Again, Iam sorry the customer feels this wayBut unfortunately he is the one that is wrongYou can check with as many shops you feel necessary but we did the brake job rightYou don't have to resurface the rotors because it's a fleet vehicleIn fact most shops don't But we did do it for him at no costAt this point we would still be willing to pay for the grill that he states we brokeAnd hopefully we can all move on from thisWe take great pride in our work and taking care of our customers
Complaint: ***
I am rejecting this response because:they resurfaced the rotors because I had to bring the truck back to them for them to do the job right on the second time ...at the time this happened I was treated like st and they denied the damaged grill and the comment about "it's a fleet vehicle "...since when just because it's a fleet vehicle mean that you don't have to do the necessary service ?..we are talking no about brakes!..people's lives!..I made the mistake by coming to this shop..I will be posting the comment on the internet so people can view "point S" statement on there viewpoint of how service needs to be conducted..they should just give me our money back ..the suburban we own they put new "rancho" shocks on it and they are broken up front and found a missing bolt that holds the rear shocks on..another waste of $..I will never go back to them because of how we were treated and how they are handling us now
Sincerely,
*** ***
Complaint: [redacted]I am rejecting this response because:Jason m[redacted]'s statement is wrong,I called them to tell them the brakes still make noise ,the service writer told me that they didn't resurface the rotors because the truck only has 39k on it and it wasn't necessary,I told them it is mandatory to do so on a fleet vehicle,it's brakes!!,he said bring it in and I did,they resurfaced the rotors,by sending them out to national auto parts in sumner,when I picked up the truck,dan the service writer said "the noise is gone",and I replied "what about my grill" he said " I will have to talk to Jason the owner", weeks went by and I called again,and dan said that Jason is unavailable to talk because he has had a family loss,in which I understood the circumstance.Two more weeks go by and I attempted to contact Jason again,and he answered the phone and I finally told him what has happened,and expressed I paid full price for a complete brake job and the job was not done correct,and in the process my grill was cracked because of negligence,and he said he would look in to it,and if getting a new grill to keep me happy is what has to be done then he would do so,I said thank you I would like that.He also said that he was gonna call ford to see about putting a better pad on the brakes,because the noise was still there,and I said thank you,he was gonna call me in a few days...three weeks later I called and he answered and I said did you forget me?,he said "who is this",I said "[redacted],white truck"," oh I never heard back from ford", I said "ok what about my grill?, did you order it?,he said," I am waiting to get a price from ford",I told him "it's $485.00 from scarf ford" he said "well I can get it cheaper probably", and said he would call me when he has an answer,....never heard back from him,I called back in two weeks and told "Tyler","tell Jason I said I am filling a Revdex.com complaint,and if I don't hear from him ,I will get legal action,I have been patient enough and now am retaining an attorney in a few weeks to get this resolved-[redacted].Sincerely,[redacted]
I am very sorry this customer feels this way. We as a retail business always want the customer to be happy and feel like they are treated well. Regarding brake job, there are several different ways to complete that brake job without resurfacing the ROTORS. This customer did indeed call back...
about the noise. At that time we asked him to come back in so we could take another look at it. We took the rotors off and because of the size we sent them out to another shop and had them resurfaced, at no additional charge to the customer. I personally told the customer that if within 500 to 1000 miles the noise didn't go away to let me know and I would try and find another brake pad to take care of the noise.. He also told me that we had cracked the grill. I asked him to let me talk with my employees to see what they said. Also we worked on his truck in a bay that nothing was in front of the truck were we would have plenty of room when lifting the cab. My employees were certain that nothing was in front of it and that there was no way of damaging the grill. The customer called me back still very upset and raising his voice with me.. I told him that if he felt that strongly that we damaged his grill then to purchase a new one and bring me the receipt and I would reimburse him.. I had not heard from him in anyway until I got this email.. In no way have avoided or tried not to work with him.. We went above and beyond in every way we could to keep him satisfied and treated fairly. Our goal as a small business is to treat our customers fairly as how we would want to be treated. I did not want him dissatisfied and made several attempts to address his complaints and resolve them.
