Slomin's, Inc.

[redacted]
*
*
[redacted]
[redacted]
[redacted]
*
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s has performed the pressure test to [redacted]’s oil lines on...

5/**/2016.  [redacted] was advised to send our office an estimate for repairs to damages caused by oil leak.  Upon receipt and review, [redacted] damage claim will be handled accordingly. If you should have any questions, please contact me at ###-###-####.

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted] signed with Slomin’s on 2/**/2013 for automatic...

oil delivery to receive a fixed rate of $3.649 for one year up until approximately 600 delivered gallons.  He also purchased Slomin’s Econo Pak Service plan for his heating system.  Upon expiration of [redacted]’s fixed price agreement on 2/**/2014 Slomin’s does continue to make automatic deliveries at the retail heating oil price on the date of the delivery unless he chooses to obtain a new fixed rate or discontinue his services.  As a courtesy Slomin’s added a $.015 variable rate discount because no new agreement was made. Prior to Slomin’s delivery to [redacted]’s home on 1/**/2015, the last delivery we made was on 1/**/2014.  This was because his deliveries were on hold due to a past due balance and we made many attempts to contact.  (See ledger attached) On 9/**/2014 [redacted]’s made a payment of $85.87 which left him with a $100.00 balance and eligible to receive an oil delivery.   Slomin’s continued to try and contact [redacted] and did not release a delivery because of the many months of account inactivity.  On 11/**/2014 [redacted] sent an email notification in response to our attempt to contact and informed us that he did not want his account closed.  Again we tried to contact [redacted] to discuss his account in depth due to its status but to no avail and subsequently his account was cancelled.  On 1/**/2015 [redacted] contacted our office to request an oil delivery.  [redacted] account was inactive and there was no fixed rate on the account.  Slomin’s customer service representative [redacted] offered [redacted] a new fixed rate of $2.599 and an agreement was emailed to [redacted] at [redacted] for him to accept.  A delivery was also released at his request.  Because [redacted] did not confirm the email offer sent to him he received his delivery at the posted retail price of $3.249 less the $0.15 variable discount which totaled $3.099.  To date [redacted] still has not accepted the new pricing offer. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.   Upon receipt of this complaint Slomin’s has cancelled [redacted]’s account as he requested.   Unfortunately [redacted] chose not to accept our new pricing offer and is not entitled to any reduction on the cost of his oil delivery. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their insurance company has been in contact with me, they sent a claims adjuster to my home on Friday 02/**/2015 but I have not heard from the insurance company or Slomins as of yet.Thank you[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

March *, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice in response to the unresolved complaint of consumer [redacted]. As stated in Slomin’s previous response, our position does remain the same.   If you should have any questions, please contact our office at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

September **, 2015 
 
[redacted]
[redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].     As [redacted] has already been...

advised, once the new owner establishes services in his former home, Slomin’s will refund his settlement payment of $225.00.  The new owners are scheduled to establish services with Slomin’s on 9/**/2015 which will fully execute their monitoring agreement.  Once their services have begun, Slomin’s will refund [redacted]’s settlement payment of $225.00 as agreed.   The refund process can take approximately ten business days from the date the refund is requested. If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

December*, 2014  The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Although [redacted] and I have not spoken, prior...

to receiving her complaint, her account was already in review by my office.  Slomin’s had already agreed to refund [redacted] her $300.00 deposit.  On 11/**/2014 Slomin’s retention department [redacted] contacted [redacted] to advise her of same and that it would take approximately ten business days to process.  [redacted] refund was mailed on 11/**/2014. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]     [redacted]
* Complaint ID: [redacted]   Please accept this notice as Slomin’s response the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused.  Slomin’s takes it very seriously when a customer feels they are not receiving the service they are paying for.  Unfortunately as with all mechanical equipment things can go wrong at any time.  For this reason, Slomin’s provides a one year warranty on all new installation which covers parts and labor.  Slomin’s would never create a situation intentionally to inconvenience a customer, it does not benefit us or the customer to have to perform service calls repeatedly.       Since Slomin’s performed the installation at [redacted] home, we have had been back to the home three times to perform service on 5/**/2016, 5/**/2016, and 9/**/2016.  Since 9/**/2016 service rendered there have not been any other issues reported.   Lastly Slomin’s would like to address [redacted] description of Slomin’s technician in his complaint.  As a licensed company in several states, Slomin’s fingerprints and drug test its employees and it is continued at random.  Being in the security and service industry this is something we take very seriously and is a necessity.    Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention.  Due to the service inconvenience Slomin’s issued [redacted]’ account a credit for one month of monitoring in the amount of $33.95. As an added courtesy we have applied an additional credit of $33.95 to [redacted] account.   If you should have any questions please contact me at ###-###-####.

