Sleepy's

Review: On 8/**/13, Delivery Professionals delivered mattresses to my home. Delivery Professionals handles deliveries for Sleepys. One delivery person took my old mattress and dragged it out of my home when I told him to wait for one of the other 2 guys to lift the mattress. Consequently, the dragging of the old mattress caused my brand new hardwood floors in 3 rooms to be severely scraped. Sleepys/Delivery Professionals agreed to pay for the floors to be repaired. Prior to the floors being done, I submitted an estimate for $3,025 and have received the $3,025. I was not comfortable authorizing a floor company to repair my floors without having some payment from Sleepys beforehand. I explained that this was an estimate and that I needed to make sure that my home was restored to its original condition after the floors were done. Sleepys claims that they have no record of this conversation. As far as I am concerned, my home has not been restored to its original condition. My brand new kitchen cabinets had to be touched up because the floor stain got onto the base of my cabinets and I had to spend an entire day at home while the painter touched up my home from 8:30-4:30. My cabinets were originally sprayed offsite with a white lacquer paint and after the floors were redone, the cabinets could not be sprayed so the painter had to use a brush to do the touch ups. As a result, I can see a clear difference between the lacquer and the touched up painted areas.This whole ordeal could have been avoided had Sleepys hired a qualified delivery team. What is truly disturbing is that Sleepys is continuing to subcontract out to Delivery Professionals and therefore other customers run the risk of having their home destroyed by an unqualified delivery team. Sleepys/Delivery Professionals made a huge mistake that could have been easily avoided and there has been no attempt on Sleepys' part to make sure that I have been made whole. I have had to chase down countless employees at Sleepys-- [redacted] (who retired last week and had no interest in helping me), and [redacted] who all work in the delivery claims department. My home will NEVER look as it did prior to the time that it was damaged by Sleepys and I feel that Sleepys should be compensating me in some way for this.Desired Settlement: I would like to receive a discount on the mattresses that I purchased. I was charged $481.21 and feel that I should be compensated in some way for my pain and suffering and the fact that I now live in a home that I know will never look as it did prior to this incident happening. I had to spend an entire day at home from 8:30am-4:30pm while my home was repainted. I bent over backwards for Sleepys and agreed to have my floors redone when my family was going on vacation so that Sleepys did not have to pay for us to stay in a hotel for a full week while my floors were sanded, stained, and drying. Sleepys never thanked me for accommodating them and saving them thousands of dollars in lodging fees. I feel it is only fair that I receive some break on the cost of the mattresses. Yes, Sleepys did pay for the floors to be redone, but it led to other problems that required painting touch ups, the customer service has been horrific, and my home will never be restored to the way it looked prior to a negligent delivery "professional" entering my home.

Business

Response:

Case #: [redacted]

One year and nine months later we have replaced our second Sleepy's matress and box spring. The product does not stand up to its recommendation. The "Sleeping Beauty" model is a joke. The sink hole is ridiculous. Rotating the product did not work to correct the problem. The shopping experience was good out of the gate. However the information provided by our Sleepy's repersentative did not work with the set up of our bed creating a series of mistakes, poor communication and multiple frustrations. 90 days in a hopsital bed proved more comfortable for me last winter then the Sleepy's bed...we havve moved on...$$$$not well spent.

Review: I made a purchase of a king koil mattress about five years ago. I noticed the matters had sunk in and that was not supposed to happen.I called sleeps and they sent out some one from a company that they sub-contract to take pictures and measure the are that sunk and so on. also to take pictures of the tags to make sure it was the right matters. a few wees later I received a letter stating that my mattress was defective and the I was issued a credit of the price of the mattress with out the boxes because the boxes were okay.I went to the showroom and picked out a different mattress and they applied the credit but I did not finalize the purchase that day to make sure the financing was there. I returned to sleeps on Monday the [redacted] of September and finalized the purchase. the mattress was set to be delivered this morning the [redacted] of September between the hours of 10-2 pm. they called around 10 am to say there on there way. the delivery truck arrived at my house the men went up to get the matters and came down with out the mattress leaving my wife to wonder what is going on. it was followed by a call from customer service to tell me the men stated my matters is soiled and the warranty is now voided. I stated to the associate that the matters is in the same exact way as it was in may when they came out. customer service was not helpful at all and the delivery men left with out getting the problem resolved. after not getting a anywhere I told customer service that I would pay the full price of the mattress with out the credit. she said that she will call the truck and have them come back out and call me if they could not to reschedule. at 3 pm I called them at customer service and the gentlemen tried to reach the truck and found out that the truck was done at around 2pm and the men left and also stated that they tried to reach them all day and the were unsuccessful because they are sub-contractors.but these are the men that voided out my warranty.now I have to wait until Friday for my mattress.Desired Settlement: to reapply the credit that was given to me by sleep's. all so to refund the delivery charge due to the chain of events that took place.

Business

Response:

Case #: [redacted]

Review: The Mattress that I purchased from Sleepy's has bed bugs. I purchased the mattress in 2011 along with a protective cover. After having bites on my skin I discovered a colony of bed bugs breeding underneath the protective cover. Sleepy's will not provide a satisfactory remedy for the problem. Over a one week period the company failed to return my phone call. I made the first call on 8/**/13. I did not receive a call from [redacted], until 9/*/13. She stated that the only resolution is for me to pay out of pocket for an exterminator, at which time she would make her determination. Mattress and Box Spring Order Date: February **, 2011 Delivery Date #1: February **, 2011 Delivery Date #2: March *, 2011 (had to replace Delivery #1 because mattress and boxspring were the wrong size) Customer Code: [redacted] Price Paid for Mattress: $799.99 Style# IB95615-OLPS MIRALX RAVE Price Paid for Protective Cover: $29.99 Style# STPUS5-0 Queen Mattress Protection Price Paid for Boxspring: $152.65 Total Paid: $967.77 (including delivery and tax)Desired Settlement: I would like to be refunded for the total amount paid ($967.77 which includes delivery charges and tax). I would also like for Sleepy's to pay for the costs of extermination and removal of the mattress and box spring.

Business

Response:

Case#: [redacted]

Review: Since 8/**/13 I have been in contact with Sleepy's regarding the warranty coverage on the items I purchased on 12/**/2012.

