Slomin's, Inc.

Slomin’s operates by bullying their customers to stay with them. I had a key fob that broke and in order to replace it they were going to charge a fee which they waived because they tricked us into a 12 month contract. Then more equipment of theirs stopped working, leaving my elderly mother’s home vulnerable to break in and the earliest they can come is 2 weeks out and they are charging $90/hour for them to fix their faulty equipment. I was very upset by the lack of protection and the time to resolve, as well as the excessive cost. I expressed it many times and all I was offered was yet another contract to waive the fee. They constantly keep trying to rope you in to keeping their service via contacts. I told them I wish to cancel and was told that the cancellation fee would be $107.82 and that someone would call me from the “cancellation department”. No one called and when I called them, I was told that the cancellation fee would now be $226.87. They seem to keep increasing my cancellation fee arbitrarily as another attempt to keep me as a customer. They told me I need to pay for July to October, despite me cancelling in July. I asked them to prorate the few weeks in July and they refused. The customer service is horrific. No one tries to help until you actually call to cancel. I’m looking for a rational person to prorate my usage and then charge me the $107.82 for ending my contract early. All Carla Reise did was combat me and insist she would not even consider it.

Every single time I called I had to fight to get service if I had no hot water no heat. They have to deem worthy of sending somebody out right away your discomfort means nothing. Forget about getting a manager on the phone or to call you back it will never happen. I’m moving two months earlier than my contract they want me to pay them $500 to do a contract obligation they wanna charge me to read my tank probably cost me more to read it then I would get back from the new buyers. This company does not work with you they lore you in with low prices and then they screw you everywhere they can. Stay away.

I called Slomin's in November to cancel my account and they said my account expires 12/4/2020 and I can call the first week of December to cancel it. I called the first week of December and cancelled my account. The customer service representative said Thank you and that was it. A couple of weeks later I received a bill in the mail for $499.00. I called Slomin's and they said this was a cancellation fee for refusing oil deliveries. I NEVER refused any oil deliveries! They would send me text messages periodically stating, "Slomin's would like to make an oil delivery tomorrow @ . To confirm this delivery Type OK DELIVER." When I would get these text messages, I would check my tank and see that I didn't need a delivery and I would call them and ask them to adjust my oil usage. I don't believe they ever adjusted my usage because I would keep getting these text messages when I had 3/4 of a tank of oil and didn't need an oil delivery.

In addition, when I called in December 2020 to cancel my account, the customer service representative never said anything to me about refusing oil deliveries or a cancellation fee. They just cancelled my account as requested and said thank you.

When I called to get the matter rectified, they argued with me and wouldn't let me explain the facts. When I called on 1/29/2021, the customer service representative, Hernan, was very unprofessional and wouldn't let me tell him the circumstances around my account. He kept talking over me and wouldn't let me explain what transpired during my previous calls. I asked to speak with a supervisor and he said one would call me. I have never dealt with someone so unprofessional and rude.

In addition, when I asked for a copy of my contract, which they have never provided previously, they sent me a contract that was forged with my wife's signature on 12/7/2019! My wife has NEVER signed a contract with them and they forged her signature. This company is so unprofessional and I will never deal with them again.

Lastly, when they finally sent me a copy of this forged contract, I saw that they had my annual oil usage at 600 gallons per year. I have NEVER used 600 gallons per year. My home has insulation and I keep my temperature at 64 degrees F. This company is very unprofessional and uses unfair and illegal business practices.

March *, 2015  The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As requested by [redacted], my associate customer service...

supervisor [redacted] and I have tried to contact her to discuss her issue with Slomin’s service.  To date we have not been able to speak with her.  As a full service company that provides emergency service, we sometimes have to make the difficult decisions of weaning out actual emergencies versus services that do not necessarily require immediate attention especially during a busy heating season.  Although we prefer not to, in some cases we are even forced to cancel any pre-scheduled non-emergency services as well.    The evening of 11/**/2014, Slomin’s did make the attempt to reschedule [redacted] service appointment that was scheduled for 11/**/2014 but the appointment was kept and we arrived in the morning as requested.   On 1/**/2015, [redacted] contacted our office in need of service at approximately [redacted] and we responded promptly at approximately [redacted].  The last service rendered to [redacted]’s home was on 2/**/2015 which was one of the coldest days confirmed historically one Slomin’s busiest days on record.  [redacted] contacted our office at approximately [redacted] to report no heat in her home which is of course a priority considering the below freezing temperatures we experiencing.  [redacted] contacted our office several times at approximately [redacted] and [redacted] because she was unhappy with the wait time for service.  [redacted] was informed of our longer than usual approximate wait time for service and due to the severe weather temperatures.  Slomin’s arrived at [redacted]’s home at approximately [redacted].   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her and her family.   However after review of [redacted]’s account Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.  [redacted]’s account is still active with Slomin’s.  Should [redacted] decide that she would like discontinue her services with Slomin’s, she will be responsible for the $499.00 early termination fee as indicated in her agreements. If you should have any questions, please contact us at ###-###-####.

