Slim Life

I attempted to return a product twice to the address provided by the customer service reps for a refund to have the product returned to me twice.
On June 20, 2018 I called Slim Life Labs to cancel my subscription and return a product (bottle of Forskolin Extract)that I received for a refund. I spoke with customer service rep *** She cancelled my subscription (CXXXXXXXX) and provided me the address to return (PO Box 35530 St. Petersburg FL 33743) the product for a full refund minus a 19.95 restocking fee, which I was never made aware of prior to this call. She also provided me with the needed return merchandise authorization number RMAXXXXXXXX. I sent out the product on 6/23/19 from the North Wantagh post office- USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. I was informed by the postal agent working that the zip code I was porvided was not coming up in the system. He advised me to change the last 2 digits in order for the package to be deliverable (33743 to 33705). On 6/26/18 I received a text alert that the package had been delivered, but waiting to be picked up by an agent. I called slim life labs again on 6/28/18 and spoke with customer service rep *** because I was concerned that the product I had sent was still at the post office waiting for an agent to pick it up. I was assured that the product would be sent to the warehouse and the return would be processed in 3-10 business days. A few days later I received the product back at my home. The post office label was highlighted "unable to forward". So I went back to the post office on July 5, 2018 and resent the package with the complete address provided to me by the slim life labs customer service rep. The post office agent again informed me that the zip code was not valid for the PO Box, but I explained what happened the first time and insisted that the zip code be kept as 33743 because I did not want the product to be returned for a second time. The tracking number for this package was USPS XXXXXXXXXXXXXXXXXXXXXX. The package was delivered to an agent on 7/9/18. I called and spoke to supervisor agent # *** on 7/26/18 to check the status of my return. He checked the tracking number for me and insisted that refunds take time to process and that the refund should be processed by the end of the following week (8/3) and said I could call back and speak with him directly if the refund was not in my account by that date. The package was then returned to my home (again) the following week with a post office label that had "unable to forward" highlighted on it. I called the company again on 8/2/18 and spoke with customer service rep *** She explained to me that the address I used was correct and she did not know why the product had been returned. She gave me two options: attempt to return the product for a third time to the same address or take a 40% return for the product. I told her that I felt that was very unfair and poor business practice since I had done exactly what was asked of me by the company to get my full refund minus their restocking fee. I asked to speak with a supervisor and I was told that there was not one available. I offered to wait on hold to speak with someone. I also asked to speak to the supervisor I had spoken with on 7/26 and was told that I could not request to speak with anyone specifically. When I insisted on speaking with a supervisor for the 3rd time I was offered a 50% refund or attempt to return the product again for the greater refund amount. I refused this offer and again insisted on speaking with a supervisor. I was then put on hold to wait for a supervisor for about 5 minutes. When customer service rep *** returned, she told me her attempts at connecting me were unsuccessful and she would be disconnecting the phone call as she could not help me any further. That was my last attempt at contacting the company. I am extremely frustrated and exhausted with the process. I am hoping the Revdex.com can help me receive the proper refund that I am owed.

Slim Life has fraudulently charged my account three times in the last week.
I purchased Slim for Life in April. I received a sample and the first shipment and paid for those. May 18th, I cancelled my account from any future shipments. I have been charged since then on June 15, June 20, and June 21. I have called this company on three separate occasions - May 18, June 21, and June 22. June 21, they said that I would receive refunds on the charges from June 15 and June 20 and I am waiting for those. I called again because of another charge on the 22nd and they told me it was a refund, but my on my bank statement, it clearly shows yet another charge. All of these charges were posted to my account without any product accompanying the charges.

Signed up for Free Trial - never saw any indication of signing up for monthly subscription on any web pages I viewed or agreed to in signing up.
They have been shipping me monthly bottles of Forslolin Extract, starting in April, and billing my charge card for $89.92. I filed a dispute through my credit card company, and blocked future payments. However, Slim Life just changed the billing name to bypass the payment block. I was forced to close my credit card, as a result.

I have tried to reach them by phone, and was put on hold automatically for over 30 minutes. After several attempts, I tried emailing my cancellation and asked for shipping labels to return product in hand at no charge to me. No reply to this communication, and they proceeded to send me another bottle in June.

Placed an order for one dietary supplement. When my order arrived there were two other supplements that I did not order. I contacted the company to request a return label for the items I did not order. I just received an email a few days later requesting to call for security reasons. By this time my bank account had been charged an extra $37 for products I did not order. When I called the company they requested my credit card number I had used to order - When I would not provide this, they stated they could not pull me up in their system and someone would get back with me in 48 hours. I had another similar call today so I asked to speak with a supervisor who stated I was charged for the products that I received, I again stated that I did not order the products and wanted to return them and receive a refund. I was offered a discount on future purchases instead. I declined as I would never order from this company again. I contacted my bank to have a hold placed in my account until this could be resolved and learned that 2 additional charges had already been posted to my account for over $89 each. I again contacted the company and was told that I had signed up for a subscription. The company was unable to provide any contract or order number where "I signed up" for this. They again offered me a discount on future purchases and again refused to refund the money they have debited from my account.
The emails that I received when I placed my initial orders do not even contain an order summary or order number.
Product_Or_Service: Forskolin extract