Smart Automotive Services

Sent: Wednesday, April 01, 12:PMTo: drteamSubject: CASE #*** I am responding to a letter that I had received
for my business. First of all, this was not filed by my customerHer daughter that lives in *** filed this without her mothers consent. This *** lady ( which im assuming is Mrs***'s daughter ), I have never spoke with, nor have ever spoke with her. Second, before anyone puts things on my name, please do your research. Long story short, Mrs*** has been a customer of ours for several years now. Yes the woman is in her 80's but can conduct business. Mrs*** has a *** *** ** that is poor shape all aroundShe will tell you this herself. She had issues with the car that was expensive to repairWe stayed in contact with her every step of the way to make sure that she was aware of the situation that her poor car was in. We did NOT do anything without talking with Mrs*** and received approval before doing so. If you should have any further questions, feel free to contact me at *** S*** Automotive ServicesSincerely, Danielle S***