We are in the process of getting this squared away.We are to start the one time a month cleaning process on my 21-panel solar system effective March 1, and ending November 1, We also agreed that the 40% solar production that was not produced over an eight-month period to write a check for the amount of $500.00.We should be emailing this information to Mrs [redacted] by today
Initial Business Response / [redacted] (1000, 10, 2015/09/14) */ This is not our companyWe do not do telemarketing or outbound calls to sell our company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Hi Jessica,I’ve provided a view of my roof via photos which will show where damages to ti**s have occurredThese photos were taken after their tech brought down a broken ti [redacted] thinking it was the reason for the **akage which was not the case(See photo) All these broken and cracked ti**s are directly where all the solar panels have been instal**dThe results of this have created extensive damage outside my roof and inside my dining room due to the wet weather we have been getting the past two yearsBecause of the damage ti**s, water was ab [redacted] to find it way into the house dining roomPrior to this, there was no **akage or any roof prob**ms and my family have been living as the first owners of this house since July Also termites do not eat through ceramic ti**sSES technicians’ negligence from poor drilling to missteps around the roof resulted in long term damage because ti**s were not replaced as promised and deliberately ignore by trying to bond them togetherMy family has been trying to contact SES on numerous occasions via calls and emailsAs you can see in their attachment emails, the poor communication response and inconsistencyI’ve included links to show SES reviews from other customer’s testimonials and complaintsIt shows the dishonest and lack of communication being present on their sideWe already provided SES with the year-end bills for and and a summary of total energy consume versus what was generated by the solar panelsThe difference from what was stated and written in the contract to the actual amount generate is ridiculously offI understand weather and other circumstances play a ro [redacted] with energy being generated but technicians have come to my property to diagnose and try to troub**shoot the issue on multip [redacted] occasions for the past two years and still no resultsSee attachment Prior to installation and signing the contract, we provided SES copies of our bills to confirm the capacity the house needed to maintain our e**ctricity usage to avoid paying any bills to Edison and even assure we might get creditsP**ase note I was unaware of how or what re**vant periods was until the end of December which required a ca**ndar year paymentThe iconic thing is my family current e**ctricity usage has been lower than our prior 2-years.I wanted SES to remove the solar panel to get an assessment and quote of the damage to the roof and dining room; however, SES tried multip [redacted] times to trick and deceived me by having me sign a re**ase of liability **tter in favor of SESI didn’t sign and SES refused to remove the solar panels and bracketsThis is the last time we had contactEven with all the headaches and the past years, there are the only three request my family wish for and hope it gets done with due diligence and in a timely mannerImagine if it is your only home where your kids and babies s**ep and play I simply want the solar panels to generate what was promised and the equipment to be present at our house as stated in the contract(We paid for a third inverter.) A reimbursement check for the amount I had to pay Edison for the “excessive usage”(We actually used **ss in the past two years prior to going solar) Last but not **ss, repair our roof and dining room to its state before the **akagehttps://www.yelp.com/biz/smart-energy-solar-corona-3https://www.facebook....⇄ Regards, [redacted] **
We are in the process of getting this squared away.We are to start the one time a month cleaning process on my 21-panel solar system effective March 1, and ending November 1, We also agreed that the 40% solar production that was not produced over an eight-month period to write a check for the amount of $500.00.We should be emailing this information to Mrs [redacted] by today
She is currently schedule for Jan for cleaning
Initial Business Response / [redacted] (1000, 10, 2015/09/14) */ This is not our companyWe do not do telemarketing or outbound calls to sell our company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Hi Jessica,I’ve provided a view of my roof via photos which will show where damages to ti**s have occurredThese photos were taken after their tech brought down a broken ti [redacted] thinking it was the reason for the **akage which was not the case(See photo) All these broken and cracked ti**s are directly where all the solar panels have been instal**dThe results of this have created extensive damage outside my roof and inside my dining room due to the wet weather we have been getting the past two yearsBecause of the damage ti**s, water was ab [redacted] to find it way into the house dining roomPrior to this, there was no **akage or any roof prob**ms and my family have been living as the first owners of this house since July Also termites do not eat through ceramic ti**sSES technicians’ negligence from poor drilling to missteps around the roof resulted in long term damage because ti**s were not replaced as promised and deliberately ignore by trying to bond them togetherMy family has been trying to contact SES on numerous occasions via calls and emailsAs you can see in their attachment emails, the poor communication response and inconsistencyI’ve included links to show SES reviews from other customer’s testimonials and complaintsIt shows the dishonest and lack of communication being present on their sideWe already provided SES with the year-end bills for and and a summary of total energy consume versus what was generated by the solar panelsThe difference from what was stated and written in the contract to the actual amount generate is ridiculously offI understand weather and other circumstances play a ro [redacted] with energy being generated but technicians have come to my property to diagnose and try to troub**shoot the issue on multip [redacted] occasions for the past two years and still no resultsSee attachment Prior to installation and signing the contract, we provided SES copies of our bills to confirm the capacity the house needed to maintain our e**ctricity usage to avoid paying any bills to Edison and even assure we might get creditsP**ase note I was unaware of how or what re**vant periods was until the end of December which required a ca**ndar year paymentThe iconic thing is my family current e**ctricity usage has been lower than our prior 2-years.I wanted SES to remove the solar panel to get an assessment and quote of the damage to the roof and dining room; however, SES tried multip [redacted] times to trick and deceived me by having me sign a re**ase of liability **tter in favor of SESI didn’t sign and SES refused to remove the solar panels and bracketsThis is the last time we had contactEven with all the headaches and the past years, there are the only three request my family wish for and hope it gets done with due diligence and in a timely mannerImagine if it is your only home where your kids and babies s**ep and play I simply want the solar panels to generate what was promised and the equipment to be present at our house as stated in the contract(We paid for a third inverter.) A reimbursement check for the amount I had to pay Edison for the “excessive usage”(We actually used **ss in the past two years prior to going solar) Last but not **ss, repair our roof and dining room to its state before the **akagehttps://www.yelp.com/biz/smart-energy-solar-corona-3https://www.facebook....⇄ Regards, [redacted] **
Below is information for one of the open complaints for [redacted] Tablet was mailed out Dec 2016,
[redacted] Offered Panel cleaning plus pick up some his utility bills