Slinder Solutions

We have attached documents to help in the understanding of our response to this claimPlease review all documents uploaded with our first response for clarity JP Plumbing does not receive so called kickbacks as [redacted] assumes The problem in [redacted] s case is that the Toilet was cracked2-Home Buyers warranty does not cover toilets that are cracked Mr [redacted] keeps talking about pictures before and after showing that the toilet did not have a crack visible Regardless of the before and after photos, the fact of the matter is that the toilet tank was cracked and therefore cannot be repaired2-Denied the claim because the toilet tank was cracked JP Plumbing did not provide a claim or inaccurate information of the toilet tankThe toilet tank could not be diagnosed because someone cracked the tank 2-Home Buyers Warranty does not cover cracked tanks 2-will replace mechanical components or seals associated with toiletsBut in this case the toilet tank porcelain was cracked and therefore not applicable for coverage Once again [redacted] clearly stated that ServPro cracked the toilet , dated photos should clearly help in that determinationBut unfortunately 2-Home Buyers Warranty will not be able to make a repair on a cracked tank The before and after pictures showing that the toilet did not have a crack visible does not change the fact the toilet tank still got cracked and therefore cannot be repaired2-Denied the claim because the toilet tank was cracked

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]While JP Plumbing has demonstrated the ability to copy/paste the warranty company policy, they failed to mention the before and after photos that were shown to the technician which clearly showed a crack was indeed not visible prior to the remediation processThis claim and process could have been avoided had Christian used some logic prior to making a claim/assessment to the warranty company Which causes one to ponder what motivation JP Plumbing has to provide inaccurate information?!? I wonder if an audit was performed on their payments received if a line item would appear from the warranty company as a sort of "kick back" in appreciation for them not having to pay an otherwise valid claimEither way JP Plumbing shares some blame and role in the ultimate wrong denial of the insurance claimWhether or not they admit fault or notDated photos and conventional wisdom dictate otherwise Regards, [redacted]

To respond to Mr [redacted] Response: There is really not much to respond on his claim His Claim was denied because someone cracked the Toilet tank which prevented any repairs covered by 2-Home Buyers Warranty2-Home Buyers warranty covers mechanical repairs or seals on Toilets [redacted] s toilet could have been repaired if his toilet tank porcelain was not crackedThere are various repairs that can be done on a leaking tank.: Example: Fill valve, Flush valve, Tank to bowl kit supply line and flush valve gasketSee attachment 3) None of these repairs could be done due to the tank porcelain being cracked further preventing any repairs covered under his Home warranty plan [redacted] needs to talk to 2-Home Buyers Warranty if he feels that his dated time stamped pictures will change the fact that the toilet was cracked further preventing any repairs(Please see attachment Contract Language) There is no motivation for us to deny his claimWe Initiated a claim submitted by [redacted] about his leaking tankWe called authorization to advise that the tank had been cracked and could not be diagnosed for a repair2-Denied the claim due the final outcome that the toilet tank porcelain was cracked further preventing any repairs covered under his plan NO wrong information was given to the Home warranty company Its clear [redacted] is upset, he should be upset on the person who cracked the toilet tank porcelain preventing any further repairs covered by his home warranty plan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Please reference previous message justification for dissatisfaction Regards,

