Slimforia Forskolin

To: [redacted] ***Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our [redacted] and Forskolin supplements on a day trial basis back on 11/23/and paid the shipping and handling fees of $and $The trial expired on 12/07/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/07/2017: $for the [redacted] and $for the ForskolinThe customer contacted our Customer Service on 12/15/and requested for the subscription to be cancelled, which we didThe customer later called on 12/27/requesting refunds so we provided a 50% refund for each product: $for the [redacted] and $for the ForskolinHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charges on 12/07/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 01/02/ $Trans ID: [redacted] dated 01/02/The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our [redacted] and Forskolin supplements on a 14 day trial basis back on 11/23/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 12/07/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/07/2017: $89.65 for the [redacted] and $87.43 for the Forskolin. The customer contacted our Customer Service on 12/15/2017 and requested for the subscription to be cancelled, which we did. The customer later called on 12/27/2017 requesting refunds so we provided a 50% refund for each product: $44.83 for the [redacted] and $43.72 for the Forskolin. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charges on 12/07/2017 for any misunderstanding when placing the order. Here are the refund confirmations:$44.82 Trans ID: [redacted] dated 01/02/2018.      $43.71 Trans ID: [redacted] dated 01/02/2018. The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]