[redacted]
[redacted]
[redacted]
[redacted]
Complaint ID:  [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
As of 3/**/2016, it appears the [redacted]’s billing issue has been resolved....

(See ledger attached)
If you should have any questions, please contact me at ###-###-####.
Sincerely,

[redacted]
 
 
[redacted] Complaint ID: [redacted]
 Please accept this notice as Slomin’s response to the complaint of consumer [redacted] has been communicating with Slomin’s...

customer service supervisor Patricia.  Her issue as described in her complaint has been addressed and appears to have been resolved.  In lieu of refunding [redacted] $140.13 for her Econo Pak Service Plan, Slomin’s performed a non-covered service at [redacted]’s home on 2/**/2015 to add anti-freeze to her heating system.  This service would usually cost $350.00 and Slomin’s rendered at no charge.  Slomin’s has also agreed to reimburse [redacted] the cost she incurred to hire a plumber for her home.  [redacted]’s refund is currently being processed.  Slomin’s does apologize for any inconvenience we may have caused [redacted].  If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]Slomin’s Inc.

[redacted]
 
 
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  We visited [redacted]’s home on 6/**/2015 with the intention reconnecting his alarm system after he switched to another security service provider.  However upon our technician’s arrival, he found that more work was needed due to some missing equipment from our original installation.  We were led to believe that all of the proper components of the alarm system were available at the time [redacted]  [redacted] scheduled the appointment with our customer service representative.  After complete review of our technician’s inspection report, Slomin’s contacted [redacted] to arrange an appointment for repairs to his alarm system.  Slomin’s completed the necessary repairs on 7/**/2015.  If you should have any questions, please contact me at ###-###-####. Sincerely, Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me. I did not enquire about the budget plan instead it was suggested/offered to me.  They have switched their words around. I will continue to pay off my balance but if I have been a longstanding customer why couldn't they have extended this courtesy before I contacted Revdex.com especially since is explained to them that I have kids under the age of 2 years old in the house?
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] signed to assume the remaining thirty month obligation of our...

customer [redacted]. (See Assignment & Assumption agreement attached) When Slomin’s inherits a new customer after a contractual obligation is transferred, we send a consultant to meet with them to establish their security information (ex. Code word, emergency contacts, monitoring agreement)
Slomin’s also arranges a courtesy visit for one of our technicians to perform a check and test of the alarm system which was done for [redacted] on 9/**/2015.  During the visit it was found that [redacted] did not have a phone line to connect the security system to as required in Slomin’s monitoring agreement.  In lieu of the phone line, Slomin’s offered [redacted] the option of installing a Radio Back up transmitter.  This device allows us the ability to monitor alarm signals over a wireless network.  [redacted] was advised of the $179.00 cost for installation and an additional $7.00 per month for monitoring cost.   [redacted] was also informed of a different alarm system available for install that includes a backup radio but there would additional cost to convert her alarm system so adding the radio was the preferred option.  Unfortunately [redacted] declined to have the radio transmitter installed and decided to cancel her account.  Because she assumed the thirty month obligation from [redacted], [redacted]’s account was billed an early termination fee of $773.40.
Slomin’s has always cooperated with Consumer Affairs in resolving matters that come to your attention and we apologize for any inconvenience [redacted] feels we may have caused.  Slomin’s would like to possibly resume services with [redacted].  In an attempt to maintain good customer relations, Slomin’s is willing to install the radio backup transmitter at no charge.  However [redacted] would still be responsible to pay the additional $7.00 per month for the wireless network subscription making her total monthly cost $40.95. If [redacted] would like to take advantage of this offer to reinstate her account we ask that she contact our customer service center at her earliest convenience. 
If you should have any questions, please contact me at ###-###-####.

