Sluciak Contracting Inc

We apologize that you were not satisfied with the services you were providedWhen you called to book a system check for your units and asked for a discounted rate we did in fact provide you a large discount on servicesAfter services were provided you called back and explained to our customer
service department that you felt as if the technician did not perform the system checks which you paid forWe did provide you another copy of the system check form that showed all of the items and testing the technician had provided on your systemsYou then stated that you still did not feel this was worth the costWe respectfully explained to you that the technician was onsite at your home for over an hour performing the system checks and that we could refund you half the cost of the servicesYou declined and asked for a full refundThis is the third pricing complaint that our business has received from you in regards to services after they were providedEach time we have refunded you moneyAt this time we do not fell as if we are the appropriate company for you and will not be able to meet your expectations regarding our pricing for servicesWe hate to loose long time customers however, sometimes we need to respectfully decline to provided services to customers we feel we can not satisfyWe wish you luck with your search for a service provider within your price range

Dear Revdex.com & *** Family,First off please allow me to apologize that your system failed to function on two Saturdays in a row That certainly isn't a common occurrence for us nor is it something we like to see happen with the equipment that we install and warranty I do understand
your concern with our inability to provide you with a repair without an additional cost Please allow me to further explain how our warranty works We do provide 24/7/service to our customers We don't charge the customers who have a valid warranty with us for trip fees, afterhours, fees, parts or labor to do any work that is covered under warranty The problem that we ran in to those two weekends is that you needed a part that we don't normally stock The part that was needed in both cases was the same part (a control board) That is a part that rarely fails and is a part that is too specific and not universal enough for us to carry If we tried to carry every control board for every furnace we would have hundreds of thousands of dollars tied up in control boards alone and would need a huge warehouse just to stock control boards The only way for us to obtain that part for you on the weekends that your equipment failed would have been to get it directly from our *** distributor They unfortunately don't provide 24/7/parts availability to us at no charge They charge a $fee to meet us at their warehouse to get a part during hours that they are closed It sounds like there may have been a misunderstanding on either what our warranty does cover or on the fact that we weren't trying to charge you money to get you heat, it was simply a option that we were providing you to expedite the availability of the part by paying our distributors fee to get it during hours when they are closed We were fully willing to make the repair and help you when you needed us The only way to make it available to us would have been to pay that fee At the end of the day it doesn't sound like there was anything wrong with our installation We couldn't seem to find any cause of the two failures either We did call *** technical support team to verify all findings They didn't see any issues either based on our findings We are wondering if maybe there was some kind of external power surge or other power related issue potentially causing these failures Again, we apologize that this happened to you From what I can see it doesn't appear that there was any neglect towards you on our part It sounds like we just didn't have the part you needed and the only way for us to get it faster than Monday was to pay an emergency fee at a supply house I'm not real sure what we could have done within reason to make this situation any better for you We don't budget for the cost to open up a supply house house in the event that it's needed as a part of our free warranty we provide to our customers I am sorry that the the expense to open up a supply house on a weekend is so high We don't have any control over that cost -- Cheers,*** ***Perfect Home ServicesHeating, A/C, Plumbing, Rooter & SewersSchedule An Appointment: 6*** ***Reach Our Office Staff: ***www.perfecthomeservice.com

We do apologize that you were not satisfied with our technician. We would hate to loose a customer of ours that we have done business with since 2010 over a misunderstanding. If you feel as if our technician misdiagnosed your system we would be happy to refund you the $49 service fee. We will...

be happy to investigate this claim and would never allow any technician to purposely misdiagnose a customers system. We pride ourselves in honesty and integrity. Please feel free to contact our office for a refund. Again, we apologize. We hope we can address your concern and keep you as a customer in the future.

