Sleepy's

Review: On 3/*/2013, my husband called Sleepy's in [redacted] to ensure that they still had the Tempurpedic Cloud Luxe King size mattress for sale, at $2400.00. [redacted], at the [redacted] Store told him yes. Later that evening, my husband and I went into the store to purchase this bed. [redacted] told us that there were 4 left and that we could purchase this bed. We sat there while she ran our credit, as we were applying for the GE credit card with 0% financing. She explained to us that we woudl have 24 months with 0% financing and that we were approved for $6000.00. So when leaving, we had also purchased a mattress protector, which was a value of $49.99. So our total bill was $2499.99. We left the store, with the understanding that we had just bought the king size mattress, mattress pad and that the bed would be delivered to us on Sunday, 3/*/14. About 10 minutes after leaving the store, [redacted] contacted me to let me know that they no longer had the product that we had just purchased, what would we like to do? I explained to [redacted] that we wanted to cancel the entire order and get the line of credit closed immediately. She said okay, and that was the end of the conversation. The next morning, on 3/*/14, my husband contacted Sleepy's to find out how and why this happened. He then found out that the line of credit was still open and that we needed to return the mattress pad before they could do anything more for us. I then contacted [redacted], and asked her why she didn't contact me back on Wednesday night to let me know that my line of credit was still open. She then told me that I needed to return the mattress. I also asked her if there was something that the company could do for us, such as sell us another mattress of equal value. Her [redacted] then rang in on another phone, so she told me she would contact me back. When she contacted me back. she left me a message stating that they couldn't do anything for us until the mattress pad was returned. Last evening, 3/*/14, I went into the store, to return the mattress pad and to explain to the lady how upset I was that I had a 6000.00 line of credit opened for a bed that I could no longer have, and that I was never even offered another bed, and that I had to return the mattress pad, a product that cost 50.00 before my line of credit would be closed. And on top of this all, they couldn't close the line of credit for me, that once the refund was completed, I could then call GE and cancel the line of credit. I am completely dissatisfied with the level of customer service, the help that we received as well as the overall experience. When returning the mattress pad, I had to wait over 1 hour to receive a piece of paper stating that my credit card balance was at a 0.00 balance.Desired Settlement: I think that I would have appreciated more honesty about my credit. She could have cancelled the order, and the credit card in the same evening, and then could have called me to request that I return the mattress pad. At this point, I think that the business could have offered us a similar bed at the same price, instead of dismissing our needs. The lack of customer service. I think that this business is very unprofessional, and disrespectful.

Business

Response:

Case #: [redacted]

On March *, 2014, [redacted] placed an order for a Tempur- Pedic Cloud King size mattress set.

We then found out that the Tempur- Pedic mattress set was discontinued. Our mattress professional did not immediately

cancel the entire order until [redacted] brought back the mattress

protector. In turn the refund of the

mattress set was sent back to GE Money bank, however, the amount of $49.99 paid

for the mattress protector was not processed.

Upon receipt of the complaint from your agency, Sleepy’s Customer Relations representative

reached out to [redacted] and offered our deepest apologies and assured her

that the refund for $49.99 was processed on 3-**-2014, which was posted with GE

on 3-**-2014. It should take 10 business

days for GE to have it removed from [redacted]’s bill. [redacted] will follow up with us to verify

that it has been processed.

Since we have satisfactorily resolved [redacted]s complaint we believe no further action is

required at this time. If you have any

questions please contact [redacted]

or ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still not happy with what they have done. No where during this process did they even attempt to make this right. They never even offered us another mattress or anything. Them contacting me to tell me that the had finally credited my account is not them making the situation right. It's sad that all of this happened. It's not my fault the had their inventory wrong, nor that they ran my credit. Then to top it all off, they didn't even notify me that my line if credit was still open, and we only found out that this was the case because my husband called.

This whole situation was held completely wrong and the business needs to accept that. They sold a product they did not have and never even tried to fix the situation. It's just completely sad. They could have rectified the problem, by contacting me about my line if credit being open and so forth.

Thank you

Business

Response:

Case #: [redacted]

Upon receipt of the rebuttal from your agency, Sleepy’s Customer Relations representative reached out to [redacted]

and apologized for not trying to create a new sale. Since the order was already cancelled we did

not feel she still wanted to make a new purchase. However, [redacted] is going to find a

different mattress to her liking and we will offer free delivery with

accommodation pricing.

Since we have satisfactorily resolved [redacted]’s complaint we believe no further

action is required at this time. If you have any questions please contact [redacted]

or ###-###-####.

Review: I recently purchased a mattress at Sleepy's, located in [redacted], ** on Friday, 2/*/14. The mattress was delivered to my apartment that Sunday, 2/*/14. The two delivery men took my old mattress then brought up the new one. After unwrapping it, we noticed a huge tear/ rip on the top left of the mattress. My boyfriend and I pointed it out to the delivery men. They then called customer service and my boyfriend spoke with someone who instructed us to go to the Sleepy's store where we bought the mattress and speak with them there. The delivery men left, with my old mattress and my boyfriend and I went to the [redacted] office. We were then told that the worker at that location couldnt help us and we would have to go to the other location in [redacted] to find [redacted] (the associate who sold us the bed). So we did. We explained everything to him, showed the pictures of the giant tear with the cotton spewing out of the mattress. After listening to [redacted] swearing several times, he kept mentioning how great of a deal we were getting and not acknowledging the defectiveness of the mattress. We even asked him would he have purchased this mattress for that amount with such damage and he said no. Whether or not the item is clearence, it shouldnt be defective. I never thought that was the type of experience we were going to have with Sleepy's. Now, we have a defective bed, and the delivery men took our old one. [redacted] was suppose to have contacted someone to then have them contact us but not one has. It's like we got sold a used bed. I just spent 1200 dollars on a used bed. I thought it was illegal to sell broken or used merchandise. The fact that I had to go to such lengths to only be ignored is insane. I work extremely hard for my money and didnt expect to be lied to and to be ripped off.Desired Settlement: I would like 30 percent off the sale price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a box spring from Sleepy's online for $564.19 purchase order # [redacted]. I was given three delivery dates and each time was a "no show". I was never once contacted prior to Sleepy's not showing up and was given the "run around" after the third "no show". I requested to cancel the order and was told it would take 2-3 days to process the refund. It has been greater than those three days and my bank confirms that there is no refund processed, Sleepy's cannot find my order/refund either.

