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Slomin's, Inc.

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Slomin's, Inc. Reviews (355)

Review: Several years ago, I purchased residential alarm services from Slomins and after a few years I discontinued the services before the end of the contract. Through their lawyer, [redacted], Slomins required that I paid a penalty for early contract termination. Although I would have paid less by finishing the contract, I agreed to pay the over $1,600 in penalty and cease nyy association with this company because their unethical business paractices - we always found ourselves questionning their bills. Although the penalty was completely paid, we continued to receive bills from Slomins. First I called their office to complain that I ended the contract AND PAID OVER $1600 IN PENALTY, they said that I had to send a contract termination notice to the company in writing or I will continue to be billed, which is preposterous! I called their lawyer [redacted] from whom I received complete clearance from any obligation regarding this contract, she assured me she will resolve the matter with Slomins and that I should not receive any more bills. Months after months, the bills continued to arrive. Last week, I called Slomins and they asked for my code word in order to talk to me. I told them I am no longer a customer, I don't have a code word. They would not address the issue because I did not supply a code word. Meanwhile, the bills keep coming, causing me and my family unbearable aggravation. This is clearly an engrained scamming practice by Slomins to bill clients randomly and harrass them for payment.Desired Settlement: I want Slomins to stop sending bills to my house and most importantly, to stop their unthetical practice of preying on customers.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s has confirmed with our attorney that [redacted]

has settled her account with them. [redacted]’s account with Slomin’s has been cancelled with no further balance due.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Review: Repairman damaged rug with oil while servicing oil burner. We filed a dispute in nov 2012. Slomins never sent report of investigation. I called repeatedly from dec to march and slomins refused to transfer me to claims department, stated a representative would call me back. No return calls received. In May slomins stated they were sending me to collections, I called again and spoke with customer representative supervisor who refused to transfer me to claims department but stated "Case was closed, no damages found" I asked for written confirmation of findings and she said I would receive it in a few days. That was May 6 it is now May ** and I still have not received any findings or communication from Slomins. I have sent 2 letters explaining situation to slomins with no response except a form letter stating they will send us to collections.Desired Settlement: Written explanation of findings. A phone call from claims department and collection action ceased until I receive the latter.

Business

Response:

July **, 2013

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

After Slomin’s rendered emergency service to the [redacted] home on 10/**/2012, we were notified that our technician damaged their floors by tracking oil through the home. Upon receipt of this information, we scheduled for our field supervisor John to go to the home. On arrival there were no stains found to substantiate damages and the claim was denied. Our damage claims representative [redacted] did attempt to contact the [redacted]’s on 10/**/2012 with our supervisor’s findings.

Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. Slomin’s is not in any way trying to avoid responsibility but unfortunately there were no damages found. Currently the [redacted]’s have an outstanding balance on their account for $237.38. As an attempt to maintain good customer relations in response to this matter, Slomin’s is willing to forgive the entire balance and settle their account at $0.

If you should have any further questions, please contact me at [redacted].

Sincerely,

Customer Service Supervisor

Slomin’s Inc.

Review: On 1/**/15 I called Slomins for an emergency service call. Slomins arrived five hours later and was unable to fix my burner. I was told the chamber inside my burner was clasped, and it was not covered under my contract. The service man, [redacted], said it would cost $900 to replace the chamber. The part would be a special order AND the job would take 5-6hours to complete . He would have to come back in a few days. I opted not to have the burner repaired, and [redacted] stated as a safety precaution that he had to disconnect my burner- which he did. Upon leaving we asked for a receipt which he said he did not have for us and was not needed for his visit. Nothing was signed as proof he came to the home which is usually done upon each service visit. I was left without heat nor hot water.

On 1/**/15 I had another company come to my house to install a new gas to replace my oil burner. The new company also looked at my oil burner. Upon inspection of the oil burner, they said my chamber was not clasped. A small piece of the inside of the wall was broken. Within an hour, my oil burner was fixed and running again. I had heat and hot water. There was no need to replace the chamber.

on 1/** I called slomins and asked to speak to a supervisor about what occurred Saturday. I was told there was a long wait to speak with a supervisor and was asked for a number I could be reached back at within a few hours...no one returned my call.

On 1/** I again called slomins and asked to speak to a supervisor. Again I was told there was a long wait and I would be called back...no one returned my call.

