Initial Business Response / [redacted] (1000, 9, 2015/11/03) */ The tenant complained about numerous issues nearly months after moving into the propertyHis main concern was electrical service box not up to current day codeWe had an electrician repair is initial issues so that service was operationalThe City of Hayward was then sent out to perform an inspection and we had another electrical contractor go to the property to evaluate and bidThe city has requested that we make some repairs to the main serviceNone of the items listed on the City report indicated any urgency due to habitability or a dangerous situationPrior to this tenants tenancy there has not been any electrical service issues at the propertyThe tenant acknowledged that he is cultivating an indoor garden in the propertyWe suspect this is the cause of the power issuesThe owner has placed a Notice of Abandonment on the property as the rent has not been paid since 10/1/The owner is working with an attorney to start an eviction and get the electrical repairedThe wife has moved and given us keys We believe this was an attempt on the tenants part to avoid rent by trying to state habitability issues that do not existWe have called, posted notices and sent letters requesting that the tenant contact us for entry for repairs etcwithout a response Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not abanon the property as I was accused of acts I did not commit by current wife, I do not have keys to the premise and do not intend to moveThe landlord is the one to violate my leaseAside from this I am preparing for a divorce of the stated names on the lease [redacted] and [redacted] Final Business Response / [redacted] (4000, 13, 2015/11/16) */ The tenant responded to the Notice of Abandonment letter and confirmed he is still occupying the propertyHe called the office and was upset and did not have faith in the existing report from the CityWe forwarded that information to the City of Hayward building department and they will be conducting another inspection on 11/24/between 10am and 11am.Details to follow Final Consumer Response / [redacted] (4200, 15, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This makes no sense This slum lord is getting away with very mopre than meets the eyeSend someone with the orginal deed to the house to see all the illegal work on the propertySLPM AKA San Leandro Property Management a Fictious bussiness name, operateing outside of San leandro and through out Alameda County
This company is a bunch of incompetent, unprofessional, unethical *** that take advantage of renters They change policies like the wind for their own financial benefit
This is the worse customer service that I ever received, the lady working at this company [redacted] doesn't deserve to work with customers, didn't even care about me or my application or the wasted time that she did, they rushed in cashing the check for the application but haven't done anything to process the application. Very rude person this [redacted], Very unproffesional, very rude and unpolite.
Initial Business Response /* (1000, 9, 2015/11/03) */
The tenant complained about numerous issues nearly 7 months after moving into the property. His main concern was electrical service box not up to current day code. We had an electrician repair is initial issues so that service was...
operational. The City of Hayward was then sent out to perform an inspection and we had another electrical contractor go to the property to evaluate and bid. The city has requested that we make some repairs to the main service. None of the items listed on the City report indicated any urgency due to habitability or a dangerous situation. Prior to this tenants tenancy there has not been any electrical service issues at the property. The tenant acknowledged that he is cultivating an indoor garden in the property. We suspect this is the cause of the power issues. The owner has placed a Notice of Abandonment on the property as the rent has not been paid since 10/1/15. The owner is working with an attorney to start an eviction and get the electrical repaired. The wife has moved and given us keys.
We believe this was an attempt on the tenants part to avoid rent by trying to state habitability issues that do not exist. We have called, posted notices and sent letters requesting that the tenant contact us for entry for repairs etc. without a response.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not abanon the property as I was accused of acts I did not commit by current wife, I do not have keys to the premise and do not intend to move. The landlord is the one to violate my lease. Aside from this I am preparing for a divorce of the stated names on the lease. [redacted] and [redacted].
Final Business Response /* (4000, 13, 2015/11/16) */
The tenant responded to the Notice of Abandonment letter and confirmed he is still occupying the property. He called the office and was upset and did not have faith in the existing report from the City. We forwarded that information to the City of Hayward building department and they will be conducting another inspection on 11/24/15 between 10am and 11am.Details to follow.
Final Consumer Response /* (4200, 15, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This makes no sense This slum lord is getting away with very mopre than meets the eye. Send someone with the orginal deed to the house to see all the illegal work on the property. SLPM AKA San Leandro Property Management a Fictious bussiness name, operateing outside of San leandro and through out Alameda County.
Initial Business Response /* (1000, 5, 2014/12/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@slpm.com
The unit we rented no longer had an available space assigned as the owner coordinates the parking spaces and is supposed to update us....
Our records showed space#2 and the owner stated it was no longer available.
We notified the tenant that we would refund any holding deposit or they could wait for the next available space.
GD email>Good morning R
I have sent the owner an email asking when he may have another space available. He rents units and spaces at the property as well. He did not tell us there were not any more available spaces until the last minute.
Of course the deposit will be returned or the ladies may rent the unit and obtain a space at a later date. I realize this is not the optimal resolution but the only one we are currently left with on this property as of this date.