After the third "no show" I called. They told me that the item was discontinued. I contacted the manufacturer directly (SeaHawks Design) and they confirmed that not only was the item NOT discontinued, the item is not back ordered and the SeaHawks Design employee confirmed their shipment dates to Sleepy's showing what appeared to be an abundance of stock. Sleepy's has taken our money, refuses to call or email, and refuses to deliver.Desired Settlement: Refund money as promised.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is accepted by myself. There is a fundamental flaw in their system of using a third party shipper which apparently does not inform Sleepy's whether an item is delivered or not. Would highly recommend correcting otherwise you will most likely get several similar complaints.

Sincerely,

Review: On May **,2014 I purchased a mattress and box spring from Sleepy's of [redacted] The total price came to $521.06. included with this price was the disposal of the old bedding for $42.52. The disposal was never done. Sleepy's agreed to refund the $42.52 . The refund never came , on 6/** I call [redacted] Sleepy's . [redacted] told me the Check would be mailed out on 6/**. Once again the refund never came. On 7/* I called [redacted] ext [redacted], Sleepy's headquarters, I talked to [redacted]. He stated I should receive a check on the [redacted] of July. It never came. I called headquarters again and talked to [redacted] who stated I should get a check on 7/**. The day after talking to [redacted] I called back sick of this run around and talked to [redacted]. She assured me the check would be out and delivered by8/*/2014 the latest. Once again nothing but lip service. [redacted] no longer returns my calls. I should also mention that the Sleepy's account reads with my son and his wives name due to the fact I live with them at the same address. This prompted the Sleepy's salesman to take the easy way out and use there old account. There names are [redacted] and [redacted].Desired Settlement: Refund my money now, stop trying to take advantage of an 88 year old veteran.

Business

Response:

Case # [redacted]

On May **, 2014, [redacted] placed an order for a Classic full size mattress and box spring and one Classic gel side pillow. [redacted] paid $478.54 including delivery fee and removal fees. At time of delivery the removals were not needed and [redacted] expected a refund of $42.52.

Upon receipt of the claim filed with your office, [redacted] had yet to receive his refund since two checks were lost in the mail. Our accounting department will be preparing a new check and I will mail it out certified mail tomorrow.

We will continue to work with [redacted] until he receives his refund. If I may be of further assistance, please contact [redacted] at ###-###-#### or [redacted].

Review: I ordered over $2,000 worth of merchandise from the Sleepy's store in [redacted] which included a Queen boxspring protector. Everything was delivered to my house, except for the boxspring protector which was mailed to me late May. At that point, I decided I did not need the protector and mailed it back via UPS to [redacted] which is what was indicated on the form included in the box. It was received at [redacted] on 5/**/14 at 10:46am and signed for by "[redacted]." The UPS tracking number is [redacted]. I have called Sleepy's 5 different times to request a status of my refund and each time I was told they would "send an email to [redacted] to find out the reason for the delay." Each time they assured me they would call me back and let me know how soon I would receive the refund. I have never received a phone call back. Unfortunately, I did not keep a log of my phone calls because I never thought I would have this much trouble getting a $24.76 refund. However, I do remember that 2 of the 5 people I spoke to were named [redacted] and [redacted].Desired Settlement: I would like a refund of $24.76 which is what I paid for the product. As it is, it cost me $11.65 to ship the product back to them and I am annoyed that my request for the original purchase price is being ignored.

Business

Response:

Case #: [redacted]

On May **, 2014, [redacted] made a purchase of a Tempur-pedics queen size cloud supreme mattress and box spring,

a Fashion Group queen size headboard, metal bed frame and a box spring protector. The day of [redacted]’s delivery her box

spring protector was not included with the other items as the box spring protector comes directly from the

manufacturer. The manufacturer has a specific system in which they ship their products Sleepy’s unfortunately; does not route, coordinate or have any input regarding the manufacturer’s shipping.

In review of [redacted]’s complaint she is stating that has returned the manufacturer’s merchandise and has a confirmation tracking number. An attempt to reach [redacted] was made by our Customer Relations Department with no success as a result a message was left advising [redacted] of what was required. We have requested that any supporting information [redacted] does

have that she please fax it to the fax number supplied on her machine as ###-###-#### for immediate review and follow up, we will await [redacted]’s reply.

Since we are reviewing [redacted]’s complaint and attempting to assist, we believe that no further action or responses are

required at this time. If you have any further questions please contact me [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They claim that they have called me asking for information, but this has not happened. Today, I faxed the attachment (letter, Revdex.com letter, UPS form & UPS receipt). I also emailed the information to [email protected].

I am still awaiting refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of [redacted]’s 2nd rebuttal.

As stated in our previous response the consumer’s refund has been issued in the amount of $36.40, reflective of return queen box protector $24.76 and the return fee of $11.65.

If [redacted] has any additional inquiries they should be with her financial institution. At this time we have no additional adjustments to be made to [redacted]’s invoice. Since we have previously resolved the consumer’s complaint as our written correspondences indicate. If you have any further questions please contact me [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I cannot believe Sleepy's is still in business considering how they treat their customers. I checked with my Chase credit card and there is no credit issued by Sleepy's. I have now filed a dispute with them on the original charge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of [redacted]’s 3rd rebuttal.

There are no additional comments to add as stated in our two previous responses the consumer’s refund has been issued in the amount of $36.40, reflective of return queen box protector $24.76 and the return fee of $11.65.

As [redacted]’s rebuttal indicates she has submitted a dispute with her financial institution where she can be additionally assisted in regards to her refund inquiries. Since we have previously resolved and responded to the consumer’s complaint as our written correspondences indicate. We believe no additional responses are required, if you have any further questions please contact me [redacted] at ###-###-#### or [redacted].

