Please see attached letter from *** *** Mark ***.August 18, 2017Revdex.comEuclid Ave., 4th Fl.Cleveland, Ohio 44115-2408RE: ID#***To whom it may concern;Our *** ***, Mark *** called and spoke with *** ***and discussed the series of events
She was upset we told her she neededan alignment and was told by *** it was just a broken belt in the tire.We originally told her the van shouldn’t be driven off the lot, but had a hardtime getting us to put on spare She had no money so she hat to go to ***to use her *** cardMain reason she was upset was we did not call back.I explained that I was on vacation and apologized for the poor customer service.I told her I would get more information from tech and call her back.Left message at 430pm yesterday and have not heard back.Mark *** ***Sliman’s Sales & Service
SLIMAN'S SALES & SERVICE, INC. LEAVITT RDAMHERST, OHIO *** *** In response to complaint, this vehicle originally came in on May 12, with transmission concernsAt that time there were no codes, no check engine light on and no duplication of any transmission
issuesNo repairs were warranted at that time and mileage was Vehicle came back on November 27, with transmission slipping & clunking noise and check engine light coming on and then going offTechnician determined through diagnosis the transmission needed replacedMileage was Mr*** had a year or mile warranty which ended on September 27, Mr*** was advised to call Chrysler for assistance and as a goodwill gesture Chrysler agreed to pay for half the repairVehicle was completed and customer was called to pick up and bring back loaner vehicleWhen we were finally able to reach Mr***, he had informed us he had been in the hospitalMr*** informed us of how busy he was so we offered to deliver his vehicle to him and pick up the loaner we were giving him free of chargeMr*** asked if we could call when we were coming, we did call, no answer and drove The vehicle to his house and delivered it to him. We understand that his vehicle not starting the next morning was an inconvenience for Mr*** but we had no idea it would not have started since we drove it there for him And everything was working. We at Sliman's strive to ensure that each and every customer is satisfied with the service They are givenThis was an unfortunate situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The valve body was replaced (7-13-at the cost of 921.17), if it wasn't needed then why did I pay for it? I then took it back again and was told that the valve body they put in was bad and needs to be replaced The trans wires I refer to are only because on 8-18-when I talked to the customer service person, I was told that they were looking at the trans wires or power module On 8-30-I was told that the wires weren't there yetOn 9-14-I was told that they were still waiting on the wires, I clarified the transmission wires I was told that the wires were on back order On 9--I was told that the wires were fine and I didn't need them Part of the reason my *** was there so long was because it took a month to figure that out???? If I didn't need them, why were they ordered and I was told they were on back order? When the *** was driven off the lot, it still hesitates and slips, it was not "fine" It only needs to sit maybe minutes for it to hesitate again when shifting, not "a long time" Nothing has changed since it was first brought to them in If they want to call the shifting problem a "slip", they knew there was still a problem after doing what they call a "transmission overhaul" They have had too many chances to fix it and they continued to misdiagnose
November 7, 2016Revdex.comThe transmission was rebuilt 7-15-at miles.The valve body was not replaced because it was not bad The *** would not have shiftedFor the last year if it was bad, and a veteran technician know this The trans was rebuilt properlyOr would not still be shifting properly as it is today The wires the customer keeps referringTo, I think are the transmission lines? None of the veteran technician know what the wiresWould be(No such thing) The reason they suspected the lines were because of the aftermarketFittings (not installed here) Thought there may be some obstruction in lines but they were okAgain, the reason the *** was here so long was customer did not want to spend any more money toRepair which I understand This *** shifts fine except for a quick shutter when 1st startingOff after sitting for long period of time Runs and shifts great all other time.The dealership understood her frustration and wanted to help and that is why they offeredHer $for an eleven year old *** with a lot of rust and 160,miles on it
Thank you for giving me some time to review the Revdex.com letter and claim infoAfter I read the info supplied I can tell you the employees involved in the sale and purchase by the complainant were handled in a professional and thoughtful mannerThe worksheet and the buyers order utilized and signed by
the complainant both state in print the trade in value as $The complainant agreed to a monthly payment of $a month before we sent the application to the lenderAfter lender approval, she signed a bank contract at $monthly and drove her new van homeAt no time in the negotiation of the sale did a statement or promise of $for her Chrysler come into playI have never had an issue with the salesman involved in this transaction as wellI also was the manager that approved the sale structure that eveningThere were no issues or pressure that day for her and at no point did the complainant ever state to the salesman or myself she was unhappyThe complainant has refused to speak directly to the salesman and myself on the beliefs she has to what happened that nightAll after sale communication by her has solely been by her threatening texts to the salesman and an email to the dealershipThankfully, it is very rare I need to defend our sales practices here on the basis someone was unhappy with their purchaseUnfortunately, I also do not see the complainant's memory ever being satisfied by the dealership at this point in timeWe did not deceive or lie to her at any point in this transaction and she willfully signed a legal purchase agreement.
