Slomin's, Inc.

[redacted]
 
 
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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we have caused, but we feel that that this complaint is a misrepresentation of our company.  Slomin’s has been taking care of homeowners since 1923.  As a business that has been around for many years we always try to find new and innovative ways to represent the company.  We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations. In some malls in the New York and New Jersey area, Slomin’s has kiosk set up with sales consultants who’s intent are to provide as much information as possible to prospective customers who show an interest in our advertised offer and to hopefully them.  There are no questionnaire’s involved in this process.  Prospective customers that choose to sign with our mall sales representative are not required to provide their social security number because it is a public venue.  However if they do sign with our mall sales representative a copy of the agreement is emailed to the customer and upon paperwork being received in our main office,  as a utility Slomin’s [redacted] is required to run a credit check and is able to obtain if correct  name and address is given. [redacted], as with any new client by law has three business days to cancel a new contract with Slomin’s.  When [redacted] met with our consultant [redacted], Slomin’s [redacted]` also happened to be at this particular mall kiosk.  [redacted] indeed mentioned she wanted to check what her current company Valley Oil would be able to offer her.  Slomin’s [redacted]` agreed to give [redacted] thirty days instead of the three days required to cancel the agreement.   Although [redacted] did not notify us of her intention to stay with her current oil company so that we can cancel her account, Slomin’s does acknowledge our error in releasing a delivery to [redacted]’s home in eighteen days when we agreed to hold the delivery for thirty days.  After making the disputed delivery to [redacted]’s home on 12/**/2014, Slomin’s did make an agreement to adjust the delivery to match the price of $2.749 she received with her current company to settle her complaint.  In an attempt to try and retain her services, Slomin’s offered to bring our previous offer to her of $2.899 to $2.649 but [redacted] declined. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  As already advised to [redacted] upon receipt of her payment in the amount of $596.53, Slomin’s will remove all remaining charges from her account. If you should have any questions, please contact me at ###-###-####.

October **, 2015[redacted]
[redacted]
[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Slomin’s has performed a thorough review of [redacted] account.  Since [redacted]...

[redacted] account was reinstated with Slomin’s and the upgrade to his alarm system was performed in August of 2014, [redacted] alarm system was in fine working order.  When the break in was reported to our office on 6/**/2015, [redacted] informed Slomin’s customer service representative Ginny that the entry point appeared to be an opened window in the kitchen.  Ginny proceeded to schedule an inspection at [redacted] home for the next business day which was Monday 6/**/2015. [redacted] had to cancel this appointment last minute and was rescheduled for the following afternoon on 6/**/2015.  Upon our technician’s arrival to [redacted] home on 6/**/2015, he found that there was another alarm system installed in place of Slomin’s system.  He also saw components of our alarm system in a box that was in the home.  Unfortunately because of this, our technician was not able to run any checks or tests of the alarm system during the inspection.  Slomin’s also cannot confirm the length of time that our equipment had been removed and placed into a box to detect if any possible devices were faulty.Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  In this case, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention.    Slomin’s does apologize for any inconvenience [redacted] feels we may have caused, however we do not feel any compensation is due to [redacted].  [redacted] should contact his homeowner’s insurance for missing items, which should be covered.If you should have any questions, please contact us at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

[redacted]
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* Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    Slomin’s does apologize for any inconvenience [redacted] feels...