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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] Slomin’s has looked in to the amount of delivered that [redacted]...

[redacted] called to dispute on 2/**/2015.  It has been confirmed that Slomin’s did indeed delivery 200 gallon to [redacted]’s oil tank.  To avoid [redacted] concerns for future deliveries, Slomin’s can also arrange for our driver to stick his oil tank before and after the delivery to confirm the amount that is being delivered. Slomin’s has always cooperated with The Revdex.com in resolving matters that are bought to your attention.   Slomin’s is a family-owned and operated company that has been in the business of taking care of homeowners since 1923. We do not believe that we have conducted ourselves in any manner that would warrant intervention. If [redacted] is still convinced that Slomin’s is wrong he may contact the Suffolk County Department of Weights and Measures at ###-###-####.  To verify the authenticity of the meters on our trucks, it is required to have them regularly inspected.   Slomin’s has always had a good reputation in the community and would welcome an impartial agency confirming that fact.   If you should have any questions, please contact us at ###-###-####.

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Complaint ID: [redacted]
 
Please accept this notice as Slomin’s response to the
complaint of consumer [redacted].
 
Upon receipt of [redacted] complaint...

and after reviewing
her account, Slomin’s has removed the balance from her account.  (See ledger attached).  Slomin’s does apologize for any inconvenience
[redacted] feels we may have caused.
 
If you should have any questions, please contact me at
###-###-####.
 
Sincerely,
 
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s installed its free security system equipment package...

at [redacted]’s home on 7/**/2015.  In return [redacted] agreed to use Slomin’s monitoring service for five years.  Recently [redacted] contacted our office to report that she feels there is a problem with her alarm sending false signals to our central station.  A service appointment was scheduled for 4/**/2016 but there was no one at the home upon our technician’s arrival at approximately 12:40pm.  [redacted] currently has another appointment scheduled for 4/**/2016.    [redacted] has spoken with several representatives in our call center including Allison who has the task of reviewing and documenting Slomin’s customers who report issues of false alarm signals.  [redacted] also spoke Slomin’s customer service Supervisor Patti.  Both Allison and Patti informed [redacted] that although she has not been fined from her county at this time, Slomin’s cannot agree to cover the cost for an anticipated fine.  (See # 21-false alarm fines/permits/additional work portion of agreement)   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  Although we share [redacted] concern, unfortunately as with all mechanical equipment things can go wrong at any time.   As mentioned above, [redacted] has a scheduled appointment for service to her alarm system on 4/**/2016 to check and/or repair the issue reported.  Upon completion of our service, Slomin’s can send [redacted] a notice to confirm repairs if any and she can submit it to her police department.    If you should have any questions, please contact me at ###-###-####.

[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost Home security has been a Slomin's hallmark...

