Slim Fire Reviews (%countItem)
Slim Fire Rating
Address: PO Box 23876, Saint Petersburg, Florida, United States, 33742-3801
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Address: PO Box 23876, Saint Petersburg, Florida, United States, 33742-3801
Phone: |
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Add contact information for Slim Fire
Ordered trial from Facebook advertisement. Got call asking my credit card info. when refused to give it the man was very rude; told to him cancel it.
Ordered trial from Facebook advertisement. Got a call asking for my credit card info. to verify; when refused to give it the man he was very rude so I told him to cancel the sample order. I received the shipping charges to my account and the product arrived. There was no information in the box, just the bottles. I tried the product for the 2 weeks with no results. Yesterday there was a charge for $79.95 and today a charge for $69.95. I looked up the company from the address on the bottle and found the 1-877-750-3502. I called and they said that the website detailed the policy when I purchased the item, which it did not. The website only takes you to their contact information. She agreed to give me 50% of the charges and to cancel my subscription. I told her I wanted the full refund due to lack of communication and service on their part. She said she cannot do that. I told her I would call and dispute the charges with my bank and she explained that they would refute the dispute and I would receive no refund. I am going to call my bank to see what my options are since it is a good amount of money to me.
I want the full refund and for the company to be listed as fraud.
I ordered this product a year ago to try, wasnt satisfied with it, and have tried numerous times to cancel delivery and subsequent charges to my checking account. When contacted by phone, I was told its the wrong business. The email led nowhere as well.
Refund I dont want any more product, and resultant charges. I would also like a refund, as it does absolutely nothing.
After reviewing Ms.' complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 169.80. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 10/9; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Our email address is [email protected] and you may reach us at 1-877-750-3502
(The consumer indicated he/she DID NOT accept the response from the business.)
I have many months of unopened product that Id like to return to the company and recieve a refund.
Unfortunately we are only able to go back 60 days for refunds/returns. We have nothing on record of any calls or emails requesting to cancel or a refund. We went ahead and refunded you the last 2 months and refunded you the shipping as well. When our product is shipped there is an invoice in the box with all of our contact info on it as well. 877-750-3502
Misleading advertising. Business practices of htis nature should not be allowed.
On 03/30/18, ordered Slim Fire products and was led to believe that products were free except for shipping and handling charges. On 04/13 & 04/14 my credit card was charged for products that was supposed to be free and according to them within 14 days of non notification subscription will continue. This wasn't discussed at all. Called the company on 04/17 to complain and told them I am not interested at all. Also disputed the charges with my bank. Unscrupulous business practices like this should not be allowed. As agreed on the advertisement, I am willing to pay for the S & H as stipulated.
Reverse charges except the S & H fees as advertised.
After reviewing *** complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded *** a total amount of $ 149.90. Please allow 3-5 business days for this refund to process on to their bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 4/17/18; therefore, *** will not receive any further shipments. We hope *** is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I had a similar experience to the person who wrote the review below. The FREE trial is NOT free. The company starts the "free trial" the day they ship. You do not even have the product. This is such a scam. I was charged over $150 to my debit card on a product I cannot even use. It makes my heart palpitate. Customer service told me it was my fault that I didn't read the fine print well enough. They would do nothing to take off the charges. The manager told me I was just upset because I was stupid.
I ordered a free trial that said nothing about subscribing to a monthly payment. I was charged for something I did not want.