R. email>I am willing to double the rent for the parking space and pay $70/month. Thanks much
GD email>Hi [redacted],I conveyed your offer and awaiting a response. The critical question is, did he already rent the last one which may make this a moot point. I have just requested a list of all occupied parking spaces from him. Through our management he has not kept us apprised of the parking turnover activity. Hopefully, he calls or emails me today.
If no parking is available, do you still want the unit or your deposit returned.
We do have a two bedroom unit in [redacted] at [redacted] with 2 parking spots for $1450.00. I am not sure if that would fit your needs as maybe the ladies need to be in Oakland. We also have a two bedroom that just became vacant at [redacted] Blvd with off street parking for $1095.00.
R email> The girls still want to move in on Wednesday as planned. The sooner the better for the parking space. I am very worried about my daughter parking her car on the street but you are not giving us much of a choice. It's very unfortunate that we were given misinformation about the parking. And since I am willing to double the rent, it would be nice if you could help us out on this. Thank you
R email> I am willing to pay $100/month for the parking space. Thanks
GD email> Definitely trying The owner seems truly regretful however that is consolation . He may be able to force a space. We will see.
GD email> Hi [redacted], Nothing at this immediate time but he is working on it. I will be putting in the lease that # 18 will get the first available parking space when it becomes available
R email> [redacted], since you do not have control over the entire property, would it be possible to get something in writing from the building owner that commits us the next parking space? Thanks
J email> On page 6 of the rental agreement under #30 - you will see, "X_Exhibit: Parking Addendum- First Available" in regards to the parking space.
GD email to owner >The lease is already signed and there is no inducement for the tenant to sign an addendum at this point unless it shows them receiving a potential space. I will send you what I was putting together to send to him as well as an email from him showing he understands that the space is extra.See below, the string of recent emails where he declares an extra payment for the parking space, thus he obviously is aware it is not part of the apartment rent.
GD email> Hi [redacted] and [redacted],We have been advised that a parking space will soon be available for $100.00 per month. Please confirm your continued interest. I am waiting to learn specifically which space.
GD email> Hi [redacted] and [redacted],
We recently became aware of the addendum for parking executed by [redacted] for the parking space you are now occupying. She used the wrong rental amount as the previously agreed figure was $100.00 per month. The a owner is hereby submitting another agreement that he wishes to take affect January 5, 2015. By signing you will agree to that agreement. If you chooses not to sign the agreement then this will be your thirty day notice (30) to terminate the parking space number 3 effective December 4, 2015. The new rental rate will take effect January 5th, with $4.66 being owed for 1/1/15 to 1/4/15 and $86.66 from 1/5/15 to the end of the month.
We are sorry for the confusion and the original agreement not being correct. I will edit your monthly statement for January to reflect proration's and the full $100.00 with rent shall be effective 2/1/15.
Please let me know your plans.
AS you can see the situation was beyond SLPM's control total control. The owner leases units and spaces as do we.
The owner failed to update us with spaces he had rented. His onsite manager whom we have absolutely no control over had the tenant sign and agreement for space # 2 for $35.00. That agreement also had a provision for a 30 day notice to terminate, which the owner decided to do and wants the amount of $100.00, which the tenant originally offered.
GD email to R:Hi [redacted],
I apologize for the unfortunate incident. We nor the owner knew that the on-site person was performing that function when she made the space available. We here at SLPM typically write up all leases and addendums as provided by the owner. For whatever reason "O" decided to perform this task without ours or the owners involvement. Once the owner became aware we were notified to cancel that agreement and place the new agreement in effect.
Please let me know what other information you may need. SLPM is employed by the building owner and we must follow his direction unless it is unlawful.
Regards,
Initial Consumer Rebuttal /* (3000, 11, 2015/01/05) */
Happy Holidays. I am writing to see if there is a response to this complaint.
Ms. [redacted], I have not heard anything from SLPM Property Management. My question/complaint is to understand whether it is legal to cancel an executed contract for $35/month for no reason and request a new contract be signed for $100/month for access to a parking space at an apartment building. The deadline to activate the new contract is January 4th. Please advise. Thank you.
[redacted]
Final Consumer Response /* (3000, 16, 2015/01/07) */
Thank you for your response. I will send in the new agreement. May I ask who Jeffrey [redacted] is? thanks
So who signed the agreement as his agent? Was that legal for them to use his name in that way?
Final Business Response /* (4000, 14, 2015/01/07) */
Hi [redacted],
I hope this email finds you well.
I reviewed the owners parking space agreement that his on-site manager had you sign. Clearly, paragraph # 8 gives him the authority to terminate the agreement with a 30 day notice without cause. (see attached).
I regret that they have chosen to take this action but as their agent we must do as the owner wishes.
Please advise as to what action you would like to take in this matter.
