Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have to disagree with a few of the statements made in the response sent by the businessFor example it is stated "we are confident Ms [redacted] made an informed buying decision and she was made aware and acknowledged our No Refund/No Exchange policy of the products she purchased"How can such confidence be asserted when the credit card payment was made PRIOR TO signing the contract explaining the No Refund/Exchange policy? " [redacted] did meet with Ms [redacted] and an agreement was made to refund Ms [redacted] service fees"- This is not applicable if I am also agreeing to return the products purchasedWhat good are the products if I am not participating in the program? "The refund is being processed and will be mailed to Ms***." - I was told a check would be mailed 10/I have not received it "If Ms [redacted] was not satisfied with this resolution, we would like to discuss this with her, however, she has not returned any of our phone calls." I made it clear when I met with [redacted] what my expectations were regarding the refundI called the same day, and attempted to return the products and get a refundI was told I had to call corporate, to which the office had no numberI have not had any additional phone calls from the company since [redacted] told me she would be sending me a refund "At this time, SlimGenics considers this matter closed and Ms [redacted] will receive the refund she agreed to."- I did not agree to this refundAgain, I made it clear during my meeting with [redacted] that I expected a full refundYour company agreed to refund me approximately 33% of what I paid for a product/service that I cannot benefit fromAs A refund of the product she purchased and acknowledged receipt of as well as of our No Refund policy, will not be considered- You should have your customers review the contract BEFORE you have them payThis is absolutely misleading the customer.Again, if I had all of the information I have now, I would never have made the decision to sign up with this program Regards, [redacted] ***
To The Revdex.com: We are sorry Ms [redacted] disagrees that she made an informed buying decisionThe program was explained to her in full detail during her consultation and prior to signing her contract she acknowledged the price of her program as well as our "all sales are final" policy on the quote sheet (Attached Document)We have also left messages to speak to Ms [redacted] prior to our last coorespondence to the Revdex.comBoth [redacted] and [redacted] left her messages with no return callMs [redacted] also disagrees with thisWe wanted to speak with her because we felt we had reached a resolution and then she filed a Revdex.com complaint the same dayBecause of this, we did not move forward processing the refund she agreed to and was told would mail on the 26th of OctoberHad she not agreed to this; how would she have known it was to be mailed on the 26th? This check has now been processed and was mailed last weekAt this time we consider this matter closedA refund for the product Ms [redacted] purchased will not be consideredSincerely, SlimGenics Advisory Committee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have to disagree with a few of the statements made in the response sent by the businessFor example it is stated "we are confident Ms [redacted] made an informed buying decision and she was made aware and acknowledged our No Refund/No Exchange policy of the products she purchased"How can such confidence be asserted when the credit card payment was made PRIOR TO signing the contract explaining the No Refund/Exchange policy? " [redacted] did meet with Ms [redacted] and an agreement was made to refund Ms [redacted] service fees"- This is not applicable if I am also agreeing to return the products purchasedWhat good are the products if I am not participating in the program? "The refund is being processed and will be mailed to Ms***." - I was told a check would be mailed 10/I have not received it "If Ms [redacted] was not satisfied with this resolution, we would like to discuss this with her, however, she has not returned any of our phone calls." I made it clear when I met with [redacted] what my expectations were regarding the refundI called the same day, and attempted to return the products and get a refundI was told I had to call corporate, to which the office had no numberI have not had any additional phone calls from the company since [redacted] told me she would be sending me a refund "At this time, SlimGenics considers this matter closed and Ms [redacted] will receive the refund she agreed to."- I did not agree to this refundAgain, I made it clear during my meeting with [redacted] that I expected a full refundYour company agreed to refund me approximately 33% of what I paid for a product/service that I cannot benefit fromAs A refund of the product she purchased and acknowledged receipt of as well as of our No Refund policy, will not be considered- You should have your customers review the contract BEFORE you have them payThis is absolutely misleading the customer.Again, if I had all of the information I have now, I would never have made the decision to sign up with this program Regards, [redacted] ***
To The Revdex.com: We are sorry Ms [redacted] disagrees that she made an informed buying decisionThe program was explained to her in full detail during her consultation and prior to signing her contract she acknowledged the price of her program as well as our "all sales are final" policy on the quote sheet (Attached Document)We have also left messages to speak to Ms [redacted] prior to our last coorespondence to the Revdex.comBoth [redacted] and [redacted] left her messages with no return callMs [redacted] also disagrees with thisWe wanted to speak with her because we felt we had reached a resolution and then she filed a Revdex.com complaint the same dayBecause of this, we did not move forward processing the refund she agreed to and was told would mail on the 26th of OctoberHad she not agreed to this; how would she have known it was to be mailed on the 26th? This check has now been processed and was mailed last weekAt this time we consider this matter closedA refund for the product Ms [redacted] purchased will not be consideredSincerely, SlimGenics Advisory Committee