On 1/** I called slomins and waited to speak to a supervisor. I spoke with a supervisor who said she would look into my account. She claimed my account stated that I was advised to replace my chamber, it was not clasped. I asked her why my burner was disconnected then, and I was left without heat and hot water for two days. I also asked why I was told it was clasped and was told I would have to pay $900 for repair. She said she would look into this and call me back. I also asked her why I was not left any paperwork that they came to my home....she had no answer to that and agreed they should have left a receipt. I told her I did not want them at my house ever again, and I want them to break my contract. She ended my contract and said I would be charged for breaking my agreement. I told her I would be refusing to pay for the breaking of the contract due to the inadequacy of the work I feel their technicians do.Desired Settlement: I do not want to be charged a cancellation fee as I feel their service is inadequate. I also would like an explanation of why I was told my chamber was clasped if it was not.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] spoke with Slomin’s customer service superviso[redacted] in response to her issue following the service visit on 1/**/2015 when the sight of white smoke in the home was reported to our office. Upon [redacted] investigation, Slomin’s technician [redacted]ip found the front wall of the chamber to the heating unit collapsed. The unit was left down as [redacted]ip felt it was not safe to run. It was the professional opinion of [redacted]ip that the most efficient and long term resolve would be to replace the chamber in its entirety and quoted $785.00 to do so. The installation was declined and shortly after Slomin’s visit to [redacted]’s home she requested her account be cancelled with [redacted] on 1/**/2015. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. We have been taking care of homeowners since 1923. Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s understands the cost of maintaining a home can be costly and would never try to charge a customer for anything if we didn’t feel it was absolutely necessary. With that being said, any time we diagnose a problem that requires a substantial cost for repair and/or replacement, our consumers are always entitled to get a second opinion and have the work performed by others. Due to the fact that Slomin’s technician deemed [redacted] system unsafe to run unless the chamber was replaced, we are removing the early termination fee of $499.00 from [redacted]’s heating account. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/**/15 I spoke with Cathy at Slomins regarding a discrepancy in my bill. I had recently paid $300 towards my $384 balance and I noticed that there were additional charges owed. In looking at my account, Cathy informed me that I was being charged a return check fee. I explained that I never wrote a check to Slomin's, that all of my payments were made electronically. In looking at my account further, Cathy informed me that the accounting office at Slomin's made a mistake and linked my account with an unrelated customer (who lives in Freeport). This other customer wrote the returned check. Cathy also informed me that there was a hold placed on my account due to this. Cathy then put me in touch with supervisor (Doug) who apologized and informed me that these charges would be removed from my account no later than 12/** and that he would return my call. On 12/**/15 I contacted Slomins and requested a service call and was informed by Robert that there was a hold on my account due to unpaid charges. Robert then informed me that my account still had not been cleared. I then spoke with Doug again and asked him why this was not rectified and he said he was "waiting on his accounting department". I explained this was unacceptable business practice. These charges which are not mine, still remain on my account.Desired Settlement: Resolve my account issues immediately.

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] billing issue has been resolved as previously advised. The remaining balance due on [redacted]’s account is $85.65. Slomin’s does apologize for any inconvenience we may have caused.

If you should have any questions, please call me at ###-###-####.

Sincerely,

Shaneka O[redacted]

Customer Service Supervisor

Slomin’s Inc.

I was hoodwinked into a "we can beat your oil price" scam by Slomins three years ago. They make you sign a contract committing to at least three oil deliveries. I did not want them to deliver when they wanted but when I called. They ignored this and delivered when they desired, they delivered way more then three times at prices at least .25 to .50 cents higher then my "locked" in rate. The last delivery was in late April of 2013, and it was close to 175 gallons, way more then we would ever use and way more money then I wanted to spend. I asked if we could pay payments, they said yes. After the first payment I was locked out of my account and never able to speak to someone that I could understand after that. They refused to take payments, charged me interest, took it to court and levied my account. Which is where I am now. I would NEVER do business with them. They are dishonest and do not try to work with you. I have read through many of the accounts on here where it says that according to Revdex.com the matter has been resolved or handled reasonably by Slomins, I guess if you have enough money to grease enough palms you can make any one see things your way, including lawyers and court officials.

Review: On the day of Purchase, the representative of Solmin's told me that I would receive their service for 3 years. When I fully paid for 3 years, I decided that I no longer need their service and would no longer pay them. They then told me that the contract was not a 3 year contract but a 5 year contract. I know that it can't be true because the representative told me that it was a contract for 3 years.Desired Settlement: I do not have a contract with them anymore. My contract was for 3 years and when I paid them for the last 3 years, the contract was over.

