were able to partner with the manufacturer to

assist the consumer with his concerns. As a result [redacted] was able to exchange his adjustable be base for the base of his choice as an even exchange. [redacted]’ s base exchange was completed on May *, 2014.

On May *, 2014, three days after the scheduled exchange [redacted] e-mailed in regards to a concern of the bedding height. The consumer relayed the newly exchanged base was delivered with nine (9) inch legs and he was in need of four (4) inch legs. In an

additional effort to ensure [redacted]’s satisfaction the requested four (4) inch legs were provided to [redacted] at a deeply discounted employee price of $35.75, plus tax. The payment was made delivery and set up has been scheduled for May **, 2014 between the hours of 11am-3pm.

Since we have resolved [redacted]’ s complaint to his satisfaction, we believe that no further responses required at this time. If you have any further questions please contact me at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a collection notice for monies I do not owe. I do not have an account with this company. I would like for my name to be removed from this account.

1). Called debt recovery solutions at: [redacted] on 01/**/14 @ about 9:55 I spoke to [redacted] she requested my social security number. I provided the last four digits. She indicated that the numbers were wrong. This account would have notes indicating my complaint and so forth. Yet ...

2)I received another notice. This time I contacted Sleepy's @: [redacted] on 05/**/14 around 15:35. I spoke with a woman by the name of: [redacted] ? She asked me for my number I gave her my home number: (which I have indicated as my evening number) she confirmed that I didn't have an account with them.

I have made purchases with Sleepys but it has been with a debit card. I have not giving consent or requested credit from this company.

Thank you for looking into this matter in advance.Desired Settlement: To have my name removed from this account.

Business

Response:

Case# [redacted]

Sleepy’s is in

receipt of [redacted]’s complaint. [redacted]’s is currently receiving

collection calls from a collection agency.

Upon research of [redacted]’s account, it was noticed that she paid cash

and there would be no reason for a collection agency of our hiring to contact

her. We put in a request with the agency

to ask them if they are aware of the situation and they do not recall sending

[redacted] letters or having called her.

[redacted] sent me copies of the letters and I intend to have our

accounting department review them with the Collection agency. As a result of

reviewing the collection notices, we were able to find an order under a

different customer code made in 2009. We

are maintaining contact with [redacted] and will come to a resolution once the

investigation is complete.

As we take thesecomplaints very seriously, we will continue to work with [redacted] to resolve

her complaint. If you should require anyadditional information do not hesitate to call [redacted] or email [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not satisfied with Sleepy's reply. Actually, admitting that you located this alleged account under a different customer code just affirms my statements. I did send them an email after I received the reply from the polite lady assigned to assist with this matter.

I have attached the response I sent. Pleas help me in resolving this matter that has clearly been made in error. Thank you in advance for your assistance in resolving this matter. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of [redacted]’s rebuttal. An order was placed in 2009

and was financed through our in house financing. On the day of delivery, [redacted] cancelled

her order. Unfortunately and very much

out of ordinary due to an error, the order was closed as if it was delivered to

the customer. We sincerely apologize for

any inconvenience this may have caused [redacted]. We have corrected this

mistake and reached out to collection agency with request to clear [redacted]’s

records.

If you should require any additional information do not hesitate to call [redacted] ###-###-#### or email [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for looking into this matter with integrity and expeditiously. I am satisfied that this error has been corrected. I strongly recommend that this company's billing practices be reviewed, thoroughly!

Sincerely,

Review: We purchased a mattress back in May and was charged a delivery fee. The mattress deteriorated and I called them at the end of August to file a warranty claim. The mattress was deemed to be structurally defective. I called them after 2 weeks that their inspector came out to photograph mattress after not hearing from them in the allotted 2 week review period. We were credited the purchase price less a delivery fee to go and select a new mattress. We did purchase a new mattress which was more money. I called them to ask if they would refund the delivery fee and they refused. They said it was a service that is charged by an outside company. We were not charged delivery on the new mattress.Desired Settlement: I would like a refund of the $107 delivery charge for my inconvenience.