*** *** Sales Manager
Company handwritten response has been transposed by Revdex.com staff-*** *** brought in her *** in the harsh shift on June 29, It was checked out! Determined the transmission needed rebuiltShe returned on July 8, for the repair, mileage on the vehicle 136,milesShe returned
Sept 21, with a complaint of a hard shift which we were unable to duplicate (mileage 138,992) Her next visit came on July 9th, with 153,miles with a complaint of shift hard going into gear and it was diagnosed with a bad valve booy, Valve Booy was replaced she returned again on July 25th For Trans Hesitates and hard shifting technician found the valve booy that was installed was defective and it was replaced under warranty*** returned on Aug 11th, with 154,miles for harsh shift from 1st-2nd gearTechnician found on 1st start up there was a slight hesitation between 1st & 2nd gear, only does it on 1st shift and will not repeat until car sits for a long period of time then repeats only on 1st time shifting, through diagnostics he has determined it is being caused by them PCM, *** was informed but refused the repairThis is a year old vehicle with 155,miles on it and things are wearing out/transmission is still under warranty but is not what’s failing*** asked if we would buy her *** but she denied our offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
have contacted Dodge and a lawyer on the matter with the vehicle, it just recently had to be towed to the dealership on 4/13/due to all of the coolant leaking out and the same part needing to be replaced that was just replaced in FebruaryI will work with both Dodge and the attorney to proceed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The salesman asked me what he could do to earn my business and I told him $trade in and then I would put $downHe came back and said that it was approvedThen the finance guy came out to try to get me to but a extent ended warrantyI agreed at $a monthNo body ever told me that the trade amount was loweredThey were closing and everyone was in a hurryThey told me that I would get $for trade and that is what I should getPlus, they charged me for gas that they never put in the van..it was on emptyI have a handicapped daughter who is serious medically fragileShe has had two life threatening surgeries since I bought the van and she is on bed rest and I have to care for her 24/She has been having terrible anxiety attacks..so talking on the phone is almost impossibleThis is why Iam doing even this online while sitting by her bedsideI did not send threatening texts to the salesmanHe returned my first text but none after that..so, I told him if he didn't contact me resolving this matter that I would have to contact Revdex.com and any other agency that ?I needed too because I need that $Which is not a threat..just telling him what I was going to have to do$is what we agree dead to and that is what I expect to get plus the gas money
Regards,
*** ***
In response to *** *** *** complaint about the gas cap and radio: The vehicle has been in times for the radio where we could not duplicate the Problem or we updated the software On 05/14/our Service dept told Mr*** that we had ordered a new radio for
the vehicle and for some reason *** cancelled that order We said we would check out why it was cancelled, reorder it, and call when it came in Mr. *** was fine with that.In response to the gas cap door not fitting properly We sent it out to *** *** To paint and fix it When husband came in to pick up vehicle, he said that it fit much better but the paint looked like it had a run in it We told him no problem it could be fixed and If he wanted to take it to *** *** at his convenience he could.We will be calling customer when radio comes in and at that time we can also take The vehicle back to *** *** to have paint rubbed out Sliman’s strives to satisfy all the needs of our customers This just may have been a communication misunderstanding.Sincerely,*** ***Service DirectorSliman’s Sales & Service
September 15, 2016Revdex.comID# ***,In response to *** ***s complaint Sliman’s did sell and install a soft top for her *** There were issues with her top after install and new parts were ordered to correct the problem Once all
three parts came in MS *** was notified and to come in and have the parts installed We were informed by customer that she no longer wanted the top and just wanted her money back We tried to set up an additional apt with her and have the Service Manager, Parts manager and a tech to have the parts put on and to show her it really is a simple procedure to put the top up and down but she refused She has also spoke to the owner who made several attempts to have her come in and she refused.We are willing to refund her money under the condition that she brings her vehicle back in and leave it with us to install the parts to make sure that they correct the problem Sliman’s Sales does strive to satisfy all of their customers.Sincerely,Sliman’s Sales & Service