I purchased a full size box sprint, full size matress with the box and mattress bed bug Encasement Protector, and on 7/**/13 I noticed the box spring was infested with bed bugs. I Contacted a bed bug extermination company to fumigate my entire single house, and this company found bed bugs only in the box spring, and not anywhere else.

Today, my claim for warranty issues was denied over the phone and the representative told me that I will not be notified in writing of the reason of this denialDesired Settlement: I am requesting full refund on the complete purchase.

Business

Response:

Case#: [redacted]

Review: I had purchased a child's bed from Sleepy about 1 year ago Mattress and Box spring and we were having trouble with the bed creaking and after some time I had had enough of listening to it. I had contacted Sleepys as the mattress and box spring is under a ten year warranty. They sent someone out to look at the mattress and the inspector actually said the mattress AND box spring were defective and sent in her findings. A few weeks later I got a letter from sleepys saying that I had a credit for what we paid for the bed and box spring ($400) and the letter said we can return the bed and spring for a replacement. My issue is that they wanted to charge me $100 delivery and pick up fee to replace the bed??? I picked up the bed myself and wish to return it myself and I told them this but they say that I can't bring the bed in but I HAVE TO PAY the $100 fee for pick up in order to get the warranty replacement??? So now my $400 bed turns into a $300 bed because I don't have an extra $100 laying around to just give away for a delivery charge that I don't want or need? This is robbery, why should I be penalized for them selling me something that isn't working properly? I don't understand how they can get away with this.Desired Settlement: I would like to exchange the product for the amount I paid and not have to pay some bogus delivery charge that I don't want or need.

Business

Response:

Case #: [redacted]

On January **, 2014, [redacted] contacted our Customer Service

Department claiming that the Laura Ashley twin mattress set he had purchased

from Sleepy’s in September 2012 was making noise. Since this was what would be

a potential warranty issue, we coordinated for an inspection of the mattress

and box spring. The results of inspection revealed that both the mattress and

box spring were defective under the manufacturer’s warranty guidelines. Pursuant

to the terms of the warranty, Sleepy’s agreed to exchange [redacted]’s mattress

and box spring. On February *, 2014, [redacted] was mailed a credit letter to

advise him he had warranty credit in the amount of $399.99, plus tax, which

also stated “All applicable delivery fees apply.”

On February **, 2014, [redacted] contacted Customer Service to inquire on how to proceed

with his warranty exchange. [redacted] was advised the bedding was discontinued

and could no longer get an even exchange. [redacted] was advised to return to his

local showroom and pricing would be negotiated on the new bedding she selected

as well as the required the delivery charge. Dissatisfied [redacted] filed a

claim with your agency.

Upon [redacted] making his purchase, he received an invoice which states in clear and

concise language “Delivery charges apply

to warrant and service exchanges.” [redacted] also received a limited warranty

agreement which clearly states “If

service resulting from any such defect is required during the non-prorated

year(s) after purchase, your Comfort Solutions mattress and/or foundation will

be repaired without charge for labor and materials OR at the manufacturer’s

option – replaced. Purchaser shall be responsible for transportation cost.”

In an effort to resolve [redacted]’s complaint, Sleepy’s will honor a reduced charge

for delivery than the standard $99.99. We will offer the same amount of $29.99

as [redacted] paid initially. We can also negotiate the price on the newly

selected merchandise. [redacted] may return to his local showroom to take

advantage of this offer.

Since this should resolve the complaint to the customer’s satisfaction, we believe

that no further action is required at this time. However, if I may be of further assistance,

please contact [redacted] at ###-###-#### or [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a few mattresses from Sleepy's. One in particular mattress a Full size for my daughter has been given us problems from the beginning. Sleepy's sent inspectors a few times and always told us what we should do to try and fix the problem..They never resolved anything. We have went above and beyond and have done everything Sleepy's has asked from us and more. They last time Sleepy's stated the mattress is not sagging enough.

We are looking for either to have this mattress replaced with a new one or another new one of equal value.Desired Settlement: Replacement with new or one of equal value

Business

Response:

Case #: [redacted]

On May **, 2012, the [redacted]’ contacted Sleepy’s Customer

Service Department claiming that the mattress purchased in August 2011 was

sagging. Since this was what would be a

potential warranty issue, we coordinated for an inspection of the merchandise.

Sleepy’s dispatched a third-party independent inspection company to the [redacted]’

home, and the inspection results revealed that the mattress met the

manufacturer’s standards and was in fact not defective. However; the bedding

set was being utilized on a frame providing improper support. This is a

condition which voids the manufacturer’s warranty. Thus, pursuant to the

manufacturer’s warranty, the [redacted]’ were advised they were not entitled to a

warranty exchange. At that time in way of resolution the consumer was advised

to alter the bedding support to mimic the manufacturer’s requirements and at

that time we would coordinate a re-inspection.

On December **, 2013, the inspection was coordinated and

scheduled for January *, 2014 between the hours of 9:15 a.m.-12:15 p.m. The third-party independent inspection company

took another set of empirical measurements which revealed once again no defect

in the [redacted]’ merchandise. Pursuant to the manufacturer’s warranty the

[redacted]’ were not entitled to an exchange. In an effort to resolve the consumer

was offered to select an alternate set of bedding at an deeply discounted

price. The [redacted] refused this offer.

Even

though both inspections determined that the mattress was not defective,

Sleepy’s is attempting to assist the customer contrary to its well-established

policies and the manufacturer’s warranty.

The offer of the deeply discounted selection still remains available.

The [redacted] may visit their local showroom select a set of bedding and contact

me directly for the discounted price. This offer will remain open for the next

thirty (30) business days.

Since we have attempted to resolve [redacted]’ complaint,

we believe that no further action is required at this time. If you have any further questions please

contact me [redacted] at ###-###-#### or [redacted]

.