Thank you,
Jason M[redacted]
Owner/Operator
Again, Iam sorry the customer feels this wayBut unfortunately he is the one that is wrongYou can check with as many shops you feel necessary but we did the brake job rightYou don't have to resurface the rotors because it's a fleet vehicleIn fact most shops don't But we did do it for him at no costAt this point we would still be willing to pay for the grill that he states we brokeAnd hopefully we can all move on from thisWe take great pride in our work and taking care of our customers
Complaint: ***
t and they denied the damaged grill and the comment about "it's a fleet vehicle "...since when just because it's a fleet vehicle mean that you don't have to do the necessary service ?..we are talking no about brakes!..people's lives!..I made the mistake by coming to this shop..I will be posting the comment on the internet so people can view "point S" statement on there viewpoint of how service needs to be conducted..they should just give me our money back ..the suburban we own they put new "rancho" shocks on it and they are broken up front and found a missing bolt that holds the rear shocks on..another waste of $..I will never go back to them because of how we were treated and how they are handling us now
I am rejecting this response because:they resurfaced the rotors because I had to bring the truck back to them for them to do the job right on the second time ...at the time this happened I was treated like s
Sincerely,
*** ***
Complaint: [redacted]I am rejecting this response because:Jason m[redacted]'s statement is wrong,I called them to tell them the brakes still make noise ,the service writer told me that they didn't resurface the rotors because the truck only has 39k on it and it wasn't necessary,I told them it is mandatory to do so on a fleet vehicle,it's brakes!!,he said bring it in and I did,they resurfaced the rotors,by sending them out to national auto parts in sumner,when I picked up the truck,dan the service writer said "the noise is gone",and I replied "what about my grill" he said " I will have to talk to Jason the owner", weeks went by and I called again,and dan said that Jason is unavailable to talk because he has had a family loss,in which I understood the circumstance.Two more weeks go by and I attempted to contact Jason again,and he answered the phone and I finally told him what has happened,and expressed I paid full price for a complete brake job and the job was not done correct,and in the process my grill was cracked because of negligence,and he said he would look in to it,and if getting a new grill to keep me happy is what has to be done then he would do so,I said thank you I would like that.He also said that he was gonna call ford to see about putting a better pad on the brakes,because the noise was still there,and I said thank you,he was gonna call me in a few days...three weeks later I called and he answered and I said did you forget me?,he said "who is this",I said "[redacted],white truck"," oh I never heard back from ford", I said "ok what about my grill?, did you order it?,he said," I am waiting to get a price from ford",I told him "it's $485.00 from scarf ford" he said "well I can get it cheaper probably", and said he would call me when he has an answer,....never heard back from him,I called back in two weeks and told "Tyler","tell Jason I said I am filling a Revdex.com complaint,and if I don't hear from him ,I will get legal action,I have been patient enough and now am retaining an attorney in a few weeks to get this resolved-[redacted].Sincerely,[redacted]
I am very sorry this customer feels this way. We as a retail business always want the customer to be happy and feel like they are treated well. Regarding brake job, there are several different ways to complete that brake job without resurfacing the ROTORS. This customer did indeed call back...
about the noise. At that time we asked him to come back in so we could take another look at it. We took the rotors off and because of the size we sent them out to another shop and had them resurfaced, at no additional charge to the customer. I personally told the customer that if within 500 to 1000 miles the noise didn't go away to let me know and I would try and find another brake pad to take care of the noise.. He also told me that we had cracked the grill. I asked him to let me talk with my employees to see what they said. Also we worked on his truck in a bay that nothing was in front of the truck were we would have plenty of room when lifting the cab. My employees were certain that nothing was in front of it and that there was no way of damaging the grill. The customer called me back still very upset and raising his voice with me.. I told him that if he felt that strongly that we damaged his grill then to purchase a new one and bring me the receipt and I would reimburse him.. I had not heard from him in anyway until I got this email.. In no way have avoided or tried not to work with him.. We went above and beyond in every way we could to keep him satisfied and treated fairly. Our goal as a small business is to treat our customers fairly as how we would want to be treated. I did not want him dissatisfied and made several attempts to address his complaints and resolve them.
Thank you,
Jason M[redacted]
Owner/Operator