Stop Contacting Me

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted], signed with Slomin’s on 7/**/2011 to receive our free installation package. In return [redacted] agreed to use Slomin’s monitoring services for a period of five years. (See agreement attached)

The monitoring agreement is not executed until the installation is performed. [redacted]’s

installation was completed on 8/**/2011 and obligation commenced as of that date.

On 2/**/2014, [redacted] contacted our office and requested her services to be cancelled. Slomin’s

representative [redacted] informed [redacted] that there were thirty months remaining on her monitoring agreement which would incur an early termination fee of $1204.50. [redacted] still asked for her services to be discontinued. Slomin’s sent a cancellation notice for [redacted] to complete and return for security

purposes.

Upon receipt of [redacted]’s cancellation notice **, a representative from our retention department contacted [redacted] to discuss possible options to keep her account open. [redacted] still insisted that her services be cancelled. ** reminded [redacted] of the obligation that remained on her account. [redacted] stated to ** that she signed an agreement for three years and not five. Al offered to send [redacted] a copy of her agreement if she no longer had her original copy. Again [redacted] insisted her account be cancelled which Slomin’s did as of 3/**/2014.

Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office’s

intervention.

If you should have any questions, please contact me at ###-###-####.

Sincerely,

Slomin’s Inc.

Review: The Slomin's Sales Representative guaranteed that the service being provided was for "At Call" meaning I would call Slomin's when I wanted an oil delivery. I stated to him the other company that I was with provided this service and that I would only switch if Slomin's provided the same service. He said absolutely, you place the phone call and within the next day or two you will have an oil delivery and a bill will be sent about 2 weeks later. Upon signing the contract I found the company had made an oil delivery. I actually stopped the delivery person in the middle of the fill-up and asked him to leave as I did not authorize a delivery. I called the service center, the representative could not answer my question and said a [redacted] would call me back. I never heard back from them but was not worried as the representative said they should not be delivering anyway because I did not have a "whistle alarm" in place on my system and they can't deliver until this problem is rectified. After paying the $300+ bill for oil that I did not request, fast forward 2 weeks later and they are delivering again. I call Slomin's and get a supervisor on the phone, she states that they are a full service company and don't offer "At-Will" contracts. She stated the company cannot guarantee what their sales employees say out in the field and that is why they have a contract. So I said basically Slomin's does not hold their employees accountable for what they tell customer's and that the responsibility lies completely on the customer and asked her if she feels this is fair. She stated that if they bothered questioning the sales person, he who would simply state that he did not make that guarantee. I stated that as a [redacted] myself, I hold all my employees accountable for their actions and that is the worse business policy I ever heard of. I stated that I would like to terminate the contract and she refused. So basically Slomin's does not hold their salespeople accountable and will flat out lie to to get a customer to sign a contract.Desired Settlement: I continue paying for all outstanding oil deliveries but Slomin's cancels my contract.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Please find attached guaranteed fixed heating oil price agreements signed by [redacted] dated 11/**/2014. The term of these agreements are for one year or up to approximately 1200 gallons, whichever comes first. Slomin’s is a full service heating company and as our agreements state, all heating oil shall be supplied under the Slomin’s automatic delivery system. As requested by [redacted], his account signed located at [redacted] in [redacted] has been cancelled and the $499.00 early termination fee has been waived. To settle [redacted]’s complaint as asked, Slomin’s has also cancelled his account at [redacted] in [redacted]. The early termination fee of $499.00 will be waived as well. [redacted] will also receive a full credit for his Econo Pak Service Plan in the amount of $150.99 that will be applied to his balance. The remaining balance due by 2/**/2015 will now be $$282.79. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company delivered oil after I've refused 3 deliveries and called on Dec. [redacted] and spoke to Anna to cancel our account. My husband and myself both spoke with her and we told her the price of oil is too high and we had shopped around and found lower prices and wanted to cancel our account!!!! She offered us a lock in price of 189.9 a gallon and we refused!!!!! Once again Slomins showed up here this morning and delivered 153.1 gallons of oil and charged us 249.990 a gallon!!!!! I spoke with the supervisor, I told him I wasn't paying 2.499 for a gallon of oil, that I would pay the 189.9 that I was offered!!!. He said the best he could do was 209.9 a gallon. He basically called me a liar and said I never canceled my account!!! He said it was my word against Anna's!!! Now if I kept my contract why wouldn't I lock in at 1.899 a gallon instead of paying the 2.499!!!! Makes no sense!!!Desired Settlement: I'm willing to pay the 1.899 I was offered and cancel my oil account!!!