I ordered a "free" trial on 11.23/2017. I did not sign up for a subscription and yet I was sent another bottle in december and was charged 69.95 and then 79.95 on dec 16th I never even received that bottle. I do not know how they charged that amount in the first place considering my card had expired and I never activated another one. When I did receive another bottle in January I immediately contacted the company and told them to cancel my subscription. (that I never signed up for) I was charged for that bottle on january 27th. 79.94 again I was then charged again on february 27th. again 79. 94 was charged to my card that was expired. At this point I contacted the company again and fought them for an extended period of time. they officially cancelled my subscription and promised to reimburse me for all of the charges. I was never reimbursed a single cent. my first order number was ***. for some reason they assigned me 2 different ID numbers (probably so they could charge me that extra 69.95 at the beginning) one ID number is *** the other was ***. I was charged a total of $294.77 and I want every penny back as well as this company to go out of business for unfair practices
I want my 294.77 back plus the interest I was charged on this item. I want this company shut down for dishonest practices considering I was charged twice for one product on the same day (12/16/2017)
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. Our terms and conditions are clearly stated on our website which she must agree to before checking out, Which states, We are offering a 14 day trial of a full 30 day supply of the slimfire product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 159.84 for her last two orders. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 3/3/18; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I CONTACTED SLIM FIRE CUSTOMER SERVICE BY EMAIL AND BY PHONE BACK IN DECEMBER 2017 ASKING THEM TO CANCEL AND STOP CHARGING ME FOR THE PRODUCT SINCE I DID NOT WANT TO RECEIVE ANY MORE PRODUCT BECAUSE IT WAS UPSETTING MY STOMACH AND SHOULD HAVE NEVER BEEN CHARGED SINCE IT WAS A FREE TRIAL PROMOTION. BUT THEY CONTINUE TO CHARGE ME AND SEND ME PRODUCT EVERY MONTH SINCE DECEMBER 2017. WHEN I CALLED THEM AGAIN FRIDAY (FEB. 9TH) TO COMPLAIN AGAIN THAT THEY SENT ME MORE PRODUCT AND CHARGED ME AGAIN, THE REPRESENTATIVE NAMED DEANNA (ID *** TOLD ME THAT SHE COULD ONLY GIVE ME A 75% REFUND FOR THE LAST AMOUNT I WAS CHARGED FOR AND THAT SHE READ IN HER NOTES THAT I DID CALL LAST DECEMBER TO ASK THEM TO STOP CHARGING ME, BUT IT DIDN'T SAY ANYTHING ABOUT ME WANTING TO CANCEL....DOES THAT MAKE ANY SENSE AT ALL'? SHE ALSO TOLD ME THAT SHE WOULD NOT REFUND ME FOR THE DELIVERY CHARGES SINCE THAT IS MY CHARGE. I TOLD HER THAT THIS WAS NOT CORRECT AND THAT I EVEN HAVE AN EMAIL PROVING THAT I REQUESTED TO CANCEL WHICH WAS DATED DECEMBER 19, 2017 @ 5:48PM, AND SHE TOLD ME THAT THEY DON'T EXCEPT EMAILS. SO I ASKED HER WHATS THE PURPOSE OF THE EMAIL THAT THEY OFFER FOR SUPPORT, AND SHE REPLIED AGAIN, "WE DON'T EXCEPT EMAILS, AS I TOLD YOU BEFORE". WHEN I TOLD HER THAT I WOULD BE CONTACTING THE Revdex.com, SHE THREATENED ME TELLING ME THAT IF I DID THAT, THEY WOULD NOT REFUND ME THE LAST MONTHS CHARGES AND I WOULD NOT RECEIVE ANY REFUNDS. PLEASE ADVISE AS TO WHAT YOU THINK ABOUT THIS SINCE I BELIEVE THAT THIS COMPANY IS OUT TO JUST TAKE PEOPLES MONEY! THEY SHOULD BE PUT OUT OF BUSINESS FOR THE WAY THAT THEY HANDLE THEIR BUSINESS!!
Product_Or_Service: SLIM FIRE FORSKOLIN,GARCINIA,&GREEN COFFEE
Account_Number:
Refund I WOULD LIKE A FULL REFUND (PRODUCT AND DELIVERY CHARGES) GOING BACK TO THE BEGINNING OF WHEN I ORDERED THE PRODUCT SINCE THEY HAD A MONEY BACK GUARANTEE AND THE FIRST PRODUCT SHOULD HAVE BEEN FREE ANYWAY. THEY SHOULD BE CHARGED A PENALTY FOR FRAUDULLY CONDUCTING BUSINESS. THANK YOU, *** XXX-XXX-XXXX
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. Our terms and conditions are clearly stated on our website which she must agree to before checking out, Which states, We are offering a 14 day trial of a full 30 day supply of the slimfire product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 149.90 for her last two orders. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 2/9/18 when was the time she called in to cancel her subscription; therefore, she has not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I sent this letter yesterday to the customer service dept, but I don't have any hope that they will do anything about it.
