in response to id# [redacted]. Mr. [redacted] was informed that our service was on a two to three week backlog when he brought his mower in for repair. He said that was fine, it was late in the year and timing wasn't an issue. Upon inspection of his mower, we found damage to both the engine and the...
equipment itself. We placed a call to Husqvarna dealer, tech services and were instructed to send the pictures and more information concerning Mr. [redacted] mower. Once photos were sent to Husqvarna all we can do is wait for their decision, which toke almost an entire week. The damage to the mower was unusual and not something I or husqvarna had seen in the past. We received a response from Husqvarna asking if the machine were damaged underneath in any way, that could have been customer error (i.e. damage from contact from striking an object or customer maintenance done incorrectly). Mr [redacted] did contact us inquiring about his mower, I was personally with another customer and Mr [redacted] was adamant about discussing this issue. I informed him of the damage to the underside of the mower, at which time he accused me of doing the damage to his machine. I am guilty of not keeping Mr [redacted] informed regularly. I did become defensive with Mr [redacted], rightfully, after he accused me of damaging his mower. the extended time between correspondence was due to the wait time between emails, phone calls between Husqvarna and myself. I informed Mr [redacted] that I would contact him as soon as I got a response from the manufacturer. He agreed, then I received this letter from the Revdex.com. I have since contacted Mr [redacted] and ask him to come pick up his un-repaired mower, and have gotten no response from him. We are no longer interested in repairing his machine.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
in response to id# [redacted]. Mr. [redacted] was informed that our service was on a two to three week backlog when he brought his mower in for repair. He said that was fine, it was late in the year and timing wasn't an issue. Upon inspection of his mower, we found damage to both the engine and the...
equipment itself. We placed a call to Husqvarna dealer, tech services and were instructed to send the pictures and more information concerning Mr. [redacted] mower. Once photos were sent to Husqvarna all we can do is wait for their decision, which toke almost an entire week. The damage to the mower was unusual and not something I or husqvarna had seen in the past. We received a response from Husqvarna asking if the machine were damaged underneath in any way, that could have been customer error (i.e. damage from contact from striking an object or customer maintenance done incorrectly). Mr [redacted] did contact us inquiring about his mower, I was personally with another customer and Mr [redacted] was adamant about discussing this issue. I informed him of the damage to the underside of the mower, at which time he accused me of doing the damage to his machine. I am guilty of not keeping Mr [redacted] informed regularly. I did become defensive with Mr [redacted], rightfully, after he accused me of damaging his mower. the extended time between correspondence was due to the wait time between emails, phone calls between Husqvarna and myself. I informed Mr [redacted] that I would contact him as soon as I got a response from the manufacturer. He agreed, then I received this letter from the Revdex.com. I have since contacted Mr [redacted] and ask him to come pick up his un-repaired mower, and have gotten no response from him. We are no longer interested in repairing his machine.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]