Business

Response:

[redacted]

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the complaint of consumer [redacted].

[redacted] has been a customer with Slomin’s since July 2013 for heating and security services. Slomin’s does apologize for any inconvenience the [redacted]’s feel we may have caused. However Slomin’s was not made aware of their intent to cancel prior to 12/**/2015. In an attempt to resolve [redacted]’s complaint, Slomin’s is willing to settle the delivery made on 12/**/2015 for 153.1 gallons at $1.899 per gallon totaling $303.82. Slomin’s has issued [redacted]’s account a credit of $94.63 for the unused portion of her Econo Pak Service Plan. The remaining balance due will be $209.19. Upon receipt of payment, Slomin’s will credit additional charges.

If you should have any questions, please contact me at ###-###-####.

Review: On January [redacted], 2013 I had an oil delivery from Slomin's. I checked the receipt and I saw that only 32 was put in and a note saying cannot hear vent alarm. I promptly called Customer Service to ask how to proceed. They told me they would have to wait till the driver came back and then they would have a [redacted] call me. In the meantime, I went outside to the oil tank which is buried under my driveway and noticed it hadn't actually been touched. So, then I turn to my left and notice the seal was broken off and a sign that says do not use was removed from an old fuel oil pipe of an abandoned tank. Then I realized he had put the oil into the wrong place. I promptly called Slomins and was told an inspector would come out to check and they would send another oil delivery the next day. On Saturday the [redacted] two employees showed up to fill up the tank and they confirmed there was definitely no vent alarm issue with the correct tank. I received 473 gallons that day. I have my own oil gage and I checked to make sure the oil tank was full because I felt the need to keep track of everything at this point because of the wrong tank issue. Some of my trust was lost in Slomins. So, my tank was full at this point, and they said someone would come out to check the wrong pipe issue. Ok, fine I was happy with the service at this point. Then two days later while I was not home on Monday the [redacted] another truck shows up and apparently put in another 32 gallons in my already full tank for some reason. I have all the numbers written down at this point so like I said I have been keeping track. Now the tank was full plus another 32 gallons. It didn't make sense but I thought ok, maybe its just procedural before the inspector comes. Then on Thursday February [redacted] I made an appointment with the [redacted] to come out to my home on the [redacted] of February. So, I was expecting no more issues and that this wrong pipe situation would be resolved. Then today I come into my house and check the mail. I see an invoice for yet another oil delivery! This time for 74 gallons! There is NO WAY when firstly my tank was already overfilled that I burned through 74 gallons since the [redacted] of January! I immediately called Slomins and I asked---why do I keep getting oil deliveries every week! Normally I get one in January and one in May! The Customer Servie representative said she didn't know. That they are supposed to come to your home when the tank is half empty. She put me on hold to speak to a [redacted] who also did not know why I am getting weekly deliveries. So, instead of helping me with the issue she asks ME when do you want your next delivery to be then? I said excuse me---there is an issue on hand about multiple unauthorized deliveries to a full tank and you are asking me an inappropriate question. I then told her to hold all future deliveries until all my matters are taken care off. I stated I did not want to pay for this delivery as again----74 gallons in a already full tank makes no sense---and all these deliveries are unauthorized. I said you yourself stated that they only come when the tank is half full. She tried to back track and say well the driver might of been in the area. What does that matter if deliveries are only when they tank is half full. They should know then. I continued to tell her I don't even know where this guy could have put it as the tank was full. She then said something useless about the tank being big. I said yes I know that and it is full and has been full since the January [redacted] delivery. There was no need for one on the [redacted], and then on the [redacted] Again, it was useless talking to her as obviously she wasn't knowledgeable on the subject on oil, oil tanks, deliveries, etc.Desired Settlement: First, of all I need a complete inspection of where that oil went that was delivered into the abandoned pipe. Second, I need to know why you keep delivering oil in a span of two weeks over and over to my home to an already full tank:

January [redacted] - wrong pipe

January ** - full tank

January [redacted] - more oil; tank overfull

February * - 74 gallons---went where in an already full tank!