Review: the mattress we purchase is still within the warranty years, the problem is our mattress has very deep body impressions & springs are starting to come through, its a pillow top so when they came to measure its hard to see, you actually need to lay in the bed to feell the impressions, feels like your sleepig in a hole. sleepys said impressions are not deep enough & we voided our warranty because we were missing a slat in bed frame. we didnt know there had to be a certain amount of slats, but that has nothing to do with whats happening to mattress.. the impressions are so deep its killing our backs. I feel the warranty is miss leading about the coverage. Sleepys said said we were given a book about bed frames when we purchased bed, which I never received. they also delivered the mattress & set it up and not one mention about frame. ive spoken to mgr at sleepys and they are only willing to give a discount on a new mattress but were unable to let me know % of discount, said it depended on type of mattress. we had purchased 2 of the same mattresses at same time and the other one is fine no problems, this one seems to be defected.Desired Settlement: I would like the warranty to be honored, thank you

Business

Response:

Review: I purchased a mattress at a [redacted] ( same as Sleepys) at a store in [redacted], on January **, 2012. They are no longer in business there. I purchased it while the store was closing. [redacted] Kingsdown DSC- RAPTURE LTD E/T PLUSH Floor sample. The mattress was rotated at least every 3-4 months. There are two indents in the mattress from where my husband and I sleep. This should not have happened after 4 years. I called customer service at ###-###-#### and was told there is nothing they can do for me and said I have no warranty on it because it was a floor model. I paid $1,555.00 for it AND my husband had to travel to Maine to pick it up. This mattress should have lasted ALOT longer than 4 years. Customer care said something about accommodating pricing. I want more than that. Pretty bad when a mattress that was supposedly worth $4,500 only last 4 years. I want a credit for a different mattress. I will NEVER buy this brand again. My son just bought a new mattress from Sleepy's in [redacted] last week. I can assure you, I will make sure he returns it. Also, my nephew who lives in my household had his new mattress delivered from Sleepy's in Raynham, MA on 1/**/16, I can assure you that I will also make sure he returns that. My mother bought a brand new adjustable from Sleepy's in [redacted] less than a year ago. My family has been loyal to Sleepy's.Desired Settlement: I want a store credit for what I paid for this piece of junk that did not last longer than 4 years. If no store credit can be issued I want a refund and I will take my business else where.

Business

Response:

Case# [redacted]On January **, 2012, [redacted] purchased a mattress from [redacted] during a liquidation sale. At the point of sale, he was advised that all merchandise purchased during the liquidation was sold “as-is” and without any warranties.On January **, 2016, [redacted] contacted our Customer Care Department to advise her mattress was sagging. The Representative informed [redacted] the mattress was purchased from a liquidation sale and therefore, did not carry a warranty. Dissatisfied with this outcome, [redacted] filed a claim with your agency. A Customer Relations Representative reached out to [redacted] on February *, 2016. [redacted] claims she was advised at the time of purchase, her Bedding Consultant informed her the purchase include a warranty. The Representative reiterated that liquidation purchases were sold “as-is and the manufacturer would be unable to honor a warranty on the mattress. However, in the pursuit of customer satisfaction, a Corporate Discount was offered to [redacted] to be applied towards the purchase of new bedding. She advised that she wished to apply this towards Tempur-Pedic; which unfortunately is one of our few Brand exclusions as it is price locked by Tempur-Pedic. She was also interested in the king size Enso adjustable bases and was offered the discounted price of $1,850.00, plus tax. [redacted] advised she will be reviewing this offer with her husband and revisit the showroom or call her Representative if she is interested in pricing for other merchandise. As we take these complaints very seriously, we believe that no further action is required. If you require any additional information please contact Kuina C[redacted] at ###-###-#### or [redacted].

Review: My Husband and I invested in a complete bed system from Sleepy's Manufactured by Comforpedic (memory foam mattress) and we paid over $2,900.00, our mattress was $2381.61 and our two box springs to support the memory foam were $262.19 and $262.20. Whilst we were initially very happy with our investment over the past year the bed has been causing many nights of discomfort and pain to us both due to the memory foam sinking so badly. We contacted Sleepy's and they had an in dependent assessor come to our home to assess the issue and he found the bed to be defective. This particular Comforpedic model has been discontinued to due to this problem, Sleepy's said they would replace the memory foam mattress portion on the bed system, we would like Sleepy's or the Manufacturer to make good on replacing the entire system including the box spring as the model has been discontinued and has couple of years of wear and tear upon it, which may then create issues with the new mattress warranty that we exchange it for. Also the box spring and mattress are a pink coral color that match as a system, the new mattress will now not match and will no longer be a system. We should possibly like the option of perhaps going with an entirely new manufacturer and bed system which these box springs that they will not exchange we are left with.

We would like resolution from either Sleepy's or Comforpedic to exchange BOTH the mattress and the box spring and to make good on this distressing and painful situation. I have never experienced any back pain until this mattress became defective.Desired Settlement: New full replacement of both mattress and box springs.

Business

Response:

Case #: [redacted]

On July **, 2011, [redacted]

purchased a Comfortpedic Phenom king size mattress set made by Simmons. The delivery

was completed on July **, 2011.

On December **, 2013, [redacted]

contacted Sleepy’s Customer Service

Department claiming that the Simmons Comfortpedic king size mattress was visibly

sagging. Since this was what would be a

potential warranty issue, we coordinated for an inspection of the merchandise. The

third-party independent inspection company delivered measurements that revealed

that the mattress did not meet the manufacturer’s standards; however the box

springs did meet the manufacturer’s standards. Therefore, only making the

Simmons Comfortpedic king mattress eligible for a warranty exchange. Pursuant to the terms of the warranty, Sleepy’s honored [redacted]’s request to

replace the merchandise. One of the

stipulations on the Manufacturer’s warranty under “What is covered by the

limited warranty” states: Replacement of

one piece does not automatically result in the replacement of the other piece.

Simmons reserves the right to substitute comparable materials or models and

does not guarantee that the replacement will match the existing piece. Mrs.

Nowakowski was mailed a letter of credit for the mattress only on January *,

2014.

On January **, 2014 [redacted]

returned to the local showroom to express her dissatisfaction with the fact

credit was being given for the mattress only and not the matching box springs.

The Comfortpedic Phenom set was of a distinct color where the box springs were

of a burgundy color and the mattress was white outlined in the same burgundy

color. [redacted] was dissatisfied

that no matter the new mattress, it would not match the box springs. The

Mattress Professional in the showroom advised [redacted] to contact

Customer Service to discuss the matter further.