since 1981.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  [redacted] contacted our office on 9/**/2015 with interest in obtaining our alarm system for his home.  On 9/**/2015, [redacted] met with Slomin’s consultant [redacted] and signed to receive our free alarm installation package.  [redacted] also purchased a smoke detector for $125.00.  (See agreement attached)  Slomin’s completed the installation at [redacted] home on 10/**/2015.On 11/**/2015, [redacted] called Slomin’s and informed our representative that he had his doors that were armed during the alarm installation replaced and they needed to be rearmed.  Slomin’s customer service representative Jennifer informed [redacted] that there would be a cost of $50.00 for each door to be rearmed.  Although [redacted] alarm system is still under warranty, it only covers repairs that may occur during normal use and not due to construction. (See limited warranty)Slomin’s has always cooperated with [redacted] in resolving matters that come to your attention.  As a consumer courtesy, Slomin’s is willing to rearm [redacted] doors for him at no cost.  He can contact our office at his earliest convenience to schedule an appointment.If you should have any questions, please contact me at ###-###-####.Sincerely,[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused and we have acknowledged our error.  [redacted]’s account has been cancelled without penalty.  All Slomin’s has asked of [redacted] is to pay for the two oil deliveries made on 1/**/2017 for 136.6 gallons and on 2/**/2017 for 72.1 gallons at $1.999 per gallon totaling $427.62 because the oil will be utilized.  Slomin’s is willing to extend the payment terms for the deliveries made until 7/**/2017 as well.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Once again, Slomin’s does apologize for any inconvenience we have caused [redacted] and his family.  If necessary Slomin’s can also provide [redacted] with notice to provide to his current heating oil supplier to advise of our error.    If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   As of 2/**/2017, Slomin’s customer service representative...

Cathy issued a credit of $10.00 to [redacted] account for the days her alarm system was down.  As requested by [redacted] in her complaint Slomin’s has issued an additional credit for $4.83 to cover the twelve days her home was without monitoring service.   If you should have any questions, please contact me at [redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    [redacted] has been a customer with Slomin’s since...

October 2013.  Slomin’s does apologize for any inconvenience [redacted] feels we have caused.  Unfortunately her heating account has been past due for over one hundred days.  As you can see by [redacted]’s ledger attached Slomin’s has worked with her over the winter months to ensure deliveries with her efforts to pay.   [redacted] inquired about Slomin’s budget plan which is a payment option to make twelve equal monthly payments instead of paying for each delivery as it is received and it begins in June.  Although it is not usually offered or recommended for customer with a delinquent balance, [redacted] was informed that her balance must be below $500.00 by 6/**/2016 to possibly consider the option of spreading balance over the twelve monthly payments increasing her calculated budget amount.    On 5/**/2016, [redacted] contacted Slomin’s customer service center after making a payment on our website for $217.69.  Slomin’s customer service representative Pedro advised [redacted] that she still had a balance due of $500.00 and that an additional $350.00 would be needed before a delivery could be released.   [redacted] questioned getting a delivery and then incorporating cost into the June 2016-May 2017 budget year. Pedro explained that this could not be done because as stated above the amount due has to be below $500.00 before 6/**/2016 and making a delivery would bring her balance over $500.00.   [redacted] contacted our office again on 5/**/2016 to request an oil delivery. Since 5/**/2016 [redacted] made two payments totaling $140.00.  She was informed a delivery can be released if she were to pay an additional $150.00 which was less than the $350.00 asked of her on 5/**/2016. [redacted] was unable to make a payment and regrettably Slomin’s was unable to release a delivery to her home.    Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  [redacted] paid Slomin’s an additional $50.00 toward her balance on 5/**/2016 making her balance due $315.33 which is still past due for over one hundred days.  As a consumer courtesy, Slomin’s has released an oil delivery even though we have not received the minimum payment asked of her.  The delivery will be made at $1.999 per gallon which is [redacted]s fixed rate until 1/**/2017 or up to approximately 1028 delivered gallons, whichever occurs first.  (See attached guaranteed fixed heating oil pricing agreement) This rate is well below the average cost for fuel oil in [redacted]’s area. (See attached average home heating oil prices- [redacted]).   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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 Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s damage claims representative [redacted],...

has been in contact with [redacted].  As of 1/**/2015 [redacted] has requested repair estimates to [redacted]’s floor which to date has not been received.  Upon receipt, Slomin’s can proceed to the next course of action for [redacted]’s claim. If you should have any questions, please contact me at ###-###-####. Sincerely, 
[redacted]

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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted]...