I will not be paying for all these unauthorized deliveries. This service has been appalling this year and I have been getting oil with you since 2012.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

On 2/**/2014, Slomin’s performed an inspection at [redacted]’s home in response to his concerns regarding his oil deliveries. Upon completion of the inspection, it was

found that [redacted] has only one buried 1000 gallon oil tank on his property. There were no other fill pipes found on [redacted]’s property which confirms that all the deliveries were made to the

appropriate tank. During this visit it was

also found the [redacted] had forty inches of oil in his oil tank that is forty

eight inches in diameter which equals to approximately 900 gallons as of

2/**/2014. Prior to the delivery made on

1/**/2014 Slomin’s had not delivered to [redacted]’s home since 5/**/2013. The delivery made on 1/**/2014 and all

subsequent deliveries thereafter were projected automatically by our system to

fill [redacted]’s oil tank.

Slomin’s is a family owned and operated company that has

been in the business of taking care of homeowners since 1923. We take our responsibilities to our customers

very seriously and endeavor to achieve superior customer relations. Slomin’s does apologize for any inconvenience

that we may have caused [redacted] and for the frequent oil deliveries to his

home. Unfortunately this winter we’ve

endured record low temperatures and our consumers have been using substantially

more fuel then last year. We realize

that [redacted] has plenty of oil at this time and we have re-projected his

next delivery accordingly.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Some of the information that [redacted] provided was false therefore I cannot accept the response because it is inaccurate. She wrote 'There were no other fill pipes found on [redacted]'s property which confirms that all deliveries were made to the appropriate tank.' This is absolutely not true. There is an abandoned fill pipe on the side of the house that is not to be used and was sealed before Slomin's opened it up with the mistaken delivery . The oil for the past 20 plus years and my 2 years with Slomins has always been put directly into the driveway buried tank---the fill pipe on the side of the house has never been used---except the time I have complained about. Therefore to say there isn't a pipe is untrue. Its in plain sight for all to see. In fact, on 02/**/2014 an inspector did come to the property, and he was shown the abandoned fuel pipe with the seal was broken off of by a Slomin's employee and shown the driveway cap where the oil is normally put in. He proceeded to pour fluid into the abandoned pipe and put his ear to the driveway cap to hear where the oil is going. He claimed by this method he was able to hear the fluid being poured from the abandoned pipe go into the buried tank. He wrote on the an invoice---"Customer claims we delivered to an abandoned fill pipe. I poured power fluid in the fill, and heard the liquid enter the buried tank." Therefore, YES THERE IS ANOTHER FILL PIPE. The Slomins [redacted] wrote it on an invoice. Furthermore, the [redacted] was told to provide a letter from Slomin's to reflect his findings. I am still waiting for this letter stating that Slomin's inspected the property and found that the abandoned fill pipe flows into the buried tank. These issues have to be corrected before I accept anything. Slomins cannot write false statements about visible pipes and deny there is a pipe---its absolutely ridiculous to do so. Again---its in plain sight, and the [redacted] confirmed this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please accept this notice as Slomin’s response to the

unresolved complaint of consumer [redacted].

I sincerely apologize of my error in the previous

response. [redacted] is absolutely

correct that there are two fill pipes on his property which our technician took

pictures of during the inspection performed on 2/**/2014. However Slomin’s technician found no other oil tanks on [redacted]’s property that

we delivered to. As mentioned in the

previous response, Slomin’s has re-projected [redacted]’s delivery until January

2015 due to his 1000 oil tank being filled as of 2/**/2014.

If you should have any further questions, please contact

me at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We signed a one year home heating oil delivery contract 9/2013. It expired 9/2014. We refused delivery in December 2014 explaining that our contract had expired and that we did not need any oil. My wife called and told them to stop deliveries. They made an unauthorized delivery on 1/**. My wife called them again on 1/**/15 and I spoke to them today 1/**/15. They claimed they had no record of my wife's December call. They also claimed that it is in the contract that they will continue to make automated deliveries unless we cancelled the account. I explained that we told you on at least 2 different occasions to stop deliveries. Then it gets worse. They want to charge us $2.99 a gallon for 175 gallons. I called 10 different oil companies that service my area of [redacted] today including Check Oil, Champion Fuel and Service, Cheap Oil, Castle Oil... 2 of which I have used before and the price range for oil was between $2.29 and $2.40 a gallon. C.O.D. Oil is currently at $2.27 a gallon for that amount of oil. Slomin's claims that they use their "Variable Market Rate" which was $3.24 a gallon and then gave us a "discount" of $.25 a gallon. Are you kidding me? What oil company is paying $3.24 a gallon right now???? Even if that is what the contract does say how can Slomin's say that $2.99 is a discounted rate? I claimed that this price was a "rip off" and I would not be paying this price. They then offered to drop the price to $2.44 but only if we renewed with a new one year contract. So over charge me with an unauthorized delivery and then try to blackmail me into a new contract with a price that is still higher than the other oil providers in the area? Also if I accept new agreement and then want to cancel they will hit us with a $500 cancellation fee.Desired Settlement: I'm willing to accept the delivery and complete the transaction only if Slomin's offers to adjust the price to a fair market value for the date of 1/**.15. In the meantime I will be paying the C.O.D. Oil rate as a good faith payment and wait for a fair, reasonable response from Slomin's.