First off please allow me to apologize that your system failed to function on two Saturdays in a row.  That certainly isn't a common occurrence for us nor is it something we like to see happen with the equipment that we install and warranty.  I do understand your concern with our inability to provide you with a repair without an additional cost.  Please allow me to further explain how our warranty works.  We do provide 24/7/365 service to our customers.  We don't charge the customers who have a valid warranty with us for trip fees, afterhours, fees, parts or labor to do any work that is covered under warranty.  The problem that we ran in to those two weekends is that you needed a part that we don't normally stock.  The part that was needed in both cases was the same part (a control board).  That is a part that rarely fails and is a part that is too specific and not universal enough for us to carry.  If we tried to carry every control board for every furnace we would have hundreds of thousands of dollars tied up in control boards alone and would need a huge warehouse just to stock control boards.  The only way for us to obtain that part for you on the weekends that your equipment failed would have been to get it directly from our [redacted] distributor.  They unfortunately don't provide 24/7/365 parts availability to us at no charge.  They charge a $150 fee to meet us at their warehouse to get a part during hours that they are closed.  It sounds like there may have been a misunderstanding on either what our warranty does cover or on the fact that we weren't trying to charge you money to get you heat, it was simply a option that we were providing you to expedite the availability of the part by paying our distributors fee to get it during hours when they are closed.  We were fully willing to make the repair and help you when you needed us.  The only way to make it available to us would have been to pay that fee.  At the end of the day it doesn't sound like there was anything wrong with our installation.  We couldn't seem to find any cause of the two failures either.  We did call Trane's technical support team to verify all findings.  They didn't see any issues either based on our findings.  We are wondering if maybe there was some kind of external power surge or other power related issue potentially causing these failures.  Again, we apologize that this happened to you.  From what I can see it doesn't appear that there was any neglect towards you on our part.  It sounds like we just didn't have the part you needed and the only way for us to get it faster than Monday was to pay an emergency fee at a supply house.  I'm not real sure what we could have done within reason to make this situation any better for you.  We don't budget for the cost to open up a supply house house in the event that it's needed as a part of our free warranty we provide to our customers.  I am sorry that the the expense to open up a supply house on a weekend is so high.  We don't have any control over that cost.      -- Cheers, [redacted] Perfect Home Services Heating, A/C, Plumbing, Rooter & Sewers Schedule An Appointment: [redacted] Reach Our Office Staff: [redacted]

[redacted]First, let me say that I can understand how frustrating it must be to be experiencing sewer issues again in your home.  That's certainly not a situation that anyone wants to be in, nor is it one that we like to see you in.One thing that I think we discussed during our last conversation...

several months ago was that we're not certain that the line is in fact damaged in the area we did the repair in before.  I know that it is possible that your current problem is in the same section of pipe that we repaired last and it's also possible that it's in another part of the the 60+ year old sewer line that we didn't touch.  I don't think we were able to see exactly where the problem was the last time we were there because the line was full of sewage and our camera cannot see through sewage.  Either way, as you stated in your message the particular repair we did for you 4 years ago only had a 1 year warranty.  There were probably variables in your situation that led us to only give a 1 year warranty on the repair.  I don't think anyone can confidently say that workmanship was the cause of this issue even if it is in the same place as the prior repair.  Chances are there was nothing wrong with the workmanship.  IF the brand new PVC pipe is damaged in the same location the last one was, then there must be some major ground movement or pressure in that area of your home for some reason.  The new PVC pipe is extremely durable and rarely breaks off like this.  When it does it's not usually caused by faulty workmanship.  It's caused by ground movement which we cannot control.  Because we empathize with your situation we did offer to make this repair for you as a good faith gesture for only $1800.  A repair like this would normally cost around $4000 or more (depending on where the problem is located).  That offer still stands if you would like us to find the exact location of the problem at your home and repair it.  Even if it's not in a section of pipe that we worked on in the past.We hope you find this to be a fair offer considering there is no warranty left on the repair from 4 years ago.

Initial Business Response /* (1000, 8, 2015/01/19) */
This customer has since been taken care of. We do not believe we were in violation of any Revdex.com policy and that this complaint should be removed from our record. We sent a technician to the customers home and the issue was unrelated to any work...

that we previously completed.

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We installed a [redacted] furnace. During the install our technician did damage the a/c coil. We did replace the coil with a brand new one...

