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Slomin's, Inc.

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Slomin's, Inc. Reviews (355)

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  Providing reliable and low cost Home security has been a...

Slomin's hallmark since 1981. Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.   As part of [redacted] agreement with Slomin’s, it is necessary to supply electric and telephone service for use of the alarm system.  The telephone service is important because the alarm signals are transmitted over the telephone line. If the phone line is down or cut our central monitoring station will not be able to receive any signals to notify our customer.  Because of this, the system has a feature called the Teleguard .  The “Teleguard” is a security feature programmed to detect if the connection between the alarm and the phone line is lost.  If the alarm system is armed and detects the loss of phone service, the Teleguard will trigger the siren to scare a possible intruder who may have cut the phone lines to the home. To alert the homeowner, the keypad would give a communication failure trouble indication.     On 7/**/2016 [redacted] alerted our office of the scare she experienced at her home when her phone line was cut and we are certainly sorry to hear about that.  The information mentioned above was advised to [redacted] but for added security she was offered the option of adding Radio Back-up monitoring services.  The Radio installation can be performed in addition to the phone line connection or as a primary source for monitoring without the phone line.  The cost for the installation is $179.00 for parts and labor and there is an additional $7.00 per month for monitoring cost to subscribe to a wireless network.  As a consumer courtesy, due her recent ordeal Slomin’s contacted [redacted] to offer to install the Radio Back-up transmitter at no cost.  [redacted] current monitoring cost is $33.05.  If the radio monitoring were to be added to her services her monitoring rate would increase to $40.05, however as an added courtesy we offered to discount her rate to $35.95.   Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention.   Although Slomin’s has performed its contractual responsibilities we do appreciate the fact that [redacted] has been a very good customer and we value her patronage which is evident but the offer given above.  If [redacted] would like to take advantage of our offer, we ask that she contact our customer service department at her earliest convenience.    If you should have any questions, please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].Slomin’s has reviewed [redacted]’s account and it appears his...

complaint has recently been resolved with our customer service supervisor [redacted].If you should have any questions, please contact me at ###-###-####.Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s has removed the $91.77 balance on [redacted]’s...

account.  (See ledger attached)   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

March **, 2017 [redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. Under the system check- up term of our Econo Pak Service Plan that [redacted] purchased, it states that our customer can request one check- up per year, to be performed at Slomin’s sole discretion.  When an existing customer calls to request a system check- up to be performed, Slomin’s reviews the customers annual oil consumption since their last system check- up was performed.  A system check is typically necessary when a customer consumes at least one thousand gallons.  Slomin’s Econo Pak service plan requires of a minimum of five hundred gallons.  Since [redacted]’s last system check- up in June 2015 to June 2016 Slomin’s delivered 287.8 gallons.  Slomin’s last delivery made to [redacted]’s home was on 12/**/2016 which bought her consumed gallon total to 407.8 gallons over eighteen months. Although [redacted] did not meet the criteria to receive a system check- up, her service contract still covered her for emergency service and parts listed in her agreement if were to become necessary. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations. To resolve [redacted]’s complaint Slomin’s has credited her account for the $188.95 cost paid for the Econo Pak Service Plan billing on 1/**/2016.  The balance that is now due is $49.13. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted] Complaint ID: [redacted] Please accept this notice Slomin’s response to the complaint of consumer [redacted].   Slomin’s has acknowledged our error and we apologize for...