Business

Response:

Case #: [redacted]

On August **, 2014, the [redacted]’s contacted our Customer Service Department claiming that the mattress they purchased from Sleepy’s in May 2014 was sagging. Since this was what would be a potential warranty issue, we coordinated for an inspection of the mattress and box spring. The results of inspection revealed, that the mattress was defective under the manufacturer’s warranty guidelines; however, the box spring was not. Pursuant to the terms of the warranty, Sleepy’s agreed to exchange the [redacted]’s mattress only. On September **, 2014, the [redacted]’s warranty claim was completed.

On September **, 2014, [redacted] phoned into our Customer Care Department to express her dissatisfaction with the original delivery fee of $99.99, paid in May 2014. [redacted] escalated her complaint to a member of management where it was explained in detail the original delivery fee is non-refundable. The delivery fee is a requirement for the delivery services provided and unable to be restored. In addition; it was explained delivery fees are not required on warranty claims thus, bringing clarity as to why a delivery fee was not requested on the warranty exchange completed on September **, 2014. In review of the [redacted]’s complaint a refund of the original transportation fee in the amount of $99.99, plus tax cannot be refunded.

We apologize for any inconvenience this may cause the [redacted]’s. Since we have reviewed the consumer’s complaint we believe that no further responses are required at this time. However, if I may be of further assistance, please contact [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They contacted me this morning and stated that after reviewing my complaint they would credit me $50 which I agreed to. I also wanted to let you know that they deleted my post on [redacted] regarding this matter. When I mentioned this to the customer rep she replied that they have protocol that they follow. Since when is removing negative comments a good protocol. This is not a good company. I do regret dealing with them and certainly will not in the future.

Sincerely,

Review: I dealt with a very nice salesman when I purchased my $1300 mattress set a few weeks ago. I had originally liked the $1200 plush version of my mattress, but he convinced me since I was getting a king bed that I would be growing into in the future, I should get the $1300 firm set (he reasoned that, even though I liked a very soft mattress, most consumers prefer firm so a future husband/partner might not like the plush). He could sense I was apprehensive and explained that if I didn't like the more firm version, I could do the comfort exchange. He further explained that there was a $150 "restock fee" that would be applied as a credit off my future purchase but no delivery fee, so "worst case scenario, you pay $50 and get the plush mattress." I was satisfied with these odds and bought the firm against my better judgment. Now, I hate my mattress and cannot sleep at night, so I called to do the comfort exchange. The salesman is apparently not working this week and the salesman at the [redacted] location ([redacted]) had never heard of a comfort exchange. He stared at me in silence as I asked him to help me then rudely walked away and sat on the phone having 1800sleepys explain to him how it worked. I asked to speak to the [redacted] and he told me I could walk 5 blocks and 1 avenue in the torrential rain to go see the [redacted] at his other store. Stupidly, I did this. When I walked in and asked for the [redacted], he said "just so you know, we close in 15 minutes so I can only help you until then." Disgusting. Then, he too did not understand how the comfort exchange worked. Finally, I learned that I would have to pay both a $99 delivery fee and a $150 restock fee even though the mattress I wanted to do the exchange for is now on sale and over $300 cheaper than the mattress I purchased. Not to mention the fact, that I already spent $99 delivery fee on top of the cost of this mattress. I spoke to a lovely woman, [redacted], on the phone who helped get the $99 delivery fee waived, but this is not enough for me. I refuse to pay $150 to exchange something I was fraudulently induced into purchasing. Had I known this was the policy, I never would have purchased the firm mattress. At the very least I would have come back the next day after sleeping on my decision. But, I guess Sleepys only cares about making a sale. I had even discussed buying the bed for my guest bedroom with the original Sleepys salesman, but am so glad I did not go through with that. I am so disappointed and exploring how to file a formal complaint with the FTC so that this does not happen against anyone else. I am sure there are others in my position. Sleepys, if your salesman get your policy wrong, your consumers should not be responsible!Desired Settlement: Ideally, Sleepy's would allow me to exchange my mattress without the additional delivery fee and by applying the $150 "restock fee" as a credit off of whatever mattress I select. So that if the mattress I select is $300 cheaper than the one I originally purchased like it is now, I do not have to pay a single dollar for my new mattress.

