Smart Destinations

Dear Mr [redacted] ,Thank you for allowing us to review this issue It certainly is disappointing to hear of your experienceAs stated in several places on our website: Each visit includes a same day ticket to [redacted] Aquarium or Water Park through October 30, [redacted] is open daily during spring break, summer and select holiday periodsThe Park is closed Tuesdays and Wednesdays during select seasonsVisit [redacted] .com for complete days and hours of operationIt is also disappointing to hear that you were told by [redacted] to call us as in fact there is escalation process in place for any member that may experience any issue with our product Of course, we can coordinate your $reimbursementIn this case, I will reach out to [redacted] and request the credit Please send me a copy of your receipt of the $charge to [redacted] Please let me know when you send that to meOnce received I will reach out to the [redacted] teamThank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Hi,I was not informed about these terms & conditions for cruse & bus tours while purchasing the passesSo, this is not a fare business practice and has caused a lot of inconvenience to meI also spent 3-hours in the long Go Pass lines which were actually longer then the non pass linesWhile purchasing the ticket I was informed that I will not have to wait in linesAs a result of these issues I was not able to visit most of the attractions during my family trip to Chicago and we waited a lot of money on this trip just to stand in the lines most of the time as a result of misleading information I received from Smart Destinations.My expected resolution is to at least get refund of my money I paid for these passes as I spent thousands of dollars & precious time on this family trip without any benefit/enjoyment due to these issues.I will appreciate your quick action in this matter.Thanks [redacted] ***] Regards, [redacted] ***

Dear Ms [redacted] ,Thank you for inquiryI have reviewed the usage of your San Antonio Explorer Passes- choiceAccording to the information that I see, attractions were visited:Natural Bridget Caverns-discovery TourSan Antonio ZooCity Sightseeing Hop on and Hop offRio San Antonio CruiseWhile you did not use a premium attraction all choices were used and unfortunately, the passes were no longer valid during your visit to SeaworldWe truly apologize for any confusion with our pass and can offer an additional 20% off your orderThank you again for taking the time to reach out to us and looking forward to working with you and getting this matter resolved [redacted] ***

Dear [redacted] ,Thank you for your inquiry. Your order for the Go Dubai pass was placed on our website on 3/25/2018 at 3:42am and your passes were also emailed to you at this time. I have resent the confirmation for your order [redacted] . If you do not see the confirmation in your email,... please check your spam folder. If you need further assistance, our customer service department is available Monday - Friday 8am -9pm EST and Sat/Sun 9am-6pm EST. Our toll-free number is 1- [redacted] . Thank you, [redacted]

Dear Mr ***,First and foremost, we apologize for the oversight in processing your refundI must admit that this is very unusual that your refund was not processed upon your first requestI have processed your refund and you will have an email in your inbox confirming the refundIf you don't see it in in your inbox, check your spam folder as sometimes gmail will filter our emails into spamThe $credit will appear on your account within 3-business days Thank you, [redacted]

Hello Ms [redacted] ,Thank you for allowing us to review this matter I do apologize that the email communications did not continue after you responded back to us with your order number Your order has been credited back for the Vegas Rockstar attractionThe credit of $138.60(x= minus the discount = $138.60) will reflect on your credit card within 2-business days Sincerely, [redacted]

Dear Mr [redacted] , First and foremost, I do apologize for this matterI do see on 9/our customer care answered your email and also on 9/ acknowledged your response to usUnfortunately, the refund step was not completed as needed and again for that Iapologize As our payment processing method has been updated and the date of your order is 8/16/2015, your refund would be in a form a check or if you have a [redacted] account I can process the credit via [redacted] For the check refund, please confirm your addressIf we can do it via [redacted] , please submit your [redacted] email address Either way, I will make sure this gets processed for you Again, I truly apologize for this oversight [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Email: [redacted] Regards, [redacted] ***

Dear [redacted] ,Thank you for allowing us to review your order and your pass usage from May We provide all information about our product and attractions to help each customer make an informed decision while planning out their itineraryOnce you receive your passes and guidebook which I have attached, you see all the information regarding the cruises and bus tours Also, this information is on our website see the links below: https://www.smartdestinations.com/chicago-attractions-and-tours/architecture-boa...⇄ https://www.smartdestinations.com/chicago-attractions-and-tours/gray-line-north-...⇄ In review or your pass usage from May, I see your passes were activated and used for all daysWe regret your order is not eligible for a full refundAs a gesture, we can offer you 15% discount off your orderThank you again for the opportunity to review your concerns of your May 25th order

Dear Mr. ***,Thank you for allowing us to review your [redacted] order. I understand the CityView Trolley was not operating during the time you were in Boston. Please we do state this on our website and in the guidebook:Please note: the hop-on hop-off sightseeing bus tour is a great way to... get acquainted with the city, but should not be relied on as a mode of transportation. For quickest transportation between attractions, we recommend you take the T.Also, I do see that you purchased from [redacted] Go Boston 2- Day Card and used on December 5th and December 6th. There is minimum usage on the card, therefore we can make the exception and AUTHORIZE [redacted] PROCESS A PARTIAL REFUND TO YOUR ACCOUNT IN THE AMOUNT OF $79.00. You will need to contact [redacted] and let them know. At the time your contact, they most likely will need to call our office to confirm. They can ask for [redacted] or make sure to have your pass numbers as all information has been documented. Thank you, [redacted] ***

[redacted] , Thank you for your responseWhilst I accept your apology I am still upset that I have had to take this action through Revdex.com to get this case resolvedPlease credit my [redacted] account (below) with the amount owed [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]