In response to complaint#*** At this time Sliman's does not feel as though they did anything wrong and will not be offering any refund or reimbursement at this time
May 2,
Revdex.com
Euclid Ave., 4th
Floor
Cleveland, Ohio 44115-
Re: Complaint ID ***
*** * ***
In response to *** *** complaint
*** *** visited the
dealership on 03/07/wanting to
finance a vehicleThe banks met
us with resistance because of her limited income and backgroundWe
gave her the options we had available for her without a co-signer as
well as with a co-signer*** *** stated her mother *** may
co-sign for herOn 03/09/Bob Z*** called *** *** to see
if she would co-sign for her daughter
While she did alert us that her
credit was bad, *** did give Bob all of her personal information
and did not say anything about not pulling her credit to himHaving
over years sales experience, MrZ*** knows that both parties
credit is reviewed by the lenders and did inform *** *** of that
Ultimately a lender did accept a loan in ***’s name only,
without her mother’s need to co-sign
At this time, Sliman’s does not
feel that we mislead anyone in any way and had
been honest and professional with
both *** *** and her mother ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regardless of what MrZ*** stated he told me three different times during our conversation that my credit would no be ran. there was no way I would have given my consent because of my credit. the last thing I asked him when he took my information was that my credit would not be ran and they just wanted to add my income to her application. I called several times before he responded to my message and calls and that was only because I talked with the special finance officer. I'm not happy with the outcome because I received several denial letters from lenders because of this and I was in the process of trying to get my own car refinance through my company. now I have more inquires on my report which will stay on for two more years,
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Attached is our response to complaint#
Please see attached letter from *** *** Mark ***.August 18, 2017Revdex.comEuclid Ave., 4th Fl.Cleveland, Ohio 44115-2408RE: ID#***To whom it may concern;Our *** ***, Mark *** called and spoke with *** ***and discussed the series of events
She was upset we told her she neededan alignment and was told by *** it was just a broken belt in the tire.We originally told her the van shouldn’t be driven off the lot, but had a hardtime getting us to put on spare She had no money so she hat to go to ***to use her *** cardMain reason she was upset was we did not call back.I explained that I was on vacation and apologized for the poor customer service.I told her I would get more information from tech and call her back.Left message at 430pm yesterday and have not heard back.Mark *** ***Sliman’s Sales & Service
SLIMAN'S SALES & SERVICE, INC. LEAVITT RDAMHERST, OHIO *** *** In response to complaint, this vehicle originally came in on May 12, with transmission concernsAt that time there were no codes, no check engine light on and no duplication of any transmission
issuesNo repairs were warranted at that time and mileage was Vehicle came back on November 27, with transmission slipping & clunking noise and check engine light coming on and then going offTechnician determined through diagnosis the transmission needed replacedMileage was Mr*** had a year or mile warranty which ended on September 27, Mr*** was advised to call Chrysler for assistance and as a goodwill gesture Chrysler agreed to pay for half the repairVehicle was completed and customer was called to pick up and bring back loaner vehicleWhen we were finally able to reach Mr***, he had informed us he had been in the hospitalMr*** informed us of how busy he was so we offered to deliver his vehicle to him and pick up the loaner we were giving him free of chargeMr*** asked if we could call when we were coming, we did call, no answer and drove The vehicle to his house and delivered it to him. We understand that his vehicle not starting the next morning was an inconvenience for Mr*** but we had no idea it would not have started since we drove it there for him And everything was working. We at Sliman's strive to ensure that each and every customer is satisfied with the service They are givenThis was an unfortunate situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The valve body was replaced (7-13-at the cost of 921.17), if it wasn't needed then why did I pay for it? I then took it back again and was told that the valve body they put in was bad and needs to be replaced The trans wires I refer to are only because on 8-18-when I talked to the customer service person, I was told that they were looking at the trans wires or power module On 8-30-I was told that the wires weren't there yetOn 9-14-I was told that they were still waiting on the wires, I clarified the transmission wires I was told that the wires were on back order On 9--I was told that the wires were fine and I didn't need them Part of the reason my *** was there so long was because it took a month to figure that out???? If I didn't need them, why were they ordered and I was told they were on back order? When the *** was driven off the lot, it still hesitates and slips, it was not "fine" It only needs to sit maybe minutes for it to hesitate again when shifting, not "a long time" Nothing has changed since it was first brought to them in If they want to call the shifting problem a "slip", they knew there was still a problem after doing what they call a "transmission overhaul" They have had too many chances to fix it and they continued to misdiagnose