Review: I went into Sleepy's in [redacted] on 5/**/15. I met with [redacted] a saleperson who I later found out was the [redacted] of this store. We talked for a while and she showed me many mattresses which I tried out and finally chose one. A [redacted] Pertfect Sleeper Greenshire Luxury Plush. She also told me that I would have a 90 day exchange if for any reason I did not like the bed. She mentioned that to me several times throughout the process. I had someone with me who heard this statement too. I bought and arranged for delivery and left. On the 38 night of sleeping I began to notice that the bed was sinking where I lay primarily. I called [redacted] she said come in no problem we can exchange for something else due to 90 day exchange given. I went in picked out what I wanted, we settled on a price and began to write things up. There were to be no fees or hidden charges. She said a $150.00 fee kept popping up and she could not get it off so she called her boss to remove it and that didn't work. So she had to call Customer Service for help. Come to find out that the 90 day exchange for my bed was NOT correct information and she was wrong! It was for other [redacted]'s but not for my [redacted]! She is mortified and feels that due to her error the store should cover the 90 days and so do I of course! But she went to the General Manager who refused! They will not send out a repair inspector to check the damange and defect either. I have to obtaina self measuring kit from them to measure and take pictures of the defect and download them to a website for review and determination and maybe they will stand by their 100 PERCENT CUSTOMER SATISFACTION GUARANTEE. They will mail me the kit for me to do in 7-10days. I just found out about this this past week. 6/**/15 The store should definitely stand by what they told me and told me again the next time I went in to choose the replacement for that defected product.Desired Settlement: I want to exchange the bed for the same deal that I was working out with [redacted] at the time that all the dishonoring of their oral exchange policy happened.

Business

Response:

Case #: [redacted] Sleepy’s is in receipt of your inquiry regarding [redacted].Upon receipt of this complaint from your office [redacted]’s invoice was accessed for review; the consumer was provided with a copy of the Sleepy’s Terms and Conditions at the conclusion of her original sale on May **, 2015. Nonetheless; taking into consideration our pursuit of Customer Satisfaction we will step outside of our established policies and procedures and allow [redacted] to exchange her mattress under the Comfort Exchange policy which is only available twenty-one days after the purchase. [redacted] is required to select her new mattress by Monday July **, 2015. If you should require any additional information, please do not hesitate to contact [redacted] at ###-###-#### or email at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: we purchased a mattress top ,king size,on 2/**/2013.before 11/**/2013 when we complained to store each side had a dip where body lays and a hill in the center .if you roll towards center you would roll back down.I dont think this should be happening in such a short time! the store sent a mattress inspector to check it out.he agreed with us but it was the decision of sleepys .(he measured and took pictures)also when I make the bed you can see the dip on each side. the stores answer was NORMAL WEAR.I disagree not within 9 months!!Desired Settlement: exchange for better quality and pay difference or refund and will go elsewhere. we paid $1000. for mattress top only.

Business

Response:

Case #: [redacted]

On November **, 2013, [redacted] contacted Sleepy’s Customer Service

Department claiming that the mattress she received in February 2013 was

sagging. Since this was what would be a potential warranty issue, we

coordinated for an inspection of the merchandise. Sleepy’s dispatched a

third-party independent inspection company to [redacted]’s home, and the

inspection results revealed that the mattress met the manufacturer’s standards,

Upon

receipt of [redacted]’s complaint from

you agency our Customer Relations Department contacted [redacted] on January

**, 2014. [redacted] expressed that she was dissatisfied with the mattress. Sleepy’s offered

her to take advantage of our Satisfaction Assurance Plus Policy. [redacted]’s exchange was completed on January **, 2014.

Since

we have satisfactorily resolved [redacted]’s complaint there is no further

action is required at this time. If you have any questions please do not hesitate

to contact [redacted] at ###-###-#### or [redacted]

Review: I purchased a GS Sterns Queen Mattress from Sleepys in December 2012 (one of the higher end products they sell) for my parents while they were hospitalized. My parents had tested the mattress in the showroom while still healthy, but then unfortunate circumstances landed them in the hospital together (father had [redacted], mother got in car collision en route to see him) so I went ahead to purchase the mattress in preparation for their return home, taking advantage of Sleepys 0% financing offer. The mattress was delivered at the end of June 2013 upon their return from rehab. The mattress was immediately determined to have a defect. Sleepys sent an inspector who concurred this was the case. The next two mattresses sent by Sleepys also had defects. My parents and I visited the flagship store in Manhattan to find a resolution and the salespeople spent most of the time trying to sell new bed frames or bed supports rather than acknowledge the product had a manufacturing defect (and never inquiring into the inspection report). Now my parents are on the 3rd mattress and an inspector sent by Sleepys yet again determined on October **, 2013 that it is also defective while there is no structural problem with the bed frame. Each time, my parents only slept on the mattress a few weeks before problems emerged. Problems with the mattress appeared as early as the first week. I want a full refund from Sleepys, yet they are unwilling to grant it and simply spend their efforts cajoling us into exchanging the mattress yet again. I have been told it is against company policy for them to provide a refund. They only offer more exchanges of the same or a similar product ad nauseum. They keep referencing picking a more comfortable mattress, but this was the product my parents selected and they dont want any other. It is not about a bad fit in terms of comfort. It is about Sleepys peddling poorly made merchandise that is not as advertised. These mattresses haven't even held up their integrity beyond the first month.Desired Settlement: I want a full refund.

Business

Response:

Case#: [redacted]

Review: On November * 2013 I had a delivery from sleepys. I had purchased three mattresses totaling over 3,000. one of the mattresses was a beauty rest legend. Before making this purchase I asked [redacted] Of the [redacted] office if these mattresses were going to go on sale for black friday or any promotions. She responded no and I only had 1 week to make this purchase. Otherwise they would not honor the credit I had with the company. So I had items delivered on November *. Then I saw and adverstisement in November [redacted] daily News stating if you purchase Beauty rest legend you qualify for $400 gift card. So after two of waiting for [redacted] to respond she finally called me today on December [redacted] and said she would not honor the advertisement.Desired Settlement: Since I did ask them in advance if there would be any promotions and I was rushed into making the purchase I feel sleepys should honor the gift card advertisement for the $400 gift card and extend it to me. After all how many people are running in and making over $3000 purchase in this bad economy. I feel she waited after the first to return my phone call so the 30 day return policy would expire. And the mattress I purchased is the mattress that is being advertised for the $400 gift card which was the most expensive mattress that they have I would like a gift card not store credit. they are being very difficult to deal with