Customer Service
PO Box ***
*** NJ XXXXX
RMA - ***
On December 4th, I requested a free trial for 2 products. I didn't receive the order until December 10th, and apparently I have a 14 day trial to try the product before I am charged? (I thought it was 30 days). On December 19th, (only 9 days after I received the product) I received a charge on my credit card. Immediately I sent an email to your customer service (see enclosed email) indicating that I would like the subscription to be cancelled and refunded for the charges, as I have not yet been able to even try the product.
I followed up with another email on December 27th and 2 other emails after that, with no response from your team. (see enclosed emails)
Today, January 22nd, I spoke to 3 separate Customer Service team members, and all were incompetent. Charlene, ID 037 another Agent who hung up on me and then a Supervisor Amy ID 080. Each one was rude, and would not listen to a word I was telling them. They kept trying to offer me a 35% discount or even a 50% discount on your advertised free trial, what a joke!
What I have requested is a full refund for the products you charged me totalling$309.75
Charges to my bank account for free trial, before I can even use the product:
â?¢ Dec. 19th $69.95
â?¢ Dec. 20th $79.95
Charges to my account without ever receiving any products.
â?¢ Jan. 19th $74.95
â?¢ Jan. 20th $84.90
Customer service agent said I would need to return by Feb. 18th to receive a refund with a re-stocking fee of 9.95 each????? What is this?
As far as I'm concerned, I cancelled my subscription on December 19th (see email) and you guys are still sending me products and charging my account and now you want a restocking fee on top of it? I don't think so!!
If I don't receive a full refund of $309.75 on my account and I better not get charged a restocking fee, I will be blasting this information all over the web, letting people know that you all are just a bunch of incompetent scammers that don't know what you are doing. Furthermore, you will have a lawsuit on your hands that will cost you well over $300 for the inconvenience and for charging my bank account illegally without my authorization. I expect this refund to be in my account February 15th at the latest, or you will unfortunately be dealing with a lawsuit.
***
zip Code
I ordered 2 week trial. When called due to product not working properly I was advised I could not get a refund.
I ordered SLim fireForskolin 12/28 for a 2 week trial. The product did not work as it says. Then I noticed a 79.99 charge to my card so I called and requested a refund and when told that was not how things work I asked to speak to a supervisor then was told the person on the phone was the supervisor and there was noone else I could talk to.
100% refund due to product not working.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. Our terms and conditions are clearly stated on our website which she must agree to before checking out, Which states, We are offering a 14 day trial of a full 30 day supply of the slimfire product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. She did not contact us until after her trial was over. In addition, we would like to confirm that her account with us was cancelled when she called in on 1/15/18; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
As a company that should stand by their product, if a customer report product not working then they should be given a refund. Instead I was very rudely spoken to in the phone and no refund was offered.
we would like to apologize for the misunderstanding, An im sorry you were spoken too rudely, Which we did note on the agents profile of your complaint.
Charged my credit card with out my knowledge. I want a Full refund.