[redacted]
 
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   On 1/**/2015 [redacted] contacted our office to dispute...

the oil delivery made to his home.   He was advised that there was no record of any request to cancel his delivery service by phone or by written notice.  [redacted] signed with Slomin’s in May of 2012 has always been on automatic delivery.   If a customer request to have their services cancelled with Slomin’s, we first try to see if there is anything we can do to retain their business.  However if those efforts fail, we always honor a consumers right to discontinue services.  The last thing Slomin’s would want to do is make an unwanted delivery.  Even though a customer decides to leave us, Slomin’s looks forward to the possibility of servicing them again in the future.  Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  We have been taking care of homeowners since 1923.  Slomin’s takes its responsibility to our customers very seriously and endeavor to achieve superior customer relations.  As mentioned by [redacted] in his complaint, Slomin’s Senior [redacted], made an agreement to reduce the cost of the 282.9 gallon delivery made on 1/**/2015 to $2.699 totaling $763.55 paid over ninety days.  To settle the matter amicably, Slomin’s is willing to accept $2.499 per gallon for the 1/**/2015 delivery totaling $706.97 and still honor ninety days for payment.  Upon full payment being received by 4/**/2015, Slomin’s will remove any remaining charges from [redacted]’s account. If you should have any questions, please contact me at [redacted] Sincerely, 
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. Slomin’s does apologize for any inconvenience we may...

have caused [redacted].  Our intentions are always to try and honor a customer’s request if it is reasonable within our policies.  Slomin’s cannot remove the additional 27.6 gallons that was delivered over the 175 gallons [redacted] requested.  As a courtesy to settle [redacted]’s complaint Slomin’s is willing to adjust the price per gallon for the 2/**/2015 delivery to $2.599 making to new total amount due $539.72.  Upon receipt of payment in full by 4/**/2015, Slomin’s will remove the balance remaining from the delivery.   If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. [redacted] has been an exemplary customer with Slomin’s since...

2008. Since [redacted]’s security equipment installation on 6/**/2008, Slomin’s has visited her home five times.  The first visit after the installation was on 6/**/2008 to rearm a door that had been replaced.  The second service rendered was on 7/**/2012 to repair a zone that was showing open.  During this visit [redacted] also had two motion detectors and one keyfob (wireless remote) installed for a total cost of $449.00.  In lieu of paying for the items, [redacted] agreed to extend her monitoring agreement for an additional thirty six months.  (See attached signed authorizations) Slomin’s third visit to [redacted]’s home was on 5/**/2013 because the open zone issue that was serviced on 7/**/2012 had re-occurred.  Our fourth visit to the home was on 9/**/2013 to check [redacted]’s  alarm system after issues of false alarm were reported.  The last and most recent service rendered at [redacted]’s home was on 3/**/2015 to check errors that were displayed on the alarm keypad.   In May of 2014, [redacted] spoke with Slomin’s customer service supervisor Michael regarding her issue of not being able to hear her siren.  As mentioned above [redacted] has been a customer of Slomin’s since 2008 and we had visited her home several times.  As a customer courtesy Michael offered to install a second siren for [redacted] at no cost to her.  We attempted to perform the installation on 5/**/2014, but there was no one home when our technician arrived.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  Unfortunately as with all mechanical equipment things can go wrong at any time but the issues that [redacted] describes in her complaint Slomin’s feels can be resolved.  We understand that having to wait home for service can be inconvenient for anyone but we have always given [redacted] an approximate window of time for our technician’s arrival to try and accommodate her.  If [redacted] is still having a problem with her alarm system, Slomin’s would like to arrange for a field supervisor to go her home to do a complete check of her system.  Slomin’s is also still willing to install the second siren at no cost as previously offered.  We ask that [redacted] contact us at her earliest convenience if she would like to arrange for this visit.  Should [redacted] decide that she would still like to cancel her service with Slomin’s there still remains a monitoring obligation on her account of thirteen months that will bill $402.35.  Because [redacted] account has always been in good standing with Slomin’s, we are willing to offer a reduced amount of $200.00 to settle her monitoring obligation if paid by 6/**/2015. If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]
[redacted]

slomin's have not responded to my question.
"HOW DID THEY GET MY SOCIAL SECUTITY # "

February **, 2015 The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  The [redacted]’s have been very good customers with Slomin’s since...

