Smart Fit

We Have responded and talked with Mr [redacted] and have resolved this issue at this timeThank you

Initial Business Response / [redacted] (1000, 5, 2017/01/13) */ Good eveningAfter speaking with the customer and fully understanding the issue regarding the fridge, a replacement fridge was delivered to the customerIn addition, compensation for food loss has been provided to the customerAfter speaking with the customer, it is my understanding we have a satisfactory resolution to this issueThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have met with the staff at Berry's and have accepted the gift card offered for [redacted] but the issue will not be resolved until they reset the payments to December to reflect when I actually received a "new" applianceThe company blamed warehouse staff and everything else on why they sold me a used defective appliance, not taking responsibility for their error [redacted]

I will check into this customer complaint and follow up to have it resolved with the customer and the Revdex.com as soon as possible. Thank you Mike S*** General Manager

Thank you for letting me know about this issueI will look into this and work with our customer to get it resolved asap. Thank youMike S*General Manager

We have gotten approval to refund *** *** the whole amount of *** Ford does not have rental reimbursement without the
customer having a extended warranty as wellBut we worked with Ford to get this refund worked out and will notify the customer and let them know we will be sending their refund check out.I apologize for the convenience and thank you for letting me know about this issueThank you Mike S*** General Manager

Initial Business Response /* (1000, 9, 2015/08/20) */
Washer was not sold as an agitating washerIt was sold as a washer with a physical agitatorDue to government regulation manufacturer's are required to make very efficient machines and this resulted in top load machines not using the
agitation motion anymoreAll our sales representatives are aware of this and do not sell any of our products with incorrect or misleading informationOnce an appliance has been used we are unable to take the appliance backIf a manufacturer gives us an authorization to do so that is the only time we would do soIt was suggested that the customer contact *** with their complaintThe sale was not made under pretences and no one at Berry's Furniture was rude or nasty with the customer or her husbandWe are unable to take the used appliance back and therefore are unable to return their moneyWe are sorry for what the consumer feels was a miscommunication, it is unfortunate and hope that in the future the customer will have a better experience
Initial Consumer Rebuttal /* (3000, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told it was a ** washer with an actual agitatorWe told the salesperson we had an ** washer that was a top load it did not clean the clothes properly so we did NOT want the same thingHe assured us that this was completely different because it was a different brand and had an actual agitatorWe tryed it and found that it was the same as our previous washerMy husband looked at the back and it is exactly the same in every way as what we hadWe told the sales person we we replacing the other one as we hated it because it did not clean heavy soiled clothesWe were told by him more than once that this is what we neededWe trusted his word and at time were we told it could not be returnedWe found that out when we phoned the next day and the girl that answered the phone said if we had used it we could not return itShe is the one that said the agitator is not a real agitator only a decoration
We called *** and they said they could not tell a store to take something back it was up to the individual storeShe could send out a service person, but the washer workes it is not what we were told we were buying
***/*** said I should call the store back and explain everything to the manager and surely they would do somethingWe did and nothing was doneWe were just told we used we own itThey will not admit that the sales person was at fault tooWe believed and trusted his word!

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I have worked out the problem I had with the dealershipThank you

I have talked with our customer and have put him in a rental and working to get his vehicle completed and delivered back to him asap

We Have responded and talked with Mr*** and have resolved this issue at this time. Thank you

I have resolved this case, the customers had been given a rental for a few days to help with the time and the vehicle has now been repaired and picked upI have also worked with the customer to discount the bill for the delay in the repair time

[A default letter is
provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

The part needed was a national back ordered part with no eta on availability, we were able to find one at another dealer across the
country and had it shipped in and will make the repair and be reimbursing the customer as well for their rental expenseWe have contacted the customer and have resolved the repair and the customer complaint.Thank you *** ***

we apologize for the initial confusion, there was some miss communication form the tow truck driver on the vehicle he dropped off, we have repaired the vehicle and the customer has picked up their vehicle on 07/05/2017 Thank you and if we can be of anymore help let us know

Initial Business Response /* (1000, 5, 2017/01/13) */
Good evening. After speaking with the customer and fully understanding the issue regarding the fridge, a replacement fridge was delivered to the customer. In addition, compensation for food loss has been provided to the customer. After speaking...

with the customer, it is my understanding we have a satisfactory resolution to this issue. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2017/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have met with the staff at Berry's and have accepted the gift card offered for [redacted] but the issue will not be resolved until they reset the payments to December to reflect when I actually received a "new" appliance. The company blamed warehouse staff and everything else on why they sold me a used defective appliance, not taking responsibility for their error. [redacted]