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Slim X Genie

13266 Byrd Dr # 813, Odessa, Florida, United States, 33556-5319

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Slim X Genie Reviews (%countItem)

• Apr 15, 2020

Pd. $2 /product samples. W/O my consent my account has twice been charged $85.88 & $91.50. Rep said repeatedly no refund bcuz outside trial period.
Ordered samples of Nature Keto and Forskolin for $2.
On 4/4 my account was charged $85.88 by Slimgreeenfitnessdiet 855-200-6018 NY
On 4/7 my account was charged $91.90 by Slimgreeenfitnessdiet 855-200-6018 NY
I called again and again but no one ever answered the phone at 855-200-6018

I did not authorize the charges to my card nor did I knowingly agree to be billed for this product.

Found paperwork for samples with name Slim X Genie. Called 866-510-6103
Rep answered. Told her my complaint and she repeatedly insisted that no refund could be issued because I was outside the trial period. I repeatedly asked to speak the manager. After one of these requests she came back and told me she could refund me ~$20 on each product. I continued to insist on full refund and continued to ask to speak to manager. I was told the manager was unavailable. I told her I would sue the company. She came back and offered me refunds of $75.88 and $81.19. They were keeping $10 for shipping. I continued to insist on full refund. Asked for name and location of company and CEO.

Desired Outcome

I expect a COMPLETE refund of charges less the $2 I agreed to. My assumption is that this firm is disreputable. They are definitely deceptive. If I am not contacted by the company and assured of the COMPLETE refund of all money charged to my account I will take this story to Facebook and Instagram.

I've cancelled my so-called subscription but they continue to send me their product. No return available. I've emailed customer service and no reply!
I ordered their product, being careful it wasn't a subscription. They send it to me every month, there is no response from their customer service, there's no return address. I've emailed them several times. They do not respond! Their product is junk and no one will talk to me. I've even tried to call their 888 number and no one answers. I usually don't report companies however this one is infuriating me! It's a full blown scam and it's sad when they prey on women! I am a single working mom and yes I fell for their scam but to ignore my pleas to cancel whatever they are sending me is wrong. I made sure it wasn't a subscription but they send me this every month! I need it to stop! There is no one listening

Desired Outcome

I want them to stop charging me for this awful product and stop sending it to me. Cease all transactions with me! That's what I want! This is a horrible company.

Slim X Genie Response time Oct 17, 2019

This response was taken verbally by Revdex.com:

At this time we show that the consumer account has been canceled and the consumer was given a refund as of 9/28/19.

Was hung up on twice and issue was not resolved.
I called in regarding the account and I had a customer service agent hang up on me. I called back in to resolve the issue and was transferred to a supervisor who also hung up on me. I was on the phone for about a half hour without the issue being resolved and hung up on twice.

Desired Outcome

I already called my bank to dispute the charge and gave them my info. I want them reported to Revdex.com to make sure they resolve their customer service issues.

Slim X Genie Response time Oct 17, 2019

This response was taken verbally by Revdex.com:

At this time we show that the consumer account has been flagged as a chargeback has been filed.

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Address: 13266 Byrd Dr # 813, Odessa, Florida, United States, 33556-5319

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Web:

www.ketogenicvalley.com
www.slimxgenie.com


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