Slim Down Smart

Thank you for contacting usLet me explain our position on this matterWe did receive somecommunication from *** regarding our supplements on Dec 22nd*** initially signed upfor our online membership and then upgraded her account on Dec 4th for $Our initia!impression was that
*** needed help with the entire program so we attempted to help her.*** was shipped a hard copy of the program, a set of resistance bands, bottles ofSmartCleanse and bottles of SlimBioticsOur terms and conditions to return a product arelocated at the bottom of our homepage *** labelled as T&C"From thedate a member signs up there is a day window to request a return authorization number andhave the product returned.When a member requests a return authorization number, we provide a digit numberTheproduct must be retumed with the RAN on the outside of the package within the day refundperiodIf the RAN is not on the package, the refund is not accepted*** had never beenissued a return authorization number to return the package.Furthermore, the package was returned past our day refund policy on January 9th 2017, whichis also stated under Returns & Subscription Cancellations item noon our terms and conditions***Here is how the cost breaks down with our SmartStart programThe Slim Down Smart book forS19.95, The resistance bands for $29.95, the bottles of supplements are S($each),and $for shippingWe reviewed the returned package, which contained the bottles ofsupplements with the seals in tact.Since the supplements were returned unused, we have issued a credit of $on Feb 27,for the supplements that have been returned