Initial Business Response / [redacted] (1000, 9, 2015/11/03) */ The tenant complained about numerous issues nearly months after moving into the propertyHis main concern was electrical service box not up to current day codeWe had an electrician repair is initial issues so that service was operationalThe City of Hayward was then sent out to perform an inspection and we had another electrical contractor go to the property to evaluate and bidThe city has requested that we make some repairs to the main serviceNone of the items listed on the City report indicated any urgency due to habitability or a dangerous situationPrior to this tenants tenancy there has not been any electrical service issues at the propertyThe tenant acknowledged that he is cultivating an indoor garden in the propertyWe suspect this is the cause of the power issuesThe owner has placed a Notice of Abandonment on the property as the rent has not been paid since 10/1/The owner is working with an attorney to start an eviction and get the electrical repairedThe wife has moved and given us keys We believe this was an attempt on the tenants part to avoid rent by trying to state habitability issues that do not existWe have called, posted notices and sent letters requesting that the tenant contact us for entry for repairs etcwithout a response Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not abanon the property as I was accused of acts I did not commit by current wife, I do not have keys to the premise and do not intend to moveThe landlord is the one to violate my leaseAside from this I am preparing for a divorce of the stated names on the lease [redacted] and [redacted] Final Business Response / [redacted] (4000, 13, 2015/11/16) */ The tenant responded to the Notice of Abandonment letter and confirmed he is still occupying the propertyHe called the office and was upset and did not have faith in the existing report from the CityWe forwarded that information to the City of Hayward building department and they will be conducting another inspection on 11/24/between 10am and 11am.Details to follow Final Consumer Response / [redacted] (4200, 15, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This makes no sense This slum lord is getting away with very mopre than meets the eyeSend someone with the orginal deed to the house to see all the illegal work on the propertySLPM AKA San Leandro Property Management a Fictious bussiness name, operateing outside of San leandro and through out Alameda County
This company is a bunch of incompetent, unprofessional, unethical *** that take advantage of renters They change policies like the wind for their own financial benefit
This is the worse customer service that I ever received, the lady working at this company [redacted] doesn't deserve to work with customers, didn't even care about me or my application or the wasted time that she did, they rushed in cashing the check for the application but haven't done anything to process the application. Very rude person this [redacted], Very unproffesional, very rude and unpolite.
Initial Business Response /* (1000, 9, 2015/11/03) */
The tenant complained about numerous issues nearly 7 months after moving into the property. His main concern was electrical service box not up to current day code. We had an electrician repair is initial issues so that service was...
operational. The City of Hayward was then sent out to perform an inspection and we had another electrical contractor go to the property to evaluate and bid. The city has requested that we make some repairs to the main service. None of the items listed on the City report indicated any urgency due to habitability or a dangerous situation. Prior to this tenants tenancy there has not been any electrical service issues at the property. The tenant acknowledged that he is cultivating an indoor garden in the property. We suspect this is the cause of the power issues. The owner has placed a Notice of Abandonment on the property as the rent has not been paid since 10/1/15. The owner is working with an attorney to start an eviction and get the electrical repaired. The wife has moved and given us keys.
We believe this was an attempt on the tenants part to avoid rent by trying to state habitability issues that do not exist. We have called, posted notices and sent letters requesting that the tenant contact us for entry for repairs etc. without a response.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not abanon the property as I was accused of acts I did not commit by current wife, I do not have keys to the premise and do not intend to move. The landlord is the one to violate my lease. Aside from this I am preparing for a divorce of the stated names on the lease. [redacted] and [redacted].
Final Business Response /* (4000, 13, 2015/11/16) */
The tenant responded to the Notice of Abandonment letter and confirmed he is still occupying the property. He called the office and was upset and did not have faith in the existing report from the City. We forwarded that information to the City of Hayward building department and they will be conducting another inspection on 11/24/15 between 10am and 11am.Details to follow.
Final Consumer Response /* (4200, 15, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This makes no sense This slum lord is getting away with very mopre than meets the eye. Send someone with the orginal deed to the house to see all the illegal work on the property. SLPM AKA San Leandro Property Management a Fictious bussiness name, operateing outside of San leandro and through out Alameda County.
Initial Business Response /* (1000, 5, 2014/12/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@slpm.com
The unit we rented no longer had an available space assigned as the owner coordinates the parking spaces and is supposed to update us....
Our records showed space#2 and the owner stated it was no longer available.
We notified the tenant that we would refund any holding deposit or they could wait for the next available space.
GD email>Good morning R
I have sent the owner an email asking when he may have another space available. He rents units and spaces at the property as well. He did not tell us there were not any more available spaces until the last minute.
Of course the deposit will be returned or the ladies may rent the unit and obtain a space at a later date. I realize this is not the optimal resolution but the only one we are currently left with on this property as of this date.