[redacted] is not satisfied with the resolution because he wants 2-to cover a cracked toilet that his 2-Home Buyers warranty cannot repair anymoreIf it had not been cracked, it would have been repairedBut the final outcome is that his toilet is now cracked and cannot be repairedHis plan with 2-Home buyers warranty does not cover toilets that have cracked porcelainTherefore his claim being denied(Please see attachment Contract Language) His dated pictures are proof that the crack was not visible before [redacted] began the restoration processBut his dated pictures also prove that the toilet eventually got broken during the process way before JP Plumbing initiated the diagnostic and report to 2-Home Buyers WarrantyI would like a Revdex.com representative to call 2-Home Buyers Warranty at 1-800-482-and Reference WO# [redacted] and ask them for their stance on this claim and whyWe have given only factual statements of the claim and uploaded actual documents regarding his contract ,Invoice and a Drawn Toilet Diagram to show possible failures if the toilet was not cracked to show possible repairsI don't expect [redacted] to be happy with 2-Home Buyers decisionBut his Home Warrant Contract strictly states that A Loss arising from cracked porcelain is not coveredThe dated time stamped pictures do not change the fact the toilet tank porcelain still got cracked therefore preventing any covered repairs to the toilet tank2-Home Buyers Warranty has only types of plans Basic Plan and a Supreme plan, and neither cover Toilet tanks with cracked porcelainMr [redacted] only has a Basic PlanSee attachment Please see all prior posts by [redacted] and our company along with uploaded factual documents to support our findings and his 2-Home Buyers Warranty Contract Coverage Language to better understand why his claim was deniedWe welcome [redacted] to upload his Time stamped Dated Pictures to show that in Fact the Toilet was eventually cracked by his hired restoration companyThank You! We would Like a Revdex.com representative to carefully read all posts and also call 2-Home Buyers Warranty at 1-800-482-and reference claim# [redacted] so they can clearly see why this claim was deniedWhat [redacted] is creating is a Defamation of our Business on opinions and assumptions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The before and after photos provided by the homeowner along with an explanation we're more than adequate enough for the claim not to be denied by 2- The toilet was going to be replaced anyway which again begs the question, "what motivation did JP plumbing have to deny a claim"?!? I'm more than positive that response was worth more than the mandatory $fee that I paidOn another note, the technician (Christian) did not have a toilet with him when he made the service callIsn't that odd or do repairmen typically not have the proper equipment on a service call? What reputable plumbing company goes on a call without having the proper equipment to actually fix the problem?!? Instead, JP plumbing was only there to make an "assessment"What was there to assess? It was already established that there was a leak due to a malfunctioned toiletCase closed....Also, the water damage in the home would have been more severe if a crack that large would have actually been the root causeAgain, common sense should prevailThere is nothing that can be said by JP plumbing that will change the outcome I am dissatisfied and struggle to understand why the wrong information was relayed to the warranty company Regards,

In response to the complaint filed (Revdex.com Case# ***)
A Claim was initiated by *** *** to 2-Home Buyers Warranty at 1:30pm on Thursday July 30, regarding a Toilet Tank leaking in the master bathroom
JP Plumbing Visit (Monday August 3, 2015)
A service schedule was initiated
with our company to diagnose the toilet tank leak on 08/03/(See Attachment 1)Upon arrival we found that the toilet tank was cracked and the Angle Stop (Water shut-off valve) to the toilet was shut-off due to the leak
Toilet tanks can leak from various areas
#Toilet supply line connection to the Fill Valve
#Fill Valve gasket & Nut#Tank to bowl gaskets
#Main Flush valve gasket
All of these components are either connected to the tank with a water supply or used to keep the water inside the tank(See Attachment 3)
All of these failures can be repaired by the replacement of the individual item that has failed
But in this case , these failures cannot be diagnosed or repaired due to the fact the Toilet was crackedTurning on the water supply valve will cause water to leak from the cracked tank
JP Plumbing is contracted by 2-Home buyers Warranty to Diagnose & Report plumbing failures and resolution for repair on the Claimable system initiated by the Home Owner
In *** ***s Contract with 2-Home Buyers Warranty (See attachment #Contact Language) Any type of loss arising from porcelain chipping ,cracking, dents or other externally cause physical damages are excluded from coverage
Upon our diagnostic of the toilet tank and speaking with 2-Home Buyers Warranty and explaining to *** *** of the Denial from 2-10, *** *** did not disagree with our Diagnostics and payed his contractual deductible of $with 2-Home Buyers Warranty and signed the Invoice (See attachment #2)
These are our final points*
#The problem in this case is that someone broke this toilet tank and it wasn’t JP Plumbing
#2-Home buyers warranty does not cover cracked or broken porcelain of plumbing fixtures
#This Toilet tank could not be diagnosed or repaired of any other seals, gaskets or mechanical components due to the tank being cracked
#If *** *** cracked the tank why doesn’t *** *** get them to replace it?

2-Home Buyers warranty is the only one who can overturn their decision of the denial due to the fact that the toilet was cracked
His Claim was denied because someone cracked the Toilet tank which prevented any repairs covered by 2-Home Buyers Warranty2-Home Buyers warranty covers mechanical repairs or seals on Toilets*** ***s toilet could have been repaired if his toilet tank porcelain was not crackedThere are various repairs that can be done on a leaking tank.: Example: Fill valve, Flush valve, Tank to bowl kit supply line and flush valve gasketSee attachment 3) None of these repairs could be done due to the tank porcelain being cracked further preventing any repairs covered under his Home warranty plan

Business states that they have reviewed the complaint and are willing to settle the matter directly with the consumerIf the consumer can contact the owner at 530-275-0366 so a satisfactory resolution may be reached