Business

Response:

Case #: [redacted]

On November *, 2013, Sleepy’s completed

an exchange for [redacted] on a mattress she had purchased from

1800Mattress in 2008. Upon receipt of this complaint filed with your office,

Sleepy’s Customer Relations representative contacted [redacted] stated that she saw an advertisement during Sleepy's Black Friday

Sale, which stated that with a qualifying purchase of select Simmons Beauty Rest

Legend queen or king size mattress and box spring set made during the period of

November ** through December *, 2013, the purchaser would receive a gift card

worth up to $400. The value of the gift card depends upon the price of the

mattress set. [redacted] was advised that previous sales do not apply to

this promotion, which is stated directly on the advertisement itself. Moreover,

[redacted] did not purchase a mattress and box spring set, which is

clearly one of the qualifying points of this promotion.

As an accommodation, we agreed to offer [redacted] Sleepy’s

gift card in the amount of $100. We will continue to contact [redacted]

in order to resolve her complaint. If I can be of any further assistance, or if

you should require additional information, please do not hesitate to contact

[redacted] at ###-###-#### or [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here . I will agree to a visa gift card in the amount of 150 dollars to spend where I choose after all I did spend over $3000 at sleepys.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of the rebuttal regarding Case #: [redacted]. On January *, 2014, we contacted [redacted] regarding the rebuttal she submitted for our previous offer. As background, the Visa gift cards that Sleepy's offers to its customers are only for promotions that are based on specific products, dates and purchase amounts. Unfortunately, [redacted]’s previous purchase does not meet the qualifications of this type of promotion. Therefore, we are unable to send her the requested Visa gift card.

Sleepy's alternative offer to [redacted] of a Sleepy’s gift card in the amount of $100.00 still stands. We will continue to contact [redacted] in order to resolve her complaint. If I can be of any further assistance, or if you should require additional information, please do not hesitate to contact [redacted] at ###-###-#### or [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]as

As I previously stated in my originally complaint I was told there would be no Black Fridays sales or promotions for the mattresses I purchased and there was. The ad states a Home Depot Walmart best buy or lowes gift cards would be offered for the selected mattresses on the amount ip to $400 which I did purchase. So I would gladly accept one of the gift cards for any of these stores. If they were to offer them at that time there should be no reason for sleepys not to accommodate me with them now. I just spent 3,000 in sleepys there is nothing more I need from this company. Sleepys is being very difficult to work with they are not looking to accommodate me at all they just want to make me spend more money in their store

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/*/15, during my delivery the drivers damages my wall bring the box spring up the stairs. I didn not notice it because it was on the bottom of the wall. When I walked up the stairs it was eye level so I was able to see it. By that time the drivers had already pulled off. I contacted customer service to advise of the issue and they advised me to file a claim. The service rep advised the delivery company is a sub contractor and not direct employees of the company. The [redacted] of the delivery company will be calling me. Later on in the day I received a call from the [redacted] of the company who stated his drivers said they did not put the hole in the wall. I advised them the hole was not there prior to delivery. His tone was rude and unprofessional.Desired Settlement: I would like Sleepy's to come get there matress and refund my total amount I paid for the mattress and boxspring. I do not want to be charges a restock fee.

Business

Response:

Case#: [redacted] On January *, 2015, [redacted] received delivery from Sleepy’s of a Sealy’s queen size mattress and box spring. On the day of delivery, [redacted] contacted our Customer Service Department claiming that the drivers damaged her walls during her delivery process. We advised [redacted] that her claim would be forwarded to our Driver Liaison Department and the [redacted] of the independent trucking company would be informed.On January **, 2015, a member of our Consumer Relations Department reached out to [redacted]. We advised her we would monitor her complaint until it was resolved by our ‘Driver In-Home Damage Department. On January **, 2015, we were advised by the Driver In-Home Damage Department that they have settled [redacted]’s complaint. She has agreed to accept a settlement check in the amount of $125.00 to cover the expense to repair the damages to her home. We contacted [redacted] on January **, 2015. She was not available, so we left her a message on her voice mail advising that the check was mailed on January **, 2025.We believe no further action is warranted at this time. If you should require any additional information please contact [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dates specified when the check will be mailed is not valid. As of 1/**/15, I have not received the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case#: [redacted] On January *, 2015, [redacted] received delivery of a queen size Sealy mattress and box spring set. On the day of delivery, [redacted] contacted our Customer Service Department claiming that the delivery personnel damaged her walls during the delivery process. [redacted] was advised that a claim was filed with our Driver Liaison Department and the [redacted] of the independent trucking company would be informed.On January **, 2015, a member of our Consumer Relations Department reached out to [redacted]. We advised her we would monitor her claim until it was resolved by our Driver In-Home Damage Department. On January **, 2015, we were advised by the Driver In-Home Damage Department that they have settled the claim. [redacted] agreed to accept a settlement check in the amount of $125.00 to cover the expense of repairing the damage. On January **, 2015, [redacted]’s $125 check (# [redacted]) was mailed to the address on fileWe believe no further action is warranted at this time. If you should require any additional information please contact [redacted] at ###-###-#### or [redacted].

Review: Purchased a Simmons World Class Recharge Luxury Firm Mattress at our local Sleepys. The delivered mattress was 3 inches shorter than the box spring - 76.75 inches. Sleepys claimed 2-3 inches difference is normal, but Simmons website says 79.5 inches plus or minus 1/2 inch tolerance. 5 deliveries later (including 2 no-shows by Sleepys and 2 rejected at the curb because they were as short or shorter! than the [redacted]) we end up with a mattress 78.5 inches - still not within Simmons tolerance - but we were being worn out.We went back into the store 30 days after delivery because the mattress is nothing but a loosely wrapped bag of foam and springs maintaining its shape not much better than a bean bag chair. The mattress has no structural integrity and is literally a lopsided parallelogram. The top overhangs the bottom by a couple inches on the left side. The middle sags and the ticking is loose on top. On top of that it is still short according to manufacturer's specifications. Since it was more than 21 days, it was treated as a warranty claim.Even though an independent mattress inspector sent by Sleepys documented everything I just said above, Sleepys refuses to do anything about it and they are who you have to go through for Simmons warranty replacement. I stopped in again at the local store on 5-** and the [redacted] sent an e-mail to a special customer service e-mail address. "[redacted]" called right away and left a message,but unfortunately my ringer was turned off. I called back twice and left messages. The next day "[redacted]" called during church and left a message. I called back several times to both numbers, left messages but still no return call. Absolutely worst buying experience we have ever had.Sleepys fails to post my mattress review on their website despite two attempts after registering on their website as required. It appears they will not post negative reviews of mattresses. I didn't purchase a cheap mattress, I shouldn't be having this problem.I give them 5 frowns :( :( :( :( :(Desired Settlement: I would like a refund or store credit to replace this mattress. This mattress model obviously has problems as demonstrated by all the unusually short mattresses attempted to be delivered to my house.