at no cost to the customer for depreciation. Yes, she was with out a/c for the evening and the technician returned the next morning and completed the a/c repair. We are a certified [redacted] dealer. [redacted] tells us what steps to take regarding repair/replacement under the manufacturer warranty. We have to complete the steps that [redacted] tech support tells us to complete before we can replace a unit under warranty. We have explained this to Mrs several times. We called Mrs on 9/2/2015 and explained we needed to send a tech out to complete tests on the unit that [redacted] is requiring us to complete before they will allow us to repair/replace a unit. Mrs has been very difficult to work with, she has declined getting scheduled since 9/2/2015, refusing service. We record all calls that come in and out of our office. Our customer service reps have spent hours upon hours on the phone with Mrs trying to schedule her. We are now at the point where it is not productive to spend time on the phone with Mrs for hours. We have no issues standing behind our work or our warranty. However, in order to do that we need to be able to schedule her.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called Perfect home services on a continuous basis. I have had 4 appointments to date and one scheduled for 9/16. So their statement about appointments is incorrect. I HAVE NEVER REFUSED SERVICE. I HAVE BEEN BEGGING FOR SOMEONE TO FIX IT. Two of the calls I made just recently ended with the customer service manager talking over me and not acknowledging the fact that we have had 4 technicians here each with a different story. I have had to take 3 different days off work of which I work from 7 am to 5 pm and have asked them to call me on my cell however they call the house instead. I was told by 2 different customer service girls who was very nice that their manager is very abrupt and it may be difficult to get resolution. Which of course she was right. The customer service manger in a round about way told be myself and my husband we were lairs and that the tech that came out last did not know what he was talking about. This has cost me 150.00 increase in my bill in 3 weeks time, still no resolution and now I have to take another day off work.I HAVE DOCUMENTATION OF EACH APPOINTMENT AND EACH PHONE CALL I HAVE MADE AND PAPERWORK FROM EACH TECHNICIAN THAT HAD BEEN HERE.
Final Consumer Response /* (4200, 26, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My expectations are that when I pay 4000.00 for a furnace I expect everything to work.
I DID NOT CALL AND SAY THE FURNACE WAS WORKING. THAT IS THE REASON I CALLED BECAUSE IT IS STILL RUNNING THE SAME WAY IT DID BEFORE THEY CAME OUT LAST, I ALSO STATED THAT THEY DID NOT CLOSE UP THE HOLE WHERE THE VENT GOES INTO THE FURNACE SO IT IS OPEN.
I had asked what the next move was going to be since it seems that we have done just about everything except replace it which is what should have been done to start with SINCE IN YOUR WORDS " IT IS UNDER WARRANTY" I dont think that under warranty means to keep coming out and replacing parts and, as your tech said " we will just have to see if it works or not"
Since this was Perfect home services that did this I would assume that Perfect home services would come out and fix the problem. You make is sound as if you are doing me a favor.

I will need someone to figure out how they are going to fix this as well as fill in the hole where the vent is.
So with that being said I am also to assume that I will need to take yet another day off work to accommodate.
So My expectations are that the air conditioner and furnace run like they should run as a new product.
Final Business Response /* (4000, 30, 2015/10/19) */
Mrs had a new furnace installed from us. We did not install her a/c. We did damage her coil during the install of the furnace and replaced the coil the next day. The furnace is working properly and has always worked properly. The issue she was having was the a/c unit was not working due to the new furnace being a bigger more energy efficient then the existing a/c unit. Mrs was requesting that we pull out the new furnace and replace it with a new unit. We explained that that would not work that she would have the same issue. There was not enough airflow in her unit which was the problem and not the actual furnace. We scheduled a tech to return and lift her coil higher above the furnace in order to increase the air flow. Mrs would not schedule with us for the repair for 3 weeks. Every time we contacted her to schedule she said she had patients and could not be home and would call us back when she had a date and time available. When management spoke to Mrs after 3 weeks of attempted scheduling Mrs was very upset and using inappropriate language. Management explained to Mrs that we can no longer allow our customers to treat our employees that way and that she needed to schedule an appointment with management only for repair. Mrs kept saying she wanted a new furnace and that she had a warranty. Management tried to explain to Mrs that the actual furnace was not the issue that it was an airflow issue and Mrs agreed to allow a tech to come to the home to make the required repairs. The tech made the repairs and the unit has been functioning appropriately ever since. We never like to leave our customers unhappy however, sometimes no matter how hard we try we can not satisfy everyone.

Respectfully,
[redacted]
Human Resource, Service Manager
Perfect Home Services
Cell: (XXX) XXX-XXXX
[redacted]@gmail.com
www.perfecthomeservice.com

Initial Business Response /* (1000, 5, 2015/01/08) */
We apologize that you feel as if we did not provide you with a correct diagnosis of your 20 year old system. We sent a technician to your home on 11/4/14 for a thermostat that only reaches 64 degrees per your words. Our technician did highly...