*** *** is not satisfied with the resolution because he wants 2-to cover a cracked toilet that his 2-Home Buyers warranty cannot repair anymoreIf it had not been cracked, it would have been repairedBut the final outcome is that his toilet is now cracked and cannot be repairedHis plan with 2-Home buyers warranty does not cover toilets that have cracked porcelainTherefore his claim being denied(Please see attachment Contract Language)
His dated pictures are proof that the crack was not visible before *** began the restoration processBut his dated pictures also prove that the toilet eventually got broken during the process way before JP Plumbing initiated the diagnostic and report to 2-Home Buyers WarrantyI would like a Revdex.com representative to call 2-Home Buyers Warranty at 1-800-482-and Reference WO#*** and ask them for their stance on this claim and whyWe have given only factual statements of the claim and uploaded actual documents regarding his contract ,Invoice and a Drawn Toilet Diagram to show possible failures if the toilet was not cracked to show possible repairsI don't expect *** *** to be happy with 2-Home Buyers decisionBut his plan strictly states that A Loss arising from cracked porcelain is not coveredThe dated time stamped pictures do not change the fact the toilet tank porcelain still got cracked therefore preventing any covered repairs to the toilet tank
2-Home Buyers Warranty has only types of plans Basic Plan and a Supreme plan, and neither cover Toilet tanks with cracked porcelainMr *** only has a Basic PlanSee attachment

I am rejecting this response because:The Business is not being truthfulI already sent a picture of the receipt and it has the name on it and how much the food was. -*** *

I am rejecting this response because:Here is the receipt, the name it would be under is *** ***-*** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

We have attached documents to help in the understanding of our response to this claim. Please review all 3 documents uploaded with our first response for clarity.
JP Plumbing does not receive so called kickbacks as [redacted] assumes.
The problem in [redacted]s case is that the Toilet was cracked. 2-10 Home Buyers warranty does not cover toilets that are cracked . Mr [redacted] keeps talking about pictures before and after showing that the toilet did not have a crack visible . Regardless of the before and after photos, the fact of the matter is that the toilet tank was cracked and therefore cannot be repaired. 2-10 Denied the claim because the toilet tank was cracked.
JP Plumbing did not provide a false claim or inaccurate information of the toilet tank. The toilet tank could not be diagnosed because someone cracked the tank.
2-10 Home Buyers Warranty does not cover cracked tanks.
2-10 will replace mechanical components or seals associated with toilets. But in this case the toilet tank porcelain was cracked and therefore not applicable for coverage.
Once again [redacted] clearly stated that Serv. Pro cracked the toilet , dated photos should clearly help in that determination. But unfortunately 2-10 Home Buyers Warranty will not be able to make a repair on a cracked tank.
The before and after pictures showing that the toilet did not have a crack visible does not change the fact the toilet tank still got cracked and therefore cannot be repaired. 2-10 Denied the claim because the toilet tank was cracked.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]While JP Plumbing has demonstrated the ability to copy/paste the warranty company policy, they failed to mention the before and after photos that were shown to the technician which clearly showed a crack was indeed not visible prior to the remediation process. This claim and process could have been avoided had Christian used some logic prior to making a false claim/assessment to the warranty company.  Which causes one to ponder what motivation JP Plumbing has to provide inaccurate information?!?  I wonder if an audit was performed on their payments received if a line item would appear from the warranty company as a sort of "kick back" in appreciation for them not having to pay an otherwise valid claim. Either way JP Plumbing shares some blame and role in the ultimate wrong denial of the insurance claim. Whether or not they admit fault or not. Dated photos and conventional wisdom dictate otherwise. 
Regards,[redacted]

To respond to Mr [redacted] Response:
There is really not much to respond on his claim.
His Claim was denied because someone cracked the Toilet tank which prevented any repairs covered by 2-10 Home Buyers Warranty. 2-10 Home Buyers warranty covers mechanical repairs or seals on Toilets. [redacted]s toilet could have been repaired if his toilet tank porcelain was not cracked. There are various repairs that can be done on a leaking tank.: Example: Fill valve, Flush valve, Tank to bowl kit supply line and flush valve gasket. See attachment 3) None of these repairs could be done due to the tank porcelain being cracked further preventing any repairs covered under his Home warranty plan.
[redacted] needs to talk to 2-10 Home Buyers Warranty if he feels that his dated time stamped pictures will change the fact that the toilet was cracked further preventing any repairs. (Please see attachment 1 Contract Language).
There is no motivation for us to deny his claim. We Initiated a claim submitted by [redacted] about his leaking tank. We called authorization to advise that the tank had been cracked and could not be diagnosed for a repair. 2-10 Denied the claim due the final outcome that the toilet tank porcelain was cracked further preventing any repairs covered under his plan.
NO wrong information was given to the Home warranty company.
Its clear [redacted] is upset, he should be upset on the person who cracked the toilet tank porcelain preventing any further repairs covered by his home warranty plan.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Please reference previous message justification for dissatisfaction. 
Regards,

