Smart Buy Auto Sales

On the day of August 31, my car was repoed by Smart Buy Auto Sales that was financed through Mid-Atlantic FinanceI had an agreement with Mid-Atlantic due to the fact that I was only able to pay $out of $for my July car noteMid-Atlantic told me that I can wave my $and add it to my August payment making it a total of $390.00, also stating that its a promise to pay on August 25, I made a payment of $on August 25, but the amount did not get taken out until August 28, On the day of August 31, my car was repoed by Smart Buy Auto Sales and when I called them to see why they were taking my car, ** answered the phone stating that I needed to call Mid-AtlanticI then called Mid-Atlantic spoke with ext# and was told that they received a call from Smart Buy Auto Sale on August 28, stating to buy the car backMid-Atlantic also told me that Smart Buy Auto Sale sent them a check on August 30, This is all happening outside of m

I purchased a car from this dealership for $4,500, the vehicle did not make it to my house; which is minutes awaythey did not sign their part of the purchase contracti have tried to reason with them to ask for a full refund, but they would not speak to methe tittle of the car was notarized without my presenceThey also tried to make me sign a blank document in other to receive a tittle that was notarized without my presence

Smart Buy Auto Sales is so unprofessional I recommend no one buy from themThey repo my car and I finance my car through a bank they pick up my car and gave me the run around about my car being repo they never reported it to the Sheriff officeI went days without a carI had put down and than they want me to pay $more for the down payment and pay for the repo feesThey stop answering the phoneAnd they said they didn't know the company that repo the car it was just unprofessionalRandy and DJ didnt want to except my payment they seem if they wanted to keep the car kept ignoring my callCausing me to miss work

Smart Buy Auto is not a very smart choice to purchase a car fromThey lie about the financing, they put you in cars that will break down within weeks of putting you into it and they title will never comeThey don't give you temporary tags and you can never get a tag, because they never produce a title

Initial Business Response /* (1000, 8, 2015/03/18) */
[redacted]
On Feb 12/14 this customer originally booked a package of 2 cottage nights plus spa services for the nights of Feb 25 and 26, 2014. Our policy is...

to charge 50% on booking, with 50% on check-in, by credit card. The customer requested that we accept e-mail transfer for the full amount on booking. This was accommodated.
The customer called later that week to request a date change to Feb 26 and 27, 2014. This was also accommodated.
On Feb 21, 2014 an email confirmation was sent to the customer confirming booking details, noting payment in full, and reiterating policies (also provided on our website):
Cancellations less than 30 days before check-in will be refunded as above PROVIDING THE PROPERTY CAN BE RE-BOOKED. Every effort will be made to do this on your behalf. If it cannot be re-booked, full amount is payable.
On Feb 26, 2014, THE DAY OF THE RESERVATION, the customer called to advise us that he was unable to keep the reservation. Although we were not able to re-book the cottage or spa service, we agreed to allow the customer to reschedule the cottage and spa service without penalty.
On Feb 21, 2015, the customer requested a full refund because he had been unable to reschedule.
We reminded the customer of our policies, the fact that we had already offered a reschedule, and unfortunately we would not be able to provide a refund.
We feel we have gone above and beyond for this customer only to be met with threats of 'taking this matter further'.
Initial Consumer Rebuttal /* (3000, 10, 2015/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unreasonable to keep 100% if any of my money.
I am entitled to write a review and I guess that's what needs to be done to warn others. [redacted]