Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to know what details you need me to send to [redacted] in order to access info and receive my gift cardsI will be keeping this open until it is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've actually uninstalled the application and no longer have it installed on my phone Again, in my opinion I shouldn't have had to wait weeks for a response on this and I'm pretty sure had I not filed the Revdex.com complaint that Slidejoy wouldn't have responded at all They didn't resolve the issue in the weeks prior to filing my complaint I understand busy but if you're a customer facing company you should have enough reps to cover your customer complaints and respond in a timely manner weeks is not a timely manner I've also uninstalled the application at this point.Keep in mind that after they finally responded due to this Revdex.com complaint, I reinstalled the software and tried to redeem my available credits Then after submitting my order, there was another delay for whatever reason At this point, I uninstalled the application and figured there would be no resolution I've already given up on this company and will tell everyone I know not to use them or there application.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I feel there is more that can be done about this situation and you gave me no option to prove who I was or my accountYou simply said you can't cause of privacy reasonsIn a previous email you said it was because of needing to verify who I wasBut you didn't even ask thatI explained I know nobody with an android deviceEveryone I know owns iPhoneI am not able to fix this on my end and I feel your excuses are not simply that and you do not wish to fix this issueIt took you several months just to send the card I requested when I did have an android deviceThat tells me it would take another 6+mons for it to happen again if I was able to do it that wayBut I'm not able toIs any of this listed in your agreements when you sign up? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hey [redacted] ,Per our conversation, we are not able to send you the remaining carats into a card because we are unable to provide options for users to redeem their carats elsewhere other than on our applicationAccording to our terms of use; you are only able to accrue, receive, store and redeem carats when signed into your end user account.We cannot enter your account to make redemptions as it would be a violation of our privacy policy, and even if we did, there is no way for us to know for sure that the person we send the code to is actually you, as it was not requested by you on your Slidejoy app and account.We hope you understand that this is for your own security and also rules that we at Slidejoy need to adhere to to continue our business.Please accept our apology for not being able to do as you requested, but we suggest you to borrow an Android device temporarily and install Slidejoy there, login and request a redemptionThis way we will know for sure that you are the actual person that requested a redemption and not anybody elseWe need the owner of the account to request a redemption, not a random person, and we will be able to send you the code straight away to your email even if you don’t have access to an Android device.Thank you.RobSlidejoy CEO
Dear [redacted] , We sincerely apologize for the delay in your redemption and reply to your complaintsWe have had some issues with transactions in November so your payment may have been processed later than the expected dateWe have processed the payments so it should be in your email inbox or in the app of your device, but we understand that you can no longer access the appRegarding the complaints you have filed to our email, we are currently unable to find them with the details we have received from this complaint - although we will search again to give you a response - but just in case, we kindly request you to send us an email to [redacted] once more with your Slidejoy account detailsFrom there, we will be able to send you your missing gift cardOnce again, we apologize for the inconvenience, and we hope we will be able to solve your problems soonYours sincerely, Slidejoy Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They have finally responded to my emails and addressed my problemsEven though payment has not been made yet, I will assume that they will make an effort to do so in the near future Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would like to know what details you need me to send to [redacted] in order to access info and receive my gift cardsI will be keeping this open until it is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've actually uninstalled the application and no longer have it installed on my phone Again, in my opinion I shouldn't have had to wait weeks for a response on this and I'm pretty sure had I not filed the Revdex.com complaint that Slidejoy wouldn't have responded at all They didn't resolve the issue in the weeks prior to filing my complaint I understand busy but if you're a customer facing company you should have enough reps to cover your customer complaints and respond in a timely manner weeks is not a timely manner I've also uninstalled the application at this point.Keep in mind that after they finally responded due to this Revdex.com complaint, I reinstalled the software and tried to redeem my available credits Then after submitting my order, there was another delay for whatever reason At this point, I uninstalled the application and figured there would be no resolution I've already given up on this company and will tell everyone I know not to use them or there application.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I feel there is more that can be done about this situation and you gave me no option to prove who I was or my accountYou simply said you can't cause of privacy reasonsIn a previous email you said it was because of needing to verify who I wasBut you didn't even ask thatI explained I know nobody with an android deviceEveryone I know owns iPhoneI am not able to fix this on my end and I feel your excuses are not simply that and you do not wish to fix this issueIt took you several months just to send the card I requested when I did have an android deviceThat tells me it would take another 6+mons for it to happen again if I was able to do it that wayBut I'm not able toIs any of this listed in your agreements when you sign up? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hey [redacted] ,Per our conversation, we are not able to send you the remaining carats into a card because we are unable to provide options for users to redeem their carats elsewhere other than on our applicationAccording to our terms of use; you are only able to accrue, receive, store and redeem carats when signed into your end user account.We cannot enter your account to make redemptions as it would be a violation of our privacy policy, and even if we did, there is no way for us to know for sure that the person we send the code to is actually you, as it was not requested by you on your Slidejoy app and account.We hope you understand that this is for your own security and also rules that we at Slidejoy need to adhere to to continue our business.Please accept our apology for not being able to do as you requested, but we suggest you to borrow an Android device temporarily and install Slidejoy there, login and request a redemptionThis way we will know for sure that you are the actual person that requested a redemption and not anybody elseWe need the owner of the account to request a redemption, not a random person, and we will be able to send you the code straight away to your email even if you don’t have access to an Android device.Thank you.RobSlidejoy CEO
Dear [redacted] , We sincerely apologize for the delay in your redemption and reply to your complaintsWe have had some issues with transactions in November so your payment may have been processed later than the expected dateWe have processed the payments so it should be in your email inbox or in the app of your device, but we understand that you can no longer access the appRegarding the complaints you have filed to our email, we are currently unable to find them with the details we have received from this complaint - although we will search again to give you a response - but just in case, we kindly request you to send us an email to [redacted] once more with your Slidejoy account detailsFrom there, we will be able to send you your missing gift cardOnce again, we apologize for the inconvenience, and we hope we will be able to solve your problems soonYours sincerely, Slidejoy Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They have finally responded to my emails and addressed my problemsEven though payment has not been made yet, I will assume that they will make an effort to do so in the near future Sincerely, [redacted]