we may have caused.  However Slomin’s was not aware of [redacted]’s intent to cancel his heating account with us until he contacted our office on 1/**/2017.  [redacted] established an account with Slomin’s in September 2007.  Slomin’s cancelled his account in January 2009 for being inactive for automatic delivery but [redacted] came back to Slomin’s in November 2013 and remained a customer until recently.    [redacted] was in contact with our office on 7/**/2016, 7/**/2016 and 7/**/2016.  During these conversations with Slomin’s customer service representatives, he discussed his account balance, Slomin’s available fixed rate and the need for service to his heating system.  Slomin’s visited [redacted]’s home on 7/**/2016 and 7/**/2016 to render service on his heating system.  On 7/**/2016 after receiving payment for his 3/24/2016 delivery, his next delivery was released.  [redacted] called to request his oil delivery be made as soon as possible because his oil tank was very low. Slomin’s made a delivery on 7/**/2016 and there was no request made to cancel his account at that time.  The next contact [redacted] made to our office was on 12/**/2016 to discuss a new fixed heating oil price.  [redacted] was informed Slomin’s fixed rate available was $2.549 for a six or twelve month term with Slomin’s free Econo Pak Service Plan, but he was advised his account needed to be bought up to date before he would be eligible to receive a new fixed price.  Again [redacted] did not request to cancel his account and his account remained active.   When a customer’s account is in a delinquent state, Slomin’s may put their future deliveries on hold.  We always try to work with our customers because home heating oil is a necessary utility.  Typically once we receive approximately up to 80% of the past due balance, we may release a delivery.  [redacted] was making payment towards his balance and after receiving his last payment of $50.00 on 12/**/2016 his total amount paid was $250.00 since July and a delivery was released.  As [redacted] states in his complaint, his fixed heating oil pricing agreement expired on 7/**/2016 so the delivery made to his home on 12/**/2016 was at the posted retail price on that day of $2.699 per gallon.  Slomin’s has made deliveries to [redacted]’s home at the posted retail heating oil price before. As a customer courtesy, Slomin’s has made adjustments to deliveries upon [redacted] locking in a new fixed price.  (See ledger and agreements attached)   Slomin’s has always cooperated with any consumer protection agency in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  In an attempt to settle the matter with [redacted], Slomin’s is willing to take $0.30 per gallon off the 12/**/2016 delivery of 31.3 making the new total to $76.97.  [redacted]’s new account balance will be $221.54.  Upon receipt of payment by 3/**/2017, Slomin’s will credit any remaining charges.   If you should have any questions, please contact me at ###-###-####.

February *, 2016
[redacted]
Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
The [redacted] signed with Slomin’s on 9/**/2015 for a guaranteed...

fixed heating oil price of $1.999 or up to approximately 1500 delivered gallons, whichever comes first.  They also purchased our Econo Pak Service plan for $159.00 plus applicable sales tax.  (See agreements attached)  Slomin’s does agree that oil prices have fallen and there may be greater discounts available off the current retail price for oil.  However the retail cost has not fallen below the Trentini fixed rate of $1.999. (See attached [redacted] for average home heating oil prices in the Long Island Region) Unfortunately Slomin’s cannot lower the [redacted] fixed rate.  Consumers do not understand the complexity faced by Slomin’s and other suppliers who are compelled to arrange and pay for future oil supplies.  Slomin’s commits to future oil supply and in turn attempts to ensure prices over a period of time from its customers.
As [redacted] mentions in her complaint and as indicated under the conditions her Econo Pak Service plan, Slomin’s routine system check-ups are performed during the months of April thru September. 
When [redacted] contacted our office on 1/**/2016 to schedule an appointment, she was informed of a past due balance of $165.22 that remained from a delivery made on 10/**/2015.  Slomin’s understands that this can be upsetting to a customer but there was no malicious intent.  It is the responsibility of our customer service representatives to inform our customers of any pertinent information.  With the approval of our credit department, Slomin’s representative was able to schedule an appointment for [redacted] without required past due payment.  Also as a consumer courtesy, Slomin’s scheduled [redacted] for her system check-up before April for 3/**/2016 at no additional cost.
On 1/**/2015, [redacted] and I spoke as well because she was unhappy with the 3/**/2016 service appointment given.  I offered to put [redacted] account on Slomin’s stand by list to possibly have her appointment moved to a sooner date.  I explained to [redacted] that during the winter months, emergency services are the priority because it can affect a consumer home and/or health.  Slomin’s is in no way negating the necessity and importance of having the routine service performed.  I simply tried to reassure [redacted] that her service contract entitles her to more than just the routine maintenance and she too would be a priority if an issue occurred at her home prior to her system check-up appointment. 
Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.   As [redacted] has requested in her complaint Slomin’s has removed the annual Econo Pak Service plan coverage from her account and cancelled her system check-up appointment for 3/**/2016.  A credit of $172.71 for the full cost of the service plan has been applied to her account balance.  (See ledger attached) Regrettably, should [redacted] decide to discontinue her automatic oil delivery as well, her account will be subject to an early termination fee of $499.00. 
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

[redacted]
 
 
[redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer Terri Franklin.  Providing reliable and low cost Home security has...