On January **, 2014, [redacted] contacted Sleepy’s Customer Service Department regarding the credit

for the box springs in addition to the mattress. [redacted] was kindly

advised that being the box springs showed no signs of being defective, credit

could not be offered. [redacted] was informed whether she reselected a new

mattress or set, pricing would be negotiated for her. Dissatisfied with the response,

[redacted] filed a complaint with your agency.

On January **, 2014, the

Customer Relations Department of Sleepy’s spoke with [redacted] and informed

her although Sleepy’s facilitates the warranty for the manufacturer Simmons,

the guidelines of the warranty must be followed and unfortunately will not be

able to offer credit for the box springs as they are not defective. [redacted] was informed the amount of credit she had for her mattress could be

used towards the direct replacement mattress, a different mattress or a new

set. [redacted] declined the offer and requested the phone number to

Simmons, as well as the phone number to upper management.

Since we have attempted to resolve

[redacted]’s complaint to her satisfaction we believe no further action is

necessary. If there should be any further questions or concerns, please contact

[redacted] at ###-###-#### or [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called and left a message today Sunday [redacted] February for [redacted] customer service for Sleepy's to contact me back tomorrow Monday [redacted] February, to arrange replacement of our defective mattress with the same grade/type of Comforpedic mattress that we have, with no additional charges on same model or delivery, as this was paid on the original date of delivery and due to the defective mattress is not a cost that we will incur.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case #: [redacted]

We are in receipt of the

rebuttal filed regarding case # [redacted].

[redacted] received delivery of her mattress on February **, 2014.

Upon delivery, [redacted] noticed one of the box springs dented on one

side, which was not reported upon the first inspection. A warranty claim has

been arranged pertaining to this possible defect. We will continue to work with [redacted] to ensure customer satisfaction. If I may be of further assistance, please

contact [redacted] at ###-###-####

or [redacted].

Review: Background: My cr for Sleepys is [redacted], also can be located by my number [redacted]. I originally bought a sealy mattress for $340.00 plus tax in March 2013. The matterss was defective and saggy. I called the warranty department to come and inspection the mattress. The mattress inspection originally claim the mattress has no problem. Then later I called again because the springs inside the mattress were causing pain in my lower back. The inspector came for the second time and notice that the mattress was defetctive. In result, in September 2013 sleepy forced me exchange another mattress only with them or there wont be any money returned. I went to my local sleepys showroom and requested the individual that individual using the mattress weight is more then 280 pounds and I need a mattress that will not cause any trouble. The mattress expert pointed out to the mattress I currently have. I repeatendly ask weather this mattress would be saggy for any reason. I requested that my mattress needs to be very firm. The mattress expert repeatedly said the mattress was the best and way better then my older mattress. I agree to exchange the mattress with the current mattress. Sleepys forced me to pay shipping cost again. The day I got the mattress deliver it was sagging so I called sleepys and they said maybe the mattress was manufactured defectively as they are all hand made. They exchnage the mattress. The mattress that I got for the third time is sagging and useless. I made repetitive complaints since I had the mattress.

The replace mattress was less in cost due to promotional event and I had $60.00 remaining from the older mattress. I ask for the $60.00 dollars and the showroom representative said I have to buy something else and there will not be any money given back. I had no option but to get something else.

At the moment, the second mattress has defective springs, its sagging, its unblanaced. In result it is causing pain in my back and shoulders. I went to the local representative and was treated with disrespect. The mattress is worst situation then t he first one.Desired Settlement: I need Sleepys t o exchange the mattress at no charge which would not cause trouble. The mattress has to be better in quality then the current mattress. There should not be any delevery or any other charge. I am hoping to get a phone call or email communication to explain why sleepys service is so decieving.

Business

Response:

Case #:

On September

**, 2013, [redacted] received delivery of a twin size mattress, which was part

of his warranty exchange.

Upon receipt

of the complaint filed with your agency, Sleepy’s Customer Relations representative

reached out to [redacted] on January **, 2014 and left him a voicemail message

requesting a call back. Since this what would be a potential warranty issue, we

have arranged for [redacted] an inspection with the third party company to

inspect his merchandise. We have left

[redacted] a voicemail message advising him that he will receive a call from

the inspection company within 5 – 10 business days.

As we take these

complaints very seriously, we will continue to work with the customer in an

effort to resolve his complaint. We will update this response when the

inspection results process has been completed. If we can be of further

assistance, please contact [redacted] at ###-###-#### or [redacted]

Review: On December **, 2013, I purchased a queen-sized Carolina mattress set on clearance at Sleepy's mattress store in [redacted]. The Carolina mattress has a 10-year warranty. After about 4 months of use, the mattress began to sink toward the middle of the mattress (downward slope from the top of the mattress). I returned to the Sleepy's in [redacted] and complained about the quality of the mattress. I was told that nothing could be done because the mattress was purchased as a clearance item and I did not purchase a mattress protector from Sleepy's. Due to severe allergic reactions from dustmites, I only purchase top quality dust mite proof mattress covers from a vendor specified by my allergy doctor. Due to the fact that I had already purchased mattress protectors from the vendor recommended by my doctor, I did not purchase Sleepy's mattress protector. Over time, the quality of the mattress deteriorated. I went to the Sleepy's store in [redacted], VA and was informed that Sleepy's discontinued selling Carolina mattresses in its stores because of a high volume of customer complaints with regard to the poor quality of the mattress. A mattress inspector from Sleepy's did inspect the mattress in December 2014 and a refund or replacement was not approved due to a small stain on the mattress.Desired Settlement: I am requesting a full refund of this mattress due to the poor quality of the mattress and the 10-year warranty of the mattress. After using a mattress for one year, it would be unreasonable to expect that it would be in pristine condition. The fact that there was such as high volume of customer complaints that warranted removal of Carolina mattresses from Sleepy's stores is evidence of the poor quality of the mattress and high level of customer dissastisfaction with Carolina mattresses.