any inconvenience we may have caused.Due to the large deliveries made to [redacted]s home as a consumer courtesy Slomin’s extended the payment terms interest free for the deliveries that are usually due within ten days.   Slomin’s made a large delivery on 10/**/2014 of 517.2 gallons.  Even though the balance from that delivery was not yet paid in full based on our payment arrangement with [redacted], Slomin’s still made a delivery to [redacted] home because she ran out of oil.  For [redacted]s delivery made on 3/**/2015, Slomin’s intended to deliver her requested 200 gallon maximum as noted on her account.  Regrettably our service department arranged for the emergency oil delivery due to the service rendered the prior evening.  The 200 gallon maximum request was neglected and we delivered 346.2 gallons.  Slomin’s is truly sorry for our error.     [redacted] does not have a service contract with Slomin’s.   But because of our error, in addition to the payment arrangements Slomin’s made with [redacted], we rendered two emergency service calls at her home at no cost to her.  Also as an extended courtesy, Slomin’s lowered [redacted]s guaranteed fixed heating oil price from $3.299 to $2.999 for the delivery made on 3/**/2015.    Slomin’s does apologize for any inconvenience we may have caused [redacted] and her family.  As already mentioned Slomin’s has acknowledged our error and we hope [redacted] can accept our apology.  Unfortunately Slomin’s cannot waive the cost for 146.2 gallons of the 346.2 gallon delivery made on 3/**/2015. Slomin’s feels we have been more than fair in this situation and everything we have done for [redacted] was in an attempt to make up for Slomin’s mistake.  We understand the thought of such a large oil debt can be worrying.  However the fact is that the oil delivered will be needed and used.   At this time [redacted]s obligation to Slomin’s has been fulfilled.  Slomin’s will continue the extended payment options with [redacted] without interest.  Currently [redacted]s balance is $1851.12.  Slomin’s recommends a monthly payment of $308.52 starting April thru September.  If [redacted] would like to continue to receive oil deliveries from Slomin’s, she can contact customer service at her earliest convenience to discuss new oil pricing. If you should have any questions, please contact us at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. ...

However the guaranteed fixed heating oil pricing agreement that [redacted] signed states that any heating system service plans are sold on separate agreements.  (See agreement attached).  [redacted] was offered the option to purchase Slomin’s [redacted] Service Plan for $159.00 but the offer was declined. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Once again Slomin’s does apologize but unfortunately we are unable to add service contract coverage to [redacted]’s account at no cost.  If you should have any questions, please contact me at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 No it was not suppose to have been on a automatic delivery, John the sales person told me that I had to call for oil deliveries.  I did not call to order delivery. I also told john (sales person) that to put me down only for a certain amount of oil, and not the amount that was on contract.  It's there business I guess nothing but lies.  From the sales person, to Billing Department, to Companies Executives.   I guess you cant trust anyone.  I have never used in 24 years that I own my house such huge amount of oil in one month.  Even the sales person when I called him agreed with me, and said that his mother also has a [redacted] and she never used that amount of oil,  he would call me back when he spoke to the owners.  We were going back and forth since 4/**/2015.  I thought it was resolved when accounting told me they would credit me the amount.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  
[redacted] has been a customer with Slomin’s since December 2014...

for automatic home heating oil delivery and service for his heating system.  As [redacted] mentioned in his complaint his next projected delivery date was 9/**/2016. However that is an approximate date that can change based on the many different factors that play a role in our automatic delivery system.    Some of the factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available.  Our deliveries are typically scheduled when our calculations indicate our customer should be at approximately half a tank of oil.  The amount of oil delivered to [redacted] on 8/**/2016 is on par with previous deliveries made to his home. (See delivery history attached)       [redacted] and I spoke on 8/**/2016 regarding the delivery made on 8/**/2016.  I apologized for any inconvenience he feels we have caused him, but advised we were never informed of his intent or even his interest in converting his heating system to gas.  Slomin’s also performs gas conversions so we understand it can be a lengthy process.  If a customer informs our office that they even have an interest in converting to gas, they are advised right away that they should cancel their heating account to avoid any unwanted oil deliveries otherwise they will remain on automatic delivery.  We did not get that opportunity with [redacted].    Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. Once again we do apologize for any inconvenience [redacted] feels we may have caused.  As mentioned above all of [redacted]’s heating oil deliveries were supplied under Slomin’s automatic delivery system. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.  [redacted]’s account was cancelled during our conversation on 8/**/2016 and he was advised the delivery will remain his responsibility.  In an attempt to maintain customer relations, I tried to offer [redacted] a discount off the $2.349 retail price charged to settle the matter but he refused any resolve that did not include removing cost entirely or pumping out the oil delivered.  Slomin’s is still willing to discount the cost for the 192.9 gallon delivery to $1.999 per gallon making the new total due $385.61 if paid by 10/**/2016.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:Please tell Slomins that pumping the oil out if fine. To call me when the date will be.I look forward to finally putting the aggravation behind me
. Thank you
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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Please find attached guaranteed fixed heating oil price agreements signed by [redacted]...