Bought on 12/26/2018 got in the mail on 1/3/2018 Charged card on 1/7/2018
They have started the process of 75% of my refund but I want 100% of it
I did not know that they was going to charge my card 79.95 and 69.95. If I would have known this I would not even tried it. I called on 1/8/2018 after I got the product on the 3rd of jan. I want my full refund. Spoke to the first person and she said all she could do was 50% because it was open. I said that I wanted a supervisor and that person got on the phone and told me if it was not open they could have done all money but a restocking fee. You know the productwould be open so they would charge a fee either way... this is a trap. I want all of my money. They know you are going to open it. That is how they got you. That's when they say they will do 75% back. It said to be a trail. So either way they have u and will not refund u ur money. At least not all of it. 79.95 and 69.95 is a Lot of money to us working folks.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. Our terms and conditions are clearly stated on our website which she must agree to before checking out, Which states, We are offering a 14 day trial of a full 30 day supply of the slimfire product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 112.42 on 1/08/18. In addition, we would like to confirm that her account with us was cancelled when she called in on 1/8/18; therefore, she has not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont agreenwith this. It says trial time frame but if you open the bottle and dont want them you still are required to pay the full payment. I told them I would return the rest of the pills and they said the only way they will take them back is if they were closed and sealed. So no matter what they where getting their payment. And I was going to have to pay. I had no choice to pay them more money then I thought I would have too. Yes, they gave me some of my money but they should not keep any of it besides the original amount. It is a trap. If I did not want the meds I should have been able to return them with out extra charge. I dont mean to ramble but they should never say trail they need to say that if ypu open thw pills you will have to payfull price. If you hold on to the bottle and dont open it. We will give ypu the chance to return and not charge you.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was one day late. The response "I hope your happy with that?" Really? That is such crazy on your part. When I spoke to the manager it should have been fixed then. I should not had to contact Revdex.com to get you to do the right thing. Customer service is the key. You are kinda rude with that comment above. I will never buy from you or your company again. Plus I have learned never to buy anything like that again online. Thank you for showing me why. I think that whom ever is the boss in your company should read all out going responses. You should have said " We are sorry that tou did not understand our in small writing rules. But here in good faith we are returning the money that we kept. And we hope you have a great day." But I will take the money you sent and be done. The complaintwill be closed but I am sure I am not the only person that this happened to. Good luck with your product and IT would be a good thing if you make sure it is in bold letters that you will charge that kinda money after 14 days. As for Revdex.com THANK YOU for getting the rest of my hard earned money back. I have learned a big lesson.
we do refund if the bottle is open it just has to be within the 14 days.From the notes on the account they gave you a discount that you agreed to, However I did go ahead and refund the remaining amount. I hope you are happy with that.
I cancelled the monthly subscription and was charged a monthly fee of $69.99
I placed and order mid December. It was a special and only had to pay shipping. I had to call before 12/27/17 to cancel so I wouldn't be charged the next month. I called on 12/208/17 and cancelled. On 1/3/18 I was charged $69.99. I called the company and they confirmed the call on 12/20/17 was to cancel, but said their representative didn't cancel the account even though I was told she did. The call representative said she could issue me a 45% refund of the amount charged and I said I wanted 100%. She consulted with her supervisor and told me she could issue a 50% refund. Again, I declined and ask to speak to a supervisor. Once connected to the supervisor agent ID I was told I could have a 50% refund. I said it was unacceptable since I had called within the appropriate time to cancel and was assured it was taken care of. It was their employee who made the mistake and I wanted a full refund. The supervisor told me she would issue me a 100% refucd in 6-12 business days.
I am hoping the supervisor I spoke too will have processed the 100% refeund in which I have the transactiod ID # of XXXXXXXXXX. I would apprecaite if the Revdex.com could follow up with both parties to make sure this was cxompleted,and if not to help me to recieve the amount owed to me.
I haven't been in contact with the company. They did however issue me my full refund.
Thank you
I was charged $79.95 on dec. 26, 2017 for forskolin product, after I purchased under the impression it was a FREE trial with cost of shipping.
After seeing this product endorsed by Dr. Oz, I purchased the FREE trial, and only paid for shipping. I did not see any indication that I had to send the product back and cancel within 14 days, or that I would be automatically subscribed to the product and charged $79.95. When I contacted the Company, they said they could offer a 35% refund or I could return the unopened product and pay a restocking fee of $9.95. In addition to the restocking fee and the shipping I already paid, that's basically $15 to return it. As previously stated, I saw no indication of a 14 day cancellation period. They stated it was in the small print on the website. Really? Seems like a pretty BIG amount of info that they leave in the SMALL PRINT. I also asked to speak with a supervisor, who was very rude and refused to make this right. She also refused to let me speak with anyone else. The only thing they did was cancel my subscription so I would not receive any more product. This is not proper business practices
I would like a full refund.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. Our terms and conditions are clearly stated on our website which she must agree to before checking out, Which states, We are offering a 14 day trial of a full 30 day supply of the slimfire product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. She did not contact us until after her trial was completed, As what was explained to her if she can send back the unopened product we could refund her minus a $9.95 restocking fee. In addition, we would like to confirm that her account with us was cancelled when she called in on 12/27/17; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course I contacted them after the trial because my credit card was charged and I didn't know why! It is NOT clearly stated on their website. It is my fault for not researching this company first, this is not the first time thus exact complaint has been made.