If they cannot do this, then I would like to return the entire purchase (mattress, box spring, mattress cover, pillows) for a full refund, including original delivery fees and will purchase everything again somewhere else. Otherwise, I plan on also contacting the FTC.

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of your inquiry regarding [redacted]

Upon receipt of the complaint [redacted]’s invoice was reviewed. In the pursuit of Customer Satisfaction [redacted]’s Comfort Exchange fee in the amount of $150.00, has been waived as a courtesy.

On October **, 2014, [redacted] was contacted by a member of our Customer Relations Department where she was advised of the accommodation and her exchange scheduled for October **, 2014.

Since we have resolved [redacted]’s complaint to her satisfaction, we believe that no further responses are required at this time. If you should require any additional information, please do not hesitate to contact [redacted] at ###-###-#### or email at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My mattress was inspected on jan **,2015 and was deemed defective. I received a statement saying it was defective and that I would receive a credit or pick out something else.on February *,I called sleepys and asked for the same mattress.on[redacted],February[redacted],the drivers came and said it was stained.sat in their truck for awhile,called someone,and said sleepyys is not gonna take it back.also,I had just purchased a bedding set that morning and cancelled.Desired Settlement: Replace mattress

Business

Response:

Case #: [redacted]Sleepy’s is in receipt of your inquiry regarding [redacted]. Upon receipt of this complaint from your office [redacted] invoice was accessed. Our records indicate that [redacted] exchange was completed on February **, 2015 between the hours of [redacted]. Since we have reviewed [redacted]’s complaint and confirmed a completed exchange we do believe no further responses are required. If I can of any further assistance or should you require additional information please do not hesitate to contact me [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On July *, 2015 Sleepy's delivered a mattress for my son.

My son was on vacation. After vacation he slept on this mattress only eight nights where it formed two very deep holes in it. My son's weight is only 130 lb.

I called Sleepy's on July **, 2015, it was last day of store warranty, and asked them to exchange this unusable mattress for good one.

This mattress did not hold warranty for even eight days .

I have explained my situation to Sleepy’s: my disabled son has no mattress to sleep on now.

They refused to follow their own 30 day policy of exchange and told me that they will send me kit for measurement to apply for manufacture warranty. Meanwhile my disabled son is suffering.

I have spent $500 for this mattress that which has been used only eight days.Desired Settlement: I would like they exchange mattress ASAP ,and apologize for all inconveniences.

Business

Response:

