SlimTech

To [redacted] ***:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Mango Cleanse supplements on a day trial basis back on 06/26/and paid the shipping and handling fees of $and $3.95.The trial expired on 07/10/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/10/$for the Garcinia and $for the Mango CleanseCustomer contacted our Customer Service on 07/10/and requested for the subscription to be cancelled, which we did.The customer also requested a refund our Customer Service offered the customer a courtesy shipment of both the Garcinia and Mango Cleanse ,which the customer accepted and our records show they were successfully delivered.Regardless,we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/10/2017,$for the Garcinia and $for the Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:Refunded - $Trans-ID: 81629601-07/17/ Refunded - $Trans-ID: 3694503183-07/17/2017Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 06/26/2017 and paid the shipping and handling fees of $4.95 and $3.95.The trial expired on 07/10/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/10/2017 $87.95 for the Garcinia and $84.95 for the  Mango Cleanse. Customer contacted our Customer Service on 07/10/2017 and requested for the subscription to be cancelled, which we did.The customer also requested a refund our Customer Service offered the customer a courtesy shipment of both the Garcinia and Mango Cleanse ,which the customer accepted and our records show they were successfully delivered.Regardless,we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/10/2017,$87.95 for the Garcinia and $84.95 for the  Mango Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:Refunded - $84.95 Trans-ID: 81629601-07/17/2017      Refunded - $87.95 Trans-ID: 3694503183-07/17/2017Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.