Slimware Utilities Holdings (Mindspark)

Complaint: [redacted] I am rejecting this response because I didn't receive use of the defective product that I purchased. Furthermore I don't trust this company, as they continuously bombarded me with renewal notices for FixCleaner when I had un unlimited subscription, which didn't even work. There is no reason for me to want to do future business with this untrustworthy company. I also caution other prospective customers who might be considering doing business with this company. In essence this company is abandoning its Fix Cleaner product because it isn't reliable. I REJECT THE COMPANY'S OFFER TO REPLACE ITS DEFECTICE FIXCLEANER WITH ANOTHER PRODUCT FROM THE SAME COMPANY. I WANT TO BE REFUNDED FOR BUTING A DEFECTIVE PRODUCT ($59.95). THIS DOESN'T EVEN CONSIDER THE MANY HOURS I HAVE SPENT HASSELING WITH THIS COMPANY. THANK YOU Revdex.com! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I Regards, although there has been an attempt at making this right, there was no mention of the Microsoft agent being brought in on the call, and no offer made to stop misrepresenting the product which: is not a Microsoft partner as renounced by the Microsoft agent, and also the unsolicited pop ups during my windows installations were sneaky and underhanded in a way to suggest that it was Microsoft sending me to this company to continue with my windows installationI think there is a law against hacking, and certainly it can't be right that after all components of ' slumware' were uninstalled, the pop up showed during installation of Windows 10.Adamantly, the Microsoft repInformed the slimware rep that he was being fraudulent, and really that is why I reject this solutionI have not been satisfied to know that slim ware will no longer hack and make claims..in addition, I have no idea where the refund went, there is no deposit to my account as yet [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will add right here that I appreciate you returning both fee's to meEvery dollar means a lot to me right nowI also appreciate your professional attitude and believe it will stead you well for your personal and professional future as you move ahead I move ahead too and thank you kindly for this resolution Regards, [redacted]

Ms [redacted] , Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online communityThe charge you referenced is for the purchase of DriverUpdate that was made on February 11, After the purchase, you received an email with registration details and the statement Your bank statement will show a charge by "Slimware Utilities.” Also, it’s worth noting that before receiving a payment confirmation email, all Slimware Utilities installations features two confirmation prompts that users must click to confirm their desire to continue the purchase; if the user does not consent to the purchase terms on these screens, then no payment is chargedAs requested, we have refunded your DriverUpdate purchase of $Please allow 5-business days for the credit to be reflected on your account.If you need any more help with our programs, our Customer Support team is ready and waitingYou can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net- Slimware Utilities Support

Revdex.com: I have reviewed the 2nd response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Your efforts are much appreciated, as Slimware Support has agreed to fully refund my $subscription cost for the defective FixCleaner software that I had purchased via a check Thank you again, regards, [redacted]

Dear Mr [redacted] , We are sorry to hear that your experience wasn’t everything we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool as well as offering support by locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and our customersYou may have inadvertently installed DriverUpdate from one of our advertisements. In order to stop these scans and notifications from appearing on your computer, you will need to uninstall the programHere’s how you can do that: 1. To uninstall DriverUpdate, you need to make sure that your copies of DriverUpdate are not runningEven though it may not appear on the screen, the programs’ active scan processes may be active. If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still runningTo de-activate itRight click on the icon and click "Exit"2. Next, you will need to open the control panelTo do this, open the Start Menu and then click Control Panel3. The third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Programs - Uninstall a program"4. When the Windows Program Manager is open, locate the DriverUpdate icon in the listSelect it and click "Uninstall"5. A small dialog will pop up asking if you want to uninstallClick YESDoing an uninstall this way will remove all of the programs’ active components from your computer. If you need any additional help, or want to view these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net. Sincerely, Slimware Utilities Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will add right here that I appreciate you returning both fee's to meEvery dollar means a lot to me right nowI also appreciate your professional attitude and believe it will stead you well for your personal and professional future as you move ahead I move ahead too and thank you kindly for this resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Mr [redacted] , We are sorry to hear that your experience wasn’t everything we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool as well as offering support by locating and installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and our customersYou may have inadvertently installed DriverUpdate from one of our advertisements In order to stop these scans and notifications from appearing on your computer, you will need to uninstall the programHere’s how you can do that: To uninstall DriverUpdate, you need to make sure that your copies of DriverUpdate are not runningEven though it may not appear on the screen, the programs’ active scan processes may be active If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still runningTo de-activate itRight click on the icon and click "Exit" Next, you will need to open the control panelTo do this, open the Start Menu and then click Control Panel The third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Programs - Uninstall a program" When the Windows Program Manager is open, locate the DriverUpdate icon in the listSelect it and click "Uninstall" A small dialog will pop up asking if you want to uninstallClick YESDoing an uninstall this way will remove all of the programs’ active components from your computer If you need any additional help, or want to view these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net Sincerely, Slimware Utilities Support

Dear Ms [redacted] , Thank you for bringing this matter to our attention and for your patience while we investigated your experienceWe have reviewed all interactions you had with our service team, and as a result, we are refunding your purchase in fullSlimware Utilities is a trusted company that provides desktop support products and services such as DriverUpdate™, SlimCleaner Plus™, and Slimware Premium Support™, on which millions of users have relied Your experience does not reflect that of our typical customer and did not meet our high company standardsOur service representatives are trained to assist with issues arising from our purchased software In this instance our protocol was not followed Upon learning of your issues with getting the DriverUpdate software on your other computers, the representative should have immediately transferred you to a software support representative to assist you This should have been done without any need for purchasing additional support Once again, your experience does not reflect that of our typical customer and we have communicated to our representatives the importance of following our procedures to ensure this doesn’t happen again We have refunded the $for the DriverUpdate license feePlease allow 5-business days for this to be reflected on your online card account statement, and 1-billing cycles for any mailed statement that you might receive After that time, please let us know if you do not see your refund reflected in your account, and we can investigate further You also should receive a separate email from Slimware Utilities confirming the refundIf you do not receive this email, please let us knowIn the meantime, you still may need to uninstall your DriverUpdate software You can find helpful information on how to uninstall the software in our FAQs located at [redacted] For any further assistance, please visit our support site at [redacted] or email our support team directly at [redacted] Sincerely, Slimware Utilities Support

Complaint: [redacted] I am rejecting this response because:We've already attempted to remove your corrupt software, but you have obviously coded the software in such a [fraudulent] way that prevents removal Regards, [redacted]