Case # [redacted]On July *, 2015, [redacted] received delivery of a full size Simmons Beautyrest mattress. She contacted our Customer Service Department on July **, 2015 to advise that the mattress was sagging and requested an exchange. Since this was what would be a potential warranty issue, we informed [redacted] we would file a warranty claim. [redacted] was advised to contact us when home to move forward with the warranty claim. The following day, [redacted] called requesting to take advantage of our Comfort Exchange Policy. [redacted] was informed that she was no longer within the time frame to take advantage of the program. [redacted]’s invoice clearly states “If you are not completely satisfied with your mattress purchase, please contact us no later than 21 days after your mattress delivery to exchange it for a new mattress. You must select the new mattress and receive delivery within 30 days of your original delivery date.” Dissatisfied, on July **, 2015, [redacted] filed a complaint with your Agency. On August *, 2015, a Consumer Relations Representative contacted [redacted] to discuss her concerns. As [redacted] had a potential warranty issue, a claim was filed on her behalf. She was advised that in an effort to expedite her claim; she could email her representative directly with the relevant information. On August *, 2015, the necessary photos were received. Upon review, the results revealed that her mattress was visibly lumpy. It was not being supported by a proper foundation which is required to maintain the manufacturer’s warranty. One of the photographs revealed that the mattress was placed directly on top of her bed frame; which consisted of only three wooden slats. [redacted]’s warranty states that appropriate support with “Use of an open slatted mattress support system in which the spaces between the slats are greater than 2 inches (5 centimeters), without the addition of a solid platform, will damage your mattress and void your warranty.” A message was left for [redacted] to further discuss the findings.On August *, 2015, [redacted] called back and was informed of the requirements for proper support of her mattress. She was advised that in an effort to resolve the complaint and as a gesture of goodwill, Sleepy’s would honor a courtesy store credit for her full size Simmons mattress of $379.99, plus tax. Furthermore, [redacted] was urged to purchase a complete set which includes a solid foundation to remain in compliance with her warranty. [redacted] accepted the offer. Her replacement bedding is scheduled for delivery on August **, 2015. Since we have resolved [redacted]’s complaint to her satisfaction, we believe no further action is required. If there are any other questions or concerns, please contact Chanelle R[redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a mattress from Sleepys on 5/**/13. Since the mattress coils were damaged, I did an exchange not even 1 month later. Two years later, the same issue happened. In 2014, I also had an issue with the bed frame that I purchased through the company. I have replaced the bed frame twice since then because it keeps cracking. I contacted Sleepy's to do an exchange of the mattress, which they did authorize. When the driver arrived, he couldn't take away the old mattress and exchange it as the "Law" tag was removed (Even though I retained the warranty card and all other information). There is NO verbiage on the law tag to indicate that its removal would void out the warrantee, but Sleepys said I should have read the bylaws of the warrantee card. Contacting the store was no help--the sales people were very rude (because they aren't making commission on the exchange), the 800# told me to call [redacted]s directly. [redacted]s told me to call Sleepys. The driver told me that Sleepys has the ability to authorize an exchange, but they are refusing. Not to mention, the credit amount they gave me for the old mattress isn't enough to purchase a mattress in their store today without downgrading and changing manufacturers.Desired Settlement: Exchange of mattress.

Business

Response:

Case# [redacted] On May **, 2013, [redacted] received delivery of a king size Sealy mattress and Modus platform bed. An even exchange on the mattress occurred on June *, 2013. On November **, 2015, [redacted] contacted Sleepy’s Customer Service Department claiming her king size Sealy mattress was making noise. Since this was what would be a potential warranty issue, we coordinated for an inspection of the merchandise. Sleepy's dispatched a third-party independent inspection company to [redacted]’s home to examine the merchandise. Upon receipt of the inspection report, the results revealed the inspector noticed noise radiating from the mattress. According to the manufacturer’s warranty, noise is considered a defect for a replacement. A warranty exchange was created and the delivery was scheduled for December **, 2015. On December **, 2015, Sleepys’ Delivery Team called our Customer Service Department to advise the mattress was missing the law tag. [redacted] were advised we would be unable to complete the warranty exchange without the law tag on the mattress. It is noted Sealy’s warranty card, “the Law tag MUST be retained for warranty coverage. Please keep your sales receipt and Limited Warranty Certificate in a safe place.” Dissatisfied, [redacted] filed a complaint with your agency. A Customer Relations Representative reached out to [redacted] to further discuss her warranty concerns on December **, 2015. [redacted] was offered a partial store credit of $500.00, plus tax as a one-time accommodation for customer satisfaction. She may utilize the store credit to select a replacement mattress of her choice. Additionally, [redacted] was offered a Corporate Discount in conjunction with the partial store credit to assist in absorbing some of the out of pocket cost. [redacted] accepted the accommodation and selected a king size Broyhill mattress. Delivery is scheduled for December **, 2015. Since we have satisfactorily resolved the complaint, we believe no further action is required. If there are any other questions or concerns, please contact Chanelle R[redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon delivery of the new mattress later today.

