Small Engine Clinic Inc

7/Employee talked with customer and offered auto detailing/clean up optionsCustomer agreed to discuss options further when hewould pick up his lawnmower on 7/13.7/received Revdex.com notice7/ Customer came in to pick up his lawnmower as previously discussed on 7/Employee spoke
with customer and he seemed happy with options presented for issue resolutionA mutual agreement was made for resolution that included auto detailing or carpet replacement as necessary if cleaning was unsuccessfulCustomer was given information to contact a local mobile auto detail service for cleaning, that Small Engine Clinic will pay forCustomer showed employee a written 'worst case scenario' estimate ($noted as disputed price) if carpet needed to be replaced at dealershipBoth parties parted on good terms with a handshake and mutual agreement for resolution to the issue at hand

The customer is correct that her husband was able start the equipment easilyEmbarrassing on our end, but it happenedAfter we had made several attempts to start the pressure washer, I called the customer because he had originally stated it ran fine and was not part of the requested repair
Her statement that we did not use the choke is an unfounded assumption We have a minimum labor charge of $for 3/hour for this type of equipmentIn testing it we saw that the fitting was leaking a lot of water and the pump lost pressure at high speedInstalling the fitting correctly stopped the water leak and kept the pump from pulling air at high speed. After re-testing the equipment all appeared to be working correctlyNo more pressure drop was notedThe mechanic is the one that determined the fitting was on backwards and leaking She was quite angry when she calledShe did not accept that I asked her to bring the equipment back for us to recheck it, at the beginning of the conversationShe continued to make statements that were untrue and would not let me explain otherwiseExample, I did not say it was "probably" her gun and her water pressureI did say it was possible there is a problem with hers since it ran fine with our gun and hoseI also gave her directions for a simple test to check for a problem with the gun by removing it and running the pumpDoing this simple test would help eliminate the gun as a problem

The customer is correct that her husband was able start the equipment easily. Embarrassing on our end, but it happened. After we had made several attempts to start the pressure washer, I called the customer because he had originally stated it ran fine and was not part of the requested repair....

Her statement that we did not use the choke is an unfounded assumption.   We have a minimum labor charge of $66 for 3/4 hour for this type of equipment. In testing it we saw that the fitting was leaking a lot of water and the pump lost pressure at high speed. Installing the fitting correctly stopped the water leak and kept the pump from pulling air at high speed. After re-testing the equipment all appeared to be working correctly. No more pressure drop was noted. The mechanic is the one that determined the fitting was on backwards and leaking.   She was quite angry when she called. She did not accept that I asked her to bring the equipment back for us to recheck it, at the beginning of the conversation. She continued to make statements that were untrue and would not let me explain otherwise. Example, I did not say it was "probably" her gun and her water pressure. I did say it was possible there is a problem with hers since it ran fine with our gun and hose. I also gave her directions for a simple test to check for a problem with the gun by removing it and running the pump. Doing this simple test would help eliminate the gun as a problem.