Business

Response:

Case #: [redacted]

On February **, 2014, [redacted] received a Simmons Beauty Rest Recharge queen size mattress set along

with two (2) twin size mattresses and some accessories. On March *, 2014, [redacted] contacted Sleepy’s Customer Service

Department claiming that the Simmons queen size mattress was measuring three

inches less in length than the standard measurement of eighty (80) inches. Based on [redacted]’s complaint he was

scheduled for an exchange on March **, 2014. Prior to [redacted] receiving

this delivery, our warehouse personnel made sure to inspect the mattress by

taking measurement to ensure the dimensions were as close to 60”x 80” as

possible. The end result was the mattress measuring 79.5” x 59.75”.

On April **, 2014, [redacted] contacted our Customer Service Department claiming the mattress felt

much softer than before and was also showing signs of visible sagging. [redacted] was unclear of the support for his bedframe and was asked to call

back.

On April **, 2014, [redacted] contacted our Customer Service Department as instructed and confirmed

his bed frame had the adequate amount of support required under the warranty.

[redacted] again stated the mattress was visibly sagging. Since this was what

would be a potential warranty issue, we coordinated for an inspection of the

merchandise. The inspection report revealed measurements within the

manufacturer’s guidelines indicating the mattress met the manufacturer’s

standards and therefore was ineligible for a warranty exchange; Pursuant to the

terms of the warranty, Sleepy’s denied [redacted]’s request to replace the

merchandise. On May **, 2014, [redacted] was contacted by our Warranty Support Department to discuss the

outcome of the recent inspection. Unfortunately [redacted] was unavailable

and a detailed message was left on his answering machine.

Dissatisfied with the results of the inspection [redacted] filed a complaint with your agency. Contrary to the manufacturer’s warranty and Sleepy’s

well-established policies, but as an accommodation to [redacted] we contacted

Simmons Bedding Company and provided them a copy of the inspection results. Simmons

agreed to replace [redacted]’s mattress only. This is as a result of the

report showing that the mattress was slightly shifting to one side. This would

be considered a manufacturer’s defect especially having the merchandise for a

few months.

On June *, 2014, the Customer Relations Department of Sleepy’s attempted to contact [redacted] to no avail.

A detailed message was left on [redacted]’s answering machine letting him

know he can have an exchange of his mattress only.

On June *, 2014, our Customer Service Department received an email from the Mattress Professional in the

showroom advising [redacted] had contacted him and asked for a call back. [redacted] was contacted that evening and advised he was eligible to exchange his

mattress only. [redacted] stated he would return to his local showroom to

start the process.

Since we have resolved [redacted]’s complaint to their satisfaction we believe no further action is necessary. If

there should be any further questions or concerns, please contact [redacted] at ###-###-#### or [redacted].

Review: Bought a sealy cool comfort bed from Sleepys in Nov. 2012, after a little over a year me and my wife started having back and neck pain. It eventually got so bad we endured doctor and chiropractor appointments until realizing it was the bed. After awhile we could feel the sagging of the bed as soon as we layed down. Called sleepys and they said they would send an inspector. After numerous calls over three weeks an inspector finally came. He stated the mattress was lumpy, sagging and not as firm as it should be, he said he would file his report and Sleepys is pretty good about it. Sleepys said it is within manufactures specs and that was it. They did offer to give me another bed at a discount but after spending over 2500 dollars I shouldn't have to purchase another. My last bed lasted over 10 years which is expected not a little over a year. My wife has slept on the couch for over two months now with no problems, I have to sleep in the bed and wake at all hours in pain, this isn't how we should live!Desired Settlement: Replacement - I need a new mattress and would like Sleepys to be easier to work with when an issue arises.

Business

Response:

Case #: [redacted]

On September **, 2012, [redacted] received a Sealy Coolsense firm 72x84 set. On April **, 2014, [redacted] contacted

Sleepy’s Customer Service Department claiming that the Sealy mattress was

sagging. Since this was what would be a potential warranty issue, we

coordinated for an inspection of the merchandise. The inspection report

revealed the mattress was up to the manufacturer’s standards and therefore was

ineligible for a warranty exchange.

Dissatisfied with the results of the inspection, [redacted] filed

a complaint with your agency. On June **, 2014 the Customer Relations

Department called [redacted] to advise her that the inspection results have been re-reviewed for quality purposes

and noticed that there was an error. Most manufacturers require 1 ½” impression to be considered a defect and

[redacted]s mattress showed a 7/8” impression. However, the cooldsense model requires a

different measurement of ¾” to be considered defective.

Since we resolved [redacted]s complaint to her

satisfaction we believe no further action is necessary. If there should be any

further questions or concerns, please contact [redacted] at ###-###-#### or [redacted].

Review: My mattress, which is under warranty has started to sag quite strongly. I was told by a sales rep at a Sleepys location to file a warranty claim. I called Sleepys the week of July **nd to make the warranty claim. They made an appointment for a 4 hour window on Monday July **th for a mattress inspector. The mattress inspector did not show up and did not contact me. I called Sleepys back, and I was told that the mattress inspector would call me back. I did not receive any call. This cycle has repeated 3-4 times over the last 5 weeks. They claim that the mattress inspector is calling me, but I receive no phone call and no voicemails. My phone number is working correctly for a wide variety of incoming calls over the last month, so there is no reason the mattress inspector shouldn't be able to get through if he were actually calling me, and I verified that Sleepys has the correct phone number. I called again today, and was told that they would just have the mattress inspector call me, which is what I was told over and over already. It has been over a month now, and I would like Sleepys to stop doing this endless cycle and just provide me with the warranty they provided.Desired Settlement: I would simply like the promised warranty to be fulfilled without unreasonable delays on the part of Sleepys.