Business

Response:

Case: [redacted]On December **, 2014 [redacted] contacted Sleepy’s Customer Service Department claiming that the queen size Carolina mattress and the King Koil Titan box spring purchased in December 2013 were sagging and making noise. Since this was what would be a potential warranty issue, we coordinated for an inspection of the merchandise. The results of the inspection revealed that although the mattress and box spring met the manufacturer’s standards, the mattress showed signs of a small blemish which is a condition that voids the manufacturer’s warranty. Pursuant to the terms of the manufacturer’s warranty, which states “The limited warranty does not apply to: bedding with fabric stains, soiling or burns will make the warranty null and void.” As a result, Sleepy’s voided the warranty claim.On January **, 2015, [redacted] contacted our Customer Service Department to inquire on the results of her recent warranty inspection. [redacted] was informed the Manufacturer’s warranty was voided due to the visible stain on the mattress. Upon receipt of [redacted]’ complaint filed with your Agency, a representative from our Customer Relations Department followed up with [redacted]. She was advised that in an effort to resolve the complaint, Sleepy's would offer full store credit for the mattress. [redacted] was informed that this would be a one-time accommodation and was reminded that any stains on the new bedding would potentially void the manufacturer’s warranty. [redacted] advised she would purchase a mattress protector to use in addition to the allergen protector she currently utilizes. [redacted] was directed to return to her local showroom to reselect new bedding. As we take these complaints very seriously, we believe that no further action is required at this time. If I can be of any further assistance, or if you should require additional information, please do not hesitate to contact [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Resolution of Revdex.com Complaint [redacted] I spoke with [redacted] with Sleepy's previously and I concur with the proposed resolution of the complaint -- store credit. I left a message on [redacted]'s voice mail requesting that she revise the business' response to the complaint by specifying the following in the written response: (1) the specific amount of the store credit, (2) free shipping of the replacement order and (3) expiration date of the store credit, if any. Once I receive the amended response by E-Mail, I will "accept" the complaint as resolved. Thanks. [redacted]

Review: I purchase a mattress set from sleepys on 07/**/2013,for 1796.41 dollars it's a memoryfoam mattress,but they deliverd a firm mattress which is not what I purchase. at the time it was deliverd I had no way of knowing that,because they look the same.after two weeks the mattress was filling hard then.I called my salelady and told her of the problem,and I was told to give it time and to rotate it and it would give in.I did that.and it never did.they deliverd the wrong mattress.I went back to the store where I made the purchase and told a salesman by the name of [redacted] and he told me that they had problems with the padding in these mattress being installed wrong from the company. this is after sleeping on it for this length of time.body hurting.now they want to charge me more money to make their mistake rightDesired Settlement: I don't need this problem,just want a refund so I can purchase a mattress set and get a good night sleep. I'm not going to get it with sleepys.I will tell people not to go to sleepys.they do not stand behind there word,they failed me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]

thanks so much for your help Revdex.com.

Review: Bought a mattress over Memorial Day weekend and was overcharged $100 plus tax. When I wet back to the store the next day the sales rep told me he made a note on my account which he did saying I was overcharged. He told me my delivery bill would show the refund which it did not. I went back to the store 3 more times and spoke to the [redacted] on the phone who was there at the time of sale and who assured me he would personally take care of it. Another 2 weeks went by and I had enough. I called sleepy's corporate who said they called the [redacted] and he would call me within an hour. He never called. The next day I spoke to customer service again and the woman Sharon was very kind and upset with my situation. She said she was going to send out emails and make sure it was taken care of yesterday and she would personally call me back before the end of her shift. She never called. I called again and the gentlemen [redacted] in customer service assured me it will be taken care of today and he sent another email. I have had enough with this company. I have made 8 inquiries about my refund and every time I am told they see that I'm suppose to get it but they don't know why it hasn't been done. I didn't make this mistake. Sleepys employees made this mistake and I'm tired of wasting my lunch breaks trying to fix it. My bed was just under $5,000. My parents spent $10,000 back when sleepys had sleep number mattresses. I have been a loyal customer. The way I have been blown off is a disgrace. Walking in that showroom is a mistake I will never make again.Desired Settlement: I want my refund I'm entitled to

Business

Response:

Case

#: [redacted]

On May **, 2014, [redacted] purchased from Sleepy’s a California king size Tempur-pedic

mattress set along with a few accessories during the Memorial Day sale. [redacted]

was given a price of $4299.99 but actually charged $4399.99.

On May **, 2014, [redacted] contacted the local showroom from where he made his

purchase and informed the Mattress Professional on staff that he was

overcharged by $100.00, plus tax. The Mattress Professional informed [redacted]

he would make a notation on his account and follow up with the Mattress

Professional whom assisted [redacted] with his sale.

On June *, 2014, the Mattress Professional whom assisted [redacted] made a

notation stating [redacted] was indeed overcharged and requested [redacted] is

refunded for that difference of $100.00, plus tax.

On June **, 2014, [redacted] contacted our Customer Service Department stating he

still had yet to receive the refund of $100.00, plus tax. [redacted] was

informed we would follow up with the [redacted] to inform them of

his inquiry.

On June **, 2014, the refund for [redacted] was processed and submitted back to

the GE finance account on June **, 2014.

We apologize for any inconvenience. Since we have resolved [redacted]’s complaint,

we feel no further action is necessary. If I may be of further assistance,

please contact [redacted] at ###-###-#### or [redacted].

Review: I paid in full then I notice something on my credit repot that was not mine.Desired Settlement: Being that they refuse to fix or hear my problem I want a full refund

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of your inquiry regarding [redacted].

While we appreciate [redacted]’s inquiry we are unable to assist in connection with his ** finance account. The Sleepy’s Credit Card is owned and handled by ** Consumer Finance and therefore, Sleepy’s cannot assist him with his billing inquires or disputes. [redacted] must refer or escalate his concern in regards to his billing/compromised account and/or erroneous charges directly with **

[redacted].

[redacted] can be reached directly at ###-###-####. By using his social security number and account information they can assist her with her billing disputes.

GE may be contacted to make payments by:

Mail- [redacted]

Phone- ###-###-#### ($15 fee)

Online- [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never had an agreement with [redacted]only the company sleepys llc.I have no idea who [redacted]is and how they woumd have my information or ss number this is fraud,I would nit need my ss number ti buy a bed I paid cash for and I have the proof.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi I did receive the email in regards to sleepys, I had no idea I was doing any finance with a third-party there was a promotion being taken at the time of purchase, I would have never agreed to a third party thats why they dont have my information, this is a scam they are doing with consumers and its not fair I will fight them to the end of my last days

Business

Response:

Case #: [redacted]

Upon additional review of [redacted]’s invoice it appears the consumer was financed through Sleepy In House Financing and not [redacted]. The Sleepy’s In House Financing was an alternative option for consumers to utilize as an additional method of payment or a sole payment method.