R. email>I am willing to double the rent for the parking space and pay $70/month. Thanks much
GD email>Hi [redacted],I conveyed your offer and awaiting a response. The critical question is, did he already rent the last one which may make this a moot point. I have just requested a list of all occupied parking spaces from him. Through our management he has not kept us apprised of the parking turnover activity. Hopefully, he calls or emails me today.
If no parking is available, do you still want the unit or your deposit returned.
We do have a two bedroom unit in [redacted] at [redacted] with 2 parking spots for $1450.00. I am not sure if that would fit your needs as maybe the ladies need to be in Oakland. We also have a two bedroom that just became vacant at [redacted] Blvd with off street parking for $1095.00.
R email> The girls still want to move in on Wednesday as planned. The sooner the better for the parking space. I am very worried about my daughter parking her car on the street but you are not giving us much of a choice. It's very unfortunate that we were given misinformation about the parking. And since I am willing to double the rent, it would be nice if you could help us out on this. Thank you
R email> I am willing to pay $100/month for the parking space. Thanks
GD email> Definitely trying The owner seems truly regretful however that is consolation . He may be able to force a space. We will see.
GD email> Hi [redacted], Nothing at this immediate time but he is working on it. I will be putting in the lease that # 18 will get the first available parking space when it becomes available
R email> [redacted], since you do not have control over the entire property, would it be possible to get something in writing from the building owner that commits us the next parking space? Thanks
J email> On page 6 of the rental agreement under #30 - you will see, "X_Exhibit: Parking Addendum- First Available" in regards to the parking space.
GD email to owner >The lease is already signed and there is no inducement for the tenant to sign an addendum at this point unless it shows them receiving a potential space. I will send you what I was putting together to send to him as well as an email from him showing he understands that the space is extra.See below, the string of recent emails where he declares an extra payment for the parking space, thus he obviously is aware it is not part of the apartment rent.
GD email> Hi [redacted] and [redacted],We have been advised that a parking space will soon be available for $100.00 per month. Please confirm your continued interest. I am waiting to learn specifically which space.
GD email> Hi [redacted] and [redacted],
We recently became aware of the addendum for parking executed by [redacted] for the parking space you are now occupying. She used the wrong rental amount as the previously agreed figure was $100.00 per month. The a owner is hereby submitting another agreement that he wishes to take affect January 5, 2015. By signing you will agree to that agreement. If you chooses not to sign the agreement then this will be your thirty day notice (30) to terminate the parking space number 3 effective December 4, 2015. The new rental rate will take effect January 5th, with $4.66 being owed for 1/1/15 to 1/4/15 and $86.66 from 1/5/15 to the end of the month.
We are sorry for the confusion and the original agreement not being correct. I will edit your monthly statement for January to reflect proration's and the full $100.00 with rent shall be effective 2/1/15.
Please let me know your plans.
AS you can see the situation was beyond SLPM's control total control. The owner leases units and spaces as do we.
The owner failed to update us with spaces he had rented. His onsite manager whom we have absolutely no control over had the tenant sign and agreement for space # 2 for $35.00. That agreement also had a provision for a 30 day notice to terminate, which the owner decided to do and wants the amount of $100.00, which the tenant originally offered.
GD email to R:Hi [redacted],
I apologize for the unfortunate incident. We nor the owner knew that the on-site person was performing that function when she made the space available. We here at SLPM typically write up all leases and addendums as provided by the owner. For whatever reason "O" decided to perform this task without ours or the owners involvement. Once the owner became aware we were notified to cancel that agreement and place the new agreement in effect.
Please let me know what other information you may need. SLPM is employed by the building owner and we must follow his direction unless it is unlawful.
Regards,
Initial Consumer Rebuttal /* (3000, 11, 2015/01/05) */
Happy Holidays. I am writing to see if there is a response to this complaint.
Ms. [redacted], I have not heard anything from SLPM Property Management. My question/complaint is to understand whether it is legal to cancel an executed contract for $35/month for no reason and request a new contract be signed for $100/month for access to a parking space at an apartment building. The deadline to activate the new contract is January 4th. Please advise. Thank you.
[redacted]
Final Consumer Response /* (3000, 16, 2015/01/07) */
Thank you for your response. I will send in the new agreement. May I ask who Jeffrey [redacted] is? thanks
So who signed the agreement as his agent? Was that legal for them to use his name in that way?
Final Business Response /* (4000, 14, 2015/01/07) */
Hi [redacted],
I hope this email finds you well.
I reviewed the owners parking space agreement that his on-site manager had you sign. Clearly, paragraph # 8 gives him the authority to terminate the agreement with a 30 day notice without cause. (see attached).
I regret that they have chosen to take this action but as their agent we must do as the owner wishes.
Please advise as to what action you would like to take in this matter.
Regards
[redacted]
General Manager