Slim Zero Garcinia Cambogia

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Slimax Garcinia and the Slimax Coffee ) on a day trial basis back on 07/03/and paid the shipping and handling fees of $and $The trial expired on 07/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/17/$for the Slimax Garcinia and $for the Slimax Garcinia.Customer contacted our Customer Service on 07/17/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 07/03/for Slimax Garcinia in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 07/17/for Slimax Coffee in the amount of $Here are the refund confirmations:$Trans ID: [redacted] dated 08/05/ $Trans ID: [redacted] dated 08/05/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have my last name listed in their database is: " Fill " In addition I supplied them with my Order Number that was given to me by their company Order Number: [redacted] They also have my full address where they sent the product too from the Order Number that their company provided to my email address which they have I find it very hard to believe they could not verify my information.I attempted to resolve this matter with them directly and they choose to hang up on every phone call I made I asked to speak with a Supervisor and was assured by one of their telephone representatives that if I provided my name they would transfer me to one Moments later after being put on hold, they disconnected the call...AGAIN! Regards, [redacted]

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,the customer ordered our Garcinia and Mango cleanse on a day trial basis back on 08/18/and paid the shipping and handling fees of $and $The customer contacted our customer service on 08/23/and requested a refund for the shipping cost of the Mango cleanse so we processed a refund of $and gave the customer an extended trial period for the GarciniaThe trial expired on 09/16/and due to the fact that our customer did not contact us again to cancel they were subsequently charged for the Garcinia on 09/16/2017: $for the original order.The customer later contacted our Customer Service on 09/26/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/16/2017:$for the Garcinia for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 10/11/ The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia product on a day trial basis back on 03/05/and paid the shipping and handling fee of $4.95.The trial expired on 03/19/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 03/19/and requested for her subscription to be cancelled,which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund,$for the Garcinia charged on 03/19/for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 04/03/2017.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Sorry for not getting back to you sooner.FYI, company refunded August charges but not June and July charges of just under $per monthThank you! [redacted]

As previously mentioned we have already provided a full refund,$for the Garcinia charged on 03/19/for any misunderstanding.The $charge that the customer is referring to was for rush processing which was paid to the postal service.However as it's our mission to assure all of our customers are 100% satisfied we have provided a courtesy refund of $We apologize for any inconvenienceHere are the refund confirmations:$Trans ID: [redacted] dated 04/03/2017.$Trans ID: [redacted] dated 04/13/2017.Sincerely, Slim Zero Garcinia Cambogia

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I've attached a copy of the terms and conditions retrieved from the website in question. You will note that the fact that this is a subscription is buried in section 4.2, and the amount listed in the terms and conditions does not reflect what was charged. The company has not responded to why I was charged $89.95, when their terms and conditions states $85.97. They also did not refund the additional $1.95 I was charged on the day of purchase, and no explanation has been given for that charge.Additionally, I still maintain that their website is misleading. The significant discrepancy in price advertised versus price charged ($5 v. $90 total) should be clear on their website, or displayed prominently in the terms and conditions. Additionally, the "Terms and Conditions" is not accessible, through hyperlink or other mechanism, with the 'checkbox' - instead, a customer has to scroll to the bottom of the page and click on "Terms and Conditions." Besides the buried note in section 4.2 of the T&C, no warning is provided - on the confirmation page, the order confirmation e-mail, or the shipping e-mail - that a customer is signing up for a subscription service, or only has 14 days from the date of order (not the date of shipment or the day the product was received) to cancel the trial.I will not consider my complaint resolved until the website is changed, the price discrepancy and the additional $1.95 charge are explained. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've attached a copy of the terms and conditions retrieved from the website in question You will note that the fact that this is a subscription is buried in section 4.2, and the amount listed in the terms and conditions does not reflect what was charged The company has not responded to why I was charged $89.95, when their terms and conditions states $ They also did not refund the additional $I was charged on the day of purchase, and no explanation has been given for that charge.Additionally, I still maintain that their website is misleading The significant discrepancy in price advertised versus price charged ($v$total) should be clear on their website, or displayed prominently in the terms and conditions Additionally, the "Terms and Conditions" is not accessible, through hyperlink or other mechanism, with the 'checkbox' - instead, a customer has to scroll to the bottom of the page and click on "Terms and Conditions." Besides the buried note in section of the T&C, no warning is provided - on the confirmation page, the order confirmation e-mail, or the shipping e-mail - that a customer is signing up for a subscription service, or only has days from the date of order (not the date of shipment or the day the product was received) to cancel the trial.I will not consider my complaint resolved until the website is changed, the price discrepancy and the additional $charge are explained
Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Slimax Garcinia and the Slimax Coffee ) on a day trial basis back on 07/03/and paid the shipping and handling fees of $and $The trial expired on 07/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/17/$for the Slimax Garcinia and $for the Slimax Garcinia.Customer contacted our Customer Service on 07/17/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 07/03/for Slimax Garcinia in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 07/17/for Slimax Coffee in the amount of $Here are the refund confirmations:$Trans ID:*** dated 08/05/ $Trans ID:*** dated 08/05/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,the customer ordered our Garcinia and Mango cleanse on a day trial basis back on 08/18/and paid the shipping and handling fees of $and $The customer contacted our customer service on 08/23/and requested a refund for the shipping cost of the Mango cleanse so we processed a refund of $and gave the customer an extended trial period for the GarciniaThe trial expired on 09/16/and due to the fact that our customer did not contact us again to cancel they were subsequently charged for the Garcinia on 09/16/2017: $for the original order.The customer later contacted our Customer Service on 09/26/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/16/2017:$for the Garcinia for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 10/11/ The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***Unfortunately we are still unable to locate an account with the information providedPlease provide the last four digits of the card used to make this purchaseIn addition please make sure you are contacting the correct party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:*** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we do not have enough information within the complaint to locate the customer
Please make sure the customers information matches the order to be able to resolve this complaint.Thank you,*** ***

To *** ***: Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our product the Slimax Garcinia on a day trial basis back on 08/31/and paid the shipping and handling fee of $The trial expired on 09/14/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 09/24/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 09/14/for the Slimax Garcinia in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 10/12/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia product on a day trial basis back on 03/05/and paid the shipping and handling fee of $4.95.The trial expired on 03/19/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 03/19/and requested for her subscription to be cancelled,which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund,$for the Garcinia charged on 03/19/for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 04/03/2017.Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:*** Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we do not have enough information within the complaint to locate the customer
Please make sure the customers information matches the order to be able to resolve this complaint.Thank you,*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Coffee products on a day trial basis back on 03/15/and paid the shipping and handling fees of $and $4.95.The trial expired on 03/31/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/31/$for the Garcinia and $for the Coffee.However the $for the Coffee was declined and later went through on 04/14/2017.Customer contacted our Customer Service on 03/31/and requested for the subscription to be cancelled, which we did.Customer contacted us again on 04/07/requesting a refund.Our Customer Service offered the customer a refund of $67.46,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges on 03/31/2017,$for the Garcinia and $for the Coffee for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 04/21/ $Trans ID:*** dated 04/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear *** ***Our company, Slimax Garcinia strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://slimaxgreencoffee.com/terms-conditions.html.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-752-or [email protected],Slimax Garcinia [email protected] us why here