[redacted] at the time of purchase chose to utilize the Sleepy’s In House Financing option for a total of $360.00, thus signing a promissory agreement to resolve the balance due (promissory note attached and provided previously). In amendment to the previous response [redacted] does not have any of [redacted]’s personal information such as name, social security number address etc.

In an attempt to commemorate the consumer paid $712.89, cash for the purchase which was sixty percent (60%) of his purchase price. This was a requirement for the Sleepy’s In House Financing program the remaining amount of $360.00 was financed through the Sleepy’s In House Financing program. ). As additional support please find attached [redacted]’s signed payment receipt supporting the portion paid in cash as well as the remaining balance that was financed.

On January **, 2009, at approximately 2:34pm our Customer Care department received a call from [redacted] acknowledging the financed amount of $360.00 and agreeing to make a payment of $60.00 on January **, 2009, the payment was never received.

On July ** 2013, [redacted] reached out to our Customer Care department where he was transferred to our Accounting

Department and the Sleepy’s In House Financing balance of $360.00, was discussed and reviewed with the consumer. To reiterate the above the consumer did in fact pay a portion of the total sale in cash as mentioned $712.89, thus leaving a financed balance of $360.00, which is still due and pending to date. Unfortunately, it is the consumer’s responsibility to keep their records in regards to payment transactions (cash and finance), invoice copies etc.

Since we have re-reviewed and amended [redacted]’s response we believe no further responses are required. If I can be of any further assistance or should [redacted] require assistance coordinating payment or any additional information please do not hesitate to contact me [redacted] at ###-###-#### or [redacted].

Review: We bought a Sterns & Foster King size mattress & box spring on November **, 2012 and was delivered to our home on November **, 2012. Sleepy's delivery men set up the box springs and mattress onto our steel bed frame and never mentioning that there was a problem with the bed frame. When purchasing our mattress and box springs, the salesman told us that to be fully warrantied we needed to buy new box springs to accompany our new mattress but that our steel king size bed frame did not need to be replaced. Slowly, my husband's side of his mattress started to collapse when he sits on the edge of the bed or is laying on the edge of the bed and he can slide off the mattress from this defect. As time has progressed, it is getting worse and on October **, 2014 he called Sleepy's to file a complaint and on November **, 2014 the bed inspector, [redacted], came to our home. While he was taking pictures and measurements of our mattress and box springs he told us that we had a problem with the mattress and box springs and even showed us the problems. On November **, 2014 [redacted] from the Warranty Department from S;eepy's called and told us that our warranty was "void" because our bedframe did not properly support our box springs. I told her that when we purchased this mattress and box springs Sleepy's salesman told us it was not necessary to replace our steel king size bedframe. After a long conversation that did not accomplish anything, [redacted] put me on hold for a long time period and came back and told me that I needed to speak with the "inspection Department" but no one was there, she took my telephone# and said they would call me back asap. No one ever called us back. On 11-**-14 I recalled Sleepy's and spoke with [redacted] who told me he would mail me a copy of the report together with the pictures; to date no report or pictures has been received. Due to this defect, my husband has lower back pains and has started to go to a Chiropractor.Desired Settlement: We want a new Sterns & Foster Kings size mattress and box springs replacement equivalent to what we purchased. If Sleepy's requires us at this time for new warranty conditions, we are willing to purchase a new steel bed frame.

Business

Response:

Case # [redacted]On November **, 2012, [redacted] received delivery of a king size Sterns and Foster mattress and box spring. On October **, 2014, [redacted] contacted our Warranty Support Department advising her mattress was sagging. Since this was what would be considered a potential warranty issue, we coordinated for an inspection of the merchandise. The third-party independent inspection company delivered measurements that revealed the set did not meet the manufacturer’s standards. However, the frame [redacted] was utilizing was considered improper support under the manufacturer’s guidelines. Pursuant to the manufacturer’s warranty, [redacted] was advised that she was not entitled to a warranty exchange and the warranty was voided. In clear and concise language, the warranty specifically states under “What is NOT Covered by the Limited Warranty? The Limited Warranty EXCLUDES: damage due to use with inappropriate foundation…damage due to bed frames that DO NOT provide Continuous Support.” A Corporate Discount was extended to [redacted] towards the purchase of another set and a new frame. Per [redacted]’s request, a copy of the warranty card and inspection results were mailed on November **, 2014.Upon receiving the complaint filed with your Agency, a Customer Relations Representative reached out to [redacted] on December *, 2014. We left her a voice mail requesting a return call. In an effort to resolve [redacted]’s complaint, a partial store credit was extended in the amount of $971.00, plus tax. [redacted] may select merchandise of equal or greater value and if her selection is of greater value than the credit amount, she would be responsible for the difference in price, plus tax. Additionally, we would also offer her a reduced delivery fee of $49.99.We will continue to make attempts to contact [redacted] to discuss any further concerns she may have. We believe that no further action is required at this time, but we will update your Agency when we have spoken with the customer.If we can be of any further assistance, or if you should require additional information, please do not hesitate to contact [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After trying to reach [redacted] by telephone leaving 2 phone messages, I have reverted to using this method of communication. When we purchased Sterns & Foster King mattress and box springs, Sleepy's sales representative informed us about also purchasing new box springs along with our new matress so that we had proper warranty, but never mentioned that we also needed to purhcase a new bed frame to fully warranty out mattress and box springs and by not purchasing this bedframe our warranty would become void. We spent $2,302.84 for our mattress and box springs, why wouldn't we spend an additional minimal charge to purchase a bedframe to be fully warrantied. We trusted Sleepy's sales representative when he told us that we would be fully warrantied if there was ever a problem when making the mattress and box springs purchase. In Sleepy's response, they talk about "limited warranty". Where is this Limited Warranty written? Again, we trusted what Sleepy's sales representative told us at the time we did this purchase.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case # [redacted]We spoke to [redacted] on December **, 2014. We reviewed her inspection resultswith her. We provided the customer with in depth explanation as to why her warrantywas voided. We advised customer about the importance of checking on the framethat supports her mattress and box spring. We further advised that at somepoint her frame became dislodged and unstable and that could have possibly ledto the sagging of her bed. Along with the previous store credit of $971.00 plus tax that we offered the customer, we have also extendedan additional Corporate Discount to her new sale and we will waive her deliveryfee of $49.99. Customer will visit her local showroom to re select and willcontact us for pricing of the new merchandise. We believe that no further action is required at this time. If we can be of any further assistance, or if youshould require additional information, please do not hesitate to contact[redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a King Mattress through sleep's. they disgarded my old matress threw it out on the curb. The drivers went to get the new Matress and saw the mattress was completely ripped and they told me that they are not going to deliver it. A [redacted] arranged a alternative Mattress slightly better for the same price. Sleepy's then decided to cancel the order and not inform me. I waited for the delivery that never came.Desired Settlement: I want a comparable replacement & would like to be compensated for not having a mattress for over one week. My old Mattress was perfectly fine but was a queen size Mattress in excellent shape. I want Sleepy's to deliver a comparable mattress & to compensate me for sleeping on a sofa due to mistake after mistake by sleepy's representatives. I believe Sleepy's should fufill the order and compensate me with an additional $ 1000.00 cash for my inconvenience