recommend replacement of your 20 year old system due to the system having several issues. You believed that due to the fact that you only use the system 2 months a year, the system is only technically a few years old. As you stated in your complaint. Your first issue was the 20 year old mercury thermostat that was in your home was no longer functioning. When our technician replaced the thermostat the system started to work. Our technician again stressed that your 20 year old system needed further repair. You again refused anymore services at that time. We sent a technician out to your home a second time on 11/13/14 as a warranty call for your thermostat. The technician explained that there was nothing wrong with the thermostat that we installed and again advised you that your system needed further work which you again refused. You called in for a warranty call again on 11/14/15 and requested to speak with the Service Manager, [redacted] explained to you that your issue was not the thermostat. She explained to you that your 20 year old system needed further work and asked if the technician explained that on site. You told [redacted] that the technician did explain all of that to you and even recommended replacement however, you felt as if your system was only a few years old due to you only using the system for 2 months out of the year, as you stated in your complaint. You refused any further service or repair. You were insistent that the issue was the thermostat we installed. [redacted] than explained to you that we could not keep sending technicians to your home for warranty when the system is not working due to an unrelated issue when you were refusing further service. She offered for you to contact another company for a second opinion and if it was in fact the thermostat she would reimburse you for the other companies charges. We record all of our calls and that was the last time you called in for service. Again, we would be willing to reimburse you for any charges from another company if they had to come and repair our work.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The RESPONSE is totally ridiculous and unacceptable.
The OLD THERMOSTAT was NOT the PROBLEM; it was replaced incorrectly and misdiagnosed as the heating problem. Heating problem was not DUE TO THERMOSTAT. $420.88 charged for services for replacing a $70.00 thermostat is a rip off.
You are still banging on the 20 year old unit, which is repaired, running and functioning correctly with a $35.00 Thermostat (as you disposed off my old thermostat, which was functioning as it should be).
I would like to return your high cost hemostat which was installed improperly with a return authorization.
The first-time diagnosis was completely wrong, as the second one.
You are in the business of ripping off people with unnecessary replacements and expensive unwarranted repairs.
A credit is needed upon receiving the thermostat you installed.

Final Business Response /* (4000, 9, 2015/01/12) */
I apologize that you have a price complaint. As with any business we structure our prices to what we believe is a fair price in order to conduct business. If we charged customers the cost of parts only we would not be able to run a successful business with certified technicians. As you stated your furnace is now repaired and working. We are glad that you found a company that fits more with in your budget. We will continue to stand behind the warranty on the thermostat that we installed. If you have an issue with the thermostat please feel free to contact us.

Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We apologize we were unable to service your unit. Our technicians our not specialists with regards to heat pumps and did the best...

they could to accommodate you. Though we do not like to loose customers we feel it would be in your best interest to find a contractor that does specialize in heat pumps to service your manufacture warranty item. The warranty as stated above is with [redacted]. You can contact [redacted] for a list of vendors that do specialize in heat pumps.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposition from Perfect Air Service. According to [redacted] it is recommended to go through [redacted] Comfort Specialist' in local area, which is Perfect Air Service. It is easier for Perfect Air, who is authorized dealer of [redacted], to get the technical support for my heat/AC unit. It is also [redacted] recommendation for homeowners to perform unit repairs through their local authorized dealership.
Furthermore, as quoted in the advertisement on Perfect Air's website, "Perfect Air is proud to offer our industry leading, all inclusive 10 Year Parts and Labor warranty on all new heating & air conditioning systems we install. Buy a new system from us and rest assured you won't pay a single penny for any repairs for 10 years!" As the installer of my heating unit, I want the Perfect Air Service to honor their word by fixing the unit entirely, and not false-advertise to their customers.
Moreover, according to Perfect Air's website, they also offer warranty on repair as I quote: "Perfect Air also offers the industry leading 3 Year Parts and Labor warranty on all repairs that we make. If we make a repair, we guarantee it for 3 years." Since the repairs did not last a week, I want the Perfect Air to honor their guarantee. In addition, the work order form, which is the form that customer signs after work are completed, clearly indicates that all repair parts have 1-year parts and labor warranty. Since the parts replaced by Perfect Air failed within the 1-year warranty period, it is Perfect Air's responsibility to accommodate the repair failures not through another contractor.
As their technicians are not specialized to fix my heating unit as stated above by Perfect Air representative, even though they are the installer of my unit, I demand the following from Perfect Air:
Replace my entire heating/AC unit as whole to the current updated model
Fix or replace my home humidifier and air filtration system, which is currently not working due to bad wiring resulted from all the repair failures
Refund my money that I paid for all the repair services, which includes the broken thermostat, outdoor sensor, and other heating unit components replaced by Perfect Air technician during their visits. The amount is about $549.06.
If the Perfect Air cannot fix or replace my heat/AC unit entirely, I want the Perfect Air to be responsible for the following:
Pay the repair fees of fixing my entire unit through another contractor
Refund the money for all the broken parts, which includes the broken thermostat, outdoor sensor and other heating system components, caused by the bad wiring done by Perfect Home Services as mentioned in complaint, which is about $549.06.
Finally, I want fair compensation at $5000.00 for undergoing emotional stress, high water/electric bills during the month of the repair failures, loss of my work hours, which are all resulted from the poor repair service performed by Perfect Air Service
If the above demands are not accepted by Perfect Air, further actions will be taken through consumer rights for false-advertising and not honoring the guarantee/warranty. I hope the Perfect Air stay true to their words.
Final Business Response /* (4000, 16, 2015/02/05) */
We apologize for the inconvenience. We do not hold [redacted] warranty on the products. We are not a [redacted] manufacturer, we are a [redacted] dealer. We do not feel comfortable sending a technician to your home that is not experienced with heat pumps. If you contact [redacted] directly they will be able to recommend a service company that specializes in your [redacted] unit. Again, we apologize for the inconvenience.