[redacted] dated 11/**/2014. The term of these agreements are for one year or up to approximately 1200 gallons, whichever comes first.  Slomin’s is a full service heating company and as our agreements state, all heating oil shall be supplied under the Slomin’s automatic delivery system.   As requested by [redacted], his account signed located at [redacted] in [redacted] has been cancelled and the $499.00 early termination fee has been waived.  To settle [redacted]’s complaint as asked, Slomin’s has also cancelled his account at [redacted] in [redacted].  The early termination fee of $499.00 will be waived as well.  [redacted] will also receive a full credit for his Econo Pak Service Plan in the amount of $150.99 that will be applied to his balance.  The remaining balance due by 2/**/2015 will now be $$282.79. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]

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[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]’s account has been cancelled and unfortunately...

no longer being handled by our office.  In March of 2014 [redacted]’s account was sent to our attorney for further collection action. If you should have any questions, please contact the office of [redacted] [redacted] at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

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[redacted] Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted]. Slomin’s has received [redacted]’s estimate for repairs.  Slomin’s has filed a claim with our insurance company and all future correspondence will be between [redacted] and [redacted] insurance.  If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
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November **, 2015[redacted]
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[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted].[redacted] signed with Slomin’s on 11/**/2014 to take over his existing home security...

system.   Slomin’s performed the takeover at no cost to [redacted] and in return he agreed to use Slomin’s monitoring services for a period of five years.  (See agreement attached) In addition to the free takeover, [redacted] purchased a new smoke detector for $125.00 and a keyfob (wireless remote) for $55.00.  Slomin’s completed the installation at [redacted] home on 11/**/2014.  Since that time Slomin’s has visited [redacted]’ home five times.  The first visit was on 12/**/2014 to check and instruct on the proper use of their new keypads.   The second visit to [redacted] home was 2/**/2015 to repair a battery issue.  Slomin’s third trip to the [redacted] home was on 3/**/2015 to install a second keyfob that Slomin’s management agreed to do at no cost.  That appointment was cancelled upon our technician’s arrival and a fourth appointment was made for 3/**/2015.  The last service Slomin’s rendered at the [redacted] home was on 8/**/2015 which was also to check a battery issue. On 11/**/2015, [redacted] contacted our customer service department because he was unhappy that one of his doors was not armed at time of install.  As previously mentioned, Slomin’s performed the necessary work to take over [redacted]’ existing alarm system almost a year earlier that included two doors and five motion detectors. During Slomin’s previous visits to the [redacted] home there was no mention of the need to arm additional doors.   As a consumer courtesy, Slomin’s customer service representative [redacted] offered to arm one additional door for [redacted] at no cost to him but he was advised that the past due balance on his account needed to be paid first.  [redacted] followed with our office after making a payment on 11/**/2015.  During [redacted]’ conversation with Slomin’s customer service representative Stephen he was now looking to have a total of four additional doors armed in his home.   Mr.  [redacted] was advised that there was a cost of $60.00 for each door to be armed but Slomin’s was still willing to arm one door at no cost.  [redacted] was unhappy because he was advised we could not arm all four doors at no cost.  Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  Since [redacted]’ installation in November 2014, Slomin’s has extended the courtesy of giving him an additional keyfob for free and the offer to arm one additional door at no cost.  Unfortunately as already advised to [redacted], Slomin’s cannot arm the remaining doors at no cost.  If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted] Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted] and his...

family feels we may have caused.  Slomin’s would never unnecessarily cancel a confirmed scheduled appointment with a customer.  Unfortunately with the uncertainty of day to day operations and the many variables that can occur with dealing with HVAC services, we are sometimes faced with these very difficult decisions.   Regrettably, Slomin’s did indeed have to cancel a service appointment at [redacted]’s home on 12/**/2014.  However we scheduled an appointment for the very next day and the work was completed.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   [redacted] and [redacted] have been customers with Slomin’s...