Business

Response:

Case # [redacted]

On May **, 2014, [redacted] purchased from Sleepy's of a Serta I-Series clearance king size mattress with

King Koil split box springs and accessories. [redacted] accepted the

accessories from the showroom and arranged to have the mattress and box springs

delivered on May **, 2014.

Upon delivery, on May **, 2014, the driver noticed the Serta mattress was torn in one area and contacted

our Delivery Support Department. Our Delivery Support Department confirmed the

tear with [redacted] and he opted to refuse the delivery. The drivers had

already removed [redacted]’s old mattress to the curb as requested on [redacted]’s invoice. Our Delivery Support Department advised [redacted] they

would contact the Mattress Professional to have him contacted as soon as

possible.

[redacted] visited Sleepy’s showroom and selected a Simmons Beauty Rest World Class king size clearance set

for the same price. [redacted] was scheduled to have delivery on May **, 2014.

On May **, 2014, [redacted] contacted our Customer Service Department to inquire on the eta of his

delivery. [redacted] was informed he was not on the drivers run for that day.

Our Customer Service Department contacted the Mattress Professional who explained

that the delivery had been cancelled due to the merchandise being damaged.

Records show once our Inventory Department was made aware of this, [redacted]

was contacted prior on May **, 2014. With this information being given to [redacted], he asked to speak to a [redacted] in our [redacted] Department. [redacted] expressed his dissatisfaction with

not having a mattress to sleep on for the last few days and wanted to know when

he would be getting new bedding. [redacted] was informed by our [redacted]

manager that we would partner with the [redacted] of the showroom as well

as his Mattress Professional to work on an amicable resolution of getting him

his new bedding in a timely fashion.

On May **, 2014, our Customer Care [redacted] reached out to [redacted] to advise him upon partnering with the

[redacted], we were able to find him other clearance bedding. When [redacted] looked at the particular model on Sleepy's website, he was dissatisfied

stating it wasn’t equal to the Serta or Simmons he was to receive prior. [redacted] was then given other options in order to resolve the matter. The

following options given were:

1. Keep the accessories he currently had and all monies would be refunded to him or

2. Accept delivery of the Sealy bedding

[redacted] agreed to accept offer #1 if he could get an additional refund of $1000 outside of the $647.07

he had already invested. This was the retail value of his old mattress which he

requested to be removed upon having the delivery. [redacted] was advised this

request could not be honored. [redacted] then advised he would agree to accept

offer #2 if he was provided a full refund and given the Sealy set as

compensation and to offset the difference between the retail values. [redacted] further proposed he would receive a non-floor sample for the prior

bedding he was to receive. [redacted] was informed the options presented to

him would be the only options that could be accommodated at that time. In the

interim our [redacted] partnered with the showroom’s Sales

Leadership team to secure new bedding for [redacted] received a

follow up call on June [redacted] and on June [redacted].

On June *, 2014, our [redacted] reached out to [redacted] to advise the new bedding we were

trying to secure for him fell through and as a compromise to resolve this

matter amicably, Sleepy's would offer a new king size set that would not be

clearance. [redacted] agreed to the resolution and set delivery for June *,

2014.

On June **, 2014, our Customer Care [redacted] reached out to [redacted] as a follow up. [redacted] expressed

he was still dissatisfied and requested an exchange at no additional cost. When

[redacted] agreed to accept the new set, he was informed the exchange policy

outlined on the terms and conditions would apply if he felt the bedding was not

comfortable. Since we were unable to satisfy [redacted] as a customer, Sleepy's

agreed to offer [redacted] to have the merchandise removed from his home for a

full refund. [redacted] refused and informed he would seek legal counsel. [redacted] then requested a refund of $200. [redacted] was informed the options

presented to him were the only options Sleepy's could accommodate him with.

Dissatisfied with this response, [redacted] requested to speak to someone else

on the matter. [redacted] was then put in contact with a resolution specialist

with whom he is still working with to seek resolution.

Since we take all complaints very seriously, we will continue to work with [redacted] on resolving this matter. If I may be of further assistance, please

contact [redacted] at ###-###-#### or [redacted].

Review: We purchased a mattress at Sleepy's in July 2013 for my mother. Since that time she has had 3 defective mattresses. Sleepy's had acknowledged the mattress was defective in each case and provided a replacement however we had to pay for delivery costs. We have just found that the current Sleepy's mattress has a product defect where there is a substantial depression in the surface of the mattress. At this point we have gone through 3 exchanges which is time consuming and costly. Also, my mother, is 95 years old and resides at assisted living so every exchange is stressful and does effect her well being. We have lost faith in any product from Sleepy's and do not want another exchange but a refund so we can purchase a mattress from another store. Sleepy's has refused to provide a refund and we would like the Revdex.com to contact Sleepy's on our behalf to obtain a refund. We feel that after 3 defective mattresses (verified by Sleepy's) and now the fourth defective mattress that has become a major disruption for our mom. As an elderly woman it is critical to her health that she has a good sleep and that has not been possible for the past 9 months.Desired Settlement: We are requesting to return the mattress for a full refund

Business

Response:

Case#: [redacted]

Sleepy’s is in receipt of your inquiry regarding [redacted]

On July **, 2013, [redacted] placed an order for a Simmons Beauty Rest Recharge full size mattress only.

