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Smart Energy Today Inc.®

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Reviews Smart Energy Today Inc.®

Smart Energy Today Inc.® Reviews (3)

I want to first apologize to Mr [redacted] and admit that I was wrongAll our Salesforce records and the inspection showed no problems with his system He allowed us to come out and inspect the system one more time with the intention of proving to him that the system was functioning We sent our very best electrician to work with Mr [redacted] Our electrician reported back to us that Mr [redacted] was right and there was indeed still a wiring issueWe installed and ECU monitoring system complimentary, so Mr [redacted] and our home office can always see his systems production Mr [redacted] allowed us to FULLY correct his wiring (which should have been done right the first time) and now Mr [redacted] ' system is working perfectly Again, I want to personally apologize to Mr [redacted] ' for how long it took us to figure out he was right all along This is me eating my hat Mr [redacted] :) I'm glad in the end we were able to get everything sorted out and Mr [redacted] informed me he is a happy customer again Thank you for second chances Mr [redacted]

We spoke directly with the customer and resolved the concerns mentionedWe are moving forward with a solar install within the next daysThank you,

Complaint: [redacted] I am rejecting this response because:The original electrician with crew remained at my home trying to locate a bug in the system which they called a continuity problem until it was unsafe to work on the roof due to nightfall thursday nightI was informed that a senior electrician would be out the next day, friday or monday to resolve the issueNo one called or showed up at my home until I called to complain after the initial inspection failure by PSEThe companies senior electrician showed the following day after my complaint and informed me that the wiring diagram was incorrectHe rewired the system to resolve the inspection failureHe took my email address and said he would email the correct wiring diagramHe also said that he he could not go up on the roof to resolve the continuity problem because he was alone and it required at least two personnelHe told me that his company constructed the wires in house that connect the panels and that he believed one was bad which was causing what he and the other electrician referred to as a continuity problemHe said his team was busy and at the latest would be out at the end of the week to fix the problemI was contacted by their finance department for final payment and loan document verificationI sent an email to the finance department requesting the loan documents be resent and that the continuity problem be addressedI was not sent a new wiring diagramLoan documents were not sent again after my email requestNo one has shown going on eight weeks now to address the continuity problem after a third requestThe PSE inspection was conducted a second time and it did passIt is functional but that does not mean all solar panels are functioning properly as both electricians have referred to a continuity failure and no one has shown to locate and install the company made wiring pieceI will not pay until the system is fully functional and after eight weeks, three requests, two verbal and one email, the problem has not been addressedWith lack of customer support I do not want the system nowI will return all associated equipment but do not want Smart Energy Today personnel on my roofSincerely,

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