Sincerely,

Review: I originally purchased mattress from Sleepy's in [redacted] 8-*-10. Less than a year later a defect was found in the mattress and Sleepy's gave us a store credit to which we added money to upgrade and received a second mattress and box spring. Less than a year later, again, we found a defect in the mattress, they gave us the same mattress again.Now, it has been less than a year and we have yet another defective mattress.This is the third mattress in 3 years. The warranty states that an independent inspector that Sleepy's chooses must inspect each defect and determine if they are in fact defected. In all three cases, the inspector has stated that they mattress had defects and should be replaced.Now, Sleepy's is demanding that we pay delivery, although only $50.00 which I feel is not something that I should have to pay. But for the fact of them selling me damaged products, I would not be getting a new mattress. I paid $90.00 delivery on the first mattress and that should be enough. I told them that I would pick up and deliver the piece myself and they will not allow that.Ideally, I would like my money back and go somewhere else, but since they are not willing to do that, this is the very least they can do for this inconvenience.Desired Settlement: Either free delivery of the replacement mattress or let me pick it up myself or a full refund.

Business

Response:

Review: The Mattress was delivered on 9/*/13. By that evening there was a parculiar odor in my bedroom. The followinbg morning I woke up feeling like I couldn't breath properly. Each day for the next 5 days the odor become stronger and my sleeping patterns changed drastically. My skin started smelling different and I finally realized it had to be the Mattress causing the problem. I called Serta the company who makes the Mattress and I was told that this particular Mattress was filled with Memory Foam and Cooling Gels which were filled with chemicals and gases. They stated some people are allergic to these gases and chemicals and I should contact the seller. I also contacted The Mattress experts who informed me about the chemicals and gases and how that are released from the Gel and Memory Foam. They stated that these chemicals are harmful and the Mattress should be returned. They stated that when the chambers in the Mattress break down they release these gases which can be detrimental to a persons respiratory system especially in cases where people have severe [redacted] and [redacted]. I have severe [redacted] and [redacted]. I immediately called Sleepy's on Rt 4 in Paramus where the Mattress set was purchased and they tried there best to help me in every way they could. They told me there was no refund but an exchange could be done for the same price or more. I went to the store to pick out another Mattress set and once I did I was told I was going to be charged a service charge of $125.00 to return the Mattress and also a re-delivery charge of $99.00 for the exchange. I wanted a full re-fund but was agreed for an exchange only to work with the salepeople who were so willing to help me and my situation. When I was told about these charges I questioned them stating I only have the Mattress for 6 days and its affecting my health. No one ever explained to me when purchasing this Mattress set that it had chemicals and gases in it that would be released and could possibly make me sick. I did not want to pay the extra charges and the sales people at the store said they would try there best to contact regional and see if they could over ride them. They informed after calling that the company would not refund my money nor would they over ride the 2 service charges . This is ridiculous and should be addressed immediately. There is no reason for a company like Sleepys to first off overlook explaining what is in the Mattress set they sell and that in fact it could affect a persons health.Desired Settlement: There is no reason why a company like Sleepys should not back up the products they sell. There is no reason why a company like Sleepys should overlook explaining that the product they are selling a customer is in fact filled with chemicals and gases that can by and large make a person sick and be detrimental to their health. I want a refund for the service charges of $125.00 and the second charge of $99.00. I was also sold 2 pillows which were very expensive also containing the same memory foam and cooling gel filled with the same gases and chemicals that I want refunded that cost $150.00 which Sleppys would not take back. By and large I want a refund of $374.00. Not only did I waste hours in 2 different stores concering my purchase the Mattress I purchased could have caused major damage to my health. I am not looking for any compensation or to further make a case concerning the risks that occurred and how Sleepys never explained the fact concerning memory foam and cooling gel gases etc. Again I am willing to exchange the Mattress set for another but I want to be credited the charges stated above equalling $374.00

