Slipstream Electronics

Review: [redacted] (owner) took a deposit from us in November of $4000 and became very aggressive after he had our money he has not shown up to do any work and does not return calls, etc. Its now April and we feel he stole $4000 from us.Desired Settlement: I'd like [redacted] to refund our money in full as he has not provided any services at all. He did not provide a detailed statement of work as requested and refused to provide a drawing of the work he was to do despite committing to deliver this when we gave him the money.[redacted] also used intimidation towards my wife on one of his visits while he was in our home.

Business

Response:

This is completely incorrect.

Review: Ignored several voicemail and text messages for service/support. No response at all. Parts order pending unfulfilled. Warranty unfulfilled.

Contractor installed outdoor landscape lights. Several of them became inoperative. Contacted for warranty service and ordered replacement parts. Ignored several subsequent phone calls and text messages requesitng delivery of parts and service call to replace defective units. Appears to be out of business. Concerned about him taking deposits on jobs from unsuspecting clients.Desired Settlement: Replacement of defective light components; delivery of replacement parts ordered

Business

Response:

Initial Business Response

#1. Your lights in the tree have no warranty as discussed on installation due to tree movement and growth.

#2. Your so called attempts to contact us were to a personal cell phone which we do not have access to. You have not once called our main business line and or left us an email.

#3. We have always taken VERY good care of you.. Every time you have needed service we have been there generally same day or when you are first available. Even on the last call, we did not even charge you due to the fact that you were a good customer even though one of your own family members messed up your equipment.

#4. I told you that I would be more then happy to see what I could do to help you with those lights. You said "dont worry it not something that needs to be done ASAP, so get to it when you can".

#5. When have I ever taken money and ran?? I would expect that kind of a malicious comment from someone else but not you, even after you gave me a $4000 deposit and I fulfilled that contract without one problem.

#6. If you were so unhappy with our service why did you send us a large referral.. you can even ask him about my service which has always been top notch.

As we sit we are even. You have not put down any kind of a deposit, payment or an official order. I neither owe you nor want to provide you service.

Review: The contractor promised to perform certain electrical work on my back yard system on May 27. I paid him 197.85. He failed to return to do the work.

On May 27, 2013, [redacted] from SlipStream Electronics agreed to perform electrical work on my back yard electrical system to bring it up to code. I pre paid him $197.85 and he said he would return in 2 days to do the work. He never returned. I have called him at least a dozen times and only get voice mail. I have sent him an email. I have received no response whatsoever. I asked him in voice mail to refund my money, and have heard nothing. Desired Settlement: I would like my money refunded to me as he has not returned to do the agreed upon work.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] Temp GM

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@slipstreamelectronics.com

Mr. [redacted]

My name is [redacted] on behalf of slipstream electronics, I would like to apologize for the problem. The owner Mr. [redacted] is on extended medical leave, and I am not sure when he will be back. I am managing the business temporally until he is able to return. I have found a copy of the service invoice which is applicable to the services which were performed. $116.23 out of the amount given was for services and parts for the first visit which [redacted] was able to re-wire your existing gfi to get you power online. He had ordered a updated gfi and weather boot which was the makeup plus labor of the remaining amount. I am more then happy to refund you the difference. Please email a copy or scan of the check that you paid with and I will mail you the remainder asap. My email is [redacted]@slipstreamelectronics.com. As for your contact, I am sorry I did not receive your calls or messages, we currently do not have access to the main phone system or voicemail. Feel free to email me directly if you have any further questions.

Business' Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I have read the response and accept the proposed resolution to my complaint. I have sent a copy of the cancelled check as requested. [redacted]