2012.  We take our responsibility to our customers very seriously and endeavor to achieve superior customer relations.   Slomin’s does acknowledge that there appears to have been a misunderstanding with the [redacted]’s need for service on 2/**/2015.  On 2/**/2015 we experienced one of the coldest days on record which resulted in one the busiest days in our company’s history.  When temperatures drop below freezing, as a full service provider we sometimes have to make difficult decisions trying to wean out actual heating emergencies versus services that do not necessarily require immediate attention.  This is done by asking standard trouble shooting questions.  We rely on our customers to deliver the most honest, accurate information possible and ask them to follow any tips we give during extreme cold days if it applies.   Upon our technician [redacted] arrival to the [redacted] home on 2/**/2015, it was found that the cause of no heat in part of the home was due to frozen pipes.  [redacted] who is a veteran mechanic with Slomin’s for over twenty years recommended the [redacted]’s contact a plumber.  All of our customers are entitled to obtain a second opinion if they do not agree with our diagnosis. However, there is no benefit to Slomin’s by leaving the [redacted]’s without proper heat thru out their home especially on days where temperature are way below freezing.  Furthermore, intentionally creating a problem can lead to multiple service visits to a home that can inconvenience a customer and utilize hours of labor for Slomin’s which are not beneficial to either party.   [redacted] was in contact with our office on 2/**, [redacted] and [redacted].  On 2/**/2015, [redacted] spoke with Slomin’s customer service supervisor [redacted] to discuss his disagreement with the service rendered at his home on 2/**/2015.  [redacted] asked that Slomin’s be responsible for any fees incurred for the plumber visiting the home because he did not believe the cause was due to frozen pipes.  At this time [redacted] had not contacted a plumber.  [redacted] advised [redacted] to provide Slomin’s with a  report from the licensed plumber with their diagnosis and/or repairs performed for review and to determine any possible liability.    On 2/**/2015 [redacted] spoke with Slomin’s customer service supervisor [redacted].  During their conversation, [redacted] was asked again to supply documentation from plumber substantiating his claims.  [redacted] replied that he was unable to provide because service was performed by a friend. [redacted] then proceeded to request his account be cancelled and his contract void which he was advised by [redacted] that Slomin’s could not do. Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention, and we are open to your suggestion in this matter.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant intervention.  As mentioned above the [redacted]’s have been very good customers with Slomin’s since 2012 and we have always provided them with service when requested.  Slomin’s would never deliberately upset a customer that is in good standing like the [redacted]’s and for that reason they continue to take advantage of Slomin’s free Econo Pak Service Plan.   The [redacted]’s had a no heat issue prior to Slomin’s technician arrival to the home.  Our intention was to get the heat restored in the home and when we could not, [redacted] provided the [redacted]’s with his professional diagnosis.   Unfortunately as already explained to [redacted], should he decide to cancel his heating account with Slomin’s at this time he will be subject to an early termination fee of $499.00 as indicated in his agreement. If you should have any questions, please contact us at ###-###-####.

[redacted]
*
*
[redacted]
[redacted]
[redacted]
Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer Anthony T[redacted].
Slomin’s has removed the remaining balance from the T[redacted]’s...

account.
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted]. As a full service heating oil company when a customer reports...

to our office that they have no heat in the home, during the winter months is always a priority.  When same day emergency service is requested the average wait time is expected to be four to five hours.  Some days when we are very busy the average wait time can be up to six to eight hours.  Expected wait times can also be hindered if customer requests a particular time frame. With that being said Slomin’s still tries to minimize wait times and adhere to a reasonable requested time frame where ever possible.  Slomin’s does try to service emergency calls in the order as they come in.  However if it is sensible for us to service another customer who is in the immediate area we would do so.   Trying to honor a customer’s requested time frame can also affect the order of response to a service visit. On 3/**/2015 when [redacted] reported her no heat issue.  [redacted] requested our technician not arrive before 12:00 pm.  Because [redacted] requested the afternoon, the window of time for Slomin’s technician to arrive would have been from 12:00pm to approximately 5:00pm.  [redacted] contacted our office several times the afternoon of 3/**/2015 because she was unhappy expected wait time for our technician.  At approximately 3:00pm Slomin’s technician was dispatched to [redacted]’s home and arrived at approximately 3:50pm which was within four hours of [redacted] requested time frame of after 12:00pm.   Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused her and her family but we do not believe that we have conducted ourselves in any manner that would warrant intervention.  [redacted] fixed price agreement is in effect until 8/**/2015 or up until 600 delivered gallons, whichever comes first.  To date, [redacted] has taken 528.7 gallons.  Should [redacted] decide that she would like to cancel her service and deliveries with Slomin’s, she should contact customer service at her earliest convenience to do so.  Slomin’s is willing to eliminate her early termination fee of $499.00.   If you should have any questions, please contact me at ###-###-####. Sincerely, [redacted]
[redacted]
[redacted]