Business

Response:

Case #: [redacted]

Review: I entered a Sleepy's mattress store on October **, 2013 to purchase a full-size mattress for my 3-year-old daughter. I explained to the sales associate that my daughter and occasionally myself would be sleeping on the mattress. The associate directed us to a few different options that he felt would meet our needs. As I've never owned a memory-foam mattress the idea of owning one seemed like an option worth taking. I followed the associate to his desk while he processed the sales transaction. He asked me to sign for my purchase and provided me with a receipt. He also informed me that the mattress I had chosen would be ready for pick-up, most likely, on Tuesday Oct. [redacted]. I thanked him and we left the store. I contacted the store to inquire as to whether my mattress was ready for pick-up. The associate that picked up the phone, did not take any information from me other than my name and replied that my mattress was not in. I called into the store the following evening and spoke to someone that took my information and informed me that my mattress was in. I picked the mattress up that evening and took it home. After attempting to sleep on it a few times over the course of a week. I decided it was entirely too uncomfortable to fall asleep on. I went to review other options at the store and a different sales associate informed me of the fees and exchange policies I unknowingly signed during my initial purchase. This new associate convinced me it was less costly to purchase a new mattress and sell the one I had planned to exchange on my own. I attempted to sell the previous mattress on my own and it is much more difficult than expected. As a customer I am very unsatisfied with the fact that the exchange policy was not explained initially especially since it involves fees that total more than 50 percent of the original cost. I am also upset that a sales associate would assume that I was not interested in a more costly option that would have been more likely to fit my needs.Desired Settlement: I contacted the corporate phone number to ask for an alternative. The representative placed a complaint and a district manager called me. He confirmed that the purchases I made we optimal and that I should attempt to sell the original mattress in order to avoid the inevitable costs incurred during an exchange. He also informed me that the exchanges team typically does not offer to wave any of these previously mentioned fees. I need assistance getting value out of my original purchase.

Business

Response:

Case

#: [redacted]

On October **, 2013, [redacted] purchased from Sleepy’s a Classic Acclaim 8” Visco full size mattress. [redacted] picked up the mattress from her local showroom on October **, 2013.

On

October **, 2013, only three days after receiving the mattress, [redacted] went

back into her local showroom claiming to be dissatisfied with the comfort of

the mattress. [redacted] was advised that she could exchange the mattress under

the “Satisfaction Assurance” Policy. The Exchange

Policy specifically states that each customer is entitled to one Comfort

Exchange and the exchange must be for merchandise of equal or greater value and

he/she would incur a disposal fee in the amount of $150 and a transportation

fee of $99.99, plus tax, the law tags must be attached and the merchandise must

be in sanitary condition, clean and free of rips, tears, burns and stains of

any kind or the exchange will not be completed. The Satisfaction

Assurance Policy is prominently displayed in Sleepy’s

showrooms and is also printed on the invoice [redacted] received at the time of

purchase. Instead of taking advantage of the exchange policy offered, [redacted]

decided to purchase a new mattress altogether leaving her with now two (2)

mattresses in the residence. [redacted] picked up the mattress from her

local showroom on October [redacted] 2013.

On

November **, 2013 and November **, 2013 we attempted contact with [redacted]

with no success, however a message was left. Sleepy’s is willing to step

outside of company policy and offer [redacted] a partial refund in the amount of

$160, plus tax or [redacted] has the

option of being able to exchange the Classic full size mattress within one (1)

year from the original pick-up date under our “Satisfaction Assurance Plus”

program. [redacted] will be able to select any merchandise of her choice of

equal or greater value upon paying the applicable premium fee of $59.99, plus

tax. Sleepy’s will waive the applicable delivery charge of $99.99, plus tax as

a courtesy.