Complaint: [redacted]
I am rejecting this response because: what it comes down to is what the Perfect Home Services warranty states, very clearly: "other than the cost of your VIP membership, there will be no additional expenses to you-for as long as you own your furnace. There is no small print, no hidden charges for parts, labor or travel time." I don't feel Perfect Home Services upheld their warranty as the warranty clearly states "no hidden charges" in the Lifetime Guarantee. In addition, I had a certified electrician out as suggested by Perfect Home Services who states there is absolutely no external reason for the control board to have gone out. "No surges, house is grounded appropriately and logically, it doesn't make sense that a "power surge" caused the issue because no other appliances were affected. It was suggested by the electric that it is most like a bad transformer in the heater. I will be contacting the [redacted] Distributor to clarify THEIR warranty on parts. When I stated my warranty on the phone with both [redacted] and Perfect Home Services, [redacted] should have honored it, fixed my heater and they should have dealt with [redacted] in the cost of opening the warehouse on the weekend. As a customer in good standing, it should not be expected for me to pay for something that I am CLEARLY under warranty for. There is no gray in this area. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We apologize for charging your credit card when services were rendered. We always run credit cards as soon as service is completed....

We did issue you a refund for the minor blockage. The finance department issues refund checks on the 15th of every Month. Your refund should be in your mail box any day. Should you have any questions please feel free to contact us.

Initial Business Response /* (1000, 6, 2015/10/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We completed the work that the customer paid for. We stand behind our diagnosis. This is a pricing issue. If we did not believe the...

work was necessary we would gladly refund the customer and terminate the employee. However, in this instance that is not the case. We are always sad to loose a customer and apologize we were unable to build a lasting relationship.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Prefect Home Services were called out to do a simple A/C charge, the out come was to pay about $2200 or buy a new A/C for $4000. They kept uping the charges. Had another company come out for another opinion and there was nothing wrong except to put 3lbs R22 in which only cost $215. I would not and I mean not recommend this company
Final Consumer Response /* (3000, 10, 2015/10/14) */
I'm sorry but Perfect Home Services response of it's a price issue, are you serious, you outright charged for things not the problem, plus tried to get me to purchase a new A/C, I have receipts from both companies to prove it. Very Bad Business and oh that's right you said you'd fire a worker if you felt he misled a customer, oh ya your a family owed business I forgot
Final Business Response /* (4000, 12, 2015/10/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Mrs was offered a leak search and repair and declined the service. If we misdiagnosed the unit for having a leak then the second company would not have needed to add more freon. Mrs is filling a complaint stating we scammed her due to our price vs. another company price. We are a flat rate company and charge accordingly due to the cost of our business. Again, we hate to loose a customer however, we did diagnose the unit accurately based on the fact that the second company also needed to add freon due to a leak in the system.

I have been informed that our customer service department has already resolved this concern.  I have been told that this was just a misunderstanding and the customer is happy.

Dear Sir, We record all phone calls that come into our call center. You contacted the call center regarding a refund. The call center does not handle refunds. Our finance department issues refunds on the 15th of every month. I understand that you were not satisfied with services that were provided to you however, we respectfully request that you refrain from contacting our call center due to the nature of your words and tone of voice used during these calls. Your check for the $49 was mailed to your home address we have on file and we wish you the best in finding a contractor who works within your means.

Complaint: [redacted]
I am rejecting this response because: The message says that they would give me a refund, and that would be OK with me to resolve this dispute.  However, it doesn't appear that they have an intention of making a refund since nobody has reached out to me or indicated that a refund is being sent.  I did call the business and they didn't seem to know anything about a refund and indicated they they'd "look into it".  It seems strange that I would have to seek out the correct person in their organization to get this dealt with, as opposed to their contacting me.  In any event, I cannot accept the response until I get some sense of comfort that a refund would actually be made.
Sincerely,
[redacted]