been a Slomin's hallmark since 1981.   [redacted] has been a customer of Slomin’s since 2002.   We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.     [redacted] signed with Slomin’s on 5/**/2002 to receive Slomin’s free installation package.  In return she agreed to use Slomin’s monitoring services for a period of five years.  The installation was performed on 6/06/2002 and the monitoring services were established.  Slomin’s central monitoring station responds to burglary and panic signals.  They also respond to fire, carbon monoxide, water and temperature signals if additional options are chosen.  Slomin’s central station is unable to monitor day today activity of the alarm system.    We at Slomin’s remind our customers that they need to periodically test their systems.  All of our invoices and statements have a printed reminder on them. (See copy of invoice attached) On 4/**/2012, [redacted] put her account on automatic payment withdrawals on her online account management, which unfortunately stopped any invoices from being generated after that date.  The security system itself has built in features that detect system troubles and notifies the account holder in the home by causing the keypad to beep and will display a trouble light.  In most cases this will prompt a customer to call our customer service center if they are unsure of what the trouble is.  When a customer calls for anything other than a security system trouble, our customer service representatives will be prompted if their account is overdue for a test.  At that point the representative will attempt to test the system with our customer.  If our customer is unable to perform the test at that time it is then suggested they call back at their earliest convenience to do so.  Prior to [redacted]’s call on 12/**/2016 there were no calls to our office since October 2011. At that time she spoke with Slomin’s retention department manager Jorge who reduced her monthly monitoring cost from $29.45 to $24.95. (See the attached account log)   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention. However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  Regrettably [redacted] recently cancelled her account with Slomin’s.  Because [redacted] cancelled her account during the last month of her November thru January quarterly billing cycle which entitles her to a refund in the amount of $30.56.  To try and maintain customer relations, Slomin’s will refund [redacted] for the full quarter in the amount of $91.69.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

[redacted]
[redacted]
[redacted]
[redacted]
Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] account has been assigned to Slomin’s attorney for further...

collection action since October 2015.
If you should have any questions, please call the office of [redacted] and [redacted] at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

[redacted]
 
 
[redacted]
 Complaint ID: [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. In an attempt to try and settle [redacted]’s complaint, because he is a longtime customer that has been inconvenienced, Slomin’s has agreed to cover half of the $340.00 cost for the additional equipment he purchased.  Slomin’s has issued [redacted]’s account a credit for $170.00. (See ledger attached) Slomin’s now has an updated application for the Android version 5.0 titled MySlomins which is available for [redacted] to download.   The remote keypad access however has yet to be incorporated successfully for its full capabilities.  To date our IT offices are still working on making this application 100% successful for our users which we expect to be very soon.   Once again Slomin’s would like to apologize to [redacted] for any inconvenience he feels we may have caused.    Slomin’s will make certain to contact [redacted] upon the completed successful execution of the remote keypad so that he may utilize this feature.   If you should have any additional questions, please contact me at ###-###-####. Sincerely, 
[redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Slomin's response makes no account of several important points.  First, by phone, Slomins representative told us that the required delivery was 650 gallons when the contract clearly stated 400.  We made extraordinary efforts to allow a delivery to meet the stated 650 gallons, even though it was not required by the contract.  The use of threats of fees and collections were unwarranted.  Slomins states that with the contract cancelled, no refund is possible.  This is in obvious disagreement to standard banking procedures.   Simply cutting a check is easy.Service of the system was requested, and slomins was insistent that service could only be done on a date after the contract expired.    yes, this was unacceptable and slomin's was notified that service would be performed at their expense by a third party.  We will accept a settlement but slomin's seems to want to avoid any responsibility. 
 See attached for the signed contract that says 400 gallons minimum, which slomins representative denied on phone.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

March **, 2015  [redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As of 3/**/2015, [redacted]s account balance has been...

settled.  (See billing ledger attached) Although [redacted]s service agreement specifically states that her gas service plan is not prorated, Slomin’s has credited the entire cost of [redacted] gas service plan renewal from 11/**/2014.  (See signed service plan attached) If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]
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[redacted]
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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   The [redacted]’s have been Slomin’s customers since July 2014...