Security since February 2009 and we do apologize for any inconvenience the [redacted]’ feel we may have caused.    On 3/**/2015 our office was contacted by the [redacted]’ with interest in an upgrade.  They met with Slomin’s consultant Wayne on 3/**/2015 and signed to have their security system upgraded. (See agreement attached) By law, the [redacted]’ had three days to cancel their contract without any penalty.  However Slomin’s does not execute the contract until the installation is completed which was on 4/**/2015 by Slomin’s technician Jesus and field supervisor Kevin. The [redacted]’ had seven days to review the agreement in its entirety and cancel without penalty if there were any concerns.   Since the upgrade was performed in April 2015, the [redacted]’ contacted our office several times because they had issues hearing the siren that is built into the new Panel\Keypad when the alarm goes off.  The [redacted]’ were offered the option of installing an additional keypad and reducing the cost from $235.00 to $150.00 or relocating their existing keypad.  In late February 2016 the [redacted]’ contacted our office to arrange an appointment to relocate their keypad which Slomin’s completed on 3/**/2016 at no cost.    [redacted] contacted our office on 3/**/2016 requesting the main number on her account be changed from her home to her cell phone.  Slomin’s agreed to honor her request but written notice was required before doing so because it negates our security policy.  Slomin’s call procedure typically requires us to call the home phone number first.  If it is a false alarm signal received the homeowner can confirm such by giving the proper account code word.  When calling a cell phone, in some cases our customer may not be at the premise and they must make the quick decision whether or not they want our central station operator to contact the police.  Slomin’s also has the option available to call two phone numbers oppose to one before calling the police in response to an alarm signal.  We still suggest calling the home phone number first.    Providing reliable and low cost home security has been a Slomin's hallmark since 1981. As mentioned above the [redacted]’ have been customer of Slomin’s since 2009.  Slomin’s takes it very seriously when a customer feels they are not receiving the service they are paying for.  The aforementioned options are still available to the [redacted]’.  Unfortunately should they decide to discontinue their alarm services at this time, they will be subject to an early termination fee of $749.70 for the remaining forty five month obligation on their account.   If you should have any questions, please contact me at ###-###-####.   Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:The business contacted me this afternoon and agreed to waive the $134.70 charge.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


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August **, 2015  [redacted]
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[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted]...

feels we may have caused.  However as shown on the agreement attached, [redacted] opted to have the alarm maintenance plan added to his account.  On 8/**/2015, [redacted] spoke with Slomin’s customer service manager Eric and to resolve their issue he agreed to refund three quarters of the alarm maintenance plan that was paid in the amount of $93.48.   If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   On 10/**/2016 [redacted] spoke with Slomin’s...

Retention Department Specialist Nathaly to discuss his account.  [redacted] was advised that the paperwork sent to him on 7/**/2016 that was necessary to complete his account transfer was never returned back to our office. Nathaly resent the forms on 10/**/2016 by mail and email.  Slomin’s received the completed documents on 10/**/2016.  Once the monitoring service is established at [redacted] new home, Slomin’s will credit the early termination fees of $1400.26 billed on his former account and we will resume his remaining fifty three month monitoring obligation at his new home.   IF you should have any questions, please contact me at ###-###-####.

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Description: OILS-FUEL, FIRE & SMOKE ALARM SYSTEMS

Address: 125 Lauman Lane, Hicksville, New York, United States, 11801

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