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Sloan Ford

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Sloan Ford Reviews (2)

Please do not close my case # ID [redacted]. This is the first time today that I have seen their reply to my complaint. I have additional information pictures and an estimate to replace my windshield. Mr. Austin failed to mention that during the time they were waiting for me to bring my check back to thern that they made driver seat repairs to the car in their auto shop. (An additional driver) Mr Austin also failed to mention that he told me that he was the one who drove the car to fuel it up and that he said he would make the cracks found when | picked it up back to my satisfaction and that I was not satisfied. He said I brought the car back to him the next day but it was at his instructions for me to do that. I wanted to bring it right back that same day. He told me to wait. The 5 windshield cracks were not there when I made the deal for the purchase of the car. No one would buy a car with 5 cracks in the windshield, Since the cracks occurred and the failed attempted repair of the cracks to the windshield it has not been safety inspected as they imply. I believe that if you have 3 or more cracks the Commission's recommend complete replacement of the windshield. Please reopen this claim for me with an estimate of $280.00 to cover a replacement, Please see the pictures I took after I picked it up and an estimate enclosed for replacement, iThank you so much for helping me. I felt so vitimized as a female consumer buying a car from them and have nowhere else to turn.Sincerely,[redacted]

The customer made a purchase of a 7 year old 2009 [redacted] with 84,000 miles on it. She took the car on an extended test drive for a day and a half while making her decision, Which she did put an additional 50 miles on the [redacted]. After driving it home she felt that the [redacted] was a good decision...

and went ahead with the purchase of the car. We held the car for her a few additional days while the customer procured her own financing. The car was cleaned and fuel was put in making the [redacted] ready for customer to pick up. When she was driving home customer noticed "Cracks" in the windshield of the car. She brought the car back the next day for me to look at. I noticed that the [redacted] had a few stone chips in the windshield. In our experience in the auto industry a 7 year old car with 84,000 miles on it will have a wear and tear on it. None of the chips impede the drivers vision or pose a safety concern. The vehicle does pass PA State inspection for emissions and safety, We did not mislead the customer in anyway and she did receive a great deal on this [redacted].Austin P[redacted]Sloan Ford Internet Sales

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Address: 415 West Lincoln Highway, Exton, Pennsylvania, United States, 19341

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