Business

Response:

[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s on 2/**/2014 for automatic delivery to receive our guaranteed fixed heating price of $3.499 for twelve months or up to approximately 600 gallons. [redacted]’s fixed price agreement states that upon expiration, Slomin’s will continue to make automatic deliveries at Slomin’s retail heating oil price on the date of delivery. [redacted] had the option to lock in a new fixed rate or cancel without penalty once his agreement expired but neither was done. On 12/**/2014, the [redacted]’s did indeed refuse our attempt at making an oil delivery to their home. However this was not the first time a delivery was refused while under contract. On 3/**/2014 a delivery was refused and our driver was informed that they also burned wood to supplement heat in the home. The [redacted]’s next deliver was re-projected and made on 4/**/2014. On 6/**/2014, Slomin’s attempted to make the next scheduled automatic delivery and it was refused again with the request that their next delivery be held until September which we honored. Slomin’s made the next scheduled delivery to the [redacted]’s home on 9/**/2014. After the 9/**/2014 delivery the [redacted]’s 600 approximate gallons was fulfilled. When Slomin’s attempted to make the next delivery on 12/**/2014, as already mentioned the delivery was refused. As done for the [redacted]’s prior the next delivery was re-projected. The delivery made on 1/**/2015 went out as scheduled because there was no request made to cancel the account. After reviewing [redacted]’s complaint, he makes many references to Cash on Delivery oil suppliers. Slomin’s is a full service heating company and should not be compared to COD. As a full service supplier, Slomin’s is able to reserve future fuel supply and offer guaranteed fixed rates which are very competitive based on market conditions. Also the automatic deliveries are intended to give consumers who choose a full service company the peace of mind of not having to worry about their oil deliveries, especially during the winter months and risk running out of oil. COD oil prices are intended to attract consumers by the low fuel cost they can offer, but their prices can also vary based on current market conditions and/or the amount of fuel that is ordered. To get a low price typically you would have to order 150 gallons or more and to get their best price would have to order 500 gallons or more . COD suppliers also require payment in full before the delivery is made by credit card or by cash at the time the delivery is made. The delivery that Slomin’s made to [redacted]’s residence on 1/**/2015 was delivered at $2.999 per gallon which was $0.50 less than their previous fixed rate. On that date of delivery the average home heating oil cost for the lower hudson region was $3.12 per gallon which Slomin’s charged well below. (See attached www.nyserda.gov) Slomin's has always cooperated with The Revdex.com in resolving matters that come to your attention. We are family owned and operated company that has been in the business of taking care of homeowners since 1923. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. On 1/**/2014 [redacted] spoke with Slomin’s [redacted] who offered her a new fixed rate of $2.449. The offer was not accepted at that time but [redacted] advised [redacted] that she would call back after speaking with [redacted]. On 1/**/2015 [redacted] contacted our office by phone and email to request his account be cancelled which was done the same day. In an attempt to resolve [redacted]’s complaint, Slomin’s is willing to settle the 1/**/2015 delivery made of 175.0 gallons at the $2.449 per gallon offer given on 1/**/2015 if full payment of $441.44 is received by 3/**/2015. Upon receipt, Slomin’s will remove any remaining charges from [redacted]’s account. If you should have any questions, please contact me at ###-###-####. Sincerely,

[redacted]Slomin’s Inc.

Review: I renewed my contract with slomins for my oil heat in August 2014. At that time I scheduled my annual cleaning of my boiler. Please note I also pay for this contract. I was given a date of 11/**/2014 for cleaning when I scheduled in August. I had scheduled the day off from work I. August as well. On Monday 11/**/14 I receieved a call from slomins asking for my to reschedule. I stated that I could not because I had already taken the day off of work. On 11/**/14 the day I was scheduled for service Slomins called and canceled. I called the following day and expressed my upset ews for the situation. They rescheduled me for 11/**/14. They could not give me a sat appointment nor could they give me an early appointment on 11/**/14. It is now 2:20pm and they have yet to show up. I am fed up with the lack of consideration for their customers. They are not giving me anything for free I pay for my oil and my contract. I was told they will give me 5 cents off a gallon on my next delivery but that doesn't make up for the fact I've now lost 2 days pay equaling over $400. I understand emergencies come up but then they need to be scheduling their servicing of boilers earlier than Novemeber. And there is no guarantee that when I get my next oil delivery they will actually take money off. I have a small child that needs to be picked up from daycare in an hour. What am I suppose to do. They have done nothing but cause me undue stress and they don't care. They should be making those customers that they canceled on a priority. If they can't maybe they are understaffed and need to hire more people.Desired Settlement: If they want my business and the business of others in my family that use them I want them to renegotiate my oil price. I locked in in August at 3.54 since then the price has dropped. I want them to lower my locked in price not for one delivery but for the entire length of the contract.