November 7, 2016Revdex.comThe transmission was rebuilt 7-15-at miles.The valve body was not replaced because it was not bad The *** would not have shiftedFor the last year if it was bad, and a veteran technician know this The trans was rebuilt properlyOr would not still be shifting properly as it is today The wires the customer keeps referringTo, I think are the transmission lines? None of the veteran technician know what the wiresWould be(No such thing) The reason they suspected the lines were because of the aftermarketFittings (not installed here) Thought there may be some obstruction in lines but they were okAgain, the reason the *** was here so long was customer did not want to spend any more money toRepair which I understand This *** shifts fine except for a quick shutter when 1st startingOff after sitting for long period of time Runs and shifts great all other time.The dealership understood her frustration and wanted to help and that is why they offeredHer $for an eleven year old *** with a lot of rust and 160,miles on it
Thank you for giving me some time to review the Revdex.com letter and claim infoAfter I read the info supplied I can tell you the employees involved in the sale and purchase by the complainant were handled in a professional and thoughtful mannerThe worksheet and the buyers order utilized and signed by
the complainant both state in print the trade in value as $The complainant agreed to a monthly payment of $a month before we sent the application to the lenderAfter lender approval, she signed a bank contract at $monthly and drove her new van homeAt no time in the negotiation of the sale did a statement or promise of $for her Chrysler come into playI have never had an issue with the salesman involved in this transaction as wellI also was the manager that approved the sale structure that eveningThere were no issues or pressure that day for her and at no point did the complainant ever state to the salesman or myself she was unhappyThe complainant has refused to speak directly to the salesman and myself on the beliefs she has to what happened that nightAll after sale communication by her has solely been by her threatening texts to the salesman and an email to the dealershipThankfully, it is very rare I need to defend our sales practices here on the basis someone was unhappy with their purchaseUnfortunately, I also do not see the complainant's memory ever being satisfied by the dealership at this point in timeWe did not deceive or lie to her at any point in this transaction and she willfully signed a legal purchase agreement.
*** *** Sales Manager
Company handwritten response has been transposed by Revdex.com staff-*** *** brought in her *** in the harsh shift on June 29, It was checked out! Determined the transmission needed rebuiltShe returned on July 8, for the repair, mileage on the vehicle 136,milesShe returned
Sept 21, with a complaint of a hard shift which we were unable to duplicate (mileage 138,992) Her next visit came on July 9th, with 153,miles with a complaint of shift hard going into gear and it was diagnosed with a bad valve booy, Valve Booy was replaced she returned again on July 25th For Trans Hesitates and hard shifting technician found the valve booy that was installed was defective and it was replaced under warranty*** returned on Aug 11th, with 154,miles for harsh shift from 1st-2nd gearTechnician found on 1st start up there was a slight hesitation between 1st & 2nd gear, only does it on 1st shift and will not repeat until car sits for a long period of time then repeats only on 1st time shifting, through diagnostics he has determined it is being caused by them PCM, *** was informed but refused the repairThis is a year old vehicle with 155,miles on it and things are wearing out/transmission is still under warranty but is not what’s failing*** asked if we would buy her *** but she denied our offer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
