Smart Choice Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear ***, Thank you for taking time to contact us to explain the issues that have occurred recentlyWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied vendorDue to recent changes in [redacted] ' online application our payable team could not see your open requests for paymentYour account was marked as paid on our client sideAfter your email, we contacted [redacted] and were able to process this transactionYour balance should be paid in fullSorry for the inconveniencePlease direct your future concerns to [redacted]

Dear [redacted], Thank you for taking time to contact us to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are...

anxious to retain you as a satisfied vendor. Due to recent changes in [redacted]' online application our payable team could not see your open requests for payment. Your account was marked as paid on our client side. After your email, we contacted [redacted] and were able to process this transaction. Your balance should be paid in full. Sorry for the inconvenience. Please direct your future concerns to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], Thank you for taking time to contact us to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied vendor. Due to recent changes in [redacted]' online application our payable team...

could not see your open requests for payment. Your account was marked as paid on our client side. After your email, we contacted [redacted] and were able to process this transaction. Your balance should be paid in full. Sorry for the inconvenience. Please direct your future concerns to [redacted]

Review: Scope of work was for a simple phone replacement which was completed successfully on September [redacted] 2014. The phones were tested and working when I left also verified by the store manager and SmartChoice support. I was called to return to the store after I departed because the phone system went down. I returned and then spent an additional 4 hours with support trying to learn how these phones worked with the users manual. Support did not know what he was doing and I ended up figuring it out myself and resolving the issue. A spend limit increase was sent to the company for the second visit and out of scope troubleshooting. It's been a few months now and billing will not answer my call, return any messages or speak to me about this unresolved work order.Desired Settlement: Work with me to settle this invoice and close out [redacted] work order #[redacted] - Replacing Phone.

Business

Response:

Dear [redacted], Thank you for taking time to contact us to explain the issues that have occurred recently. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied vendor. Due to recent changes in [redacted]' online application our payable team could not see your open requests for payment. Your account was marked as paid on our client side. After your email, we contacted [redacted] and were able to process this transaction. Your balance should be paid in full. Sorry for the inconvenience. Please direct your future concerns to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,