Smail Automotive Group

July 17, 2017Revdex.com [redacted] Complaint ID [redacted] ; [redacted] Dear Ms [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her Ford Tarus, and have investigated the facts.The repairs mentioned involved removing the back seat to get access to the fuel tankWhen the sending unit was removed, some of the fuel was on the metal outside of the fuel tank, but was not on the interior of the carIt is common to have a fuel smell inside the car for a day or so due to nature of the repair and how the repairs are performed.The customer was called on July 14th at 3:30pm and at that time everything was good with car.If there are any other questions or issues, please do not hesitate to contact us.Sincerely,Mark [redacted] S [redacted] General Manager BUD SMAIL FORD

July 17, 2017Revdex.com [redacted]Complaint ID [redacted] [redacted]Dear Ms. [redacted]We are in receipt of the complaint filed by Ms. [redacted] regarding her 2016 Ford Tarus, and have investigated the facts.The repairs mentioned...

involved removing the back seat to get access to the fuel tank. When the sending unit was removed, some of the fuel was on the metal outside of the fuel tank, but was not on the interior of the car. It is common to have a fuel smell inside the car for a day or so due to nature of the repair and how the repairs are performed.The customer was called on July 14th at 3:30pm and at that time everything was good with car.If there are any other questions or issues, please do not hesitate to contact us.Sincerely,Mark * S[redacted] General Manager BUD SMAIL FORD