Again we would like to apologize for the misunderstanding.
The company falsely advertises a free trial product 30 day money back guarantee and charges your card after 14 days for a subscription.
The company sets advertising up on social media such as Facebook. When you click the Facebook ad, the company falsely advertises a free trial product 30 day money back guarantee and charges your card after 14 days for a subscription. If you are on a mobile device, it brings you to a pop up page that you cannot get back to once the order is placed. The mobile pop up ad DID NOT disclose information about what their policies were and that you would be charged for future orders, etc. Then when the product is received, it arrives in unmarked packaging with no logos, company name, phone number, website, etc. The packing information has zero information for contact listed as well. I e-mailed the support e-mail that was listed on the product bottle since no other information was supplied on packaging or the packing slip and asked to be removed from all future mailings and subscription on December 14th due to an adverse reaction. They never responded and charged my card $79.95 on December 22, 2017. The lady on the phone was extremely rude and kept cutting me off. They would not issue a refund and said they didn't have to provide contact information on their packaging or order slips. That it was on the initial website when I ordered - that I could no longer get to via mobile pop up.
A full refund is required as they make it extremely difficult for company contact, so they can purposely do this to people. I had to obtain their number through my bank via the transaction. That was the only way I was able to even obtain a number. I tried googling it, finding the ad on Facebook again, looking on the packaging, looking on the order slip, etc. I did attempt contact via their support e-mail listed on the bottle as well with zero acknowledgement or response.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. Our terms and conditions are clearly stated on our website which she must agree to before checking out, Which states, We are offering a 14 day trial of a full 30 day supply of the slimfire product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded in full Ms. a total amount of $ 79.95 on 12/22/17 when she called to cancel. In addition, we would like to confirm that her account with us was cancelled when she called in on 12/22/17; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I saw an advertisement from this Company Slim Fire with Dr. Oz advertising their product, Slim Fire Forskolin and Slim Fire Garcinia on a free trial.
They had the sign flashing stating sign for free trial now, only pay for shipping handling. I did not see any indication that I had to send product back and cancel within twenty days if I didn't want the product, also I enrolled in their subscription and I would be sent production on a regular basis. I was charged a total of $149.90 for the two bottles. When I contacted the Company and tried to send the product back because with my medical condition I could not use it. I was told that I didn't contacted before the trial period was up, I would be charged for the product. I told them that I didn't see anything stating that:they said it was in the small print and a lot of people don't read the fine print. The only thing that they could do was to cancel my subscription so I would not receive any more product.
Product_Or_Service: September 2017
Refund I would like a refund for the total price, because the way they advertised the products was deceptive. It was not fully explained about the time frame of returning the products. With the flashing icon saying order your free trial today I understood it to mean that after trying the product and liked it then place an order.
November 30, 2017
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 149.90. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 10/13; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the Company's response, because I cannot afford to be charged $149.90 for a product I can not use. I apologize for my misunderstanding of their polices.
This Company is using deceptive advertising Practices.
I saw an online advertisement with Dr. Oz advertising the Slim Fire products for free trial.
It stated I would be charged the shipping fees. received the products, I didn't see a shipping list, and I did not understand that I only had days to cancel if I did not want the products, if not I would be charged for the products and be enrolled in the program for recurring orders. When I contacted their support services I was told that I could not return the items, but they would cancel the subscription, but they could not refund my money,$149.90.
I am requesting a refund because it was not clear in the advertisement about the cancellation time and the subscription. The agent said that the conditions were in the fine print and many people don't take time to read the small print. I feel that I am are being taking advantage of. After receiving the products and finding out the I could not use it because of my medical condition, I called and asked to send the product back, everything is still sealed, was told I could not and they could not refund my money.