and have maintained a very good account.  Prior to 11/**/2016, Slomin’s was not aware of the [redacted]’s intent to discontinue their services with Slomin’s.  The last contact [redacted] made to our office by phone was on 7/**/2016 to discuss a possible new fixed rate for oil.  Slomin’s representative Mia offered a new fixed rate of $2.199.  [redacted] advised Mia that he would speak with [redacted] and call us again.  Mia made [redacted] aware that his previous fixed rate of $2.449 expired on 7/**/2016. On 8/**/2016, Slomin’s received a payment from the [redacted]’s for their delivery made on 7/20/2016 as well as for their service contract renewal from 7/**/2016 thru 7/**/2017.   Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However, under the terms of our agreement with the [redacted]’s, all heating oil deliveries were supplied under Slomin’s automatic delivery system. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.  As requested by [redacted], their heating account with Slomin’s has been cancelled.  The service contract coverage paid for 7/**/2016 thru 7/**/2017 has been prorated and the account has been issued a credit of $107.91 for the unused portion.  The total cost for the delivery made was $64.16 so the [redacted]’s will receive a refund for $43.75.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The only response I received was it was sent to collections. There was no real resolution .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] signed with Slomin’s on...

7/**/2016 for automatic oil delivery at a fixed rate of $1.999 for one year or up to approximately 1000 gallons.  [redacted] also purchased Slomin’s Econo Pak Service Plan for $159.00 plus applicable sales tax.  The Econo Pak Service Plan that [redacted] purchased is intended to cover our customers for emergency service and parts as listed. (See Econo Pak Service Plan attached)   The Econo Pak service plan also gives our customers the option to receive a routine heating system check- up if requested.  If a customer contacts our office to arrange for a heating system check-up appointment, we try to be as accommodating as possible.  There is a stipulation under the system check-up terms of the service plain that they are performed at Slomin’s sole discretion between the months of April and September which is outside of the heating season. With that being said, Slomin’s still has to cap the number of routine appointments that are scheduled per day to ensure availability for same day emergency HVAC service calls that may come in day to day.  This is especially necessary during the heating season when our service department is on strict health emergency services only during extremely cold temperatures. Because of the uncertainty that each day can hold for our service department, Slomin’s also provides our customers with the option of being put on our “Stand-by” list to try and accommodate their request for sooner dates.  When a customer is placed on Stand-by they can be given notice as short as a few hours or as much as a few weeks.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Slomin’s has moved [redacted] heating system check-up appointment to 11/**/2016.  We have also placed his account on our stand by list.  If [redacted] should decide to cancel his Econo Pak Service Plan Coverage he may do so and receive a full refund for $172.71 if done by 10/**/2016, thereafter will only be entitled to a prorated credit.   If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The amount of the contract was met, they confirmed it and did not deliver anything on 11/**/14 they told me as much, they trespassed on my property without my permission and I am not about to tolerate that type of illegal activity and will not be paying for this illegal act.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still cannot access my money in my bank account and do not see the justification for Slomin's action...freezing my account for non-payment which may total $200 is ridiculous.  I insisted that they come by and get their equipment but no one has...this is not resolve.  My salary goes through this account.  I also have critical bills that need to be paid, not to mention that this is a major holiday season and for them to hijack my salary is bullying...also, who will be responsible for any late fees incurred for paying my mortgage and utility bills late.  Please help me resolve this...thanks 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This still doesn't address the fact that I requested a yearly maintenance, and then I was told that since we did not buy enough oil, and we were denied service. And also for the fact of the time before that for emergency service that we were going to have to wait 2 days. and I had to fight with them to get someone over in the middle of the night.The fact is that I paid for a service. when I went to use that service, I was denied. and if you record calls and go back and listen to it, you will see that. I am not making this up. If I did not call, and didnt request the service, then I would have been fine.this would have been my fault. But that was not the case. I was DENIED using the service I paid for. And I am sorry, I do not think that I should have to pay for the contract when I was not allowed to use it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter cannot  be resolved.The reason: the Slomin's Inc had sent a technician the second day after the delivery in dispute was made on 6/**/2015 to measure the oil in the tank. The measure measure result of measure is 31 and ½ inch deep, which will translate into 212.5 according to the Slomin’s technician. That means the tank must had empty and the burner had to stpped working with 12.5  gallaon at the bottom (It will require more than that to be  operationable. The previous delivery was made on 4/**/2015 (fill up) and our uasge showed it would be impossible to have consummered 200 gallons in less than two months in a summer time for our family.The best thing I can think is Slomin will make a delivery when its costomer has 1/3 or 1/2 tangk of oil, this can be also proved by the amount of oil they put in our tanl in the past 7 months. At most, assumming our tank was 1/3 full, they can put in aproximately about 181.5 at the maximum, or 137 with 1/2 tank full level. There were three times in the past that Slomin delivered a little over 50% of the tank capacity in the winter time with time intervals ranging from 32 days to 43 days, this is for winter time and delivery should be more frequent.During the past three months, Slomin's cannot answer my questions with a reasonable or satisfactory explanation and they seem not to be in the direction to solve the puzzle-when every possible reason ha been excluded: oil pipe linking, gauge reading is incorrect, consummer had excessive usage- why 200 gallons was made and the tank is still in short of at least 62 gallons and our past indicators for a near empty tank, the maximum we can get was 187 gallons-because this is an old tank and it require a certain amount (at least 20 or more gallons as the deposit).
Now with almost four months passed, we still have about more than 3/8 in the tank, indicating as consummer we are not a heavy user. If they measure again, it still cannot solve the problem that happened on 6/**/2015.Attached please see Slomin's delivery in past 7 months to our house and detailed day betwenn delivery, average use per day, etc.Thank you for your time.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December*, 2014  The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As of 12/**/2014, [redacted]’s account has been cancelled. ...

