This was a terrible choice for my moving needsThe movers were scheduled were due to arrive between 9-am on August and they were supposed to call when en routeShortly after 10, when they should have already arrived, I called the office and was told they were sent to their afternoon move by accident and were rerouted
I explained to my relocation consultant previously that I would pack as much as I could prior to the move but that I may need help when the movers arrived if I didn't get to pack everythingI was told not to worry, as they are a full service moving company and would have boxes/supplies on the truck if neededThis was a surprise when the movers showed up as I did not have everything packed and they had no suppliesThey then moved half my stuff and did not try to find any kind of solution
Finally, the move took hours because the team was careless and lazy, I saw them drop countless boxes and damage furniture, unapologeticallyThe foreman, Victor, spent his time complaining about being hungry and not being able to afford lunch on his salaryI'm not sure if this was an attack on his employer or trying to get me to leave a tip, but it was highly unprofessional either wayThe driver was decent but kept wanting to talk - when I am paying by the hour, I expect them to work and not socializeSo hours and $later, I still had to rent a Uhaul the next day and complete the move myselfWhen I emailed the relocation consultant, he just said that they called me to report the movers would be late (which isn't true - I called them after they should have arrived), said it took hours because of parking and elevator issues (this is partially true but he would not admit that the drivers wasted time socializing and complaining), and lastly, he said he didn't have it in his notes that I would need help packing (I spoke to him about one week before the move and I addressed it and he said it wouldn't be a problem (I don't care what his notes said because they were not accurate.)
I will never do business with this company again and would urge everyone to find someone elseI have moved times in years and this was by far the worst experience I have ever had
Lost items, Damaged Items & Harassment by movers
On the date of the move one of the movers kept making references to my appearance Stating I should be a model or on TV I felt very uncomfortable and this was unwanted harassment by men I hired to move for me Also during the move they broke items which were wrapped and labeled fragile The constantly dropped boxes and roughly used their dolly's scraping up floors in both of my homes We also have missing boxes and items from the move
I was so impressed with the speed and efficiency of my move today with Small World Moving Tommy and Ethan were wonderful! They were both extremely quick and careful, and that is an usual combination! Be sure to ask for them!
This was a terrible choice for my moving needsThe movers were scheduled were due to arrive between 9-am on August and they were supposed to call when en routeShortly after 10, when they should have already arrived, I called the office and was told they were sent to their afternoon move by accident and were rerouted
I explained to my relocation consultant previously that I would pack as much as I could prior to the move but that I may need help when the movers arrived if I didn't get to pack everythingI was told not to worry, as they are a full service moving company and would have boxes/supplies on the truck if neededThis was a surprise when the movers showed up as I did not have everything packed and they had no suppliesThey then moved half my stuff and did not try to find any kind of solution
Finally, the move took hours because the team was careless and lazy, I saw them drop countless boxes and damage furniture, unapologeticallyThe foreman, Victor, spent his time complaining about being hungry and not being able to afford lunch on his salaryI'm not sure if this was an attack on his employer or trying to get me to leave a tip, but it was highly unprofessional either wayThe driver was decent but kept wanting to talk - when I am paying by the hour, I expect them to work and not socializeSo hours and $later, I still had to rent a Uhaul the next day and complete the move myselfWhen I emailed the relocation consultant, he just said that they called me to report the movers would be late (which isn't true - I called them after they should have arrived), said it took hours because of parking and elevator issues (this is partially true but he would not admit that the drivers wasted time socializing and complaining), and lastly, he said he didn't have it in his notes that I would need help packing (I spoke to him about one week before the move and I addressed it and he said it wouldn't be a problem (I don't care what his notes said because they were not accurate.)
I will never do business with this company again and would urge everyone to find someone elseI have moved times in years and this was by far the worst experience I have ever had
Lost items, Damaged Items & Harassment by movers
On the date of the move one of the movers kept making references to my appearance Stating I should be a model or on TV I felt very uncomfortable and this was unwanted harassment by men I hired to move for me Also during the move they broke items which were wrapped and labeled fragile The constantly dropped boxes and roughly used their dolly's scraping up floors in both of my homes We also have missing boxes and items from the move
I was so impressed with the speed and efficiency of my move today with Small World Moving Tommy and Ethan were wonderful! They were both extremely quick and careful, and that is an usual combination! Be sure to ask for them!