[redacted] is not satisfied with the resolution because he wants 2-10 to cover a cracked toilet that his 2-10 Home Buyers warranty cannot repair anymore. If it had not been cracked, it would have been repaired. But the final outcome is that his toilet is now cracked and cannot be repaired. His plan with 2-10 Home buyers warranty does not cover toilets that have cracked porcelain. Therefore his claim being denied. (Please see attachment 1 Contract Language) His dated pictures are proof that the crack was not visible before [redacted] began the restoration process. But his dated pictures also prove that the toilet eventually got broken during the process way before JP Plumbing initiated the diagnostic and report to 2-10 Home Buyers Warranty. I would like a Revdex.com representative to call 2-10 Home Buyers Warranty at 1-800-482-4776 and Reference WO#[redacted] and ask them for their stance on this claim and why. We have given only factual statements of the claim and uploaded actual documents regarding his contract ,Invoice and a Drawn Toilet Diagram to show possible failures if the toilet was not cracked to show possible repairs. I don't expect [redacted] to be happy with 2-10 Home Buyers decision. But his Home Warrant Contract strictly states that A Loss arising from cracked porcelain is not covered. The dated time stamped pictures do not change the fact the toilet tank porcelain still got cracked therefore preventing any covered repairs to the toilet tank. 2-10 Home Buyers Warranty has only 2 types of plans Basic Plan and a Supreme plan, and neither cover Toilet tanks with cracked porcelain. Mr [redacted] only has a Basic Plan. See attachment 1. Please see all prior posts by [redacted] and our company along with uploaded factual documents to support our findings and his 2-10 Home Buyers Warranty Contract Coverage Language to better understand why his claim was denied. We welcome [redacted] to upload his Time stamped Dated Pictures to show that in Fact the Toilet was eventually cracked by his hired restoration company. Thank You! We would Like a Revdex.com representative to carefully read all posts and also call 2-10 Home Buyers Warranty at 1-800-482-4776 and reference claim#[redacted] so they can clearly see why this claim was denied. What [redacted] is creating is a Defamation of our Business on opinions and assumptions

Business states that they have no record of customer purchase and do not recall a complaint being presented by any body on 09/06/2015. If the customer can provide a receipt or name on the credit card used to make the purchase, business will be glad to review the transaction and address the issues.

[redacted] is not satisfied with the resolution because he wants 2-10 to cover a cracked toilet that his 2-10 Home Buyers warranty cannot repair anymore. If it had not been cracked, it would have been repaired. But the final outcome is that his toilet is now cracked and cannot be repaired. His plan with 2-10 Home buyers warranty does not cover toilets that have cracked porcelain. Therefore his claim being denied. (Please see attachment 1 Contract Language) His dated pictures are proof that the crack was not visible before [redacted] began the restoration process. But his dated pictures also prove that the toilet eventually got broken during the process way before JP Plumbing initiated the diagnostic and report to 2-10 Home Buyers Warranty. I would like a Revdex.com representative to call 2-10 Home Buyers Warranty at 1-800-482-4776 and Reference WO#[redacted] and ask them for their stance on this claim and why. We have given only factual statements of the claim and uploaded actual documents regarding his contract ,Invoice and a Drawn Toilet Diagram to show possible failures if the toilet was not cracked to show possible repairs. I don't expect [redacted] to be happy with 2-10 Home Buyers decision. But his Home Warrant Contract strictly states that A Loss arising from cracked porcelain is not covered. The dated time stamped pictures do not change the fact the toilet tank porcelain still got cracked therefore preventing any covered repairs to the toilet tank. 2-10 Home Buyers Warranty has only 2 types of plans Basic Plan and a Supreme plan, and neither cover Toilet tanks with cracked porcelain. Mr [redacted] only has a Basic Plan. See attachment 1. Please see all prior posts by [redacted] and our company along with uploaded factual documents to support our findings and his 2-10 Home Buyers Warranty Contract Coverage Language to better understand why his claim was denied. We welcome [redacted] to upload his Time stamped Dated Pictures to show that in Fact the Toilet was eventually cracked by his hired restoration company. Thank You! We would Like a Revdex.com representative to carefully read all posts and also call 2-10 Home Buyers Warranty at 1-800-482-4776 and reference claim#[redacted] so they can clearly see why this claim was denied. What [redacted] is creating is a Defamation of our Business on opinions and assumptions.