Slimax Garcinia

To [redacted] ***:Re: [redacted] ID: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyUnfortunately we were unable to locate a customer account with the information provided .Please provide us with the customer’s shipping address, order number, and the last four digits of the card used to make this purchase.We appreciate your understanding

To [redacted] ***:Re: Wendy Kinard ID: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Garcinia and Coffee on a day trial basis back on 01/02/and paid the shipping and handling fees of $and $The trial expired on 01/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/02/$for the Garcinia and $for the Coffee.Customer contacted our Customer Service on 02/03/and requested for the subscription to be cancelled, which we did.We also issued the customer with a 50% courtesy refund $44.97.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the Garcinia charged on 02/02/2017.As well as a refund for the $charged for Coffee on 02/02/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 03/29/$Trans ID: [redacted] dated 03/29/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
my name and address are the same as on the complaintThe last digits of the card I used is ***
Regards,
*** *** *** ** *** ** ***

To [redacted]:Re: [redacted] ID:[redacted]Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately we were unable to locate a...

customer account with the information provided .Please provide us with the customer’s shipping address, order number, and the last four digits of the card used to make this purchase.We appreciate your understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]:Re: Wendy Kinard ID:[redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free...

trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Coffee on a 14 day trial basis back on 01/02/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 01/16/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/02/2017 $89.95 for the Garcinia and $21.49 for the Coffee.Customer contacted our Customer Service on 02/03/2017 and requested for the subscription to be cancelled, which we did.We also issued the customer with a 50% courtesy refund $44.97.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the Garcinia charged on 02/02/2017.As well as a refund for the $21.49 charged for Coffee on 02/02/2017 for any misunderstanding when placing the order.Here are the refund confirmations:$21.49 Trans ID:[redacted] dated 03/29/2017. $44.98 Trans ID:[redacted] dated 03/29/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.