recently signed with Slomin’s on 2/**/2017 to take over his security system and to use our monitoring services.  In addition to our monitoring services, [redacted] signed to take advantage of other special features available such as alarm text notification, remote keypad services, remote camera viewing and video clip recording service at a monthly cost of $42.70.  At [redacted]’s request, he chose to remove the additional features and continue with just the monitoring service which reduced his monthly cost to $29.70.  Also at [redacted]’s request, a notice was sent to him confirming same.   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However, Slomin’s cannot guarantee that his monitoring cost will remain at $29.70 for the full five year term of his agreement.  [redacted] spoke with Slomin’s sales manager [redacted] on 2/**/2017 to clarify and confirm conversations he previously had with our customer service department.  Mr. B[redacted] advised [redacted] that his monthly monitoring service cost is $29.70 and is guaranteed until 2/**/2018.  But Mr. B[redacted] also explained that as his agreements states, Slomin’s shall be permitted to increase all charges by an amount not to exceed six percent each year.  (See agreement attached) Providing reliable and low cost Home security has been a Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  As mentioned above, Slomin’s has made all the necessary adjustments as requested by [redacted]. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

feels we may have caused.  However as stated under the service terms of her agreement “SLOMIN’S shall service upon Subscriber's request the security equipment system installed in Subscriber's premises between the hours of 8 a.m. and 5 p.m. Monday through Friday, within reasonable time after receiving notice from Subscriber that service is required, exclusive of Saturdays, Sundays and legal holidays.”  Slomin’s does try to accommodate its customer by offering morning or afternoon timeframes if requested.    When [redacted] contacted our office on 5/**/2016 to cancel her appointment she was rescheduled for 6/**/2016.  [redacted] asked to be rescheduled for 5/**/2016 which was not available at that time.  Slomin’s customer service representative Vincent tried to inform [redacted] that she can still use her alarm system until service is rendered by “bypassing” the zone having the issue.  Shortly after [redacted] phone call Vincent contacted her to advise he was able to get her on schedule for 5/**/2016 as she requested.  Later the same afternoon, [redacted] called back to our office and rescheduled her service appointment for 6/**/2016.   Slomin’s has always cooperated with any consumer protection agency in resolving matters that come to your attention.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Although Slomin’s has performed its contractual responsibilities, in an attempt to maintain good customer relations, we have issued her account a credit for one month of monitoring service totaling $48.86.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   As I mentioned to [redacted] during our conversation, Slomin’s does not perform oil pump-outs.  This procedure has to be arranged by an outside company and unfortunately we have no control over their scheduling.  As written in our first response to [redacted]’s complaint due to the process in which it takes for a pump-out to be performed we believed it to be a convenient resolve to settle his account for the oil we delivered because he would be using the oil anyway. However we completely acknowledge our error.    During the conversation with [redacted] and I he requested I contact him before the pump out is scheduled so that he can have his current oil company deliver oil to him to ensure there is 208 gallons for us to take back.  This confirms that obviously [redacted] utilized the oil and would still have to pay another company to deliver to him.  Slomin’s is in no way trying to take advantage of a situation, we would just like to try and settle [redacted]’s complaint in a way that we feel is fair and simple. To date we have not been notified as to when a pump-out can be scheduled and once again we do apologize for the inconvenience.  At a last attempt to try and settle [redacted]’s complaint, as offered to him by our credit manager Mr. S[redacted], Slomin’s is still willing to settle the 208.7 gallons we delivered to him on 1/**/2017 and 2/**/2017 for $279.89 and waive the remaining $147.73 balance. This is essentially giving [redacted] oil at a cost of $1.34 per gallon which is substantially below current market prices.  Should [redacted] continue to decline our offer, as previously mentioned, we will contact him as soon as we possibly can with a scheduled appointment to perform the pump out.    If you should have any questions, please contact me at ###-###-####.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer Joseph Notaro.   As requested by [redacted] on 10/**/2016, his heating...

account with Slomin’s has been cancelled.  Prior to that date, Slomin’s was not notified of [redacted] intent to cancel his services therefore his Econo Pak Service Plan renewed automatically on 7/**/2016 as the agreement states.  The $183.58 charge for the Econo Pak Service Plan has been credited in full as well as any late charges that were issued. (See ledger attached)   If you should have any questions, please contact me at [redacted].   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has had several conversations with our office...