February **, 2015  The Revdex.com[redacted] Complaint ID: [redacted] Please accept this notice as Slomin’s response to the complaint of consumer [redacted] signed with Slomin’s representative [redacted] on...

2/**/2014 to receive our guaranteed fixed heating oil price of $3.499 for one year.  As mentioned in the guaranteed fixed heating oil price agreement, “all of customer’s heating oil requirements must be purchased from Slomin’s and is supplied under Slomin’s automatic delivery system”.  Any new client who does not agree with the agreement terms and conditions after reviewed in its entirety can cancel within three business days without penalty.   (See attached guaranteed fixed heating oil pricing agreement and notice of cancellation)  Slomin’s automatic delivery system weighs many factors.  Factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available.  Because [redacted] just began her relationship with Slomin’s in February 2014, we do pay extra attention to new accounts as we do not have a complete delivery history to maintain a more accurate delivery schedule.  On each delivery our intent is to fill the oil tank when we estimate the customer is at approximately half but [redacted]’s account had instructions not to deliver more than 175 gallons on each delivery.  Slomin’s does allow its customers to go on a call before delivery status should they request it.  [redacted]’s account was on our call before status.  Although a specific reason is not mandatory to go on call before, this request is meant to assist those customers who may have pets or locked gates and need to be notified when their delivery will be coming.   Slomin’s customers do have the option of declining their automatic scheduled delivery which was done many times on [redacted]’s account.  If a delivery is turned away by our customer, it then gets re-projected.  Customer’s that refuse oil deliveries can sometimes hinder Slomin’s automatic delivery schedule.  By refusing deliveries, customers must be mindful of their oil levels because if they allow themselves to run out of oil they will be responsible for the cost associated with service to have the boiler restarted.  Furthermore if a customer declines to take their scheduled delivery multiple times, their account can be subject to termination for inactivity. Slomin’s made its first delivery to [redacted]’s home on 2/**/2014 for 175.0 gallons.  On 3/**/2014 Slomin’s contacted the home to arrange for the next scheduled delivery and it was refused.  Slomin’s made multiple attempts for oil delivery to [redacted]’s home from March until June but the deliveries continued to be refused.   Upon the start of the new heating season as of 10/**/2014, [redacted]’s account was up for review due to being inactive for oil delivery for more than six months.  On 10/**/2014, [redacted] contacted our office to arrange for an oil delivery.  [redacted] was informed the soonest a delivery could be made to her home was on Monday 11/**/2014 because it was Friday after 4:00pm when delivery was requested.  When delivery was attempted on 11/**/2014, our driver only delivered 8.6 gallons.  Our driver believed there to be a problem with the vent alarm and suggested service to check and/or replace if necessary.  This service is considered to be very important to Slomin’s because it assist in determining when the tank is full and can help prevent a possible oil spill.  Also when checking the vent alarm if no problem is found, than that is usually an indication that the oil tanks is full and would confirm why we were not able to make a full delivery.  An appointment was put on hold for [redacted] to call and arrange for this service at her convenience within our business hours but no calls were made to do so.   On 11/**/2014, [redacted] contacted our office and informed our representative that oil was purchased for her home from another company and she was unhappy with her price per gallon.  [redacted] was informed that purchasing oil from an outside supplier violates her agreement for automatic delivery.  With the history of previous delivery refusal, unresolved vent alarm service and oil being purchased from another supplier, [redacted]’s account was cancelled.   Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.  Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  However, the current balance of $539.51 shall remain due.  If you should have any questions, please contact us at ###-###-####.