Business

Response:

[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Every service call is important to us but there are service calls that we must take as a priority over others such as customers with no heat and no hot water. These types of service calls are especially crucial during the winter months when cold temperatures can affect a person’s health. The last thing Slomin’s wants to do is inconvenience a customer when we have to cancel an appointment. Unfortunately with the uncertainty of day to day weather related situations we are sometimes left with no other recourse. Slomin’s does apologize for having to cancel [redacted]’s system checkup appointment on 11/**/2014, however we did reschedule for 11/**/2014 with a time frame from 12:00pm to approximately 6:00pm. Our mechanic arrived at [redacted]’s home at approximately 4:00pm. For the inconvenience Slomin’s offered to take an additional $0.05 off her current fixed price and apply it to her upcoming oil delivery. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923. We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. Slomin’s was in contact with [redacted] recently and was able to come to an amicable resolution concerning her oil price. If you should have any questions, please contact me at ###-###-####. [redacted]Slomin’s Inc.

Review: My grandfather(who does not speak English) had an employee in 2007 sign a 5 Year contract in his first name and my grandfather's last name. He was terminated in 2010. This account has always been satisfied and paid up to date. In 2012, there was an issue with the alarm, 1 of the workers signed for work to be done not knowing that it would extend the contract 5 years. There have been problems with the sensors and my grandfather wanted a new alarm system. Before installing a new alarm, Slomins was contacted and the rep stated "as long the account is in good standing, all would be ok" I later received a bill for 31 months totaling over $1000 even though I had a $50.00 credit because my account was always overpaid. I later contacted Slomins many times and advised Slomins that $1000 was an extreme amount to pay only to be threatened by [redacted] in collections that no matter what the case will go to legal and a judgment will be issued against my grandfather even though he never signed anything. I was asked to present an offer, I offered $250 and was told NO! After contacting my attorney, the only advice that I was given was to let it go to legal and contact the [redacted] Attorney General. Again, I was contacted by [redacted] and told not to just stop at the [redacted] Attorney General, but also to go to the Revdex.com.Desired Settlement: I have a $50 credit with Slomins. I wish for them keep their money and stop harassing a man with threats of legal action.

Business

Response:

December**, 2014 The Revdex.com [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s account with [redacted] at [redacted] is no longer being handled by our office. [redacted]’s account has been assigned to our attorney for further collection action. If you should have any questions, please contact the office of [redacted] at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The only response I received was it was sent to collections. There was no real resolution .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Slomins has been our alarm company since 2010 for our vacation home. They have all of our contact information, including my cell phone for when the alarm goes off. They know it is a vacation home, and they know my husband's cell phone and our permanent address. They had our credit card on file, and charged us monthly. Without explanation, they stopped charging us. There was no change in our credit card information, and other services continued to charge us. They claim they sent letters to our vacation home, and called the vacation home. They will not tell me when they stopped charging me (they call it "stopped payment") they will not tell me why they did not call my cell phone, they will not tell me why they did not send a letter to our permanent address, and they will not tell me when it went to collections. Looking back at my credit card statements, their last charge was 11/**/12, and there are no other charges. I called the credit card company and they said there is no way to know why they did not charge me. I called the post office, and since we are not registered with them, all mail will be returned to the sender. I only found all of this out because my credit card got hacked, and I called them with the new information. They said they referred it to a lawyer, and I should call that firm. But the lawyer has never tried to contact me.Desired Settlement: I need to make sure my credit rating is not affected by their mistakes. I want to know why they suddenly stopped charging my credit card, and why they did not call my cell phone when an issue arose. I do not want to pay any penalties OR ANYTHING because this is entirely not my fault.