If

[redacted] should choose to accept either offer, please have her contact [redacted] at ###-###-#### or via email at [redacted]. Since we have

attempted to resolve [redacted]’s complaint to her satisfaction, we believe that

no further action is required at this time.

Review: On November [redacted], 2013 I purchased a mattress from Sleepy's. I was told that they needed to verify my checking account because I have bad credit, but that they would not be deducting money from my account directly. They sent me home with the bed, and said to sleep on it for at least two days before I decided if I liked it or not. On the [redacted], I wanted to return the bed because I found it to be uncomfortable, but they said that their computers were down so they couldn't help me. On the [redacted], they sent me a new bed. On Saturday Nov.[redacted] I viewed an e-mail that was sent on the [redacted] from Progressive Finance stating that they were going to take out $412 a month from my checking account. I called them and they stated that I had signed a contract that would allow them to take the $412.50 out of my account. When I told them I had not received any contract I requested they e-mail it to me. Sleepy's never showed me a contract, or provided one for me to take home. Had I seen this contract, I would not have purchased the bed. I never agreed to allow anyone to automatically deduct money from checking account.Desired Settlement: I would like my $600 returned to me.

Business

Response:

Case #: [redacted]

Review: I was sold a defective mattress which was deemed defective and it has been almost a month and I still have no replacement. When I purchased the mattress I was not given instructions how the replacement process works and was not told that there are fees associated with this. I have spent hours on the phone with Sleepy's on several occasions. I finally decided to call Sealy the maker of the mattress and they said to send them a copy of the defective merchandise report and they would try to solve my issue. It has been two weeks and I have not received that report because Sleepy's sent it to the wrong address. I asked them to email me the document and they refuse. I asked to overnight it and they also refuse. My wife has had hip surgery which I explained to them and they don't seem to care that her health and well being is at risk here. I cant wait 7-10 more business days for this document because of their own incompetence.Desired Settlement: I want the documents emailed to me so I can get the process rolling with Sealy to get a replacement not have to wait another two weeks

Business

Response:

Case # [redacted]

On December **, 2013,

[redacted] contacted Sleepy’s Customer Service claiming that his mattress purchased

in May of 2009 was sagging. Since this

would be a potential warranty issue, we coordinated for an inspection of the

merchandise. Our third party independent inspection company visited [redacted]’s

residence to inspect the mattress. The

results revealed that his mattress was not up to the manufacturer’s standards. Pursuant

to the terms of the manufacturer’s warranty, we advised the customer that he would

qualifies for a warranty replacement for his mattress.

On January *, 2014, we

spoke to the customer and he advised us that he was moving out of state to

Texas. However, he was leaving the defective mattress in NY for us to pick up.

Customer requested that we deliver his new mattress to Texas. We advised the

customer that his new location was outside of our delivery area and he would

have to file his warranty claim directly with the manufacturer.

On January **, we followed

up with [redacted] to remind him that he has a Sleepy’s store credit in the

amount of $526.27, plus tax to use towards his selection of another mattress. The customer requested that we accommodate him

by delivering the mattress to Texas as his move was sudden due to his job. We

offered to deliver the mattress to Texas, however, the customer would be

responsible for transportation fee in the amount of $199.99 and the difference

in price for his new mattress. The customer requested that we send him a copy

of his inspection report so that he can contact the manufacturer directly. On January **, a copy of [redacted]’s inspection

report was mailed out to him.

Upon receipt of this

complaint filed with your office, Sleepy's Customer Relations representative

contacted the customer on February *, 2014. We spoke to [redacted]’s wife.

She advised that they did receive a copy of the inspection report and will be

contacting the manufacturer directly.

We believe no further

action is necessary at this time. If you should require any additional information,

please do not hesitate to contact [redacted] at ###-###-#### or email

her at [redacted]