I ordered a slipcover for my chair around January 17, 2022. Received it and found it didn't meet my expectations. Fabric was a magnet for animal hair, it would be extremely uncomfortable on warmer days and it looked crappy. I sent it back 1-2 days after receiving. Unfortunately, it took extra time to be received as it was shipped via USPS. I was not happy that I won't be refunded for return shipping (most businesses that I have dealt with will provide free return shipping). I was told that I would receive a refund in 3-5 business days. It has been 5 business days. No refund. You look at their website and nothing but glowing reviews. As the old saying goes, you get what you pay for. Next time, I will pay to have my chair reupholstered by a professional.
The customer did not contact us in regards to the "smell" issue, had she done that we would have issued a return label and sent out a replacement coverThe customer washed the cover and now wants a refund for a used productOur terms and conditions clearly state no returns are issue on laundered items.We stand behind our products and have not misrepresent them, washed items are not returnable.The customer is not entitled to a refund.We can offer a 15% discount on a new cover.Thank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reason I did not contact the compay is because their website states the following:"Twin size Fitted slipcovers are made to order and are: NOT Returnable"They are ignoring the fact that they sold me damaged merchandise, by changing the subject of their responce to 'I washed the cover'.The Slipcovershop.com claims that the cover was made to orderI have now washed the cover times with various recommeded cleaning solutionsI have yet to been able to get rid of the orderI can't imagine what kind of company could have 'made my slipcover to order' and not had some type of quality control in order to notice the stench of the fabric(health hazard).I have now spent time and money on trying to remove the odor and should be reimbursedIts appaling to me that slipcovershop.com believes that they can get away with misrepresenting their product and policys and selling damaged merchandiseIf they cared about their product and customers they would want to supply me with product that wasn't damaged and not try to find a loop hole to avoid making things right.The odor from this matress slipcover was so bad that I did not want to hold it let alone leave it hanging around my house while I hoped they might exchange itIt would be a lot to ask me to wrap it up and mail it back because the odor was so vile.[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer did not contact us in regards to the "smell" issue, had she done that we would have issued a return label and sent out a replacement coverThe customer washed the cover and now wants a refund for a used productOur terms and conditions clearly state no returns are issue on laundered items.We stand behind our products and have not misrepresent them, washed items are not returnable.The customer is not entitled to a refund.We can offer a 15% discount on a new cover.Thank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reason I did not contact the compay is because their website states the following:"Twin size Fitted slipcovers are made to order and are: NOT Returnable"They are ignoring the fact that they sold me damaged merchandise, by changing the subject of their responce to 'I washed the cover'.The Slipcovershop.com claims that the cover was made to orderI have now washed the cover times with various recommeded cleaning solutionsI have yet to been able to get rid of the orderI can't imagine what kind of company could have 'made my slipcover to order' and not had some type of quality control in order to notice the stench of the fabric(health hazard).I have now spent time and money on trying to remove the odor and should be reimbursedIts appaling to me that slipcovershop.com believes that they can get away with misrepresenting their product and policys and selling damaged merchandiseIf they cared about their product and customers they would want to supply me with product that wasn't damaged and not try to find a loop hole to avoid making things right.The odor from this matress slipcover was so bad that I did not want to hold it let alone leave it hanging around my house while I hoped they might exchange itIt would be a lot to ask me to wrap it up and mail it back because the odor was so vile.[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]