Smart Carpet

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This customer ordered carpets from SMART Carpet and Flooring on June 4, There was no down payment on these orders as they were financed through our finance company [redacted] of these carpets were installed on October 18th of As there was an additional carpet installation pending we did not run teh financing on the one carpet installed at that timeWe then attempted to contact the customer to schedule the remaining install on 10/23/12, 11/24/12, 11/28/12, 1/2/13, 2/1/13, 2/27/13, 3/20/13, 4/29/13, 6/13/& 8/21/to no avail On September 13th we were informed by the carpet mill that carpet had to be returned if we were going to get a return creditAs we had no luck getting an answer from the customer we returned the remaining carpeting and canceled the outstanding orderWe then ran the financing on the carpet that been installed for nearly a year The customer disputed this charge with the finance company who then asked us for documentation of the installation with the customer's signature which we provided to them on 12/5/ There was no refund due to the customer as we had no deposit pending as the orders were 100% financed We were charged a re-stocking fee by the carpet mill that we DID NOT not pass on to the customerThe customer refers to invoice # [redacted] in his complaint but no such invoice appears in our systemRecently the customer has decided that he wants to proceed with te installation of the carpet nearly two years after the original order was placedIt was explained to the customer that this was no longer possibleDue to previous issues with [redacted] we notified him we no longer wished to enter into any further contracts with him [redacted] has no orders pending with us nor do we have any deposit money on file for him He refers to a flooring installation at his business that is a separate matter While he claims we "totally screwed up" the install this is in fact not the case For some reason, only [redacted] knows the answer to, the cove base moldings at his school are repeatedly being pulled off the walls We have gone out to repair and/or replace them numerous timesWe cannot be responsible in perpetuity for damages done to the moldings and informed [redacted] any further repairs or replacements would have to be on a billed basis Despite what [redacted] claims these ARE NOT installation warranty issues but locally caused damages to the molding whic we have fixed or repaired numerous times At this point in time we have determined that there is no attempt at [redacted] ***'s school to stop these damages from re-occurring and we have been more than generous in our repair/replacement processWe simply cannot afford to conduct any further business with [redacted] and would prefer he take his business elsewhere

The results from the independent inspector usually take to weeks to receive back The inspection was only conducted on 7/We will follow up with the customer as soon as we receive the results from the inspectionthere is nothing to reject as the results are not in yet