regarding a fine received from Suffolk County’s Alarm Management Division.   The morning of 11/**/2016, Slomin’s central monitoring station responded to an alarm signal at approximately 9:08 am.  The call was answered by a woman who gave us an incorrect code word.  Slomin’s central station operator disconnected the call and proceeded to contact the police and then the [redacted]’s emergency contacts.  Suffolk County police deemed the visit to the [redacted]’s residence on 11/**/2016 to be a false alarm and they were issued a fine for $100.00.  [redacted] contacted our office because he wanted Slomin’s to take responsibility for the fine.  He felt it was due to our error and we should not have called the police.  The call in response to the 11/**/2016 signal was answered by his mother in law whom he insisted gave the correct code word.  In his many discussions, including with our customer service supervisors Gary and Karen, he admitted that his mother in law first gave the correct code word but then corrected herself with an incorrect code word as her final answer.  It was explained to [redacted] that was why the police were called and Slomin’s does not consider that to be a mistake. Therefore we would not be responsible for the fine issued.     Slomin’s central monitoring station’s job is very important and time sensitive. Their daily tasks are only to respond to alarm signals, call the police and a customer’s emergency contact(s) if necessary.  Slomin’s central station operators cannot have extended conversations with our customers over the phone even when the correct code word is given and everything is confirmed to be ok.  If a customer has other questions and/or issues, central station will then transfer them to customer service for additional assistance.   Slomin’s does apologize for any inconvenience the [redacted]’s feel we may have caused.  We share our customer’s and the police departments concern in trying to reduce unnecessary police response to alarm signals.  We also understand mistakes happen.  However our central station operators cannot assume our customers safety over the phone.  When someone is uncertain about their code word it can appear as though an unauthorized person is in the home who is trying to guess the correct code word. In an attempt to maintain customer relations, Slomin’s made the decision to credit the [redacted]’s account for $100.00 which has was posted on 12/29/2016. (See ledger attached) It was stressed to [redacted] that Slomin’s will not be responsible for any fines received in the future.  Slomin’s also addressed the importance of making sure the correct code word is given especially if may have visitors in the home.   If you should have any questions, please contact me at 516-932-7000.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Slomins' answer indicates that I have a contracted for heating oil delivery @ $1.999 per gallon. I have a signed agreement for oil delivery @ $1.899/gallon. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted] spoke with Slomin’s customer service...

superviso[redacted] in response to her issue following the service visit on 1/**/2015 when the sight of white smoke in the home was reported to our office.  Upon [redacted] investigation, Slomin’s technician [redacted]ip found the front wall of the chamber to the heating unit collapsed.  The unit was left down as [redacted]ip felt it was not safe to run.  It was the professional opinion of [redacted]ip that the most efficient and long term resolve would be to replace the chamber in its entirety and quoted $785.00 to do so.  The installation was declined and shortly after Slomin’s visit to [redacted]’s home she requested her account be cancelled with [redacted] on 1/**/2015.    Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  We have been taking care of homeowners since 1923.  Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations.  Slomin’s understands the cost of maintaining a home can be costly and would never try to charge a customer for anything if we didn’t feel it was absolutely necessary.  With that being said, any time we diagnose a problem that requires a substantial cost for repair and/or replacement, our consumers are always entitled to get a second opinion and have the work performed by others.  Due to the fact that Slomin’s technician deemed [redacted] system unsafe to run unless the chamber was replaced, we are removing the early termination fee of $499.00 from [redacted]’s heating account. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]
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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s on 1/**/2015 to...

receive our free security equipment installation package.  In return for the free security system, [redacted] is required to use Slomin’s monitoring services for a period of five years.  (See agreement attached)  In addition to the free package [redacted] purchased a standard indoor camera with a wireless access point for $208.00. Consumers that sign new contracts, have three business days to cancel the contract without any penalty as mandated by New York State.  However, Slomin’s does not execute the terms of the monitoring agreement until the installation is complete and monitoring service established which did not take place until 1/**/2015.  [redacted] had eight days to review the agreement in its entirety and terminate it if there was any terms or conditions he did not agree with.  There is no trial period for the alarm service.   Once the installation is complete Slomin’s does not remove the equipment because it cannot be reused.    On 1/**/2015, [redacted] spoke with Slomin’s [redacted] in regards to his issue with the residential camera we installed.  As mentioned above, [redacted] was made aware of our installation policy.  With all new installations there is a free one year warranty on the equipment we install to cover all repairs and/or replacements if necessary.  [redacted] was not interested in trying to make any attempt to resolve a possible camera issue, just wanted it removed.  After a lengthy discussion, in an attempt to work with [redacted], [redacted] agreed arm two windows that will be added to his security system and remove the camera and wireless access point as he requested.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.   Slomin’s is scheduled to go to [redacted]’s home on 2/**/2015 to make the changes as described above.   If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.