Slocum Orthopedics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello,This note is written in response to Revdex.com complaint ID # [redacted] .Our apologies for the delay in providing the Revdex.com and patient a written response earlier, but the key staff member involved in this event has been out on leave and has just returned to workIt was imperative for our follow up to consult with this employee prior to responding.First of all we would like to apologize for our role in any miscommunication that occurred re: which types of injections were available and which were not per the patient’s insurance carrierIt is certainly not our intent to cause any confusion in terms of treatment options, etc.We will continue to work with our staff to ensure that accurate information is provided at each and every patient encounter.As for the patient’s request to have the additional $copay they experienced be waived, this will be honoredOur business office has been notified and will make this correction immediately.Please feel free to encourage this patient to contact me directly with any further questions or concerns.Thanks,Steve P***Stephen P***, RN, MBA | Director of Clinic Operations | 541-868- Slocum Orthopedics | Coburg Road | Eugene, OR

Hello,This note is written in response to Revdex.com complaint ID # [redacted].Our apologies for the delay in providing the Revdex.com and patient a written response earlier, but the key staff member involved in this event has been out on leave and has just returned to work. It was imperative for our follow up to...

consult with this employee prior to responding.First of all we would like to apologize for our role in any miscommunication that occurred re: which types of injections were available and which were not per the patient’s insurance carrier. It is certainly not our intent to cause any confusion in terms of treatment options, etc.We will continue to work with our staff to ensure that accurate information is provided at each and every patient encounter.As for the patient’s request to have the additional $237.42 copay they experienced be waived, this will be honored. Our business office has been notified and will make this correction immediately.Please feel free to encourage this patient to contact me directly with any further questions or concerns.Thanks,Steve P[redacted]Stephen P[redacted], RN, MBA |  Director of Clinic Operations  |  541-868-3299    Slocum Orthopedics  |  55 Coburg Road  |  Eugene, OR 97401

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]