have contacted Dodge and a lawyer on the matter with the vehicle, it just recently had to be towed to the dealership on 4/13/due to all of the coolant leaking out and the same part needing to be replaced that was just replaced in FebruaryI will work with both Dodge and the attorney to proceed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The salesman asked me what he could do to earn my business and I told him $trade in and then I would put $downHe came back and said that it was approvedThen the finance guy came out to try to get me to but a extent ended warrantyI agreed at $a monthNo body ever told me that the trade amount was loweredThey were closing and everyone was in a hurryThey told me that I would get $for trade and that is what I should getPlus, they charged me for gas that they never put in the van..it was on emptyI have a handicapped daughter who is serious medically fragileShe has had two life threatening surgeries since I bought the van and she is on bed rest and I have to care for her 24/She has been having terrible anxiety attacks..so talking on the phone is almost impossibleThis is why Iam doing even this online while sitting by her bedsideI did not send threatening texts to the salesmanHe returned my first text but none after that..so, I told him if he didn't contact me resolving this matter that I would have to contact Revdex.com and any other agency that ?I needed too because I need that $Which is not a threat..just telling him what I was going to have to do$is what we agree dead to and that is what I expect to get plus the gas money
Regards,
*** ***
In response to *** *** *** complaint about the gas cap and radio: The vehicle has been in times for the radio where we could not duplicate the Problem or we updated the software On 05/14/our Service dept told Mr*** that we had ordered a new radio for
the vehicle and for some reason *** cancelled that order We said we would check out why it was cancelled, reorder it, and call when it came in Mr. *** was fine with that.In response to the gas cap door not fitting properly We sent it out to *** *** To paint and fix it When husband came in to pick up vehicle, he said that it fit much better but the paint looked like it had a run in it We told him no problem it could be fixed and If he wanted to take it to *** *** at his convenience he could.We will be calling customer when radio comes in and at that time we can also take The vehicle back to *** *** to have paint rubbed out Sliman’s strives to satisfy all the needs of our customers This just may have been a communication misunderstanding.Sincerely,*** ***Service DirectorSliman’s Sales & Service
September 15, 2016Revdex.comID# ***,In response to *** ***s complaint Sliman’s did sell and install a soft top for her *** There were issues with her top after install and new parts were ordered to correct the problem Once all
three parts came in MS *** was notified and to come in and have the parts installed We were informed by customer that she no longer wanted the top and just wanted her money back We tried to set up an additional apt with her and have the Service Manager, Parts manager and a tech to have the parts put on and to show her it really is a simple procedure to put the top up and down but she refused She has also spoke to the owner who made several attempts to have her come in and she refused.We are willing to refund her money under the condition that she brings her vehicle back in and leave it with us to install the parts to make sure that they correct the problem Sliman’s Sales does strive to satisfy all of their customers.Sincerely,Sliman’s Sales & Service
In response to complaint#*** At this time Sliman's does not feel as though they did anything wrong and will not be offering any refund or reimbursement at this time
May 2,
Revdex.com
Euclid Ave., 4th
Floor
Cleveland, Ohio 44115-
Re: Complaint ID ***
*** * ***
In response to *** *** complaint
*** *** visited the
dealership on 03/07/wanting to
finance a vehicleThe banks met
us with resistance because of her limited income and backgroundWe
gave her the options we had available for her without a co-signer as
well as with a co-signer*** *** stated her mother *** may
co-sign for herOn 03/09/Bob Z*** called *** *** to see
if she would co-sign for her daughter
While she did alert us that her
credit was bad, *** did give Bob all of her personal information
and did not say anything about not pulling her credit to himHaving
over years sales experience, MrZ*** knows that both parties
credit is reviewed by the lenders and did inform *** *** of that
Ultimately a lender did accept a loan in ***’s name only,
without her mother’s need to co-sign
At this time, Sliman’s does not
feel that we mislead anyone in any way and had
been honest and professional with
both *** *** and her mother ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regardless of what MrZ*** stated he told me three different times during our conversation that my credit would no be ran. there was no way I would have given my consent because of my credit. the last thing I asked him when he took my information was that my credit would not be ran and they just wanted to add my income to her application. I called several times before he responded to my message and calls and that was only because I talked with the special finance officer. I'm not happy with the outcome because I received several denial letters from lenders because of this and I was in the process of trying to get my own car refinance through my company. now I have more inquires on my report which will stay on for two more years,
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***