[redacted] RevDex.com, Inc Euclid Ave4th Floor Cleveland, Ohio Dear [redacted] : This reply is in regard to a complaint submitted to the Revdex.com from my customer [redacted] ***Id# [redacted] We installed a new furnace and air conditioning system for Mr& Mrs***The initial job was completed on Friday July 18th Our company received a call from Mr [redacted] on the evening of 7/21/ that there was an electrical smell coming from his Main Electrical panel and that he had turned off the ac system breaker My technician on call that night informed me of the problem and I responded myself that nightAt that time I pulled the panel cover and discovered that the main amp breaker and the amp air conditioning breaker were defective and started to melt the panelI was going to replace both breakers but found that the main electrical panel would need replacingBoth breakers were existing and not installed by our technicians at the time of installationWhen we worked on the panel we installed a new ground fault breaker per code and replaced his existing furnace amp breaker with a new amp circuit for the furnace per codeI explained to Mr [redacted] that we had not worked on those breakers that were defective and would have to have an electrician change the panel which could cost from $ to $Even though we had nothing to do with the offending breakers I offered to split half of the cost at that time During my conversation with Mr [redacted] on the night of the 21st, Mr [redacted] said that he was in the cable business and that he sometimes ran into the same problems with his customersHe stated that they may work on part of the cable system and then the TV doesn’t work and they had nothing to do with the TV going out What occurred at the [redacted] home was a similar situation On Tuesday I checked with my install crew and found out that our permit would allow us to replace the panelSeeing how upset Mr& Mrs [redacted] were I instructed my install crew to change out the panel that after noon and we did so at our own cost on Tuesday July 22nd The panel was totally replaced and then everything was inspected by the city of Parma on July 31st Everything passed inspectionI received your complaint letter from the Revdex.com on July 24th after we had already taken care of the problem on July 22nd I hope Mr& Mrs [redacted] are happy with their new systemI am sorry that they felt they had to revert to the Revdex.comI have been in business for almost years and try to take care of my customers before such an action is necessary Sincerely, [redacted] ***, President Slife Heating & Cooling Inc
[redacted] RevDex.com, Inc Euclid Ave4th Floor Cleveland, Ohio Dear [redacted] : This reply is in regard to a complaint submitted to the Revdex.com from my customer [redacted] ***Id# [redacted] We installed a new furnace and air conditioning system for Mr& Mrs***The initial job was completed on Friday July 18th Our company received a call from Mr [redacted] on the evening of 7/21/ that there was an electrical smell coming from his Main Electrical panel and that he had turned off the ac system breaker My technician on call that night informed me of the problem and I responded myself that nightAt that time I pulled the panel cover and discovered that the main amp breaker and the amp air conditioning breaker were defective and started to melt the panelI was going to replace both breakers but found that the main electrical panel would need replacingBoth breakers were existing and not installed by our technicians at the time of installationWhen we worked on the panel we installed a new ground fault breaker per code and replaced his existing furnace amp breaker with a new amp circuit for the furnace per codeI explained to Mr [redacted] that we had not worked on those breakers that were defective and would have to have an electrician change the panel which could cost from $ to $Even though we had nothing to do with the offending breakers I offered to split half of the cost at that time During my conversation with Mr [redacted] on the night of the 21st, Mr [redacted] said that he was in the cable business and that he sometimes ran into the same problems with his customersHe stated that they may work on part of the cable system and then the TV doesn’t work and they had nothing to do with the TV going out What occurred at the [redacted] home was a similar situation On Tuesday I checked with my install crew and found out that our permit would allow us to replace the panelSeeing how upset Mr& Mrs [redacted] were I instructed my install crew to change out the panel that after noon and we did so at our own cost on Tuesday July 22nd The panel was totally replaced and then everything was inspected by the city of Parma on July 31st Everything passed inspectionI received your complaint letter from the Revdex.com on July 24th after we had already taken care of the problem on July 22nd I hope Mr& Mrs [redacted] are happy with their new systemI am sorry that they felt they had to revert to the Revdex.comI have been in business for almost years and try to take care of my customers before such an action is necessary Sincerely, [redacted] ***, President Slife Heating & Cooling Inc