There has been no early termination fees billed to their account and Slomin’s has credited the $139.00 for the Econo Pak Service Plan. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

March**, 2015 The Revdex.com[redacted]Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted] signed to use Slomin’s for automatic oil delivery on 9/**/2013 to...

receive our guaranteed fixed heating oil price of $3.399 for one year.   [redacted]’s agreement states the upon the agreements expiration, Slomin’s will continue to make automatic deliveries to customer’s premises at Slomin’s retail heating oil price in effect on the date of delivery.  [redacted] did have the option of obtaining a new fixed rate or discontinuing his service with Slomin’s at that time as well.   On 11/**/2014, [redacted] contacted our office to discuss their cost for oil.  She was offered a new fixed rate of $3.099 and Slomin’s representative [redacted] sent an agreement by email.   The offer was not accepted therefore no adjustments could be made to [redacted]’s account, but his account remained active and on automatic delivery.  On 12/**/2014 [redacted] contacted our office to request to cancel his account.  It was a month since our last fixed price offer was discussed and Slomin’s representative [redacted] offered [redacted] Slomin’s then available fixed price of 2.699.  [redacted] decided not to cancel at that time and said he would call our office again after discussing the offer with [redacted].   Shortly after, Slomin’s sent the new offer of $2.699 to [redacted] by email but again the offer was not confirmed and no adjustments could be made to his account.  [redacted]’s account still remained active and on automatic delivery. On 2/**/2015 [redacted] emailed our customer care center asking Slomin’s to resend the $2.699 offer from 12/**/2014.  Slomin’s sent [redacted] our offer that was available on 2/**/2015 which was $2.649.  [redacted] wanted Slomin’s to adjust the effective date to the end date of his previous agreement but he was advised we cannot do.  Due to the constant fluctuating oil prices, all agreements that are sent are time sensitive.  The effective date of the fixed price agreement is the date that the price that we offer is available.  Slomin’s cannot manipulate the dates on the agreement.  When [redacted] was advised that we could not change the dates on the fixed price agreement he then proceeded to ask for his account to be cancelled.  (See attached email correspondence) Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.   On each contact [redacted] and/or [redacted] made to our office, Slomin’s made our best offers available.  We do apologize for any inconvenience [redacted] feels we may have caused but unfortunately [redacted] is not entitled to any adjustments for deliveries made to his home.   If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.A Slomins customer service representative contacted me and set an appointment for a service...

technician in October 2015.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
* Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] met with Slomin’s sales representative Jeffrey G[redacted] on...

11/**/2016 regarding possibly establishing an account for oil delivery service.  Unfortunately there is no way for us to confirm exactly what may have been discussed during this encounter, however in the end [redacted] did sign an agreement with Slomin’s.  Due to the perplexity of the situation, Slomin’s offered to settle [redacted]’s account for just the deliveries made on 11/**/2016, 12/**/2016 and 1/**/2017 totaling $176.11.  The early termination fee of $499.00 as indicated in the fixed heating oil pricing agreement would be removed in an attempt to settle the matter amicably.   Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Slomin’s does apologize for any inconvenience [redacted].  Unfortunately her account has been closed and assigned to our attorney for further collection action.   If you should have any questions, please contact [redacted] at ###-###-####.