Business

Response:

Case #: [redacted]

On July **, 2013, Mr. [redacted] contacted Sleepy’s Customer Service Department claiming that the mattress he purchased in June 2010 was sagging. Since this was what would be a potential warranty issue, we attempted to coordinate an inspection of the merchandise. Due to a telephone connection error the inspector was unable to reach Mr. [redacted]. Therefore, this delayed an inspection date. Mr. [redacted] filed a complaint with your office citing he did not receive a call to schedule an inspection.

Upon receipt of this complaint from your office, Mr. [redacted] was contacted by our Customer Relations Department in hopes to resolve his claim. Mr. [redacted] has notified us that the inspection has already been completed. We were able to issue his results to him with store credit of his King Koil mattress set in the amount of $449.99.

Mr. [redacted]’* concern is now resolved. If you have any further questions please contact [redacted] at ([redacted].

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Although I am not happy about the month and half of repeated calls to Sleepys in which I was not helped, nor the fact that I was not contacted by the Mattress Inspector until I filled a Revdex.com complaint, at which point the mysterious telephone technical problem that was preventing them from calling was abruptly fixed and they were able to get through, I am very happy with how [redacted] handled the complaint and how she resolved my issue.

Sincerely,

Review: I recently purchased a Tempurpedic Mattress and very expensive ergo adjustable base from Sleepy's in [redacted]. The store got busy and I told the salesman to just call me later when not busy. Later, he called me at home and I supplied him with the information for purchase and delivery. He then emailed me the receipt. I received the receipt the next day and noted that it said no returns/exchanges on the bases and called him back to cancel the bases and to only ship the mattress and regular foundation. He then assured me that was not the policy and had no idea why that notation printed on my receipt and that I could return the bases as well as the mattress, if unhappy during the trail period. Now that I am returning the mattress and want to return the bases as well, even though the salesman agrees that this is what he told me, Sleepy's will not return the bases, stating that they have to adhere to Tempurpedic's policy.Desired Settlement: I want to return the bases and mattress for a full refund as promised.

Business

Response:

Case

#: [redacted]

On

September **, 2013, [redacted] received

delivery from Sleepy’s of a Tempur-Pedic king size mattress supreme breeze, one

Love My Pillow, one side sleeper pillow, king size mattress pad and two (2)

Tempur-pedic Ergo adjustable bed bases

39X80. Sleepy’s and Tempur-Pedic extends

to our customers a ninety-night (90) home trial period.

On

December *, 2013, [redacted] contacted our Warranty Support department and

requested to return the Tempur-pedic mattresses and exchange to the

Tempur-Choice as well as return the motorized adjustable bed base. Sleepy’s and Tempur-Pedic extends to their

customers a ninety-night (90) home trial period which allows the consumer if

they choose to exercise the option of returning the mattress ONLY during the trial period, they would be charged

a $175.00 return fee and the cost of

the promotional accessories provided as a condition of the purchase which

would be debited from their total store credit amount. The Ninety-night trial only applies to Tempur-Pedic

mattress purchases (excluding

adjustable foundations/frames). Adjustable foundations/frames, pillows,

cushions, and accessories do not have a

trial period.” The consumer can also confirm this established

Tempur-pedic policy by visiting the Tempur-pedic web site at [redacted] and clicking on the “Tempur-pedic

Ninety-Night in-home trial”

On

December **, 2013, our records indicate [redacted] reached out to our Warranty

Support Department with the request to return the Tempur-pedic mattress [redacted]

was within the trial period and the mattress was part of the trial as a result

the Tempur-pedic mattress was removed from [redacted]’s home today December

**, 2013 and a refund in the amount of $3,379.47 is pending to be restored in

the same manner in which she paid. In regards to the adjustable bases as the

Tempur-pedic policy dictates and details adjustable bed bases are non-refundable/returnable.

Taking

into consideration there is no documentation of the Mattress Professional

indicating the consumer can return her non-refundable bed base for a refund an

attempt to appeal to the [redacted] has been made on the consumer’s

behalf in an effort to confirm if any monetary relief can be offered.

Since

we have attempted to resolve [redacted]’s concern we believe that no further responses

are required. If I can be of any further assistance or should you require

additional information please do not hesitate to contact me [redacted] at

###-###-#### or [redacted]

Review: I purchased an expensive mattress from Sleepy's on 5/*/2014. I called the company on 9/**/2014 to tell them that the mattress was sagging and the pillow top was caving in on the right side. They informed me that they didn't have anyone to do inspections in the [redacted] area, and I would need to go through the manufacturer for the warrantee which was [redacted]. When I called the company they said they do not do home inspections this was Sleepy's responsibility. Then when I called Sleepy's back they want to mail me out a home inspection kit, for me to take pictures, lift the heavy king mattress myself and measure with a string and do some ridiculous inspection mail it back to them and they'll get back with me. This for a mattress I paid $1200 for just 4 months ago not counting the adjustable foundation. I am livid with this company that is selling mattresses in the [redacted] area, and not informing the community that if there is a problem their company does not have anyone to come out and inspect the defective mattresses. I will also be picketing their store location, as well as filing civil action for a refund of my purchase price.Desired Settlement: Refund I would like Sleepy's to come and pick up this mattress and refund my money. I want nothing to do with this store.

Business

Response:

Case#: [redacted]

We are pleased to advise the complaint filed by [redacted] has been resolved. On September **, 2014, the [redacted] for the Chicago region approved for [redacted] to exchange his king size Carolina Mattress Airgel mattress. [redacted] reselected a king size Serta I-Series mattress and received delivery on September **, 2014.

If we can be of any further assistance or if you should you should require additional information, please do not hesitate to contact [redacted] at ###-###-#### or at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased on 4/**/2011 a full size Sealy Barrington Oak's mattress and box set.