On September *, 2013, [redacted] contacted our Customer Care department with claims of his mother’s full size Simmons

mattress delivered July **, 2013, appeared to be lumpy. Since this was what would be a potential warranty issue, we coordinated for an inspection of the merchandise. [redacted] expressed at the time of the call he needed the process expedited immediately due to individual utilizing the bedding was elderly and in assisted living. As a courtesy to [redacted] the concern was escalated to management where the inspection process was by passed and an immediate exchange coordinated for the next available delivery date of September **, 2013.

On September **, 2013, the day of the completed exchange the consumer reached out to our Customer Care Department

once again alleging that in accordance to the salesperson that assisted him at over the phone advised that a mattress and box spring was to be delivered. Due to all calls being recorded for quality assurance the customer’s call was reviewed and it was confirmed within the recorded call the consumer refused the option of purchasing a box spring and opted to purchase mattress only.

On September **, 2013, the consumer phoned into our Customer Care Department once again at this time claiming the mattress

that was exchanged and delivered on September **, 2013, was now sagging. Since this was what would be considered a warranty issue an inspection would customarily be the manufacturer process. Once again taking into consideration the consumer is elderly as a courtesy the mattress was exchanged again and the inspection process by passed. The exchange was immediately processed and coordinated for delivery on September **, 2013.

On January **, 2014, the consumer contacted our Customer Care Department with claims of the mattress exchanged September 2013 was sagging. Since this was what would be a potential warranty issue, at this time we coordinated for an inspection of the merchandise. The inspection took place on January **, 2014, and the results of the inspection revealed that the mattress was in fact defective however; it was being utilized on a box spring providing improper support, which is a condition that voids the

manufacturer’s warranty. Pursuant to the terms of the manufacturer’s warranty, which states “The warranty does not apply to: Mattress damage due to an inappropriate foundation or support system.” Sleepy’s denied [redacted]’s request to replace the mattress.

Notwithstanding the fact that the consumer failed to adhere to the warranty guidelines, but as an accommodation to the consumer once again we reached out to the manufacturer on the consumer’s behalf. It was at that time Sleepy’s obtained approval in

regards to the consumer’s support to exchange the mattress. The exchange was processed on February **, 2014, and successfully delivered on March *, 2014. Sleepy’s was surprised to receive this complaint from your office considering there is no current inspection the consumer is referencing and the exchange has been processed over two months ago. If the consumer has a concern with the performance and/or condition of the bedding a third-party independent inspection must be coordinated and conducted. The consumer can feel free to reach out to our Customer Care Department as done prior to coordinate this or the

[redacted]’s can feel free to reach me via e-mail utilizing the information below to coordinate this process.

Since we have reviewed the [redacted]’s complaint and offered a resolve it is the consumers responsibility to coordinate the inspection process, we believe that no further responses are required at this time. If I can be of any further assistance, or if you should require additional information, please do not hesitate to contact me [redacted] at [redacted] or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have reviewed the response from Sleepy’s and there are a number of errors, distortions, and fallacies. I will try to address them here:

Review: I went in Sleepys to review mattresses. I told the [redacted] I was just checking out mattresses and was going out of town. He said he was giving the me the managers special and I needed to lock this cost in while I checked out out stores. He would me totally refundable in one week if I did did not want to go through with purchasing the mattress. I went to the store on Friday and the store was supposed to be open but no one was there. Then I called and no answer. It took me 30 minutes to get the 800 number to take my call. After not seeing the store open or being able to talk to staff I decided to cancell the order and get my full refund as I never received the product and this was within the week period. The operator I talked to said I would be reimbursed. Nothing. It's been three weeks. The [redacted] who sold me the mattress called me to offer me a better deal $300 off the price and I said no. just refund my money. Nothing has been revived. I think this has been a scam. They need to refund my $184 back. Desired Settlement: Refund They need to refund my $184 back. Invoice [redacted]. I had intentions of buying this product in cash. This unprofessionalism and lack of respect has turned me against Sleepys. Do I need to take them to court? Please advise.

Business

Response:

Case #: [redacted]

Unfortunately, and very much out of the ordinary the person handling [redacted] refund processed it incorrectly, causing a delay. Our Accounting Department has refunded [redacted]’s funds to his Visa Card last four digits [redacted].

We sincerely apologize for any inconvenience that this delay caused [redacted]. Since we have resolved the complaint to the customer’s satisfaction, we believe that no further responses are required at this time. If I may be of further assistance, please contact me [redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: on march**,2013 I purchased a queen mattress and box set, I was not told or asked if I have a cnter support, at first mattress seemed firm and comfortable, after about a mo.the fabric started to come loose and there's a wave like indentation on the side of mattress and it sink's in on right side and has started to sink and material looseing on top of mattress left side, I called sleepys they had to have a contracted company come out and inspect mattress, according to sleepys it was our fault due to lack of center support, which the person sugg. we get and call sleepys they would come and reinspect we went out and purchased solid iron custom cut supports,called sleepy's back spoke with a rep.got run around, was told warranty voided and would have to buy new mattress after only 2-3mo.luckily call was recorded by them and girl said for me to contact same person that inspected the bed and they would come reinspect validate supports and reinstate warranty, that was difficult I had to insist talking to supervisor at sleepy's whom finally agreed to have bed check come back out which they did 6/**/13 same person re-measured re-checked mattress and checked box spring as well which is in perfect condition he agreed mattress defective ,talked to sleepys today 6/**/13 they said thatreport says adequate support but mattress not defective even though it says fabric loose and waved in and will not replace mattress. the mattress from march to june should not be loose and waved in. I requested a copy of that report but doubt will receive. it's defective.I did take my own picture's of both piece's.Desired Settlement: I would like for the defective mattress replaced,at no charge not tell me I have to buy another one at even a discounted price.

Business

Response:

Case #: [redacted]