Slyfox Threads, LLC

Initial Business Response / [redacted] (1000, 6, 2016/02/02) */ Hi ***, Sorry for your frustrations I was able to look into your order for youYour order has already been shipped and delivered I have delivery confirmation: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Your item was delivered in or at the mailbox at 11:am on January 25, in [redacted] For the trouble and extended wait you may use this coupon code: 20percentoff for your next purchase to get 20% Off We do offer support day's a weekPlease feel free to reach out to us at: [redacted] @slyfoxthreads.com if you have any further questions

Initial Business Response /* (1000, 5, 2016/06/14) */
I have no emails from themThe customer order has been shipped and will be delivered Thursday the 16thWe use a great customer service email system called: HelpScout that keeps records and track of all emails and messages sent to us from
customersOur system automatically generates email notifications to customers upon purchaseSometimes, emails end up a in junk box
tracking number : XXXXXXXXXXXXXXXXXXXXXX

Initial Business Response /* (1000, 8, 2016/08/01) */
We have contacted the customer directly 8/1/via email and will be happy to refund her for items not received
Initial Consumer Rebuttal /* (2000, 10, 2016/08/02) */
(The consumer indicated he/she ACCEPTED the response from the
business.)

Initial Business Response /* (1000, 6, 2016/02/02) */
Hi [redacted],
Sorry for your frustrations.
I was able to look into your order for you. Your order has already been shipped and delivered.
I have delivery confirmation:...

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ /> Your item was delivered in or at the mailbox at 11:32 am on January 25, 2016 in [redacted].
For the trouble and extended wait you may use this coupon code: 20percentoff for your next purchase to get 20% Off.
We do offer support 5 day's a week. Please feel free to reach out to us at: [redacted]@slyfoxthreads.com if you have any further questions.

I have gotten in touch with the customer and have resolved the issue.