Business

Response:

Complaint ID: [redacted]

This notice is in response to the complaint of consumer

[redacted]. Unfortunately [redacted] and

[redacted]’s account is no longer being handled in our office. As of July 2013, their account was assigned

to our attorney for further collection action.

If you should have any questions, please contact the Law

Office of Kirschenbaum & Kirschenbaum at ###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not consider this complaint resolved. I do not want to talk to lawyers. Do not put my complaint in the "resolved" folder.

Review: Slomins sells both oil and an alarm service. The alarm service is a multi-year commitment. When the salesperson sold us the alarm service, I specifically asked the salesperson if we moved to another residence could we transfer the service. The salesperson specifically said yes. Well we moved and Slomins charged me the full balance of the contract. I offered to keep the service but was required to pay another one time setup fee for the equipment. The billing department at Slomins is very unprofessional and treats customers with a deep lack of respect. They are one of the worst companies I have ever come across and would never do business with them again.Desired Settlement: Refund of the unwind cost I was forced to pay.

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

[redacted]’s account was referred to the law office of

Kirschenbaum & Kirschenbaum in March 2011 for further collection action. His account was paid and settled with our

attorney in December 2011. Slomin’s cannot

issue any refund to [redacted].

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Review: Slomin's installed Central air in my home 14 months ago. One month ago we had water leak from around a vent in a bedroom and left permanent stain marks in the ceiling tile. We called, they sent someone over that day and they wrote it up and said to to call and that someone would fix it. We called six times. including yesterday, each time they said someone would call us back that day. Yesterday, I finally got someone on the phone and they said "Oh yeah send us a bill for the repairs".Their attitude and lack of follow up is disgusting and shows very little concern for customer service.I'm hoping to help other people who might have to deal with Slomin's in the future, so that they do not recieve the same level of inferior customer service.Desired Settlement: Now I have to go get an estimate and fax it to them.Doesn't sounjd like much, but this is one month and six calls after the fact, where they promoised me a same day response, which I never received.Is this a normal reaction for Slomin's.Do they have a track record of poor customer service?

Replacement

Business

Response:

Please accept this notice as Slomin’s response to the

complaint of consumer [redacted].

Slomin’s does apologize for the length of time it has

taken to resolve [redacted] damage complaint.

When damages are reported to our office, they are handled in the order

as received and claims must first be reviewed by our claims specialist. Our damage claim specialist [redacted] works

independently and has to investigate each claim that is received. Slomin’s

would prefer to have major issues resolved within a twenty four hour period but

in most cases such a short period of time is unrealistic.

Slomin’s has acknowledged the damages caused to [redacted]’s ceiling tile after services were rendered to his home on 7/**/2013 and

the many phone calls he has made to our office since. On 8/**/2013, [redacted]

was advised to provide us with an estimate for repair to his ceiling tile and

to date we have yet to receive. Upon

receipt of the requested estimate for repairs, Slomin’s can proceed with

processing [redacted]’s claim.

If you should have any questions, please contact me at

###-###-####.

Sincerely,

Slomin’s Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning,

This is not yet resolved.

Per getting the Revdex.com letter they called me for the very first time and asked for a quote to fix the ceiling. which I sent them.

I have not heard back from them or received a check.

Business

Response:

Complaint ID: [redacted]

Please accept this notice as Slomin’s response to the

unresolved complaint of consumer [redacted].

After our response to [redacted]’s complaint was sent to

your organization on 8/**/2013, Slomin’s received a faxed estimate for repair

to [redacted]’s ceiling tiles on 8/**/2013. (Please see the attached) Upon receipt of the estimate, we attempted to

contact the contractor to verify the estimate given. Slomin’s has left several messages for the contractor

and to date he has not returned our calls.

Slomin’s customer service supervisor [redacted] tried to contact [redacted] on 8/**/2013 but spoke with [redacted] and informed her of our unsuccessful

attempts to contact the contractor. [redacted] advised [redacted] that she will inform [redacted] to contact the

contractor concerning this matter. As

of today we still have not received any contact from [redacted] or his

contractor.

Slomin’s is in no way trying to avoid responsibility to

[redacted] damage claim. In order for

[redacted] claim to be approved we must follow the necessary protocol. As soon as we can verify the estimate that

[redacted] has provided to us from his contractor, we can complete the

reimbursement phase of his damage claim.

If you should have any further questions, please contact

me at ###-###-####.

Sincerely,

Slomin’s Inc.

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Description: OILS-FUEL, FIRE & SMOKE ALARM SYSTEMS

Address: 125 Lauman Lane, Hicksville, New York, United States, 11801

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