It was delivered and within 4 weeks showed defects. On January **, 2012 it was deemed flawed by manufacturing standards and I payed additional delivery charge for a replacement mattress. It again on 6/**/2013 deemed flawed by inspection by manufacturing standards and another mattress was delivered after waiving another delivery fee (after customer instance and an employee assistance in a CT store after looking for a different mattress (with no avail).

Again on January **, 2013 it was again deemed to not meet company standards.

At this time, I contacted Sleepy's and spoke to a [redacted] and asked for a refund, after numerous discussions including one with a [redacted], she agreed to issue a refund for the mattress although it goes against policy; only if I looked at other mattresses for an exchange in several stores as inventory varies. She also asked I do this with the [redacted].

I did this and did not find a suitable new model and tried contacting the customer service represenative by her direct line on 7/**/13 and 8/**/13 by leaving a message but have not heard back.Desired Settlement: I would like a full refund for the full price of the Berrington Oak full size mattress and box spring I purchased originally in April of 2011.

I understand from the company is disputing a full refund to include the box spring, however, as Sleepy's are awar of and other companies know they will not fulfill a warranty claim unless a new box spring is purchased with the mattress as Sealy.

This will create a hardship for me as I have looked for a refund for a defective mattress made by Sealy for Sleepy's over 3 times and feel I am being forced to select another mattress from their stock which I have not found I am comfortable with.

Business

Response:

Case#: [redacted]

On January **, 2013, [redacted] contacted Sleepy’s CustomerService Department claiming that the mattress that was exchanged in August 2012 was sagging. Since this was what would be a potential warranty issue, we coordinated for an inspection of the merchandise. The results of inspection revealed that the mattress was defective under the manufacturer’s warranty guidelines however, the box spring was not. Pursuant to the terms of the warranty, we agreed to replace the mattress only. [redacted] requested a refund for the mattress currently in her home. In accordance to the manufacturer’s warranty their legal liability is to provide the consumer with a replacement only thus, the consumer is responsible for transportation cost of $99.99, plus tax and any differences in price (see attached). In addition at the time of purchase, [redacted] received an invoice containing a statement of our No Refund Policy which is also posted in our showrooms (also see attached).

In accordance to the manufacturer’s guidelines [redacted] was issued the store credit reflective of the amount she invested in her mattress which was $484.23, plus tax. During [redacted]’s reselection process she was unable to locate a mattress she felt was suitable utilizing her invested funds of $484.23.

On February **, 2013, [redacted] contacted our Customer Service Department and requested to speak with a member of our management team due to her inability to locate a mattress and her dissatisfaction with the manufacturer’s warranty enabling a store credit and not a monetary refund. Our management staff suggested that [redacted] partner with a [redacted] in that area versed in our product line to assist her personally with the reselection process. [redacted] stated that she will think about it and give us call back.

Sleepy’s was surprised to receive this complaint from your office since our records indicate our last contact with [redacted] was February **, 2013, at 12:51pm received by our Customer Service call center where all calls are recorded, dated, timed and logged. In spite of the elongated amount of time it has been since [redacted] has contacted us in pursuit of Customer Satisfaction and to depart from our well established policies and procedures and as a gesture of good will we will offer to refund [redacted] for the purchase price of her mattress only in the amount indicated above of $484.23, plus tax. [redacted] is responsible to contact me at the number provided below to coordinate the removal of the mattress only and begin the refund restoration process.

We believe that no further action is required at this time. However, if I may be of further assistance, please contact [redacted] ###-###-#### or [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to the recent contact from Sleepy’s, although I appreciate their response, I disagree I have not been in contact with them. Although, I apologize for the lapse of time, I have left several messages on voice mail to [redacted] who was the [redacted] I spoke to and was told to call directly since July of 2013. It was because of her lack of response to my calls that I made the complaint to the Better Bureau.

I again, appreciate the refund for the defective mattress and am now aware of the refund policy; however, I still am in disagreement of the practice of not refunding for the box spring. As Sleepy’s is aware of; for a mattress warranty to be honored most companies including themselves require a new box spring to be purchased. I believe that denying me the refund of the box spring is negatively impacting my ability to purchase another mattress at another venue. I would ask for a refund for the full purchase price of my mattress set.

Although, I am disappointed in the quality of the Sealy mattress I have bought, I appreciate the exchanges of mattresses in the past two years from Sleep’s and look forward to rectifying this problem as they have been easy to work with in the past.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted];

Review: Dispute concerns over their version of their comfort guarantee! To make the comfort agreement effective you can not negotiate price on the original mattress set because they will charge you full price on any exchange for comfort! Therefore this makes any change because you are unhappy very expensive, plus you have to pay $150.00 exchange fee, delivery fee and any associated taxes!Desired Settlement: We are willing to pay the difference between the current sales price of the mattress and the current sales price of the exchange mattress! This would satisfy our comfort based upon our understanding of the comfort exchange policy.

Business

Response:

Case#: # [redacted]

On April **, 2014, [redacted] received delivery of a Kingsdown Celeste LXF

pillow top king mattress and a Privia Power adjustable base. [redacted] was

advised about our Comfort Exchange Program at the time of purchase. This policy

states that a customer can exchange their mattress for another that is of equal

or greater value if they are dissatisfied within 21 days of purchase. The

[redacted] purchased their set at a significant discount assuming that they

were entitled to the same level of discount on any set they wished to exchange

to. I advised [redacted] that we can offer the lowest advertised price at

the time of purchase; however it is at the discretion of the Mattress Professional

to offer any additional discount.

Notwithstanding our normal policy and in effort to further satisfy the customer, we invited [redacted] to visit one of our showrooms this weekend as Sleepy’s is having a

Memorial Weekend Sale. We will work with the [redacted] to offer a corporate discount with his reselection.

We will update this response when we resolve the customer’s complaint. If you should require additional information please contact [redacted] at [redacted] or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have not accepted this response as my final decision! I will be receiving another adjustable base next week and if it works with our current mattress to our satisfaction I will advise! Thank you

Business

Response:

Case #: [redacted]

We are in receipt of [redacted]s rebuttal from your agency. [redacted] contacted us and selected a set of sheets to replace the sheets that

were delayed. While we were in the process of ordering the new set of sheets, the customer’s original preference

became available. They should arrive on are around July **, 2014. We have made

every attempt to verify that the sheets are now available and should arrive on

are around the expected date.

This should serve as a final response and we kindly request that your agency close

this complaint as Sleepy’s has made every effort to resolve

customer’s complaint, and have gone outside of our normal accommodation

policies to appease this customer. We believe no further action is warranted at

this time. However if you require more information please contact [redacted] at ###-###-#### or [redacted] for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

However, this company is horrible and I will not recommend buying any product from sleepys! We went thru a horrible experience. And still believe that their comfort policy is not geared to the consumer. I would like this comment to remain so that other customers know what they are getting into when buying from sleepys!

Review: I received a faulty ottoman and called to have the situation rectified on September [redacted], which was the first time that I called the company to have a free return label sent to me. I spoke to a representative named Leslie that said the return label would be emailed to me. However, I did not receive anything. I called back several times and have yet to receive the requested label.

I am completely dissatisfied with the treatment that I have received and would like the problem fixed immediately.

The telephone number, which serves as the purchase number is ###-###-####.

Thank you, [redacted]Desired Settlement: I would like a free return label sent to me immediately.

Business

Response:

Case #: [redacted]

Sleepy’s is in receipt of your inquiry regarding [redacted].

Upon receipt of this inquiry [redacted]’s account was thoroughly reviewed, our records indicate the consumer was advised on September **, 2014, to provide photos of the damage piece. To date our corporate office has received no photographs provided by the consumer.

On October **, 2014, [redacted]’s complaint was received; as requested prior the consumer must provide the necessary photographs requested. Since we have reviewed the consumer’s concern and previously provided the consumer with instruction, we believe no further responses are required. If I can be of any further assistance or should you require additional information please do not hesitate to contact me [redacted] at ###-###-#### or [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not receive the free return label. Today, I sent the accompanying pictures to the representative [redacted]. I would like my free return label.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I did not receive my free return label. I spoke with [redacted] today at 6:28pm and was asked once again if I am sure that the return label was not in the box. It was explained that it was not and she stated that she is still waiting on a reply from the manufacturer for the label. I also stated that I would resend the pictures and I did so as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case # [redacted]

As stated in the previous response once direction is provided on how the consumer should proceed the information will be filtered to the consumer accordingly. In regards to the photos that is being referenced, the photographs were just received on Friday November **, 2014, @ 6:33 p.m. as [redacted]'s niece was made aware. It was relayed that in the attempt to e-mail the photos the consumer's niece repeatedly received a mailer demon.

To reiterate once we are made aware of the requirement by the manufacturer the consumer will be directly notified. Since we have reviewed the consumers rebuttal we believe no further responses are required. If you require additional information please do not hesitate to contact me [redacted] at ###-###-####.

Review: Summary:

I was sold a firm Mattress that felt great in the store but developed into a different feeling mattress after just a few weeks of using it.

Upon complaining I was told that the mattress was going thru a break in phase and it getting softer where I sleep is normal.

This was not told to me at the time of trying the mattress in the store and purchasing. Agai I asked for a firm mattress.

I also expect that a firm mattress should remain firm even up to a few years, not soft in 2-3wks time.

Again I was sold a firm mattress (listed on the tag of the mattress).

Details:

My wife and I went to sleepy's to buy a firm mattress. We were shown a mattress that was listed as "firm". After 2 weeks on the mattress it formed a soft holes in the center of the mattress where each of us are sleeping. We are both average sized people between 160lbs-180lbs. We started to get sore backs and complained. We were told they will exchange the mattress due to a warranty issue. 2 weeks later we had the same issue. Sleep's exchanged it for a 2nd time claiming warranty issues. Now we are on the 3rd mattress and both of us are having back soreness. My wife has recently been to the chiropractor because of it.

Sleepy's wants to send out an inspector to check the mattress before they go any further. I was told I would be contacted by an inspector in 5-10 days.

In the mean time the bed is becoming unsleepable due to the deep pockets that have formed and seem to be getting deeper.Desired Settlement: I want the misrepresented merchandise returned for a complete refund of the product and the shipping cost with out any penalty fees.

Business

Response:

Case #: [redacted]

On April **, 2014, [redacted] contacted Sleepy’s Customer Service

Department claiming that the mattress and box spring delivered in March 2014

were sagging. We coordinated for an inspection of the merchandise as this was

potentially a warranty issue. On April **, 2013, the inspection results revealed

that the mattress and box spring did not meet the manufacturer’s standards and

therefore, were defective. Pursuant to the manufacturer’s guidelines, [redacted]

is entitled to an even exchange or we will offer him a store credit in the

amount of $1,301.88, plus tax to select another mattress set.

We attempted to contact customer on April **, 2014, however, he was not available.

As an accommodation to the customer we will offer to upgrade the customer’s set

depending on his new selection. We will await the customer’s response and will

update this response when we have resolved it.

If you have any further questions please contact [redacted] at [redacted] or [redacted].

Review: I live in Delaware. Once a week a driver drives through the development and throws plastic bags with Sleepys ads inside the bags. The bags end up blowing all over the development and no one picks them up. Plastic bags and newspaper ads all over peoples yards and the street. I have called their number listed on the ad only to be put on hold where nobody picks up. I waited 20 minutes on hold. This is my second attempt to get this company to stop LITTERING on my property as well as the rest of my development. My next step will be to take all the ads that were thrown out the drivers car and wait until the local Sleepys store is filled with customers and dump the entire trash can full of ads on their showroom floor. The entire trash can full of soaking wet newspaper ads and stinking plastic bags. I also intend to file a complaint with Delaware Attorney Generals Office. I have set a camera up to record the license plate of the individual who is LITTERING where I live. There is no reason why this company can not pay the Post Office to deliver its junk mail just like everybody else does. Instead they have chosen to save a buck and turn my development into a landfill with bags caught in trees and blown into fences. Throw the bags in the development where the board members and CEO of Sleepys live. Not where I live.Desired Settlement: STOP THROWING THE [redacted] BAGS IN OUR YARDS & STREETS!!!!!

Business

Response:

Case #:[redacted]